Taylors Countrywide Northampton reviews

★★★★★ 5/5

Google

Had such a great experience with Tatenda at Taylor’s! He was super friendly, easy to talk to, and made the whole viewing feel relaxed and enjoyable. Gave me loads of helpful advice about buying and really took the time to explain things properly. You can tell Taylor’s genuinely care about helping people find the right place, couldn’t recommend them (and Tatenda!) enough!

Alysia · 13 November 2025

★★★★★ 5/5

Google

Wonderful young man called Brooklyn was very helpful with assisting me with my shopping .

Joe · 13 November 2025

★★★★★ 5/5

Google

Tatenda is the man. Looked after me for a good 7 months while I was looking for a house to buy.

Mahbub · 13 August 2025

★★★★★ 1/5

Google

We dealt with Luke Freestone who organised a house viewing for us. Upon arrival the agent had left the property due to the owner bolting the front door so no one could view the property. After calling the letting agency to complain I was advised that they hadn’t even booked us in even though Luke had confirmed our appointment via email. We were told our complaint would be escalated. The following week Luke send my partner an email with customer data in it. It was a mistake but we had the customers name and email address which is a breach of GDPR. We stressed the lack of professionalism and asked how our complaint was progressing. We heard nothing for weeks. I feel this lack of courtesy deserves a realistic review. You wasted our fuel and time and you don’t seem to care.

Chris · 30 July 2021

★★★★★ 5/5

Google

Aside from needing to go in person to the office, my best experience renting. Joab and his team handled the process professionally and I had a smooth experience from viewing with John to finally moving in. They patiently answered my many questions professionally. Great guys.

Rukayat · 27 July 2024

★★★★★ 5/5

Google

very satisfied with the service I was provided by Taylor’s Northampton, I enquired about a property local to me and within a matter of days I was welcomed by a very lovely estate agent called Gina in regards to a viewing, she is a credit to the company as it has not even been a full week and I am already due to pick up my keys on the 24th of July with the work she has done on my behalf. I wish her and Taylor’s estate agents the best of luck and would highly recommend Gina to anyone!PositiveProfessionalism

Tom · 27 August 2020

★★★★★ 5/5

Google

Hello, I was struggling to find somewhere to live in Northampton and I almost gave up. I went into Ashby Lowry and I was signposted to their sister estate agents Taylors. I was welcomed in a professional manner by a lady named Amy who sat me down and actually took the time out to understand my circumstances. I was amazed that Amy was the first person in all the estate agents in Northampton to actually listen to me. Wether she could help or not wasn’t in my mind, but what was in my mind was that someone was actually listening. That very day we arranged 2 viewings for the next day. My support worker and I arrived at the first viewing where we were welcomed by a lovely lady named Lily Remington. She was highly professional in all aspects and was very punctual. I knew from this viewing that the property was for me however we went on to view the second property. I was not rushed or pressurised into making a decision and I was given the time to think about my decision before later calling Taylors to confirm which property I wanted to go for. Lily was absolutely amazing alongside her colleagues throughout the whole process. Nothing was too much to ask for and we were made to feel very comfortable. We went through some hurdles to get the property due to some personal aspects of my referencing. However after a few days everything was confirmed. I was jumping and screaming with joy. I had finally found my perfect home which was a long time coming! The landlords themselves alongside Taylors were very efficient in replying to emails and phone calls. From the beginning to the end Taylors were absolutely fantastic! They tailored to my needs and listened! Therefore I would like to thanks Taylors for being so understanding and listening! You are a credit to yourselves and thrive in professionalism! To anyone looking for a property, look no further! Taylors is the place to go! A month on, I am now very settled into my new home and have never been happier! All thanks to Taylors! Just because I have now settled I still know that Taylors are at the end of the line and I can always count on them! Thank you so much Lily Remington, Amy and all the agents at Taylors Northampton Branch for making my dream home come true! Best wishes, Mande Dhothar and Ibrahim Kadiya.

Mande · 31 July 2019

★★★★★ 1/5

Google

Keep sending me letters in the post when i have never once emailed or contacted them regarding selling my flat? borderline harassment at this point

Yasmin · 23 May 2026

★★★★★ 5/5

Google

Was not to sure about trying out Taylors but i had such a great experience working with Tatenda. He made what would have been a stressful process feel very easy and enjoyable. He was very knowledgeable and his communications were always clear and quick. I am so grateful for their guidance would definitely recommend

K · 13 September 2025

★★★★★ 5/5

Google

Such a lovely professional team, was helped by a young lady called Rosie who was warm and always responsive, a pleasure to talk to on the phone and super bubbly when showing me the property. Made what has historically been a very stressful experience very simple!

Ione · 13 November 2025

★★★★★ 5/5

Google

Excellent service for my letting was made super easy great team particulary Georgia who I dealt with was phenomenal can’t recommend more highly

Luca · 23 May 2026

★★★★★ 1/5

Google

Please do not go with this group of cowboys. We rented our property with them for one year and the experience was horrendous. Their electrician quoted £1500 for work, we then got the work completed be a different qualified electrician for £150. The staff were very rude and pushy towards using their own tradesmen, that’s if you could speak with a member of staff on the phone without them cutting you off. They have taken 2 months rent payments from our tenant who is a pensioner with limited funds, even though their contract has ended, we have been fighting to get this money returned for the past 3 weeks, with no joy as yet, even though they admit it is entirely their fault, they each blame different departments. Absolutely would never recommend this company.

Becky · 25 September 2024

★★★★★ 5/5

Google

I don't typically write reviews but I must give one to Tatenda who's been incredibly helpful through the stressful process of buying a home. They've got great service skills and have been really accommodating with my wishes so massive thank you to them.

Kelsey · 13 November 2025

★★★★★ 5/5

Google

Taylors have let and fully managed our properties since 2012 out of their Northampton offices. The tenants are very good in the main and renewals have always been turned around quickly. Helen Brock is our property manager and the service is professional with regular updates. We will continue to use Taylors for letting and property management, and from our experiences would recommend them to other potential landlords.

Paul · 6 August 2021

★★★★★ 5/5

Google

Helen Brock has been helping me with a change to my rented property. Super responsive to emails and has taken completely ownership of my questions and queries. Amazing service.

Jamie · 19 August 2024

★★★★★ 5/5

Google

Many thanks to Helen @Countrywide who dealt with our tenant and therefore our property in resolving the urgent maintenance issue we had.

Keith · 19 August 2024

★★★★★ 1/5

Google

I cannot even get a call back from my mortgage broker. Very disappointed. No service.

Barbara · 6 April 2026

★★★★★ 5/5

Google

Claudin Luchetti and Claire are an absolute credit to the team here. They have gone out of their way to help us during a difficult time. Not only are they great at what they do, but they are genuinely kind and compassionate women. Thank you so much!

Joanne · 26 May 2025

★★★★★ 1/5

Google

AVOID AT ALL COSTS! I've had the WORST experience with this company. I put down a holding deposit over a week ago after viewing a property, myself and my partner have called, emailed, left messages countless times and the service has been APALLING! We never get a call back and no one has explained the process or what is going on. We've been trying to book a viewing so that my partner can also see the property whilst the checks are underway, you'd think it wouldn't be so hard considering I've paid a holding deposit! But a week later no one has booked him in yet! We've sent our documents to the branch manager and completed the vetting but have had no acknowledgement or communication, very unprofessional. They've taken our money and have treated us poorly as customers! 1 star is too generous for these crooks! Save yourself the disappointment and go elsewhere!

QUIZ · 26 November 2023

★★★★★ 5/5

Google

Me and my boyfriend are moving into together for the first time and were really nervous about the whole process but so far Igans Pilybas has been nothing but helpful and friendly - we are really looking forward to moving in now and I would highly recommend using him if you're looking to move - thank you Ignas and Taylors! :)

Katie · 10 December 2018

★★★★★ 1/5

Google

Embarrassment of a company! After cancelling our viewing on Saturday we were then told they would contact us to re-arrange which never happened. Called the office to get a viewing of the property which was confirmed by a member of staff. On the day of the viewing after waiting outside the property for 15 minutes with no agent in site we called the office to be informed it was in fact our fault for not waiting for them to call back to confirm the viewing time which was never mentioned as we were given a viewing slot on the phone earlier in the week. DO NOT DEAL with Taylors unless you enjoy wasting time.

Josh · 13 August 2023

★★★★★ 5/5

Google

Helen Brock has managed my property for over 10 years and I have always been very pleased with the service she has provided. Her knowledge of the sector and expert advice has been really helpful, particularly because I was new to being a landlord. Thank you.

Ian · 4 April 2025

★★★★★ 1/5

Google

I am extremely disappointed with the lack of knowledge and shameful professionalism displayed by the branch manager at Taylor's estate agent. My experience with this individual has been nothing short of a nightmare. From the very beginning, it was evident that the branch manager had a limited understanding of contracts, professionalism and the law in general. Their lack of knowledge was apparent in their inability to answer basic questions about the properties they were supposed to be representing. It was clear that they had not done their homework and were simply trying to wing it. Furthermore, the branch manager's lack of professionalism was truly shameful. They consistently displayed a dismissive and condescending attitude towards me as a client. Instead of treating me with respect and providing the necessary assistance, they seemed more interested in rushing through the process and making their point clear. Their lack of attention to detail and disregard for my concerns was truly disheartening. Communication was another major issue with this branch manager. They were often unresponsive to my calls and emails, leaving me feeling ignored and frustrated. It seemed as though they had no interest in maintaining a professional relationship or providing the necessary support throughout the renting process. Overall, my experience with the branch manager at Taylor's estate agent was extremely disappointing. Their lack of knowledge and shameful professionalism left me feeling undervalued as a client. I would strongly advise anyone considering using this agency to think twice and explore other options. No response needed either, I was compensated as I had to take this to the property ombudsman who were much more helpful than a certain 2 individuals. Such a shame…

Anthony · 31 July 2023

★★★★★ 5/5

Google

Great service from Olivia and her team. They let my property quickly and efficiently keeping me well up to date with every step of the process, they found me lovely tenants too! Can’t recommend enough, thank you :)

Max · 31 January 2023