Leaders Lettings Northwich reviews

★★★★★ 1/5

Google

Unfortunately leaving a bad review due to the lack of communication from leaders. A year ago when we rented a flat via leaders the process was quite painful with moving dates being up in the air, keys being delivered hours and hours late & the whole ordeal was a nightmare. Now when it's comes to ending our tenancy ( due to leaders advising the landlord to put our rent up & then lack of communication again on their end, resulting in us looking elsewhere) It's now been a month since the last response from them with me constantly chasing via email, we have giving our notice and they have just gone silent not giving us any form of information etc regarding handing over keys & deposits or even confirming our notice, ive had to communicate directly with the landlord. I'm honestly going to avoid renting via leaders again unfortunately due to their poor communication, ideally I'd pick up the phone and ring but I have an extremely busy work schedule and it's not just possible. I've tried to be patient, tagged multiple email addresses into the email thread and constantly chased without anyone responding. They make an already stressful situation more stressful. If you look at their responses to other reviews you can also see it's just a copied and pasted generic script thus enforcing the issues raised in this review.

Joshua · 20 December 2023

★★★★★ 5/5

Google

Emma Perrin is the Property Manager for Leaders in Northwich and looks after our property maintenance. Today we reported a minor (but important) issue and she was on it from receipt, The whole thing was resolved by her within 20 minutes of the report going in. Excellent customer service!

G · 18 June 2022

★★★★★ 5/5

Google

I have had a brilliant experience using Leaders in Northwich, from the first contact to the moving in and then moving out process they have been excellent, especially Paula McCafferty, would highly recommend - thank you

Bernie · 18 June 2023

★★★★★ 5/5

Google

I’d like to thank Paula for the help and support she has provided throughout my tenancy with Leaders. She has completely changed my opinion about how tenants are treated by agencies and genuinely restored my faith in humanity when times have been very stressful. I can’t thank you enoughPositiveQuality, Professionalism

Stuart · 25 August 2021

★★★★★ 5/5

Google

Sam and Grace were extremely helpful and kind. Extremely friendly service would go directly to them again

George · 25 June 2024

★★★★★ 5/5

Google

I just want to say big big thank you to Andrea London for the professional and very friendly service she offers. Andrea always makes the best effort to rectify any problems for me and always with a friendly approach. I would definitely recommend Leaders services. Well done, a great team.

Linda · 18 June 2021

★★★★★ 1/5

Google

I am a first time tenant, have loved the tenancy left it 10 times better off than what we got ant the start of the tenancy, and have been neglected and extorted by this company. They haven’t fixed a thing during the tenancy. Neglect basic safety requirements and then at the end of the tenancy charged an extortion amount based on pulling apart every micro detail to squeeze more money out of a tenant that they know they can extort. Complete put me off renting and using a corporate business.

Reece · 18 June 2023

★★★★★ 5/5

Google

Thanks for all your help Grace, you've been great.

Matthew · 16 March 2026

★★★★★ 5/5

Google

I have just decided to sell a rental property in Northwich, but over the last few years I have found Paula McCafferty at Leaders to be extremely efficient and responsive in the management of the property. Good property managers are not always easy to find, and for that reason I am writing this review to voice my praise for her and to perhaps help others.

Martin · 18 April 2024

★★★★★ 1/5

Google

Extremely unresponisive and have found it impossible to communicate with. Constant promises to call back and never do and ignored many emails, so nothing ever gets done. Have had to deal with them for a few years at this point for a few different issues and it is just painful.

Mister · 18 December 2024

★★★★★ 1/5

Google

Enquired about a letting the day after it was advertised told they would add me to the viewing list. Waited for them to get in touch which they never did. I rang them to ask what was happening they said my name was never on the list now I’ve missed out on a house that I really wanted due to their ineptitude. Poor service will not use them ever.

Jacqui · 20 December 2023

★★★★★ 5/5

Google

Amazing customer service ! Felt so helped by Saskia with our application. Would recommend to anyone looking to buy or rent in the future . Thanks Leaders !

Daniel · 18 June 2023

★★★★★ 5/5

Google

When my tenant moved out Jane Brophy was brilliant! She helped me through the whole process in getting my property ready again to relet. She was so helpful.

Jane · 11 February 2025

★★★★★ 5/5

Google

Had an issue with my heating and Emma Perrin was able to get it resolved for me. She was great in getting a contractor to me and when we had issues, she was right on them. Brilliant service.

Ben · 18 June 2022

★★★★★ 5/5

Google

Always a first class service from the Leaders Northwich Team. Emma Perrin went above and beyond to resolve an issue after hours and less than 24 hours later - all is good again. Amazing!!!

Rachael · 18 June 2022

★★★★★ 4/5

Google

Leaders in Northwich have managed a property for us for 5 years and they have certainly enabled us to look after our property well, whilst minimising the stress to us! We have worked with various staff over those years, most recently Sue (who has been excellent), but all the staff have been efficient and friendly, looking after both us and the tenants, and responding promptly to any queries or issues. I would have no hesitation in recommending them to others.PositiveResponsiveness, Professionalism

Colleen · 25 August 2022

★★★★★ 5/5

Google

Joshua Faller has been very helpful & friendly throughout my experience with him.

Nick · 18 February 2024

★★★★★ 5/5

Google

I recently used Leaders in Northwich who I found professional and helpful, couldn’t recommend them enough. I dealt with Paula McCafferty in customer services, who was extremely helpful and nothing was too much trouble. Would definitely use them again.

Rob · 18 June 2021

★★★★★ 1/5

Google

Almost 4 months after our tenants left (31 May) we still have no settlement of the damage they left behind, no front door key (we paid £140 for a new lock in March) and one month's rent remains outstanding. Leaders have been hopeless at sorting any of this. Apparently the tenants are in touch with Leaders but we have no idea why the last month's rent has not been paid, nor why they are disputing the settlement. Over the years, for everyday things, Leaders have been reasonably efficient, and the staff have been friendly if often uncommunicative. Finally in November Leaders go to adjudication on our behalf claiming (from the tenants) one month's unpaid rent (£1075) and £700 end of tenancy damages. They get nothing. Except their own fee of £120. The adjudicator asked for evidence that the tenants had not paid one month but Leaders submitted NOTHING. So the adjudicator wrote he/she could only award NOTHING. I attach a screen shot of how Leaders told us the result because it bowled me over.. Hope you can read it! PS We also had to pay to replace the front door lock in October because we still could only get in the back door. Yes, you guessed it. Leaders still haven't paid us for that.NegativeResponsiveness, Professionalism

Graham · 18 June 2022

★★★★★ 5/5

Google

We moved out of our parents home for the first time and the team at leaders were incredible. Specifically, Helen and Melanie. Helen helped us initially with all of our paperwork and explained the process wonderfully. She was patient and understood our needs from the get go. Melanie addressed all of our issues with the property within a few hours and we had answers the same day. She kept me updated through email and phone throughout the day. After having a few issues with one person in the team, Melanie resolved them straight away and apologised profusely. We really appreciated this support and couldn’t thank her enough. Both Helen and Melanie are an asset to your team.PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 18 June 2022

★★★★★ 5/5

Google

I am a painter contractor for Leaders and my main contacts are Joshua Faller and Sully Tutt I am really pleased with their professionalism and communication. I have worked for Leaders for over 2 years now and I have to say they are a very helpful team and I recommend Leaders as a very professional property management team .

Paul · 18 February 2024

★★★★★ 5/5

Google

A letting agency in which provides professional and friendly support. Always informative. I would like to thank Paula for her helps.

Vedat · 18 June 2023

★★★★★ 5/5

Google

I dealt with Emma Perrin today whilst requesting some documents to be sent over. She was very helpful and got back to me extremely quickly. She provided excellent customer service.

Rhia · 18 June 2022

★★★★★ 5/5

Google

Hannah and team were helpful throughout the application and moving in process to become a new tenant through Leaders!

Alexander · 18 June 2023