5/5
Brilliant service from the Robsons team. James was incredibly knowledgeable and proactive in helping us secure our rental property, and he took the time to answer all of our questions thoroughly. Shirley was also a great help, very …
Trusted Agent profile
Verified
★★★★★
748 reviews across 2 platforms
7 Clive Parade, Northwood HA6 2QF
Robsons's Northwood office at 7 Clive Parade is rated 4.9 out of 5 across 748 reviews on two platforms, including 740 Google reviews rated 4.9. The 8 Facebook count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Robsons won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Robsons. Each award is assessed separately from the review sites.
Every review we hold for the Northwood office, from every platform, shown as written. First names only.
5/5
Brilliant service from the Robsons team. James was incredibly knowledgeable and proactive in helping us secure our rental property, and he took the time to answer all of our questions thoroughly. Shirley was also a great help, very …
5/5
I had the best experience working with Sophie Simmons. This was my first time working with Robsons and I couldn't be more pleased. Sophie was great at her job!
Thank you for your kind words! We’re delighted to hear Sophie made your first experience with Robsons such a positive one. We’ll be sure to share your feedback with her. … More
1/5
Terrible terrible agency please avoid them . The stress they have caused us these days is unbelievable. The land lord want to pay for his property issues from our money . Fed up with This agency, we keep chasing our deposit , no response and no clear communication; false and irrelevant checkout report , they do not deserve any star
We’re genuinely disappointed to hear that you feel this way about your experience. Throughout your tenancy, we acted promptly to address all reported issues in a timely and professional manner, in line with our obligations. On occasions where matters involved leaks from external sources, these can understandably be more complex and outside of our direct control, however we continued to liaise and take appropriate steps to progress matters as efficiently as possible. We understand that a resolution has now been reached between you and the landlord, and we are pleased that this has brought matters to a close. Should you wish to discuss anything further, please feel free to contact Nicky Bint, Head of Property Management who has already reached out to you
5/5
Looking for new properties is a headache for anyone regardless of your sanity however the team at Robsons made this as least painful as humanly possible they were attentive friendly and above all else on the ball our main contact Sophie …
Thank you for your fantastic review. We're so pleased Sophie & Jack could help make the process as stress-free as possible. … More
5/5
I had a fantastic experience working with Sophie at Robsons while searching for a rental in Moor Park. From the very beginning, Sophie was professional, attentive, and genuinely committed to helping us find the right property. …
5/5
Exceptional service by Shirley & Jack who delivered a very professional service in us finding a house to rent within a few days after being in the market for few weeks . Clear , proactive communication and negotiating our requirements …
Thank you for your thoughtful review. We'll be sure to pass your comments on to Shirley & Jack. Your feedback means a great deal to us. … More
5/5
We had a great experience with Robsons! James and Jan were swift in their responses and were sharp on time to show us the house. We were thoroughly shown each and every aspect of the house and all our queries were resolved appropriately. I would totally recommend their services and I would trust them for any letting service I may need in the future. Thank you so much!
5/5
James from the lettings team do the fantastic job, Helping us find our house when we moved back to the uk after 21 years abroad. The appointments were past schedule and at our convenience, James was very diligent and explaining the full process end to end, and helped us a lot with the negotiations. We would highly recommend James at Robson’s, It has been a very pleasant experience.
5/5
From the very first minute, Shirley did everything she could to help me find a property. She very kindly sent me details of properties that might interest me. I really appreciate the exceptional effort she put in. Thank you!
Thank you for your feedback. Shirley will be thrilled to hear your kind words. We really appreciate you taking the time to leave us a review. Best wishes, Gary McKinnon MARLA Director, Head of Northwood Lettings Robsons
5/5
The Robsons team was so amazing. Found a flat in literally 2 days! It moves so quickly but James Winter was amazing and explained everything to us perfectly and supported us all the way through! James is so lovely!
5/5
The entire crew and the service they offer is very professional. In particular, James is very helpful, patient and always responds to messages. He always tries to help and is able to advise with understanding.
Thank you so much for your feedback. I am pleased to hear that James made a positive impression. I will be sure to pass on your feedback to James. Best Wishes, Gary Mckinnon Director - Head of Northwood Lettings Robsons
5/5
Shirley has been an absolute pleasure to work with - she is calm, professional and extremely responsive. Knows the market really well and I was able to place my trust and faith in her. I have felt valued and looked after as a client by Shirley who has gone above beyond to assist me in securing quality tenants. She is a real asset to your business !
5/5
Simon has been great property Manager throughout the tenancy period, he has been very supportive as and when any issue has been reported to him and resolved it by taking ownership of the issue. Overall had a very good experience with …
5/5
Helen and her team have provided me with an exceptionally competent and professional service. Always dealing with matters promptly and efficiently and Helen is a great source of advice and support.
5/5
Have dealt with Gabriela although there have been a few snags (And not on the part of Gabriela or Robsons might I add) I have found her extremely professional and helpful, and would highly recommend this agent. I have finally completed, and the whole team have been amazing massive Thanks to Sophie also who was instrumental throughout the process...once again highly recommend Robsons. Many thanks guys!
5/5
Gabriela was fantastic! She quickly arranged a viewing, followed up proactively, and responded promptly. She made the offer process seamless and clarified any questions. Professional, efficient, and a pleasure to work with. Highly recommend!
We’re very pleased to hear that Gabriela was able to provide you with a positive experience. Your feedback is very much appreciated. Best wishes Gary Mckinnon Director - Head of Northwood Lettings Robsons
5/5
Helped me out tremendously with finding a place to rent. James was quick in replying to my messages and answered all the questions I had!
Thank you for your review! We’re pleased James was able to help you find the right place and provide the support you needed Best wishes, … More
5/5
I had a fantastic experience working with Sofia throughout my property search over the past few months. From our first conversation through to securing the property, she was professional, responsive, and incredibly helpful every step of the …
We're delighted to hear about your positive experience with Sofia. Thank you for taking the time to share your feedback. … More
5/5
Working with Sophie at Robsons has been an absolute privilege. From our very first interaction, she brought not just immense professionalism, but a genuine warmth and dedication that transformed what could have been a stressful journey into …
Thank you for your wonderful review. We're delighted to hear that Sophie provided such a positive experience. We'll be sure to pass on your kind comments. … More
5/5
I worked with James Winter in finding my next rented property. The key quality of James was to really to listen to what you want and try to make a best deal not just for landlord but also for tenants. I see him very actively involved through out the process which makes him the person to go to when you are finding your next house.
5/5
I just want to say a big thank you to Sophie she has been really helpful to me and my family with finding a property. Thank you so much for the excellent service.
Thank you for your kind words and feedback. I'm happy to hear your received excellent service from Sophie, I will be sure to pass on you positive feedback to her. Best Wishes Gary Mckinnon Director - Head of Northwood Lettings Robsons
5/5
Sophie was great from start to finish, very thorough and informative, Sophie worked quickly to our deadlines and clearly had good rapport with owners getting us quick answers taking away some of the pain from our flood situation. Paperwork …
5/5
Sofia was great to work with, kind, soft-spoken, and very supportive throughout. She guided us patiently and was always responsive and professional. She’s clearly very good at what she does, and we’d happily recommend her.
4/5
Robsons have a good knowledge and stock of properties in the area we were interested in and surrounding areas. They were able to secure a property for us and provide us guidance in order to to complete our rental search. Gabriela was professional in her dealings with us and very helpful in arranging viewings and guiding us on properties and potential offers to make.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robsons's Northwood office has 748 reviews across two platforms: 740 on Google, 8 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Robsons is rated 4.9 out of 5 across all 748 reviews, and 4.9 out of 5 on Google from 740 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Robsons, Northwood won Trusted Agent; Robsons, Pinner won Gold; Robsons, Rickmansworth won Trusted Agent.
Robsons, 7 Clive Parade, Northwood HA6 2QF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.