Leaders Lettings Northwich reviews

★★★★★ 1/5

Google

TERMINATED THE APPLICATION THE DAY WE WENT TO GET OUR KEYS We turned up to leaders to collect our keys and they said they had to terminate the application due to my partner not earning enough which was there first reason. Grace then emailed me and my partner saying we had failed the referencing under the immigration act 2014, we then called leaders to clear up the reason that the application had been terminated baring in mind that we had shown them proof of us being British UK citizens just for them to say we had lied about myself working and how much my partner was earning. When we asked for proof of this Grace sent us an email with an attachment to an email from February and a completely different rental property. She tried to use that against us so we can't get our holding deposit back. Grace had ignored our emails and refused to call us back when she had promised to. Grace is a terrible employee who comes across as very lazy and does her job half arsed. When we went to view the property all she said was to look round the flat. She didn't tell us anything about the flat unless we asked her.

Skye · 10 August 2025

★★★★★ 5/5

Google

After 13 years of renting & experiencing some truly awful letting agents all across Cheshire, it’s been a breath of fresh air to be with Leaders Letting Agents Northwich for the past year. A huge shout out to Jane Brophy, she’s been outstanding with a recent issue. We’ve been in our current home for 12 months & the difference is night & day. Our landlord is fair & proactive, & repairs are dealt with quickly & professionally. From replacing an old oven that wasn’t up to scratch, to fixing the outdoor tap, everything has been handled without any hassle. Most impressively, while I was working away & my children were staying with their grandparents at the property, the front door lock failed, Leaders had someone out within two hours to sort it. That kind of rapid response gave us peace of mind I honestly didn’t think was possible with a rental property. Having previously paid extortionate rents to other local agents for homes that were frankly unfit for purpose & even unsafe, I can’t praise Leaders Northwich enough for restoring my faith in renting. They offer a level of care & professionalism that’s rare, & so appreciated. Thank you to the team & of course our landlord, long may it continue!

Olwen · 10 August 2025

★★★★★ 5/5

Google

I had a viewing with Grace Boulton and she was very helpful. The property wasn't for me but she answered all my questions politely and professionally and even tried to find me somewhere else that suited. Thanks you Grace.

Miss · 16 March 2026

★★★★★ 5/5

Google

We’ve just moved into the property Grace from the Northwich branch has been brilliant. Kept is updated, she can’t do enough to help you and make the process as smooth as possible. I would 100% recommend Leaders, due to how helpful Grace has been.

Jennie · 16 January 2026

★★★★★ 5/5

Google

Dealt with Grace and Holly from the Northwich branch. Viewed a property to rent on Friday, which was swiftly organised, completed the application and given a move in date by Monday! Very quick, easy, no hassle process but also thorough for both me and the landlord. Very happy with both lovely ladies!

Kristy · 13 October 2025

★★★★★ 5/5

Google

I wanted to thank Grace for all her help in my property search. She has been extremely helpful and is a credit to your company. I would recommend.

Vicky · 16 February 2026

★★★★★ 5/5

Google

Grace at Leaders is great! Over this last week she has gone above and beyond to help arrange new tenants moving in, including staying late on a Friday evening and giving updates on a Saturday! It’s clear that they do as much as they can to do right by tenants as well as landlords and make sure to follow up and provide timely updates. If you need any help with managing/selling/buying a property, use Leaders!!

Alfie · 16 February 2026

★★★★★ 5/5

Google

We are currently in the process of moving back to my home town and we are letting through Leaders. The team have all been fantastic especially Holly, the Apprentice Lettings Consultant, who has been a constant by my side via the internet whilst I navigate the paperwork. She has been so nice, polite and helpful to me whilst I was stressing and panic stricken. A true star, always there to answer my questions straight away.

Carole · 25 July 2024

★★★★★ 5/5

Google

I have been working as a property maintenance contractor for Leaders for over a year, and I have nothing but praise for their property managers, Sully and Josh. They are both very professional, courteous, and responsive to the needs of both landlords and tenants. They handle any complaints or issues promptly and effectively, and they always keep me informed of the work that needs to be done. They also have a great eye for finding quality tenants and ensuring that the properties are well-maintained and up to code. I would highly recommend Sully and Josh to anyone looking for reliable and trustworthy property management services. They are both a credit to Leaders.

Brinel · 18 February 2024

★★★★★ 5/5

Google

Grace was wonderful to work with from the first point of contact through to the viewing and dealing/handling any queries I had regarding the letting process. Very supportive and much appreciated.

Charlotte · 12 November 2025

★★★★★ 5/5

Google

I have had Leaders as my Landlord agent for several years. The service has always been great. Since Jane Broady from the Northwich branch has been manageing my account the service has been exceptional. The communication has of a very high and professional standard. She never brings me problems but always soluions. She has kept me upto date with the lastes legistlation Can recommend to other landlords. Well done Leaders

James · 24 December 2025

★★★★★ 1/5

Google

19/04 After 1 month living in this new renting property and getting Leader supporting services, I started to have some very disappointed feeling. We got a lot of unsafety/unfair issues and I worry very much about my family now. I think I need to make some updates about this review. During last month, we kept reporting the problems of this property to her team such as boiler, radiator, water leakage, bad door lock, tripping.... it made us very frustrate/ sad/scare because it is a very bad condition and un-safety home. We have 2 kids, my daughter needs to be studying hard about her A Level course, my son is a 12 years old. Both of them keep getting several times of sickness after moving in. My wife got some very serious high blood pressure problem and was suggested to start to take medicine treatment(which she never had it before), about worrying too much of our case. We just keep getting Leader answers that the landlady is a new buyer and not familiar to her house!!! I know Leader got those safety certificates about the house but how come the back-door lock in the garden was not working(their technician confirmed us the door and the lock are in bad quality) and the boiler got no gas(until we called OVO to get their emergency services) when we moved in!!! Did Leader get enough confidence that this is an acceptable house for a family to live? Up to now, some outstanding problems are still keep waiting for them to fix..... Ken ____________________________________________________ Hi, we got very good respond from Paula and the technicians such as Bob, Marbury. Even those we faced quite a lot of problems in the house, but Paula is very patient and professional to talk to the landlord and have her team to help us with a quick respond. Thank you very much.

Ken · 18 June 2023

★★★★★ 5/5

Google

As a tenant I've had a great experience with Leaders, the staff are lovely and responsive. They have been supportive from the very beginning of my application process all the way through to the end, and always helpful with issues - even during the freeze when so many people, including myself, found themselves with frozen pipes, my property manager Paula was able to provide crucial information to enable me to get my water back up and running quickly and I did not even need to wait for an engineer. Their maintenance reporting system is easy to use and I always had a quick response back from Leaders and their contractors. Overall, I highly recommend leaders for renters!

Lacy · 18 June 2023

★★★★★ 5/5

Google

I had a viewing with grace and she was so friendly and answered all questions I asked even provided me with a cost breakdown which was helpful Although the property wasn’t for me in the end I would definitely go back to leaders if another property came up. Thanks for all your help grace

Liv · 19 March 2026

★★★★★ 1/5

Google

Sadly 0 stars for this lot. Very very disappointed in the service, or lack thereof. My Wife and I applied to rent one of their Units and the agent we saw -Grace, seemed polite in person but she never bothered to return my Wife`s calls or emails. When we viewed the unit she said she had a few other units available to show us, after several attempts to contact her and ask about viewing the other units she ended up saying there weren't any units to show, but their website shows quite a few with the specifications we were looking at. Sad to note, looking at the reviews there seems to be a bias towards people of colour. Very appalling business attitude.

Emmanuel · 11 July 2025

★★★★★ 3/5

Google

Grace is lazy and incompetent which caused some stress in the management of my tenancy. Everyone else I dealt with was efficient.

Adrian · 13 October 2025

★★★★★ 5/5

Google

The Northwich branch has been really helpful in our house search, especially Grace Baulton, who really welcomed us on our viewing. I would recommend this branch.

Ben · 17 August 2025

★★★★★ 5/5

Google

A big thank you to Grace from Leaders Northwich for all your help on my viewing. Can highly recommend.

Miss · 13 October 2025

★★★★★ 5/5

Google

Leaders is a very helpful and efficient service. I was looking for a room to rent in Northwich and Grace one of their agents, helped me throughout the process and provides me with multiple suitable options. She was thorough and always quick to respond. I would surely use them again when needed.

Hamza · 16 February 2026

★★★★★ 5/5

Google

I had a leaking ceiling in the ensuite bathroom of my flat for over 3 years which caused damp to gradually rot away the plaster. After trying to get to the route of the issue with several different contractors and numerous leaders staff working on the case we finally discovered the leak was coming from the flat above. It was a nightmare to sort it all out and for a while I lost confidence that anyone at leaders would be able to get this problem solved. That is until Emma Perrin arrived at the Northwich branch. She is polite, professional, poactive and diligent in her approach to getting maintenance jobs fixed. Of all the staff who have overseen this case (there's been about seven at this point) she has been by far the most impressive and the five stars I have given for this review are for her alone. I thank her for her great service and I hope she stays wth the business.

Greghulme · 18 June 2022

★★★★★ 5/5

Google

I have been liaising with Leaders for a while now due to various issues/feedback/things whilst renting a property in the Cheshire area. I've always dealt with James and Paula who is just lovely, really professional, very understanding and extremely responsive. I moved during the pandemic and the whole process from the very start to now was very smooth, I was kept up to date, James and I had a mini celebratory high-five when I finally moved in and everything was explained to me. I knew from day one that I was in the best hands possible and being a nervous Nelly in the beginning, I was extremely anxious about legal documentation, money going out, and processes but I was put at ease very quickly by James and the team. When I had issues in the past, Paula helped me resolve them to the very best of her abilities. I had issues with neighbours previously and I was emailing every single day, sometimes being very frustrated but Paula took my emails all in her stride and exceeded my expectations, resolving the matter. She kept me up to date and really comforted me when I had an emotional break due to stress because of the troublesome neighbours. Paula is not just a representative of Leaders, she is a human and empathetic and truly understands where you're at when you have any issue. I feel Paula provides constructive feedback when things need doing such as cleaning up of communal areas, ensuring doors are locked when they need to be, getting rid of excess rubbish and general advice. She's the kind of woman you'd be happy to do something for! I have dealt with other estate agents in the past and none have been as helpful, kind or understanding as Leaders. In fact, quite the opposite! I will definitely stay with this company and would recommend them to anyone looking for a company to rent or buy with. The entire team at the Northwich office are extremely friendly and can't do enough for you. I'd like to thank Paula especially for her exceptional customer service but also friendly and warm approach with how she dealt with, and continues to deal with, me. I really can't thank you enough for all the help and advice you have provided me and continue to provide, you helped me through a really tough patch last year and you will never know how much you supported me. For anyone looking to rent or buy, Leaders is definitely the first stop. Don't look at anyone else, they will help you as much as they can and they really are people who enjoy what they do, go above and beyond and understand. Nothing is too much trouble. Thank you again to the team at Leaders, but especially to Paula!PositiveResponsiveness, Quality, Professionalism, Value

Stacie · 18 June 2022

★★★★★ 5/5

Google

I have been dealing with Grace who has been really helpful and responsive to our many many questions. Thank you Grace.

Sophie · 19 August 2025

★★★★★ 1/5

Google

AVOID AT ALL COSTS RUDE AND IMMATYRE STAFF Grace was extremely lazy with her work, she was rude, disrespectful and …

Skye · 16 August 2025

★★★★★ 5/5

Google

I have been so impressed with Leaders, especially Paula who has been amazing at ensuring I have felt safe and looked after as a single parent with 2 children. The online portal is brilliant. Thanks so much Paula and the team in Northwich Emma

Emma · 23 October 2024