Abbotts Countrywide Norwich reviews

★★★★★ 5/5

Google

As students looking for a flat to rent, my boyfriend and I had experienced a lot of disappointment with other lettings agents and our patience was wearing somewhat thin after months of searching. Christopher contacted us about a flat we had enquired about in the morning, and by the afternoon most everything was arranged and sorted. We can’t commend his communication and cheerful professionalism enough. We are certain that the rest of the process will be as smooth as it has been thus far. The whole process has been a welcome relief.

Alice · 12 August 2020

★★★★★ 4/5

Google

put are house on the market and "Kim" at abbots did so much for us even when it all fell thought they then put it back on the market really quick and got people thought the door and had it sold with it a mouth of it going back on the market thank you so much abbots and thank you so much Kim for all your hard work and support

Jamie · 10 December 2016

★★★★★ 5/5

Google

Ann is always helpful and quick to get issues sorted !

James · 30 June 2023

★★★★★ 5/5

Google

Abbotts have been superb. My lettings negotiator Christopher was very friendly, responsive, and helpful and made the whole process organised and pleasant. Cannot recommend Abbots highly enough!

Adam · 24 July 2021

★★★★★ 5/5

Google

I moved yesterday into my new property , my experience with abbotts has been great , I was assisted by Mackenzie Backhouse and Danielle lovett .They have made the process easier as they assisted me throughout the process by explaining and making follow ups on the properties.

Elizabeth · 21 March 2024

★★★★★ 5/5

Google

I have dealt with Chris who always kept me updated even out of hours! Always helpful and provided me with everyhting i need.PositiveResponsiveness, Quality, Professionalism, Value

Nathan · 20 June 2021

★★★★★ 5/5

Google

Smooth and easy process start to finish. Christopher was very organised, professional, and friendly, making our experience stress-free and straightforward. Thank you Christopher! :)PositiveResponsiveness, Professionalism

Nina · 26 August 2021

★★★★★ 5/5

Google

Dan was brilliant in helping me find my new home, very helpful with any questions I had. Scott was also helpful in any queries I had. Would highly recommend to everyone.

Tara · 19 November 2019

★★★★★ 1/5

Google

Very bad service we rented the property on the understanding that it was going to be professionally cleaned and a gate was going to put on at the park to our parking spaces, when we moved In the place was filthy they even took photos of the dirt in the inventory, to say what we have to give the property back in filthy condition, and a fence had been put on the back gate so this lead to problems to begin with. IT TOOK 8MONTHS TO GET HOT WATER TO THE PROPERTY in this time my girlfriend and my baby girl moved back to her mums, I would always email and phone up to find out what was going on all you would get from Eric the property maintenance bloke was OK Aaron tried speaking to people higher up gets u nowhere. Then 9months after moving in just before Christmas I have a leak from washing machine/pipes behind sink so report this to be told they will get back to me Christmas go so I call up again and speak to Eric to you get is OK Aaron OK Aaron hes going to get back to me he never called back so I called again same old thing OK Aaron OK aaron, then it gets to 3-4weeks after reported flooding I get up and get my little girl up as she was staying this weekend next thing Shes crying the kitchen is flooded so I call up saying its flooded my little girl has just fallen over to be told no one there until Monday to deal with it and Christine/Katherine the manager will call me back she was supposed to call me before never did so didnt hold much hope, Monday comes no call Tuesday comes they call me for rent the cheek of it so say I he still getting flooded out so they put me onto Eric again I asked him why's it taken so long and why isn't he chasing the landlord he said he has other jobs to do and hung up on I have this all recorded, so called the office fuming that he he said then hung up actually spoke to somebody decent and they got off the phone from me and 10mins later a plumber called me to come and fix it wooohoo but I'm still waiting for Christine/Katherine to call its now weds night so won't be calling me today, I've asked for my landlords phone number and complaints form many times in last 8months to be told they will let me know what landlord says about his number and they will send a complaints form never heard back about the phone number either way but that's their trademark saying they will call u back and don't and I finally got a complaints form this weekend when I called after my girl slipped over in the flood but no one in the office cares so can't see the form getting very far.

Aaron · 10 December 2018

★★★★★ 4/5

Google

Found a really nice place to live with Abbotts, very smooth process with viewing and agreeing to let the property. The tenancy start date was a little bit delayed but got everything sorted in the end.

Dani · 28 July 2024

★★★★★ 1/5

Google

As letting agents they are completely inadequate. As a landlord they have been the route of all my rent troubles, they did an unsatisfactory inspection then lied and made up excuses about the inspection, did not do the simple task of reminding me of my gas safety certificate (I reminded them!). Told my tenants that the property was going to be re-let when I had given no such authority. Took me off a fully managed service without telling me or my tenants then took my tenants rent and claimed that my tenants were supposed to pay me directly...but charged me nun the less for a fully managed service!

Elliot · 10 December 2017

★★★★★ 1/5

Google

Highly unprofessional and rude on the phone. We were given false information yet they insisted it was correct. We asked them to speak to the landlord about our queries before going ahead with letting the property but they didn't until we said we wanted our application fee payment refunded. We really wanted the house but out of principle asked for a refund because they were so rude and incompetent. Incredibly poor customer service especially as the application fees are extortionate, and to top it all off they had the audacity to charge me a £25 admin fee. Would never use again and would never recommend.

Maryam · 10 December 2017

★★★★★ 5/5

Google

I've recently purchased a house and I have had a very positive experience using Abbotts. The transaction wasn't without its problems and delays, but Darren, Christina and Susan being on hand ultimately made the difference - they helped me to find a solution to every problem which arose post making an offer. It's all the little things which the staff at Abbotts do right which has made the difference - you can get straight through on the phone to them, they call you back immediately, they follow up when they said they would, they follow up/chase on your behalf. Overall the service was very good.

Anna · 10 December 2017

★★★★★ 5/5

Google

As first time buyers, we needed someone who had the time and patience to explain the in's and out's of everything, and Holly did just that. She always had time to speak to us and was always on the end of the phone to answer our questions. We honestly couldn't have asked for a better experience and will definitely use Holly's services in the future, as well as recommend Countrywide to family and friends. THANK YOU HOLLY :)

Lauren · 10 December 2018

★★★★★ 5/5

Google

Professional team Respond very quickly Christopher is so lovely guy, helped me to move in very short time with great flexibility Thank you very much

وائل · 11 October 2020

★★★★★ 5/5

Google

Amiable, personable and attentive. From viewing my now property with Vicky to the background processes supported by Dave and Charlie (latter Norwich branch seeing property over the line) everything was tailored to my wants and needs. I cannot speak highly enough of this team who put you first and were helping me every step of the way, communicating throughout. Great service, informative and efficient! Thoroughly recommend.PositiveResponsiveness, Quality, Professionalism

Joshua · 26 August 2021

★★★★★ 5/5

Google

Anne Reeves has been very helpful with our rental appartment problems Thanks Anne

Charles · 30 July 2022

★★★★★ 5/5

Google

Page Nelson services was warm, lovely and professional. Keep it up.

Gloria · 23 May 2025

★★★★★ 5/5

Google

The lettings staff at Abbotts have been like a breath of fresh air, providing an extremely efficient and friendly service. From our first dealings with Dan, then input from Chris and finally Genevieve taking the process through to tenant occupation, keeping us in the loop every step of the way and responding to any questions very promptly. We look forward to our dealings with optimism, thank you again.

Mrs · 14 April 2021

★★★★★ 4/5

Google

Thanks to @Christopher Fulcher from Abbotts, we got the rented house on time with his timely response. His professionalism was commendable. One request to Abbotts would be to share the inventory list of the house before we sign the agreement and also to check the usablity of the appliances, as we found lot of issues around the house and we are still struggling to get them fixed.

Vinisha · 19 March 2021

★★★★★ 5/5

Google

Ollie made me feel right at home when I entered the office. Great service. He is certainly an asset to the business. Many Thanks

Harvey · 13 June 2019

★★★★★ 5/5

Google

Chris was really helpful throughout the whole process! Very responsive and the everything went very smoothly.PositiveResponsiveness, Professionalism

Sang · 20 June 2021

★★★★★ 5/5

Google

Genevieve was a real help throughout the process, cannot recommend both her & Abbotts highly enoughPositiveResponsiveness, Professionalism

Steve · 20 June 2021

★★★★★ 5/5

Google

Kerry + her team, have been outstanding through a complex sale. Her professionalism throughout and friendliness has taken all the stress off of my shoulders, allowing me to enjoy and be excited about my onward purchase! Will be using her again for future moves, could not recommend any higher! Thank you for being so great!

Tom · 2 November 2022