Trusted Agent profile · Northumberland
★★★★★
670 reviews across 2 platforms
46 Priestpopple, Hexham, NE46 1PQ, Northumberland, NE46 1PQ
Rook Matthews Sayer's office in Northumberland, at 46 Priestpopple, is rated 4.8 out of 5 across 670 reviews on two platforms, including 32 Google reviews rated 4.8.
Every review we hold for the Northumberland office, from every platform, shown as written. First names only.
5/5
TrustpilotGosforth flat purchase
The Gosforth office (Natalie, in particular) were excellent in chasing up progress and keeping in touch with us, to help bring our flat purchase to a successful conclusion.
Thank you for leaving RMS Gosforth a lovely 5* review, we will definitely pass on your comments to Natalie. We hope you're settling into your new home nicely.
5/5
TrustpilotRook Matthew Sayer
Rook Matthew Sayer were brilliant when I recently purchased a flat. They rang and e mailed regularly to keep me updated. I would highly recommend their services. Laura (Gosforth office) was amazing, I can’t thank her enough!
Dear Mrs Macdonald, thank you for taking the time to leave our Gosforth office a review. We're very glad they provided you with 5 star service. We hope you're very happy in your new flat. Thanks again!
5/5
TrustpilotExcellent customer service, professional and friendly staff. I would definitely recommend using RMS. Made my move seamless, stress free and easy. Thank you to the whole team
Excellent customer service
Thank you so much Dianne for your kind recommendation for our team, we really appreciate it!
5/5
TrustpilotExcellent Service
Received excellent service from the staff at Rook Matthews Sayer in Ryton.Julie and Victoria could not have been more helpful and went beyond my expectations to assist in ensuring everything went as smoothly as possible.
Dear Barry, thank you very much for taking the time to leave our Ryton team, especially Julie and Victoria such a lovely review. We're so glad they were able to provide you with 5* service! Thank you again
5/5
TrustpilotThank you.
Thank you for providing an excellent service. All members of your team have been very helpful and efficient and we will definitely use Rook Matthew Sayer again and will certainly recommend your company to our friends and associates.
First of all thank you very much for your kind words, it is very important to us to have good relationships with members of the community. We hope to continue to provide you with professional and efficient five star service for many years to come.
5/5
TrustpilotHse sale
Had great service from start to completion.
Thank you Norman for giving us a 5 star rating, we really appreciate it!
5/5
TrustpilotBrilliant team
Sold 3 properties for us in a year! All the staff were so helpful and friendly, nothing was a bother to them. Would highly recommend!
Dear Karen, this is wonderful to read - thank you so much for taking the time to leave this 5* review. We're so glad to read you'd recommend us.
5/5
TrustpilotHighly recommend using Alastair bowman…
Highly recommend using Alastair bowman and this company,used them a few times with the same level of service 5star
Dear Gary, thank you for the kind words - especially for Alistair our Mortgage Advisor. We really appreciate you taking the time to leave this review.
5/5
TrustpilotReally Easy People To Deal With
Really Easy People To Deal WithFrom first contact to last there was non of the usual B**lS*** that i have encountered over the years. Plain speaking, honest and knowledgeable. Thank you for all your help
We are pleased to hear that you received wonderful service from our team.
5/5
TrustpilotThe staff are always friendly
The staff at Blyth branch are always friendly, taking time to get to know their customers.Plus, they deliver an excellent service.I can highly recommend them.
Hello, thank you so much for taking the time to share your review of our service. RMS Blyth will be so happy to receive your feedback!
5/5
TrustpilotDedicated
The girls at Rook Mathews Hexham gave us excellent service. They were professional, helpful and dedicated in selling our late sisters property.They were very sympathetic at a very difficult time. Nothing but praise for them
Wow, Thank you Brian, we love to receive 5 shiny stars! Thank you for taking the time to leave us a review. Our Hexham team our highly valued members of Rook Matthews Sayer.
5/5
GoogleGreat hard working team xx
Dear Sandra, thank you for giving RMS Hexham 5 stars!
5/5
TrustpilotGreat job
Great job, very helpful when solicitors weren't
Thank you Simon for leaving us a 5 star review, we really appreciate it! It's no easy task being the middle person but we do our best to keep all parties informed as we know how frustrating it can be to be waiting for answers.
5/5
TrustpilotI have just sold my property using Rook Matthew Sayer
I have just sold my property using Rook Matthew Sayer. The service was excellent and all the staff I dealt with were friendly and efficient. They made the whole process simple and stress free.
Dear Jean, Thank you for your kind review, we are pleased to hear your sale was simple and stress free.
5/5
TrustpilotWe are fist time buyers/sellers
We are fist time buyers/sellers and did both through this company. Customer service was fantastic from start to finish, from viewing to completing. Kept you up to date on a weekly basis.
Dear Chris, thank you for taking the time to leave our company and specifically our Morpeth & Bedlington a lovely review and 5/5 stars! We're so glad you were able to complete successfully on both your sale and purchase and hope you're happy in your new home!
5/5
TrustpilotAmazing service
Amazing service from the Blyth branch! So friendly they feel more like friends than estate agents. Informative throughout having our house up for sale and once sold. Can’t recommend them enough :)
Dear Briony, Thank you for the wonderful review for our Blyth Branch. It was a pleasure to read.
5/5
TrustpilotFantastic service from everyone…
Fantastic service from everyone involved in our purchase. We couldn’t have done it without the knowledge and high levels of communication from Alistair regarding the mortgages. Highly recommend
Dear Michelle, thank you for taking the time to leave our Ashington team and Alistair 5 shiny stars. We're so glad the team secured you your next property and a mortgage too. Good luck in your new home!
5/5
TrustpilotLovely helpful staff
Lovely helpful staff. Made life much easier in purchasing a property.
Thanks for the five star review Christine, we really appreciate it!
1/5
TrustpilotDire levels of communication
Dire levels of communication for their commercial department. While we showed great interest in buying one of their commercial properties listed they showed very little interest in selling it to us.
Dear Mark, I have spoken to the commercial manager and his team regarding your review. We’re sorry you missed out on the purchase of the very popular property, however, the seller chose to withdraw the property and therefore all viewings, pending viewings and offers were cancelled. I have looked into this and can confirm the commercial team did send you the brochure and also chased the seller to organise a viewing on your behalf. In this instance the seller was slow to respond to our request for your viewing which was why our response to you was delayed while we were awaiting their response. Additionally, the seller apologised for the delay in response for the viewings request they were deciding whether to withdraw the property due to personal circumstances. We hope you understand and would love to be able to help you in the future. Please keep an eye on our website for future properties that may be of interest to you www.rookmatthewssayer.co.uk.
5/5
TrustpilotVery friendly and effective…
Very friendly, efficient and effective - highly recommended in selling my aunts home with me acting as the power of attorney…
Dear John, thank you so much for taking the time to leave this fantastic 5* review for RMS West Denton.
5/5
TrustpilotPositive experience (again) would recommend Hexham Branch.
Hexham Branch.This is our 4th time dealing with Cheryl from Rook Matthews Sayer in Hexham. A positive experience again. Would never consider another agent. I find her very upfront and honest, which is a breath of fresh air in what is an inflated market with unrealistic expectations. Helen and Leah are also very approachable and efficient making for a positive experience all round.
5/5
TrustpilotSale of my property
Always kept me informed. Gave good advise.
Thank you Miguel for the 5 stars!
5/5
Trustpilotfirst class personal and expert service…
first class personal and expert service all done quicker and better than I had hoped for
Dear Paul, thank you for leaving this 5 star review for RMS Jesmond - we really appreciate you taking the time to do so.
5/5
TrustpilotFantastic estate agent
Blyth branch - The team at Rook Matthews Sayer are amazing. They’ve been extremely supportive and helpful during my house sale and would definitely recommend using them.
Dear Lauren, we're so glad the Blyth team were able to support you through your house sale, as well as find you a buyer at a price you're happy with. Thank you very much for the recommendation!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rook Matthews Sayer's Northumberland office has 670 reviews across two platforms: 32 on Google, 638 on Trustpilot (across the whole business).
Rook Matthews Sayer Hexham is rated 4.8 out of 5 across all 670 reviews, and 4.8 out of 5 on Google from 32 reviews.
Rook Matthews Sayer Hexham, 46 Priestpopple, Hexham, NE46 1PQ, Northumberland, NE46 1PQ.
