Alexander and Co Norwich reviews

★★★★★ 5/5

Google

Amy was amazing from start to finish, responsive and so helpful with difficult issues with the tenancy :)

Janine · 11 November 2025

★★★★★ 5/5

Google

We have been tenants of Alexander and Co for about 10 years until recently when we bought a brand new house. We are sorry to go as the team at Norwich have been amazing and helpful. They have always returned calls, emails and dealt with any emergency swiftly and there have been a few. Big shout out to Amy who has been assisting us with the end of our tenancy and has been bombarded with emails from me. Thank you for replying and having patience. Please pass on our thanks to all. Many thanks Mr&Mrs Gibbs

Lorraine · 10 November 2022

★★★★★ 4/5

Google

Me and two friends rented through A & Co for a number of years and never had any problems with the service. Amy was particularly helpful when it came to making sure everything was in order for when we moved out.

Oliver · 13 June 2023

★★★★★ 1/5

Google

Absolutely awful! Applied for a rental property in our area 4 weeks ago, phoned everyday to be told no decision has been made yet. Then found on Rightmove it has been let. No phone call at all to be told this. Phoned them to be told they will call back with an explanation . Yet nothing! Spare a thought for the families that are desperately trying to find somewhere to rent, who do pass the checks! Rather than the commission you get. Maybe call the person to explain??! Why do these estate agents make renters feel like they are worthless, when we are actually the ones paying way over the odds to live somewhere! This property is not worth the amount it is up for rent for. Things need changing for people trying to rent.

Donna · 14 January 2024

★★★★★ 1/5

Trustpilot

Not recommended

A failed move beset with awful communication that cost us unnecessary stress and thousands of pounds. I definitely do not recommend this estate agent.

Anne · 11 September 2026

★★★★★ 5/5

Google

I rented from Alexander and Co for 2 years, quick email responses and provided good service throughout. I dealt with Amy who was very helpful and responsive.

Solay · 14 March 2024

★★★★★ 5/5

Google

Fantastic letting agents.Zach and Amy was always very helpful with all our questions, responding as quickly as possible. Even when it's come to the end of Tenancy, everything was very easy and straightforward. Would highly recommend 👌 …

Jincy · 13 June 2023

★★★★★ 5/5

Google

We had the pleasure of working with Alexandra and co letting agents and we couldn't be happier with their exceptional service. From the very beginning, they demonstrated a deep understanding of our needs and preferences, and helping to making the entire process smooth and stress free.
What truly sets them apart is their dedication to going above and beyond. They provided invaluable guidance throughout the entire transaction . Their commitment to ensuring we were completely satisfied didn't end just there they continued to assist us with any queries and support with so much care
I'm grateful for their outstanding service. I highly recommend them to anyone in need of a dedicated and caring property agent who truly looks out for their clients' best interests. Thank you, for your exceptional service

MotorRaz97 · 15 November 2023

★★★★★ 1/5

Google

I dealt with Zach in relation to a couple of my employees that rented through them. The property was filth, damp and not as advertised. My employees have moved here for work and were being taken advantage of by a bad landlord. The estate agent said it was nothing to do with them, but still sent ultimatums on behalf of the landlord and the refused to deal with me as someone that cares about the welfare of tenants. The property was taken using an online video which didn't reflect the truth. Clearly all they care about is money and not the morality of where they are expecting people to live for over £1,000 per month. If you can send out ultimatums to young foreign people that they will lose their deposit over saying they arent happy with the state the place then you are involved, and you can deal with other people who care about the tenants. Edit - to add in response to their reply, the only threats that were made were legally towards the landlord as everything about this place broke the contract and they had no grounds to threaten to keep the deposit. Also the fact that their response is that I am not the renter says everything, they don't defend what actually happened because they can't. My employees moved here to work and they don't have parents to look out for them, so I'm more than happy to step in and that's why our colleagues and clients love us.

Tom · 13 June 2022

★★★★★ 5/5

Google

I have been a tenant with Alexander & Co from Dec 2019 to Nov 2021 & I have had the BEST experience. They have been the most caring, helpful, prompt & professional agency and would HIGHLY RECOMMEND them. My check-in was smooth (even though it was a handover from another tenant) thanks to Zach & the amazing Amy who completed the inventory and provided me with all details that I needed to know. The agency were very responsive & resolved all issues at the property promptly even during lockdown. In June 2021, I got notice to vacate as the landlord needed the property back, however due to the current situation in Norwich no houses were available making it difficult for me to move within the timeframe. Luke Watson went the extra mile to ensure that both me and the landlord were aware of each other's situation to avoid any complications. I eventually secured a place and moved out in Nov'21 (Again thanks to a hassle free Check-out by Amy). My heartfelt thanks to Luke Watson & Team for all the support during my tenancy & hoping we we cross path again in future. #BestagencyinNorwichPositiveResponsiveness, Quality, Professionalism, Value

Srinivasan · 13 June 2022

★★★★★ 1/5

Google

PROPERTY MANAGEMENT WHO???? Where to begin... we handed in our notice to end the tenancy, which we were kindly released from 1 month early by the landlord. After a ridiculous 2 months is required by the agency. Following this we had no end of issues, from lack of communication to rude staff. Our first problem came when we were given the wrong date for the end of tenancy. To then being demanded to return the keys a week early for touch ups. When we mentioned that we would keep the keys until our last paid for day, the staff proceeded to inform me that it was the least we could do as we had already moved out. Yet we wanted to repaint ready for the deposit inspection.... After speaking with the landlord we came to a reasonable arrangement. Having sorted all of this the next problem came with the return of the deposit. In our legally binding contract it states that the deposit is to be returned within 10 working days of the end of tenancy. Having not received anything after the set time I contacted Amy directly. I was passed off on the phone 4 times before finally getting through to her. To which she bluntly told me she was sending me an email. The email I received showed that the payment was being made finally. However 18 working days after of tenancy ended!! When I asked why this has been late, I was told "I don't know  ask the accounts team" she had washed her hands of me. As you can guess I recieved no response from the accounts team either. No matter how irritated you may get from your customers, you should never allow that to effect your level of service. Unfortunately it seems she did not get the memo. I was not being unreasonable in chasing up £700 that was owed to me. Having had a bad experience with this agency from start to finish, I can honestly say they are not worth the stress! There are plenty others out there! Not only have they broken the law by braking the terms of the contract but they take no responsibility and have not apologised once. Moving is hard enough and expensive enough without this poor service and money delaying. I am not interested in the excuses now, do better and look at your staffs professionalism. We had a lovely landlord, its a shame he is represented by you.NegativeResponsiveness, Quality, Professionalism, Value

Aimee · 13 June 2022

★★★★★ 5/5

Google

EDIT 16/02/2022 My Tenancy recently ended with Alexander and Co, and I wanted to edit this to note that I was incredibly pleased withAlexander and Co throughout. My landlord sold the property so when I was moving I had (lots of 😅) questions, but despite me calling and emailing far too much (really sorry! 🙏), they were always super responsive, while being very friendly. Amy especially has been super helpful for the last couple of months. Thanks again for all your help! (Zach was also still helpful. Sorry for standing you up for the viewing that one time, I’ll be honest I completely forgot but I didn’t admit it, you were still so nice despite that though!) ORIGINAL; I've had the pleasure of speaking with Alexander and Co for my property search. My handling has been entirely through Zach, and frankly he's been incredible - You can't often strike the balance between getting things done and just being a joy to speak to on the phone, but Zach manages it effortlessly. Still in the works getting things sorted right now, but regardless of the outcome I feel I've been managed well and has been a pleasure for any communication with them. ( Also the person who showed me around the properties was great, I just didn't remember their name, so sorry! )PositiveResponsiveness, Professionalism

Kieran · 13 June 2022

★★★★★ 5/5

Google

I had very speedy help from Luke Stimson getting my carbon monoxide alarm fixed. Thanks!

Catherine · 16 March 2026

★★★★★ 5/5

Google

My partner and I lived in a property managed by Alexander estate agents for almost two years and it was the most stress free two years we could think of. The application process was super quick and easy with quick communication. During our time in the property we had regular house inspections which were a brilliant way to touch base should we ever have needed anything (which luckily we didn’t!). The team were always friendly and approachable, we had no issues at all. The checkout process was just as seamless and hassle free. Couldn’t have asked for a better first experience with an estate agents whilst renting. Thanks to everyone!

Ieva · 10 November 2023

★★★★★ 5/5

Google

I have been renting with Alexander & Co for a while now and everyone I have been dealing with has been super friendly and welcoming. Amy, who manages my property, is great at what she does and has made my move to the UK super easy and smooth. Emails and questions get answered very quickly and concerns, however big or small, get taken seriously. If anything needs maintenance or repairs, someone will usually reach out to schedule an appointment the next day. I can really recommend renting with them!

Clara · 10 November 2023

★★★★★ 5/5

Google

Very impressed with Alexander & Co when arranging our rental, resolving an issue quickly with the landlord that arose during the rental and finally a smooth process at checkout. All staff we dealt with were polite, helpful and efficient. I would thoroughly recommend using them.

Martin · 26 March 2026

★★★★★ 5/5

Google

I have never had a problem with Alexander and Co and they helped us heavily during a hard time during the iniital lockdown to find a place and negotiated our issue sincerely to the land lord which managed to get us a place. During financially troubling time they have also made sure to be accomodating to the scenario if we needed a week extra to pay. I highly recommend using this service if you are looking for a property.

Literally · 10 November 2023

★★★★★ 5/5

Trustpilot

My experience with Alexander and Co has…

My experience with Alexander and Co has been awesome. Karen Robertson being my key worker listened and ensured the flat was in looked after and in good condition at all times. She is approachable friendly and easy to communicate with. She delivers good service with professionalism and commitment. Keep it up Karen and the team. Lilian

Lilian · 19 March 2024

★★★★★ 5/5

Google

I rented a property through Alexander & Co about 4 years ago; and have lived in the property for the past 4 years; and throughout that time i have found them to be very professional, courteous, friendly and proficient. If i had a problem, then i could be assured that they would remedy it in a quick and appropriate manner. My personal dealings with Amy in particular have been of the highest standard, and very pleasant; for which i thank her. I would recommend them if you were looking to acquire a rental property.

Keith · 24 March 2025

★★★★★ 5/5

Google

Alexander and Co have always been very helpful with any issues throughout the year of renting one of their properties, especially Amy.I have had no issues with going to the team and would recommend 100%

Emma · 13 June 2023

★★★★★ 1/5

Trustpilot

Awful

AwfulWent to hand back keys and show them some photos of holes we had been asked to fill following taking curtains down and was told in no uncertain terms that they were not interested in what we had done and didn’t want to look. Following the inspection they raised the issue, amongst other things that the windows were not cleaned. Said we were more than happy to go back in when she raised her voice and told us we were never going to set foot in the property again and that they had the deposit and would do what they wanted. I then queried the fact they said that a fridge freezer was not inspected as they couldn’t find it. As there was never one in the property I asked what they meant. At this point she raised her voice again and told me she was done with the conversation so I said ok we will leave when she started to shout at us as we left. My response was you can’t tell me you are done with a conversation and then expect me to not leave. There was a child shouting and running around the office while I was trying to have this conversation. I believe he was with one of the other staff who made no attempt to get him to be a bit quieter while they had a customer. Very unprofessional. Just want your money and report to the property owners that you are aggressive to them. I would never recommend that anyone rent from them or use them as a letting agent.

Deb · 23 December 2021

★★★★★ 1/5

Google

AWFUL, HORRIBLE, APPALING. This agency is a NO GO. I rented a house with my family and the day we moved in the boiler was not working. We have two one year olds and the house was freezing. We ended up not having heat or hot water for almost 2 months because there was no time limit specified in the contract to repair the boiler. Other various issues during the letting term. When we left, we were charged for repairs or things that were not our fault. The so-called "third party agency" appointed for the inspection went to the house with the magnifying glass to draft the checkout report, whereas for the check-in, they forgot to mention many things. HORRID experience with both the agency and the landlord. Use it if you are masochistic, but even so, I bet there are better ways to lose your money.

Roxana · 17 August 2023

★★★★★ 5/5

Google

I am relocating ti Norwich for work, Thomas went above and beyond to ensure i would not lose thos opportunity and secure a property in time. Highly recommended.

Stephen · 15 November 2023

★★★★★ 5/5

Google

I lived in the property managed by Alexander & Co for close to a year and I had no issues through out my stay. The transfer processes were stress free and I can say the best estate agents in Norwich. Amy had been friendly, supportive, quick response to any queries and had the expertise to advise on my transfer process. I am so grateful Any for your assistance, patience and expertise. Thank you so much !

Husny · 10 November 2023