Trusted Agent profile · Northwich
★★★★★
208 reviews across 2 platforms
20-22 Bull Ring, High Street, Northwich, CW9 5BU
Leaders Lettings's office in Northwich, at 20-22 Bull Ring, is rated 4.3 out of 5 across 208 reviews on two platforms, including 205 Google reviews rated 4.3.
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
5/5
GoogleHad everything run as smoothly as the situation allowed it, there's always some unexpected stress with moving house, but Emma Thomas made sure it's a relaxed process
Dear Vencel, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have used Leaders for many years using their full management service. I have always found them very professional. I would like to make a special mention of Paula who I have dealt with over the years for various tenancies. She always gets a quick resolution whenever a problem occurs and works really well at keeping both the landlord and tenant happy (which is not an easy task). She is clearly very experienced in her field of work. I would have no hesitations in recommending Leaders for any prospective Landlords or tenants looking for a rental property with great staff.PositiveProfessionalism
Hi Carla Railton, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Northwich. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleGreat experience with Leaders. Hannah was brilliant and always available and friendly. Couldn't ask for better
Dear Joanne Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSo far this letting agent has been prompt in dealing with issues at our property. Emma Perrin has been attentive to our needs as new tenants.
Dear Richard, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleQuick to respond and professional at all times. Emma Perrin was really helpful rearranging an appointment for a gas inspection which was much appreciated. Great service.
Dear Caroline, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleHi im a tenant in a rented property in northwich been in the property since July. The property was handed over as an absolute disgrace which was left like this by the landlord, the house was filthy, carpets covered in dog hair, chewed skirting boards, filthy bathroom, kitchen was dirty and tiles covered in grease. Before me and my 2 children could move into the property we had to clean the whole house, shampoo the carpets, then we painted from top to bottom to make it clean so we could move in to it. Since day one its been awfull and the staff at leaders have been no help what so ever, the property management team have been informed that the oven is not heating up and working correctly to cook food and I have called and sent numerous emails which I have on record and its been over 2 months and still nobody has sorted the cooker situation out. I like the property and the area where the house is but im very disappointed by the lack of help and assistance I have had from leaders and the staff who I have spoken to I just get told the property manager is aware of it and is dealing with it... really 2months and still nothing has been sorted.NegativeProfessionalism
Dear Kelly, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk Kind regards, Customer Relations Team
5/5
GoogleI have been dealing with Leaders for various things recently and my point of contact was Paula McCafferty. She was extremely helpful and had an amazing knowledge of the area and straight away she was able to give me information over the phone that helped massively with my next step forward in terms of what to do and not to do in terms of appealing to perspective tenants and what to expect in terms of a rental value. They have helped through the whole process including managing the property for me and taking care of all maintenance when required Highly Recommended! James GardnerPositiveResponsiveness, Quality, Professionalism
Dear James Gardner, Thank you for the great review of our Leaders Estate Agents Northwich team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleSo me and my partner were looking to rent our first house and within a miracle one of the letting agents (grace) helped us step by step and now we are moving into our first home and we couldn’t have asked for any more from her absolutely amazing
Dear Ben Gooley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Googlethis company will not pay do not use also tenants can not get work done so if freezing in winter you knacked //////freeze
Dear Kev Ski, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleHannah was great in the application process of becoming a new tenant. Thank you!
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHave worked as a contractor for Paula at Leaders for a few years now. Great to work for. Very efficient and always makes sure tenant`s issues are sorted as quickly as possible. Jonathan. Crocodile Electrics.
Dear Lisa Fairhurst Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleProcess of moving in and getting keys was smooth and quick, but since moving in have found them to be no help. We have lived in the property for over a month now with no post box keys and no updates from leaders as to when we will be receiving our keys, despite us calling up constantly to ask got updates and just getting told 'we will chase it up and call you back'. Never received 1 call back. Similar situation when our boiler broke and we rang the out of hours, we were constantly told that they will chase the engineer and call us back. We didn't receive one call back and eventually gave up as every time we rang we got told the same.
Hi Tia, It's good to hear that you found the moving in process to be smooth and quick however are really sorry that you have not received the same excellent service from our Property Management since moving in. We pride ourselves on providing our tenants with the highest level of support particularly if any maintenance issues arise and it is disappointing that you haven’t received this from us. After reading of the issues you have had at the property since moving in its understandable why you'd be dissatisfied, it's not acceptable for maintenance issues to be outstanding for a considerable amount of time. We'd really like to speak with you so we can find out more details and will of course try our best to resolve these issues for you. if you are willing to do so then please reach out to me on 01344758596 or write to us at customerservice@leaders.co.uk. Kind Regards, Joe, Leaders
5/5
GoogleEmma Thomas was absolutely first class, really helpful, professional and friendly. I would highly recommend Emma & Leaders - fantastic.
Dear Sean Barrett, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Northwich. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleBeware of this agency as their fees are very high, lots of hidden fees which you'll only find out about once you're committed, eg you'll be expected to take an insurance policy from them at an inflated rate - what for? - it's to protect the LANDLORD'S property. As if that isn't the landlords responsibility! Also once your tenancy agreement expires you'll be held to ransom with all the fees again, a new credit check etc, as if you're just moving in or you'll be threatened with eviction, something Ive never heard of before and very devious.
Hi Neil, we regret to hear that you are displeased following your recent experience with us and our team at Northwich. In regards to your comments surrounding fee’s we are saddened to read that you feel our fees for tenants are so high, we are members of the National Federation of Property Professionals Client Money Protection Scheme through our membership of ARLA Propertymark as well as The Property Ombudsman and are a clear and transparent agent that do not add fees later on down the line of any tenancy. To address your points around insurance we are unable to allow anyone to move into a property without adequate insurance in place as there could be an instance where damage occurs to the property and the Tenant is not insured to cover such damage, by having insurance in place this would mean you are covered for damage at the property which could be deemed a Tenant responsibility and by claiming against this it would prevent deductions to a deposit at the end of the tenancy through dilapidations. I can confirm that this is something that most agents acting on behalf of Landlords would require that Tenants obtain before releasing keys to a property. If you were unhappy with the insurance policy that you were introduced to then you would have been able to shop around yourself and find a policy more appropriate for you. In relation to your comments about the need for another credit check sadly we’ve been unable to locate your tenancy on our system using the name posted alongside your review meaning that we’re unsure of the specifics of your situation to allow us to address this. Please contact Jack Holmes the lettings manager within the branch directly on 01606 333742 as I know he is eager to discuss this as well as any of your other concerns with you directly Kind Regards, Leaders
1/5
GoogleBooked a viewing asked for brochure to be emailed did not receive . arrived at property waited 20 mins called office estate agent was at another property than the one we booked asked the girls to ring me back for later viewing left husbands number as left my phone at work they rang wrong phone rang back after a further 20 mins they could do a viewing another 3 hour laters we couldn’t make it to be told they had offer late the previous evening? Very poor service poor communication would not recommend this agents at all a call from manager with a sorry would have been nice
Hi there, we’re really sorry to hear of the issues you have faced with us when attempting to view a property. We always aim to provide our customers with the highest level of service and are saddened to hear that we haven’t been able to deliver this to you in your experience. I understand that since receiving this review that Dan the Northwich Sales Manager has reached out to you to discuss the situation to apologise for the mistake that he made and to also offer transparency as to what went wrong. While we believe this situation you faced had arisen as a result of human error we can appreciate how frustrating and inconvenient this may have been for you and so would like to offer our sincere apologies for this and that the service you received fell below the high standards we expect of Leaders. I am aware that due to your interest in the property that you are potentially looking to re-book the viewing with us hope that if you decide to do so that we are able to deliver a level of service you are happier with and improve your experience with us. Kind Regards, Leaders
5/5
GoogleFrom first contact until completion of purchase, the service from everyone at Leaders Northwich was first class, prompt and courteous. In particular, Dan Griffiths provided excellent advice and responses in a timely manner, and negotiated the purchase most skillfully. In summary, I have bought and sold many properties in the UK, this was by far the best representation I have experienced.
5/5
GoogleI would like to thank all team in Leaders Northwich for the amazing experience we had during all the time we rented the property. Very friendly people, very organised work and very helpful and efficient when dealing with any requests. We had just moved from South America and we will never forget the excellent service provided to arrange our first new home in Northwich. Thank you!!PositiveResponsiveness, Quality, Professionalism, Value
Hi Fernando Schmidt, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Northwich branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleThe Leaders Team are an absolute pleasure to work with - they have an energetic "Can Do" philosophy which works extremely well for both Landlord and Tenant alike. Paula McCafferty keeps a close eye on all aspects of the Let and when any issues need addressing she is an absolute "Rock Star" in resolving matters quickly! I have been entirely happy with Leader's management of our Letting.PositiveResponsiveness, Quality, Professionalism, Value
Dear Rob Vine! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Northwich branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
Google5 star experience when dealing with Leaders. Paula was my contact, she always provided a professional and friendly service.PositiveResponsiveness, Professionalism
Hello Andrew Thank you for your kind comments about Paula at our Leaders Northwich branch! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GooglePaula is always professional and always keeps me fully updated with excellent communication skills and I find her totally trustworthy.PositiveResponsiveness, Professionalism
Dear Andrew Windsor, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleI am the owner of three rental properties which are managed by Leaders in Northwich, Cheshire. I consider their service to be of the highest quality and I have had no problems of any significance with them. The process of finding and moving in new tenants has always been handled quickly, with minimal void periods. The staff are professional and courteous, and always helpful. I would highly recommend.
Dear Anonymous Anonymous, Thank you for the great review of our Leaders Estate Agents Northwich team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
4/5
GoogleEmma is the Property Manager assigned to my property and she is always very swift to respond to queries and deals with any issues in a timely manner. She is very polite and friendly and is easy to get hold of when necessary.,
5/5
GoogleI have recently had to work with Paula around arranging some repairs at the property I have with Leaders and she has been absolutely fantastic. Does what she says she is going to do when she says she will do it and that is all you can ask. It is refreshing to deal with someone who gets the basics right. Can't thank enough.PositiveResponsiveness, Professionalism
Hi Phil Mcgrory, Thank you for the great review of our Leaders Estate Agents Northwich team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleWe have recently changed Letting Agents to Leaders, Northwich and so far have been pleased with the service. We have found Paula to be very efficient, easy to get hold of and good at communicating. She always returns calls and follows through any problems or queries we have. All staff are helpful and friendly. Great service so far.
Dear Lou Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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