Every review we hold for the Northampton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMade an enquiry on shared ownership in Northampton, agent took my details, and I got no call back for next 3 days.
Called back and agent remembered me, again he said he will pass on details to very busy team, now 1 week has passed and no answer.
Can you imagine going through a process of buying or selling with them..
Bad service, avoid
Lucy from customer relation will email the same robotic catchphrase, can you email us at so and so....total nonsense...look at all the reviews, robot Lucy will answer with same lines
Harry · 28 April 2024
★★★★★ 3/5
GoogleNorthampton Taylors sadly three stars felt because of experience not as good as the Wolverton/ stony Stratford Taylors when I sold a property.
Michelle · 13 April 2025
Agent replied · 13 April 2026
Hello Michelle,
Thank you for sharing your feedback with us. I'm sorry to hear that your experience with Northampton Taylors didn't meet the standards you experienced at … More
★★★★★ 1/5
GoogleThis branch is beyond useless. Lip service is the only thing they provide, zero action for what you pay. As a landlord they provide incompetent service and the tenants suffer as a result. Laura Withington running the branch is a ghost who I'm surprised is allowed to be in management.
They merged with Countrywide and as so disorganised they don't understand what their own job roles are.
If you want to spend money for no service in return, these guys are the perfect fit for you.
S · 30 July 2020
Agent replied
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna (Customer Relations).
★★★★★ 1/5
Google-1000 Stars
They will do anything to sell you a property even withholding very important information from you.
The branch manager told me to shot up and didnt allow me to talk on a phone conversation. This is after i started talking politely and wanting to fully explain a very wrong situation.
He said there wasnt need for me to talk and shouted STOP TALKING.
At the end i let him talk and he did not answe accordingly to what i was saying because he refused to listen to me.
I would never trust any one in that branch, no one at all expexially the branch manager, hopefully he wouldn't be for long.
VINOMU · 26 March 2020
Agent replied · 25 March 2024
Good morning,
I am sorry you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 1/5
Google-1000 Stars
They will do anything to sell you a property even withholding very important information from you.
The branch manager told me to shot up and didnt allow me to talk on a phone conversation. This is after i started talking politely and wanting to fully explain a very wrong situation.
He said there wasnt need for me to talk and shouted STOP TALKING.
At the end i let him talk and he did not answe accordingly to what i was saying because he refused to listen to me.
I would never trust any one in that branch, no one at all expexially the branch manager, hopefully he wouldn't be for long.
VI[NO]MU · 10 December 2019
Agent replied · 8 December 2024
Good morning,
I am sorry you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleShaun, Henry, Ethan, and the rest of the team working here are absolutely amazing!
After 9 stressful months, with major delays and issues out of our control, they all remained positive, professional, helpful and reassured me through each step of the process. I can’t thank the team enough!
Will recommend to anyone I know looking to sell/buy!!
Lauren · 30 June 2023
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have found Taylors to be helpful, patience, flexible about attending appointments and managing the whole process of finding a tenant, and reassuring me about how little I have to do as a landlady! They have worked well with the Sales team to give me time to make a clear decision about whether to sell or let my house, and have offered clear advice about this, which tells me I have made the right decision. They have local contacts and taken on most of the hard work in preparing my house for letting, which is such a valuable service.
Susie · 12 August 2019
Agent replied
Thank you for your 5* review! I will of course make sure your kind comments are passed onward to our local team. Best wishes, Scott
★★★★★ 1/5
Google-1000 Stars
They will do anything to sell you a property even withholding very important information from you.
The branch manager told me to shot up and didnt allow me to talk on a phone conversation. This is after i started talking politely and wanting to fully explain a very wrong situation.
He said there wasnt need for me to talk and shouted STOP TALKING.
At the end i let him talk and he did not answe accordingly to what i was saying because he refused to listen to me.
I would never trust any one in that branch, no one at all expexially the branch manager, hopefully he wouldn't be for long.
How · 31 July 2019
Agent replied
Good morning,
I am sorry you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 4/5
GoogleThe entire team is very professional and know what they are talking about. Very good attitude towards tenants and are reliable. They're really helpful and nice, especially Lilly
Richard · 19 October 2020
Agent replied
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylors have managed my property for well over 10 years and in that time I have found Helen Brook's communication and ability resolving issues that arrive both quickly and efficiency for both myself and our tenant.
Terence · 19 August 2024
Agent replied · 26 August 2024
Thank you Terence for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a very positive experience with Taylor Lettings Northampton, my handler Ingnas was very helpful , overall I would happily recommend their services
Rayno · 21 June 2020
Agent replied
Many thanks Ray for the wonderful 5* review. I will ensure your kind words are passed on to our dedicated team. Thank you for the recommendation. Kind regards, Lucy
★★★★★ 5/5
GoogleTaylors were very helpful when sorting out a small issue that had arisen on a rental property. Top marks and thank you to Amy and Ignus.
Martyn · 10 December 2018
Agent replied
Thank you Martyn for yet another 5* review for our dedicated team.
Best wishes
Emma.
★★★★★ 5/5
GoogleI had a very positive experience with Taylor Lettings Northampton, my handler Ingnas was very helpful , overall I would happily recommend their services
Ray · 12 August 2019
Agent replied
Many thanks Ray for the wonderful 5* review. I will ensure your kind words are passed on to our dedicated team. Thank you for the recommendation. Kind regards, Lucy
★★★★★ 1/5
GooglePlease Avoid this agency , very poor in communication throughout the process. Had to travel twice all the way from London for a property and after offer is accepted nothing was communicated properly that the vendor has changed her mind for almost 15 days.
Complete waste of time
Sunnypafiian · 31 May 2023
Agent replied · 30 July 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GooglePoor service from the Branch Partner. After a viewing,
I put an offer on a property with Shaun and he didn't even bother to get back to me to let me know the owners accepted another offer. Disappointing experience. Not sure I will use this company again. The only positive was Ryan. Lovely person.
Dagmara · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA friend recommended Taylors to me and suggested I should use them to let my house. Spoke with Olivia who was very professional in marketing the property and had a potential client within 1 day of it appearing on the net well done Taylors!!!
Betty · 1 April 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleI would not recomend this agency to anybody. They will take your deposit, saying this is to cover the cost, pay the bills etc... But they will keep these monies in their pockets. It will be used as an aditional profit. Rude and arrogant.
Vasia · 31 January 2023
Agent replied · 30 July 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had Abi deal with my enquiry to rent a property and couldn't fault her. Communication was great throughout and kept me updated with even the slightest of changes.
Will happily enquire for properties through Taylors in future, should I need to!
Kieran · 1 April 2023
Agent replied · 30 July 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally helpful and friendly staff especially Ignas who made our move very quick and easy.
Kyle · 10 December 2018
Agent replied
Thank you Kyle for recognising Ignas and our team with your 5* review!
Best wishes, Scott
★★★★★ 1/5
GoogleThrough Taylor, my family got a very nice residence which we still miss now. Very spacious and situated in the town accessible to shops, schools, the NHS, and transport. Lovely landlord. All the services were quick and on point. Great service. We recommended it to our friends. I suggest this to others as well. Well done Taylor and thank you for your service.
Shafeeda · 26 December 2023
★★★★★ 1/5
GoogleThey did not take the time to respond to my rental enquiries. I am disappointed as I believed Taylors to be a reputable name.
Update: I heard from the Northampton branch, but they then ignored my response. The flat I was interested in has now been let. I regret to say that the service I have received has been dreadful.
Rob · 16 September 2019
Agent replied
Good afternoon Rob,
I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleGreat Company Taylors Northampton. Very helpful staff specially Thanks to David..
Pintu · 15 March 2019
Agent replied
Thank you Pintu for your kind comments and 5* review. All the best, Mike.
★★★★★ 1/5
GoogleTried to trick me into setting up a standing order a month early when i moved in, next 2 years were okay, then now with no prior notice, i come home to workmen in my flat, which they've left in a mess and gone through my personal possessions such as wallet, notebooks etc. Disgusted. Tenant's rights? Not with this lot
Shaun · 10 December 2016
Agent replied
Hi Shaun, thank you for your review. Regarding the standard mandate form, tenants need to instruct their bank on the start of their contract date, so we can't possibly charge you a month prior. I can assure you that we have taken this matter very seriously and made note that you would prefer to be present on any future works or repairs. However, concerning your allegations, we could not find any evidence of your claims given the contractor’s impeccable reputation. The technician is question has been in countless properties over the numerous years he has been working with us and we have never had such similar allegations made. We have not dismissed the situation however no evidence of wrong doing has been presented hence it would be hard on us to make any other judgement. We can only assume there was no intention as the contractor would never displaced anyone’s items unless it was absolutely needed or by accident. Thank you for making us aware of the situation and if you would like to discuss this further please contact the branch on 01604 930017.
★★★★★ 5/5
GoogleReally help ful staff especially Luke, Ignas and David........
Praveen · 14 April 2019
Agent replied
Thank you Praveen, best wishes, Mark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
