Taylors Countrywide Northampton reviews

★★★★★ 1/5

Google

I am extremely disappointed with the lack of knowledge and shameful professionalism displayed by the branch manager at Taylor's estate agent. My experience with this individual has been nothing short of a nightmare. From the very beginning, it was evident that the branch manager had a limited understanding of contracts, professionalism and the law in general. Their lack of knowledge was apparent in their inability to answer basic questions about the properties they were supposed to be representing. It was clear that they had not done their homework and were simply trying to wing it. Furthermore, the branch manager's lack of professionalism was truly shameful. They consistently displayed a dismissive and condescending attitude towards me as a client. Instead of treating me with respect and providing the necessary assistance, they seemed more interested in rushing through the process and making their point clear. Their lack of attention to detail and disregard for my concerns was truly disheartening. Communication was another major issue with this branch manager. They were often unresponsive to my calls and emails, leaving me feeling ignored and frustrated. It seemed as though they had no interest in maintaining a professional relationship or providing the necessary support throughout the renting process. Overall, my experience with the branch manager at Taylor's estate agent was extremely disappointing. Their lack of knowledge and shameful professionalism left me feeling undervalued as a client. I would strongly advise anyone considering using this agency to think twice and explore other options. No response needed either, I was compensated as I had to take this to the property ombudsman who were much more helpful than a certain 2 individuals. Such a shame…

Anthony · 16 July 2023

★★★★★ 5/5

Google

We have lived in the property for 9 years now and Helen brock is always so helpful with anything we need! Even down to a birds nest in the chimney.. lots of giggles about the birds but no problem big or small is a bother! We love living where we are and it’s always a pleasure dealing with property management.. thankyou!

DayWalkerEm · 19 August 2024

★★★★★ 1/5

Google

I rented a flat from Taylor, it's been over a month I moved out Taylors will not refund me my deposit, I have been calling and they keep telling me I will get it in 10days its over a month now, some many times they will not answer. Please people should stop using Taylors that deposit policy is a scam.

Jay · 27 July 2024

★★★★★ 5/5

Google

Mr Greg Lowe steered us through the process with expertise. His experience and manner helped us make an informed decision. Highly recommended

Stuart · 13 November 2025

★★★★★ 5/5

Google

Great service,very efficient they kept me informed as to what was going on and always easy to get hold of if needed,I would certainly use them again and I’m so pleased that we chose them to find us new tenants and this was done very swiftly thank you Taylor’s

Jo · 1 August 2020

★★★★★ 5/5

Google

brooklyn helped sort me a lovely deal on a home for me and the husband to be. great service.

Silver · 13 November 2025

★★★★★ 1/5

Google

Wouldn’t recommend no one for lettings with this company from £1300 you told me you will take £400 fee you took £550!? Just to let my property out day light robbery! Even the manager is a lost coconut doesn’t even know her role communication is poor the tenant wanted my washing machine & fridge she made me take it out & put it in the garage now i go inside the house the tenant says he wants it all with the additional cost hes happy to pay wasn’t said to the tenant from the estate agency absolutely disgusting poor service Before you become an estate agent educate yourself first then be an employee.

M · 1 January 2023

★★★★★ 5/5

Google

Polite and professional team! Olivia went above and beyond to find good tenants. Great communications and guidance, 8-day turnaround from photos taken to new tenants moving in. Very impressed.

Sarah · 1 April 2023

★★★★★ 1/5

Google

Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start. Horrible service towards tenants. Avoid avoid avoid!!!!!

Tarek7861 · 13 July 2025

★★★★★ 5/5

Google

Helen Brock, Property Manager has once again excelled herself, just had a bathroom renovation, which was managed by Helen. Her prompt communications, honest advise and overall commitment to the task in hand has been outstanding. Thank you

Alison · 13 April 2025

★★★★★ 5/5

Google

Great lettings team, Olivia and her team found me a property and moved me in the same week! Can’t complain, thank you for all your help

Curtis · 1 April 2023

★★★★★ 5/5

Google

Very good service very helpful especially Alycia Darby very nice and friendly always has a smile hope Alycia does well can’t see why she won’t thank you very much Alycia.

Dave · 30 July 2022

★★★★★ 1/5

Google

Had an appointment to view a property and when we arrived there were two other women who had arrived for an appointment half an hour earlier but no one had turned up. Tried calling the office but no answer and still haven't heard from them nearly six hours later. Doesn't bode well for anyone that does let from them

Katie · 26 December 2023

★★★★★ 5/5

Google

Great Lettings team. Olivia and team are very helpful and informative. I will be using again!

Melissa · 23 July 2023

★★★★★ 5/5

Google

We have used Taylor / Countrywide to let our property for a number of years now and we are pleased to say they have always delivered on our requirements. Particular attention must be made reference Helen Brock who goes above and beyond in our experience.

Clive · 19 August 2024

★★★★★ 1/5

Google

If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.

Jane · 27 June 2024

★★★★★ 5/5

Google

The lettings team (Claire & Joab) were very professional and great to deal with. My property was let in quick time & was a seamless process. Would recommend.

Arran · 13 April 2025

★★★★★ 1/5

Google

Viewed property Fri 12 the told agent(maddalene)we were interested we arare in best position possible (,cash buyers)!!she said she would ring us Monday to catch up we actually sent email on Saturday for 2nd viewing which she didn't even bother to look at!!,then Monday today we saw sstc, on RM when I rang she stuttered &made some story up about the people after us viewing made an offer there &then!!! Mmm really🤔 I think not,as she couldn't deal with me because she knew I'd caught her out she passed me to her sidekick micha who was insistent the vendor's accepted the offer on the spot & how they work so hard for the vendor Mmm very doubtful as if she was working that hard she would have surely advised of 2parties interested which obviously wasn't done,these agents are very bad for the induindustry &it's the likes of these that give all agents a bad reputation you should be ashamed of yourselves!!!perfect positionNegativeProfessionalism

Diane · 27 August 2021

★★★★★ 1/5

Google

I tried to call these guys so many times, but I had to drive to the branch and stand outside on the phone in order for them to even pick up. We loved one of their properties and had our hearts set on it, and we told the estate agent that we wanted to apply and place a deposit asap. When we didn’t hear back very quickly, we were told that the landlord wasn’t replying to any of their messages, only to find out a day later that the property had been ‘Let agreed’! They should have called us as soon as they knew that the landlord was replying and not kept us in the dark. We very almost declined another property in favour of this one, gladly we didn’t! Awful.NegativeResponsiveness, Professionalism

Dan · 27 August 2021

★★★★★ 5/5

Google

I started working with Taylors as a landlord back in February 2020, what a roller coaster year! The help, support and advice I received has been life saving! All of the staff despite having their own problems to deal with with branch closures looming over their heads performed tremendously. Along with the banks mortgage holiday the team at Taylors helped with keys for tradesmen visiting the house to carry out works, took new photo's of the upgraded premises, posted a virtual tour and worked the marketing to locate a new Tenant even during the chaos of lock down. Huge Kudos to Taylor's and the dedicated staff - Highly recommend.PositiveResponsiveness, Professionalism

Kevin · 27 August 2021

★★★★★ 2/5

Google

When initially going through Taylors to move into our rented property, they were great and did all they could to help us. During our tenancy, they were impossible to get hold of, and when we did get through to them they were always very slow to respond or get anything done for us. When it came to moving out of the property, they really were not helpful. Firstly, we had painted the property and needed confirmation from the land lord we could keep it this way. 3 weeks after sending photos of the property to them, they had 'not heard' from the owner. It is my belief they didn't even send the pictures to the landlord. Secondly, after moving out of the property, we were told we would receive our deposit back within 5-7 working days, this was not the case. After 10 working days, we were yet to receive the money. We phoned them numerous times to chase the deposit and we were always either ignored or told if was 'on its way.' When moving out of the property, our new land lord requested references from Taylor's. We had a matter of 2 weeks before we moved out, and we had to chase Taylor for a good week before they actually sent the reference over.NegativeResponsiveness, Professionalism

Arron · 27 August 2021

★★★★★ 5/5

Google

Recently moved into a rental property for let by Taylors. Have been incredibly patient, flexible and understanding with the limited free time that we are getting at the moment with regards to sorting out the move. Lucy especially has been fantastic and kept regular contact with us from about a month before we moved in all the way until now. They also have not hesitated to solve any problems we've had whatsoever. They've made a very stressful part of life, even more so during a pandemic, feel incredibly simple and stress free. We couldn't recommend them more!PositiveResponsiveness, Professionalism, Value

Chris · 27 August 2021

★★★★★ 1/5

Google

If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.

Jane · 11 June 2024

★★★★★ 5/5

Google

Absolutely fantastic service on the sale of our property. Viewings were always confirmed well in advance. They were proactive through the entire sale process, making sure all parties were kept informed and at ease. Would definitely recommend.

Eddie · 24 April 2020