Every review we hold for the Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMarie is one of the nicest people you…
Marie is one of the nicest people you will ever meet.
She is so professional in her job and works so hard for you.
Always keeps you updated on viewings etc. and their feedback.
Will never use any other agent going forward.
George · 28 November 2023
Agent replied · 11 May 2026
Hi George, thank you for taking the time to leave us a review. We're very glad to hear of your positive experience with Marie from the Northamptonshire office, and we wish you all the best for the future!
★★★★★ 5/5
TrustpilotProfessional and stress free service
Alia was so professional and supportive during the time we marketed our home. She went above and beyond conducting all the viewings and giving constructive feedback. She made this a much easier process while we were facing a difficult time personally and took a lot of the stress away. No hesitation in recommending her
Beverlie · 24 November 2024
★★★★★ 1/5
TrustpilotExtremely disappointing
My experience with this letting agency was very disappointing.
Léa · 29 June 2026
Agent replied · 18 August 2026
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience.
As a managing agent, we have a duty to present to both landlord and tenant any proposed deposit deductions supported by the check-in and check-out reports, invoices and other relevant evidence. We do not make the final decision where an agreement cannot be reached between the parties.
In this instance, agreement could not be achieved despite discussions regarding the proposed deductions, and the matter was therefore referred to the Tenancy Deposit Scheme (TDS) for independent adjudication. This is precisely the purpose of the deposit protection process, providing an impartial assessment where there is a genuine dispute. We fully respected the adjudicator's decision and ensured the deposit was distributed accordingly.
Whilst we appreciate that you disagree with aspects of the landlord's claim, it is important to recognise that differences in interpretation of inventory reports are not uncommon, which is why the independent adjudication process exists.
We are sorry that you felt our communication fell below your expectations. We always aim to deal with disputes professionally and courteously, and we take feedback regarding customer service seriously.
We wish you all the best in your future home.
★★★★★ 5/5
TrustpilotMarie is the perfect estate agent
Marie is the perfect estate agent. Is professional, calm and reassuring. We all have moments of self doubt when buying/selling our homes, Marie is the voice of reason, who helps guide us down the correct path.
Fiona · 30 November 2023
Agent replied · 11 May 2026
Hi Fiona, it's great to hear that you had a positive experience with Marie! We wish you all the best and hope to work with you again in the future.
★★★★★ 5/5
TrustpilotA process made easy by an exceptional team.
We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office.
JOHN · 1 July 2026
★★★★★ 5/5
TrustpilotSimply the best, a true professional
We could not recommend Marie enough. After negotiating a sale with the first people through our door, we were caught up in an extremely complicated chain that almost collapsed several times. Without Marie, I’m not sure we would have got over the line. We will be forever grateful!
Luke · 5 July 2024
★★★★★ 5/5
TrustpilotOulsnam Barnt Green company and staff…
Oulsnam Barnt Green company and staff were polite and always on time to deliver information during my stay with them. The rent process and its completion was peaceful.
Nana · 18 June 2026
★★★★★ 5/5
TrustpilotThank you Marie for helping us find our…
Thank you Marie for helping us find our dream home! You were professional throughout and your communication was excellent. We felt kept in the loop at all times and your knowledge and assistance eased the process massively.
Jenny · 15 October 2024
★★★★★ 5/5
TrustpilotGreat experience from Angela for her…
Great experience from Angela for her enthusiasm and knowledge, and Sarah for her negotiating and all the team.
Mary · 26 June 2026
★★★★★ 5/5
TrustpilotConscientious
Alia at By Design Leicester is very professional, connected and conscientious. She goes beyond the average agent and kept us updated regularly with honest insight. Highly recommend.
G · 23 November 2024
★★★★★ 1/5
TrustpilotByDesign
This relates to the Cobham franchise. Our rental property was taken on ByDesign a few years ago as part of a transfer from another agent. The service and communication has been astonishingly poor from beginning to end. Emails not answered for weeks or months. Rental Payments suddenly not delivered for up to four months, and then months trying to find out what has happened. And now the office is ghosting all calls, emails and texts chasing a missing deposit for our previous tenants and a missing rental payment for us.
I know very poor reviews can sometimes be seen as just one disaffected customer. But this place is truly dreadful. The rest of the franchise seems professionally run. This one is not and I know from talking to a check out agent that we are not the only former client in this position or a similar position.
Tom · 6 September 2024
★★★★★ 5/5
TrustpilotMarie Fritz really impressed us with…
Marie Fritz really impressed us with her approach, and her professionalism - she’s on a different level compared to most Estate Agents! Now our go to person for property.
Anon · 8 August 2024
★★★★★ 5/5
TrustpilotJames Cooper from ByDesign was a…
James Cooper from ByDesign was a delight to work with. His knowledge, commitment and attention to detail was a breath of fresh air. He responded quickly and with admirable patience to my questions and with professionalism throughout. I wouldn’t hesitate to use James again.
Alison · 10 September 2025
★★★★★ 5/5
TrustpilotAll good 👍 thanks for your support
Mohammad · 18 June 2026
★★★★★ 5/5
TrustpilotGood service and support for landlords
Merry · 17 June 2026
★★★★★ 4/5
Trustpilothappy with service
very happy with service ian
IAN · 4 April 2024
Agent replied · 11 May 2026
Hi Ian, it's great to hear that you had a positive experience with By Design! We hope to work with you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
