Trusted Agent profile · Northampton, Northamptonshire
Verified
★★★★★
153 reviews across 1 platform
38b Main Road, Duston, Northampton, Northamptonshire, NN5 6JF
Part of Taylors Countrywide, see every office.
Taylors Countrywide's office in Northampton, Northamptonshire, at 38b Main Road, is rated 3.6 out of 5 across 153 reviews on 1 platform, including 153 Google reviews rated 3.6.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
GooglePolite and professional and very professional Great communications and guidance I prefer this commpany very much
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleNever use this company! I was desperate to find a place to live so i rushed and took the first place seen. Since day one I had reported issues and problems which never was sorted. Be aware they have spare keys and without notice turn up to …
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
1/5
GoogleWould give 0 stars They rarely answer the phone or call back when they say They work in conjunction with another and say to call them or your landlord. The other agency say to call Taylor's or the landlord and the cycle of incompetence can then repeat.
Hi Marcus, Thank you for taking the time to leave us your comments and I am sorry if this has been your experience. Customer service is very important to us and as such I would like to invite you to contact us directly about your concerns to review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleLetting agents very polite, answered all my questions and talked me through everything I needed to know. Very fast paced so no waiting around, very proffessional. Highly recommend
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleI had call just information, look to moved from London to Northampton ,, twice they had hang up ,, First person didn’t understood English, second was name Lilly ( coincidence my name to ) .sorry I need just information to rent a house,, it is that difficult
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk. Kind regards, Donna.
1/5
GoogleWould give 0 stars They rarely answer the phone or call back when they say They work in conjunction with another and say to call them or your landlord. The other agency say to call Taylor's or the landlord and the cycle of incompetence can then repeat.
Hi Marcus, Thank you for taking the time to leave us your comments and I am sorry if this has been your experience. Customer service is very important to us and as such I would like to invite you to contact us directly about your concerns to review@countrywide.co.uk. Kind regards, Scott
1/5
GoogleAbygale hepurn an absolute uneducated unprofessional person I dont recommend at all
Hello Be Positive, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleAvoid this agency as they are trying to take money from you for unbelievable reasons , you are so funny guys at some point someone will put you in your place ;) little walkers.NegativeResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleJamie came out to value a family members home this afternoon, and he was by far the best estate agent we have had out. He was professional and knowledgeable, yet so friendly and personable. Wouldn't hesitate to recommend!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleOne of the smoothest experiences when we rented a new property! Top communication and service. Couldn’t have asked for better, thank you.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTaylors continue to provide the best customer experience. They operate with complete discretion and maintain the very best for both Landlord and Tenant. They just make it easyPositiveProfessionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAppreciate 'Claudin Luchetti' for handing over the letting property on time and more supportive.
5/5
GoogleGreat service from the guys at Taylors Duston, made the whole process a lot more smoother and provided all the required information in a timely manner..Thank you
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleThey are really efficient. Joab, Abi, Kishan and other staff there are excellent, helpful and friendly.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleIgnas works alongside a very professional team ! Checking procedures takes quite a while but overall happy with our house ! Nice job guys ! All the best whishes from Michael & Maria Adela Cocheci
Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott
5/5
GoogleEasy to book viewings, helpful staff and a nice easy set up to transfer your bills too! Thanks to the lovely Ignas for showing me around basically the same flat twice!
Thank you Li for your kind comments and 5* review. Very much appreciated. Kindest regards, Mark
5/5
GoogleEasy to book viewings, helpful staff and a nice easy set up to transfer your bills too! Thanks to the lovely Ignas for showing me around basically the same flat twice!
Thank you Li for your kind comments and 5* review. Very much appreciated. Kindest regards, Mark
1/5
GoogleDrove all the way from South London for a viewing - waited 45 mins and nobody turned up, called their office several times and no answer. Thankfully I had another viewing with another agent the same day so the drive wasn’t a complete waste of time, but the very minimum I expect from a letting agent is to actually show up.
1/5
GoogleThey don't tell you anything about the apartment you are viewing,they don't answer any questions,they are completely clueless
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleContacted multiple times to arrange a viewing, couldn't be bothered to answer calls or emails. Gave up and took my business elsewhere.
Hi Sam, I am sorry to see that your experience with Taylors has not been up to the high standards that we expect. We strive to provide the highest level of communication at all times and I am deeply sorry if this has not been the case on this occasion. Thank you for leaving this feedback and bringing this to our attention. Kind regards, Regan.
3/5
GoogleJust another letting agency. Nothing special. For the high fees you pay I'd expect something more though.
Thank you for your comments and I am sorry to note you feel this way. I am sure our local team would be more than happy to listen to any further comments on how they could improve your experience. Kind regards, Scott @ Customer Relations.
1/5
GoogleNever answer there phone or get back to you after leaving voicemail...
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk
5/5
GoogleI found Taylors extremely helpful throughout. In spite of various problems gaining access to view the property and then getting it through to completion, I felt they were on the case the whole time and very pro-active about responding to my enquiries. Would recommend.
5/5
GoogleThe team found a tenant quickly and the transaction proceeded smoothly and efficiently. The paperwork is straight-forward and we are looking forward to a long and happy business relationship.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors Countrywide's Northampton office has 153 reviews across 1 platform: 153 on Google.
Taylors Countrywide Northampton is rated 3.6 out of 5 across all 153 reviews, and 3.6 out of 5 on Google from 153 reviews.
Taylors Countrywide Northampton, 38b Main Road, Duston, Northampton, Northamptonshire, NN5 6JF.
