Trusted Agent profile · Norwich

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AbbotFox Norwich reviews

★★★★★ Excellent

1,193 reviews across 4 platforms

Kingsley House, 2a Upper King Street, Norwich, NR3 1HA

AbbotFox's office in Norwich, at Kingsley House, is rated 4.5 out of 5 across 1,193 reviews on four platforms, including 676 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.3 / 5

676

Reviews on Google

This office

Facebook logo

4.6 / 5

164

Reviews on Facebook

This office

Yell logo

5.0 / 5

233

Reviews on Yell

This office

Trustpilot logo

120

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for AbbotFox, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Norwich office, from every platform, shown as written. First names only.

5/5

Google

Thank you colin for your amazing expertise! You made our recent move easy and uncomplicated - a stress free move and would recommend your firm everytime! Thank you so much!

Taylor · 22 May 2023

Agent replied · 26 August 2024

Thank you Taylor for your kind review

5/5

Google

I would like to recommend Abbotfox estate agents, great service from start to finish buying my first home. They reassured me and kept in communication regularly. A well deserved 5 stars. A big Thank you to Anna and all the whole team at …

Savannah · 8 October 2021

Agent replied · 22 May 2026

Thank you for your kind review

5/5

Google

Couldn’t recommend Ethan in the lettings team enough, brilliant service from start to finish.

Georgia · 22 May 2024

Agent replied · 22 May 2026

Thank you for your kind review Georgia

5/5

Google

House sale was handled well a special mention to Jem who was very helpful

Anthony · 22 May 2024

Agent replied · 22 May 2026

Thank you for your kind review Anthony

5/5

Facebook

Karen made a very onerous task pain free. Her knowledge and enthusiasm for her job really helped my partner and I feel safe in the decisions we made. I would not hesitate to recommend Abbotfox and specifically Karen Clarke to my friends and colleagues in the future.

Steph · 10 February 2021

Agent replied · 27 August 2026

Thank you Steph for your review

5/5

Facebook

Great Estate Agents that are friendly and helpful. Had a house viewing booked ASAP and Karen (Viewings Rep) gave us a wonderful tour of the property.Karen was super polite, friendly and this definitely put us at ease .Would reccomend to anyone looking for a estate agent

Alex · 5 February 2021

Agent replied · 27 August 2026

Thank you Alex for your review

1/5

Google

They post fake ads of already let student houses that are nice then say “sorry it’s just gone” when it was never available the show you rubbish houses. 4 of the houses we inquired about were already let and week ago and are still up there. They hang up rudely and say it’s not then when you ask why the ads still up when they’re watermark is on it. Big waste of time

Abdul · 27 August 2023

Agent replied · 26 August 2024

Hi R3MI , Can you please email lettings@abbotFox.co.uk with your full name and contact details so that we can investigate this. Thank you

5/5

Google

Really good agent to deal with from start to finish of the sales process. The team were all very helpful but particularly Samantha who went above and beyond!

Danielle · 22 May 2023

Agent replied · 22 May 2026

Thank you Danielle for your kind review

5/5

Google

During my experience with AbbotFox, the help I received from Anna Death was brilliant & extremely professional. I felt informed, was kept up to date and the communication was clear from the beginning. I would not hesitate to use AbbotFox again in the future.

Emily · 22 May 2021

Agent replied · 22 May 2026

Thank you Emily for your review

5/5

Google

Big thanks to Josh B and James Moore, always personable and professional!

Carissa · 22 May 2024

Agent replied · 22 May 2026

Thank you Carissa for your kind review

5/5

Google

We used AbbotFox for our recent house sale. Jack was our main contact and he managed to secure over a dozen viewings within 24 hours of the property coming to market. Within 4 days we'd had several offers over asking price and the sale was …

Mark · 8 October 2020

Agent replied · 26 August 2024

Thank you Mark for your review

1/5

Trustpilot

Absolutely shocking experience in…

Absolutely shocking experience in trying to sell a home. From day 1 everything was wrong. I guess the incentive of offering a lower percentage to sell you home means not to bother. Not one I would recommend to anyone. Am sure Purple Bricks give a better experience. Avoid.

Mr · 25 November 2024

Agent replied · 5 October 2026

Can you please email sales@abbotfox.co.uk or call our office so that we can investigate this. Thank you

5/5

Google

William Mills, Thank you very much for your help to identify suitable property. Will was Professional, Empthatic and clearly enquired about the requirements and proposed a property to rent on time. abbotFox is trustable and great work.

Mahesh · 22 May 2022

Agent replied · 26 August 2024

Thank you Mahesh for your kind review

5/5

Google

Elaine was very helpful and helped us with our move & long aftercare (long due to the chain being held up not from us) it wasn't straight forward but she always tried her best to get it moving faster and kept good contact.

Kurtis · 22 May 2021

Agent replied · 22 May 2026

Thank you Kurtis for your kind review

5/5

Google

Holly is very helpful and she suggested us an amazing property

Đinh · 22 May 2024

Agent replied · 26 August 2024

Thank you Dinh for your kind review.

1/5

Trustpilot

The communication with abbotFox is the…

The communication with abbotFox is the worst ever . If I don’t contact the agent , he doesn’t call or reply to my email. I was supposed to move in today so I called the office to arrange a time to collect the key. The person on the phone said that they would call me back because they still didn’t have the ECP certificate and that I can move in the afternoon. I of course didn’t hear from them so I decided to go to the office only to be told that the lady who was supposed to get the certificate couldn’t come to work because her ceiling was leaking which means that they know this morning already that I wouldn’t be able to move in and nobody bothered to let me know. What about my furniture that should of been delivered ? I had to cancel deliveries as best I could .

Walterene · 1 December 2022

Agent replied · 5 October 2026

We acknowledge your account of the situation and we appreciate your patience while we investigate this for you. Good customer service is of the utmost importance to us and we endeavour to ensure that you are settled comfortably in your accommodation.

5/5

Google

Grace and Abbott fox were super helpful and incredibly professional whilst we were viewing houses- they helped me with all my queries to make things easier, and made me feel really comfortable - amazing!

Sophie · 22 May 2025

Agent replied · 22 May 2026

Thank you for your kind review Sophie.

5/5

Google

Can’t thank AbbotFox enough for their work. They have made my home moving process so smooth and easy and the whole team have been so lovely to speak with. Thank you.

Maddie · 24 June 2025

Agent replied · 24 March 2026

Hi Maddie, Thank you so much for your kind review.

5/5

Trustpilot

abbotFox

I have been dealing with team at abbotFox for many years now. I always found them very professional, trustworthy and admire their can-do attitude which sets them apart from competition. One person to highlight is Samuel Le Good as his market knowledge and skills are second to none. He is the one who found and sold me my current residential property back in 2014 and I am very thankful for this. Him and his wider team also successfully support us with marketing our luxury new homes developments across Norfolk. All in all, it is a real pleasure to work with them and I have no hesitation in recommending abbotFox for all your property requirements.

Drahomir · 9 November 2022

Agent replied · 12 June 2024

Thank you Drahomir for your kind review

4/5

Google

We were looking for a flat as an investment opportunity and liked the professional approach of AbbotFox and especially Elliot Rose who was our main point of contact through the process. Having purchased the property, a tenant was secured …

Chris · 8 October 2021

Agent replied · 26 August 2024

Thank you Chris for your kind review

5/5

Google

James is really helpful and a pleasure to speak to.

Rachel · 22 May 2024

Agent replied · 22 May 2026

Thank you Rachel for your kind review

5/5

Google

Jamie Duffield sold my house within 10 days for a price I was happy with. He has been extremely helpful every step of the way and I can’t recommend him enough. Thank you!

Peggy · 22 May 2025

Agent replied · 26 August 2024

Thank you Peggy for your kind review

5/5

Google

Great service from the sales team in marketing my home. Communication as excellent by all

CJ · 24 November 2025

Agent replied · 24 March 2026

Thank you for your review

1/5

Google

We had seen a holiday home in norfolk we loved, we called Abbotfox and talked to Harry, and we made an offer straight away before viewing, we were told it would be fully furnished if we offered the asking price, it was accepted fully furnished As we live in Ireland, we arrange to come over straight away to view, so we got a flight and arranged to view Monday the 17th. Although the place wasn't quite as described, we stuck to our offer, we phoned Harry, to ask if we could have an inventory to the property and was then told they would be removing sofas table chairs etc, he also said they had had another offer. Totally misled and devastated, just paid for flights hotels car hire dogs in kennels, so we spent best part of £843 for what ... total disappointment. So we went home devastated can't believe the service that was given, the agreement on our offer was, it was furnished so they totally changed the goal post ..... we are pensioners that just wanted a holiday home close to family .... heartbroken!! well done Abbotfox you have broken our hearts !!!!!!!

Judith · 27 August 2022

Agent replied · 26 August 2024

Hi Judith, we must investigate this and hold a review. Can you please raise your concerns directly to the Sales Manager via email jamieduffield@abbotfox.co.uk Thank you

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read AbbotFox's Google reviews

Questions about AbbotFox Norwich

How many reviews does AbbotFox Norwich have?

AbbotFox's Norwich office has 1,193 reviews across four platforms: 676 on Google, 164 on Facebook, 233 on Yell, 120 on Trustpilot.

What is AbbotFox Norwich's rating?

AbbotFox Norwich is rated 4.5 out of 5 across all 1,193 reviews, and 4.3 out of 5 on Google from 676 reviews.

Has AbbotFox won any awards?

Yes. In The Trusted Agent 2026 awards: AbbotFox, Norwich won Trusted Agent.

Where is AbbotFox's Norwich office?

AbbotFox Norwich, Kingsley House, 2a Upper King Street, Norwich, NR3 1HA.

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