Every review we hold for the Amble office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRMS Amble branch have been faultless in helping me find a home near Amble. Having moved South many years ago, it has always been my intention to return “home” when I retired. Tracey and Hannah have been fantastic in arranging appointments quickly for me and finding matching properties. Throughout our purchase, Tracey has responded to any questions and supported with phone calls to solicitors etc. Thankyou All!
Liz · 10 November 2022
Agent replied · 9 November 2024
Dear Liz, thank you so much for taking the time to leave RMS Amble 5*s. We hope you're very happy in your new home and settling in well.
★★★★★ 5/5
TrustpilotGosforth RMS. Exceptional.
I have recently completed on the sale of a property with RMS Gosforth. The team are a credit to the larger company - friendly, efficient and at all times professional. They clearly understand their business and I would not hesitate to recommend. Thank you for making what I expected to be a painful process so easy and straightforward. From valuation to completion stage the service provided was exceptional.
Sandra · 29 September 2022
Agent replied · 24 October 2024
Dear Sandra, thank you so much for taking the time to leave this wonderful 5* review for RMS Gosforth. They really are a credit to us and they provide exceptional service.
★★★★★ 5/5
TrustpilotNeil Walton has given me so much help…
Neil Walton has given me so much help throughout the entire process. I am first time buyer and he has given me so much clarity and assurances on things that initially seemed daunting. 10/10 would recommend.
Matthew · 23 October 2024
Agent replied · 23 November 2024
Thank you so much Matthew for taking the time to leave this 5 star rating for our Mortgage Advisor Neil, we really appreciate you highlighting him to us.
★★★★★ 5/5
TrustpilotThank you Michael Fox for your…
Thank you Michael Fox for your expertise and service. A great job well done. Completed today!
Marilyn · 27 January 2023
Agent replied · 24 October 2024
Dear Marilyn, thank you so much for taking the time to leave our commercial department, specifically Michael a lovely 5 star review, we really appreciate it.
★★★★★ 5/5
GoogleAbsolutely superb service from all the lasses at RMS Amble , if not available they always ring you back, very very helpful , would highly recommend without a shadow of doubt .. thank you for all your help on our recent purchase ..
Russell · 13 June 2024
Agent replied · 9 November 2024
We really appreciate your recommendation Russell and thank you so much for taking the time to leave our team in RMS Amble a 5 star rating.
★★★★★ 5/5
TrustpilotAlistair Bowman and Rook Matthews Sayer…
Alistair Bowman and Rook Matthews Sayer are absolutely amazing, from start to finish. Good updates, they made it so seamless and I am very happy with them.
Ayobami · 19 January 2026
★★★★★ 5/5
GoogleI cannot eloquently enough describe how helpful and supportive the whole team in Amble have been during the protracted time of my purchasing my new home. I quickly realised that if I wanted to find out what I needed to do next to get things moving I went to the team in Amble.
Liela · 10 November 2023
Agent replied · 9 November 2024
Dear Liela, we can't thank you enough for leaving this wonderful review for our team in RMS Amble. We're glad they were able to guide you through the process smoothly. We'd like to wish you good luck in your new home!
★★★★★ 5/5
TrustpilotHouse sale and purchasr
As usual, a fantastic service from Rooks on our house sale, we were kept informed of everything and found the whole process was stress free, the staff were so helpful and pleasant
Gillian · 30 November 2024
Agent replied · 24 October 2024
Dear Gillian, thank you for taking the time to leave RMS Blyth 5*s!
★★★★★ 5/5
TrustpilotExcellent Service from Rook Matthews…
Excellent Service from Rook Matthews Newcastle/ West Denton, with regular updates throughout the purchase of our new home. Massive thanks to Barbara for all your support. Jayde Hill
Jayde · 7 April 2021
Agent replied · 24 October 2024
Hi Jayde, many thanks for taking the time to leave our West Denton branch 5 shiny stars! We thoroughly enjoyed reading your review and we're sure Barbara and the rest of the branch did too!
★★★★★ 5/5
TrustpilotFriendly and professional
I was helped by Gordon Bird recently whilst taking on a commercial lease, and he was very professional, responsive and friendly throughout. Thanks for your help Gordon!
Aidan · 7 June 2021
Agent replied · 24 October 2024
Dear Aidan, thank you for leaving Gordon such a lovely review. He's a valued member of the commercial team, we're very glad you were able to secure a lease successfully. Thank you again.
★★★★★ 5/5
TrustpilotExcellent service from the Fenham…
Excellent service from the Fenham branch. Steve who initiated the sale was friendly, positive and helpful. Throughout what ended up being a rather tricky process, the sales negotiators, Stacey and Dillon in particular were reassuring and did everything they could to facilitate the process as swiftly as they could.
B.R · 16 January 2024
Agent replied · 24 October 2024
Thank you so much for taking the time to leave this great review for our team of Estate Agents in Fenham, we really appreciate it!
★★★★★ 5/5
TrustpilotRook Matthews Sayer - West Denton
Many thanks to the Rook Matthews Team at West Denton. You assisted me in my initial purchase in 2008, arranged rental during my tenure working overseas and most recently arranged the sale of the property. Not everything has been clean sailing, but I totally appreciate the dedication and assistance that the team have provided over the past 13 years. Special gratitude to Chloe; Ellie and Barbara in my dealings with you.
Alan · 4 December 2021
Agent replied · 24 October 2024
Dear Alan, thank you for your repeat instructions, we've really appreciated working with you over the past 13 years and hope to continue to do so in the future. Many thanks for the review and 5 shiny stars!
★★★★★ 2/5
TrustpilotBe faster responding to emails ,when…
Be faster responding to emails ,when you live abroad and you have to sort things out yourself ,when they get paid to do this It’s not Olly he’s been very quick no problems with him at all
Tracey · 19 August 2024
Agent replied · 24 October 2024
Hi Tracey, we're really surprised to receive your review as we thought we had dealt with your correspondence accordingly within a timely manner. Our property inspector has informed us that he has relayed to you what was needed and is just waiting on a decision from yourself. If you could let us know what we could have done differently, we would be really appreciative marketing@rmsestateagents.co.uk
★★★★★ 5/5
TrustpilotThe team have been brilliant with the…
The team have been brilliant with the sale of my property. Helpful advice and always quick to follow up. I'm very happy with the service.
Julian · 19 January 2026
★★★★★ 5/5
TrustpilotExcellent service and comms from Sian…
Excellent service and comms from Sian and the team at Ponteland office. Thank you
Emma · 22 December 2022
Agent replied · 24 October 2024
Dear Emma, thank you so much for your 5* review for RMS Ponteland. We really appreciate you taking the time to leave this.
★★★★★ 5/5
TrustpilotProfessional and helpful.
The staff at Amble are all friendly, and get the job done. Having a contact who is responsive and keen for things to run smoothly, at a stressful time, is so important.Thank you to the girls at Queen St. Amble, all our best wishes for the coming New Year.
Mrs · 20 December 2023
Agent replied · 24 October 2024
Dear Susan, thank you so much for taking the time to leave this 5 star review for our team of estate agents in Amble, we really appreciate it!
★★★★★ 5/5
TrustpilotExcellent
Dealt with Ellie at West Denton who was excellent and answered any questions I have had. Couldn't fault the service. Would highly recommend
George · 21 September 2021
Agent replied · 24 October 2024
George, thank you very much for taking the time to write a review for our West Denton branch. Ellie & her team are high valued members of the RMS family and we're so glad they were able to provide with 5* service. Thank you again.
★★★★★ 1/5
GoogleHad to give 1 star in order to do a review! Not worthy of even 1 star.... phone calls ignored not returned, viewings requested and not set up in designated time scale given or any other time come to that., staff opinion not required but given anyway !! found staff member Tracy on duty quite rude and can't be bothered attitude, even on the phone when they answer! Feels like I'm interrupting their time. I will avoid like the plague in the buying of our house.
Karen · 11 November 2018
Agent replied · 9 November 2024
Hi Karen, I am extremely disappointed to hear this. We will look into it and find out what went wrong here so that we can make sure that this does not happen again. This is very unusual as our customer service is normally excellent. Good luck with your house purchase and if we can be of any help please don't hesitate to contact us.Thank you
★★★★★ 5/5
TrustpilotThis is the second time that we have…
This is the second time that we have used Alistair Bowmen and RMS to arrange our mortgage. We couldn’t recommend them enough and will be definitely going back in the future.
J · 31 October 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave this review! We really appreciate you highlighting Alistair our Mortgage Advisor to us and your recommendation means the world to us!
★★★★★ 5/5
TrustpilotFantastic mortgage advisory service
Fantastic mortgage advisory service. Alistair from the Forest Hall branch took us through the process at a scary time with high interest rates. He helped us pick the best option and then arranged everything for us, taking away all the expected stress from remortgaging. We will be back next time!
Matthew · 6 November 2023
Agent replied · 24 October 2024
Thank you Matthew for leaving a review for our Mortgage Advisor Alistair, we really appreciate it!
★★★★★ 5/5
TrustpilotExpectations met and exceeded.
It turned out I sold and bought with RMS and I honestly couldn’t be happier. Every single member of the team at the Ponteland branch for my purchase were amazing. Everyone was really friendly, messages were communicated quickly and there was always a positive outcome. I would absolutely recommend using RMS in Ponteland if you were looking to sell, or buy in the area.
Kirsty · 24 August 2022
Agent replied · 24 October 2024
Dear Kirsty, we're thrilled to read your 5* review for RMS Ponteland. Thank you so much for taking the time to recommend us and we hope you are very happy in your new home.
★★★★★ 4/5
TrustpilotGood communication
Good communication, quick to reply to my emails/calls. Danielle was very good and stayed in regular contact to keep me informed during the process.
MALCOLM · 22 May 2021
Agent replied · 24 October 2024
Dear Malcolm, thank you for taking the time to leave our Fenham branch, specifically Danielle a good review. We are glad you were guided through the process well.
★★★★★ 5/5
TrustpilotHighly Recommended Agency
We just recently purchased a house from this agency and everybody are amazing from the time of viewing the house up to completion. We always get a quick response from them, answering all our questions. We would like to specifically commend Barbara Storey for a fantastic job. She has guided us all throughout which is a massive help especially we are first time buyers. She is an tremendous asset to the company.
Yosha · 10 May 2021
Agent replied · 24 October 2024
Dear Yosha, thank you for leaving our West Denton team a lovely review. It was great to read such wonderful comments about Barbara, she is a very highly valued member of the Rook Matthews Sayer family. We hope you're happy in your new home, thank you again!
★★★★★ 5/5
TrustpilotExceptional service from the Ryton…
Exceptional service from the Ryton branch who handled the sale of our property with professionalism and expertise from beginning to end.From initial dealings with Victoria who handled the valuation, viewings and offers to Julie who handled most of the subsequent dealings with our buyers I have nothing but praise and would 100% suggest you let them handle the sale of your property if you are in the Ryton office area.
Nick · 10 September 2021
Agent replied · 24 October 2024
Dear Nick, your review was an absolute pleasure to read. Thank you ever so much for taking the time to write it. We are so glad that the team were able to work so well together in order to secure you a buyer and at a price you were happy with. We really hope you consider our services again in future, should you require them. Thanks again
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