Alexander and Co Norwich reviews

★★★★★ 1/5

Trustpilot

Awful attitude with urgent rental

Daughter was trying to rent a property from them, they couldn't be less helpful and miserable (Bicester office) ... the landlord had agreed a date, she signed her copy of the agreement, went through all the references, I was guarantor ..we both had to supply work contract, 3 payslips, reference from work and a credit check (more than I had to for mortgage) ... 4 days before date to move in the landlord apparently had changed his mind, they dud nothing to help us... the day they told us they were still asking for confidential information (he had informed them the day before)... I understand that people change there minds but all references were fine but no explanation, they had an attitude of couldn't caring less, dreadful process...daughter is devastated .. they all knew she was splitting up from her partner and needed this house in the village so the kids could remain at the school ... I will take up a formal complaint but it won't change anything these sort if folk really do give letting agents a bad name!!!

Karen · 24 April 2021

★★★★★ 5/5

Trustpilot

10/10 fantastic staff - highly recommend!!

Myself and my husband viewed a property today through Alexander & Co, Aylesbury. Upon viewing the property, we met with a lady called Linda who was incredible !! She was so professional, with such a warm caring personality. Made us feel at such ease. We also dealt with Matt the sales manager who was amazing, giving us time and answering any questions we had in such a polite professional manner. Fantastic agency, highly recommend !!

Dana · 8 January 2022

★★★★★ 5/5

Google

Amy at the firm was absolutely amazing. Very attentive and responsive. Couldn’t fault the service we received and would happily recommend them and work with them again in the future

Jacob · 12 August 2025

★★★★★ 1/5

Trustpilot

Awful estate agent

In the beginning when they are finding properties for you this estate agents will behave so professional and act promptly however do not be deceived soon as you will have a problem with the property such as mould they will play the blaming game and act indenial. The estate agents will not care the health risk it posses and will brush everything under the carpet. I have raised a complaint since April 2024 and still the issue is not resolved. So when it comes to taking the deposit, essential first steps of getting the property they will behave so nice, then you will see the true service. Don't be fooled by the reviews they gather in the beginning when they find you the property. Think about it how is it someone has so many five stars 🌟 ratings.

Shivani · 29 December 2024

★★★★★ 5/5

Google

5 stars well earned! From the moment we made contact with regard to the property being advertised to present Thomas (and Amy) at Alexander & Co have been faultless. They are efficient and responsive to all forms of contact. Always polite and helpful. All queries responded to with no delay. They have made the process of renting painless. Everyone we have had dealings with, from the lady who initially attended our first viewing (she was great!), the gentleman who attended for our second viewing, Amy on moving in day but most importantly poor Thomas who has been spammed by emails on a daily, are a credit to the company. On reporting initial snags located within the property a visit was arranged for the next day with the landlord. A very well deserved thank you and I would recommend you to anyone :)

Rosie · 21 December 2024

★★★★★ 5/5

Google

Very friendly yet professional at all times. Thank you.

Chloe · 11 February 2026

★★★★★ 1/5

Google

I was living in a student accomodation with 3 other tenants, originally through Premier Properties. During our tenancy, Premier Properties were taken over by Alexander & Co, who we were now dealing with in terms of getting our deposit returned. Our experience for getting our deposit back was nothing short of a horrible customer experience. We moved out of our property on August 1st. Our first issue was that when it came to deductions to our deposit, they tried to charge us for a dent in a door which had been present since we moved in. We had informed staff during multiple routine house inspections of this. Another tenant received the "Checkout Inspection Report", and I replied to address the issue and to provide details of our final bills. I did this on August 15th. On August 27th, I still had no reply from Alexander & Co. I wrote another email expressing my concern, providing proof of final bills and asking to address the previous deduction. No response. I called on August 30th as a follow-up to this email, to which we found it the landlord had dropped this issue. I was asked to provide evidence of final bills, despite doing this previously. As of this date, we had fulfilled all responsibilities required of us and had agreed an amount for the deposit to be returned. As per the "Tenancy deposit protection" webpage on the gov.uk website, "Your landlord must return your deposit within 10 days of you both agreeing how much you’ll get back." This was repeated in our tenancy agreement. This meant that our deposit had to be returned by September 8th. I had no communication of any kind after providing my evidence. I emailed on September 3rd to ask how things were proceeding. No reply. I rang them on September 5th to see if I could get a direct response, to which I was told the deposit would be paid "today or tomorrow". I called on September 6th, and was told that it couldn't be done as the relevant people weren't in. This happened the next working day I called, and the next. I called 8 different times after September 5th, only to be told we were being paid soon without being paid, or that it would have to wait as people were out to lunch or busy. At one point they called us for our payment information, and it became clear that another tenant other than myself, the head tenant, would receive all the deposit, which goes against what the tenancy agreement states. I gave up on calling them on September 11th, however another tenant decided to call them the next day. During that phone call, Alexander & Co told them that they had received no evidence of final bills being submitted, nor had they reached an agreement with the landlord. After this call that we had lost all trust of the estate agents, and I was incredibly shocked by the lack of professionalism or willingness to provide a positive customer service on their part. Luckily when we signed our deposit with Premier Properties, it was protected by TDS (Tenancy Deposit Scheme). We made a claim through TDS on September 13th. On September 17th, we got a confirmation email that a dispute had been raised by TDS. The next day, Alexander & Co paid back our deposit and told us to remove the claim through TDS. To summarise, after providing the required evidence to obtain our deposit, Alexander & Co did nothing for 19 days. The legal requirement is to pay back a deposit in 10 days. Upon receiving the dispute from TDS, they paid back in 1 day. This shows that they had no interest in catering to our needs, but saving their own hides or making money where they can. To anyone considering using Alexander & Co, I highly recommend against it, as I do not believe they are a company with professional integrity or your best interests at heart. To anyone with them at the moment, I recommend obtaining as much evidence as possible and to resolve your deposit quickly, otherwise using TDS or deposit protection equivalent to avoid cases like ours where deposits are returned 7 weeks after vacating the property with very little communicated.

Will · 13 June 2020

★★★★★ 5/5

Google

had the absolute pleasure of working with amy when i was looking to move into a new house. she was so lovely and always quick and willing to answer any questions i had. i applied for my new house and was moved in a few weeks later, and was even gifted a welcome package with discounts for home websites and cleaning products and toiletries. she went absolutely above and beyond for me and my housemate and i hope to be working with her when it comes to housing for a long time in the future. she’s an absolute credit to the company.

Charlotte · 10 November 2022

★★★★★ 4/5

Google

Easy to contact and professional estate agent. Always have provided me with good service and very helpful staff. Particular shoutout to Amy Gurton who has been absolutely fantastic with her advice and support during my recent home move, she made the whole process less stressful for me and i am very grateful to her for her help in particular. Always very helpful via email and over the phone. Would definitely recommend this estate agent!

Ryan · 13 June 2021

★★★★★ 5/5

Google

This is Mrs jeanette wright. We went to Alexander and co for a flat we are now moving into next month. Anna and her team has been amazing and so supportive and we couldn’t of asked for anything more, they kepted is up to date with all of our emails and never left us waiting. Because of Anna and her team we will be looking forward to signing our name and collecting our keys to our dream home. We will definitely be going to them again and without a doubt will recommend them to others. Thankyou xx

Toni · 14 June 2019

★★★★★ 5/5

Google

The team at Alexander & Co have been very patient and helpful from our initial interest in a property and throughout our tenancy. This has been shown how special and easy they were to deal with by our recent dealings with a different letting agent. Thank you to all the team. If we are looking for another property in the future will check out your stock first.

Stuart · 10 November 2023

★★★★★ 5/5

Trustpilot

It has been a great support from Ella…

It has been a great support from Ella Thornton, Property Manager. She has provided prompt responses and support always. It has been a great stay in HP202TF under the tenancy of Alexander&Co. I truly appreciate their help and support during my tenancy days there..Thank you Ella for all your support and swift responses and help.

Santhosh · 19 July 2023

★★★★★ 1/5

Google

Wouldnt recommend for students. At the end of the tenancy they over charged extensively to try and make us pay for pre existing damages to the property. Only after getting parents and the student union involved did they admit to over charging us. Would strongly recommend students to look elsewhere as this company is clearly very exploitative to those they know have limited knowledge on renting.

Ishmam · 10 November 2023

★★★★★ 5/5

Google

Very professional, competent and helpful.

Colin · 11 February 2026

★★★★★ 5/5

Google

We have rented a property from Alexander and Co for two years. From the first viewing of our house to giving notice on the property they have been so helpful and professional. Nothing has been too much work for them and they have always been at the end of the phone if we have needed them. Thank you to Zach for being so helpful and kind. Kind regards Sian and Daryl.PositiveQuality, Professionalism

Sian · 13 June 2021

★★★★★ 1/5

Google

Booked a viewing a week ago came up from London finished work and came up for Zach not to show up. Called the office 10 minutes before the appt was told Zach was on his way. Called 10 minutes after the appt was greeted on the phone by a sarcastic unprofessional staff member called Myles. Did not apologise once claimed to have left me voicemail in the morning- no voicemail was left/no email was sent. He then continued with his sarcastic behaviour and decided to start arguing with me. I asked him why did the girl say Zach is on his way for Myles to reply ,” that was for another viewing.” So they cancelled my viewing for someone else. There are many estate agents in Norwich my advice would be to avoid Alexander & co and don’t get stuck in any contracts with an unprofessional company whom chase profits instead of customer satisfaction.

Ravivannan · 14 June 2018

★★★★★ 1/5

Google

Once in the house the service has been excellent. This is the only reason I am giving one star. Thank you Myles - you have been great. However, the customer service throughout the application process was appalling and had we not already paid a non-refundable application fee we would have walked away for sure. We applied for the house almost 3 weeks before the desired moving date, and returned reference forms etc. within 2 hours of receipt. The desired moving date was verbally confirmed and included on all the forms. We were reassured we had plenty of time (nearly 3 weeks) so it wouldn't be a problem. As such we confirmed a completion date (for our house sale) and booked removals. A week after submitting the application we hadn't heard anything so e-mailed to check. We were abruptly told they would contact us when everything was sorted (applicants are actively discouraged from checking on the progress of the application, as noted on the paperwork). The start of moving week we still hadn't heard so phoned. We were told they had been meaning to contact us to tell us the moving date was delayed by 5 days, only because they couldn't get anyone to do the inventory until then. The house was empty and landlady had agreed the original date - the inventory was the only issue. Our references had been approved several days beforehand, and we pleaded with them to bring the inventory forward but they were too busy. We pointed out that they were effectively giving us 4 days notice to rearrange all of our moving plans and the completion date on our house (not to mention costs incurred) and that this simply wasn't reasonable. Indeed had we not phoned we probably wouldn't even have had 4 days notice! They firmly told us this was not their problem, that this is how Alexander & Co has been run for years and is a very successful business - absolutely no hint of an apology or even any empathy for the situation we were now in. I found it genuinely the most disrespectful customer service I have ever received. Then when we eventually got the keys the following week and arrived at the house we couldn't get in. They had given us the wrong keys. I would absolutely not recommend Alexander & Co as a result of this experience, particularly families with children. We subsequently found out that one of the reasons for the delays was the number of student lets they were dealing with - these were obviously prioritised over families.

Lisa · 14 June 2018

★★★★★ 5/5

Google

We used Alexander & co to find our rental property. During the stress and ups and downs of a move where we had sold our house and had to move out ASAP Rob Mcdonald was always on hand to help us. He put up with our constant phone calls as we pushed to get the move done quickly and throughout was more than helpful. With his invaluable help we moved into our perfect property. I can’t thank and recommend both Rob and Alexander &co highly enough. Thanks and sorry for the delay in writing this well deserved review

Anthony · 14 June 2018

★★★★★ 5/5

Google

We had been trying to find the right family home in Norwich to relocate to for a few months. We had found that most of the agents were either not interested or just damn right rude. It was as though we were an imposition to their busy day, not returning calls when promised or able to accommodate viewings when we needed them. We then by chance called Alexander & Co and spoke to a Wonderful young lady called Anna, we have nothing but praise for her, her friendly manner, professional approach was like a breath of fresh air. She kept us fully informed with every step of the way, and made numerous courtesy calls to make sure that we were happy with everything. From the very start of the process to the end she was always at hand with a smile and answer. We would not hesitate in recommending her and the company. Thank you Anna for all that you have done for us. Richard & Kathryn Lloyd.

Richard · 14 June 2018

★★★★★ 1/5

Google

ABYSMAL CUSTOMER SERVICE- To begin with it seemed that Alexander and company were going to be helpful and friendly in helping my partner and I begin renting. However, this was not the case. In looking around the property the member of staff knew nothing about either if the properties we looked at, could not answer any questions- although he was honest about this and very friendly. We still liked one of the houses and decided to move ahead anyway- from here onward we were messed around terribly. There was NO communication from their side, we would call several times before receiving any call back from Sam or the maintenance department. We were pretty miffed by the time we finally moved in to the property having been left waiting for weeks about an application that was meant to take 3-5 days, but then it got worse. We noticed some problems with roof tiles nearly falling off and electrical wires left exposed upstairs. Alexander and company would not do anything about this for nearly a month, despite us contacting them. I was told the problems with roof were not important, despite the member of staff having not seen the problem, it was not until i physically gave them a picture they agreed it needed to be done. The electrics upstairs have been sorted and I cannot fault the electrician they sent as he was thorough and even checked the other light fittings at my request, and found they too were unsafe. It has almost been two months since we moved into our house, and though I love the property, our roof is still unfixed and we have still not once had any correspondence from Alexander and company. The last two times I spoke to Sam he seemed to close our conversation asking if i would write a review. I have not felt listened to this entire process, I feel frustrated and disappointed in alexander and co, and they should vastly improve their customer service.

Ellie · 14 June 2018

★★★★★ 5/5

Google

Amy and the team managed my rental property in Aylsham for a number of years. Always so helpful, informative, and responsive. Would recommend

Rachel · 13 June 2023

★★★★★ 5/5

Google

Fantastic service from the whole team, Amy who handled our tenancy application was especially helpful, very welcoming and professional. The task of finding a rental was initially quite daunting as we were living out of an AirBNB and needed to get fixed up quickly, on top of which the demand from other prospective tenants was exceptionally high, however Amy reassured us and helped us to get a wonderful house that really suited our requirements within one week.

Sebastian · 10 November 2022

★★★★★ 1/5

Google

Very unprofessional staff

C · 11 February 2026

★★★★★ 4/5

Google

I was phoning around everywhere and found that Alexander & Co were the most helpful in finding somewhere to rent. I told them what I was after and they found somewhere perfect for me. Imogen was lovely and very helpful when it came to setting things up such as bills as I had never had to do this before. All in all happy with the service.PositiveResponsiveness, Quality, Professionalism, Value

Charlie · 13 June 2021