Trusted Agent profile · Northampton, Northamptonshire
Verified
★★★★★
454 reviews across 3 platforms
168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Northampton, Northamptonshire, at 168 Wellingborough Road, is rated 4.7 out of 5 across 454 reviews on three platforms, including 441 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Been with Lenwell some 7 years as an overseas landlord. We have been disappointed with how some of the managing of routine matters have been dealt with over the ...Read all 2 from landlords
Rented a property off these guys over a year ago...every repair job has been prompt and appointments have been well kept. James Stewart's customer service is ...Read all 2 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
GoogleFaith was very supportive and helpful during the application process. Thank you!!
Dear Ioana Hodan We greatly appreciate your 5-star review and the time you took to share your experience with Faith. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleRecently used leaders to rent a property and the team were so helpful with getting the process started and finished promptly and made everything smooth for us! Lillian was so helpful & couldn’t fault them. Thanks a lot.
Dear Ryana Belfon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have worked within estate agency for over 5 years and I must admit the level of service from Lillian and her team was outstanding. Arranged the viewing quickly and great advice in securing the property. From their it was smooth sailing with the references and contracts. The northampton team are so professional and warm, really felt like they wanted to help and I can't thank them enough for helping our family secure this gorgeous property.
Dear James, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWith letting agents leaders at Northampton my letting experience from start to collection of keys was excellent top-notch Particularly an agent named Lilian cull Simmonds was an epitome of excellence As she was super supportive, and she has super attention to details She was in fact excellent Regards
Good Afternoon Ty, Thank you so much for your fantastic review! We're so glad Lillian was able to help you with your lettings experience. Kind regards, Abby - Customer Care Team
5/5
GoogleWe had such a smooth and stress-free experience from start to finish. The whole process was made so easy, and we always felt supported every step of the way. …
Dear Billie Miller, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Faith and Grace. Your feedback motivates our team to continue delivering exceptional service. We look forward to … More
5/5
GoogleLilian is friendly, professional and was always reasy the answers my multiple question with patient. even if l come back with the stay question she wont bother. I'do love to see more people like Lilian in the company.
Dear Jacqueline Fiadow Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently have been communicating with Bethany Senior Property Manager and she has been top notch. Ever since she took over the position she has been very cooperative and helpful. Sorted my parking issue and working on my electric digital meter thing as well. She is a real asset to the team!!
Dear Imtiaz Hannan We greatly appreciate your 5-star review and the time you took to share your experience with Bethany. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleI reviewed Lenwell with 1 star as when dealing with them I found that after we moved in there was little customer care. I was extremely angry that after I left my honest review Lenwell actually rang and emailed me to ask to take it down. Please see below email received this morning: ‘Emily, we are working currently trying to build our google portfolio, so if you please could amend your review, or either remove it as I can’t see the point’. The reason for my review was: I had made a few complaints about various issues, such as the shower, blinds etc which were never rectified. I also came to Lenwell with queries on the meters as there were two, therefore utility bills were more costly and I had to swap providers. When I asked for information on why there was a second metre, I was dismissed with the reply ‘we have never had an issue before’. I found that the moving out process was very stressful and a lot of money was deducted from our deposit despite us making many improvements to the house and garden which was otherwise an unruly mess. Initially when a Simon was working for Lenwell my experience was positive but unfortunately he left.
Good afternoon Emily I think what Tatjana was trying to convey was that the review scored her office badly and she felt that was not a reflection on her and the office. She contacted you to see if she could help as your original review had no text. She feels very passionate about customer service. With regards to deductions from your deposit they are requested by the landlord which Tatjana also tried to explain . If you felt they were unjust the deposit was registered in a tenant deposit scheme and you could have raised a dispute. If you did raise a dispute and the deductions were validated then this is not something that Lenwell are responsible for. Any deducted money would be used to rectify damages. I hope this helps a little to explain things.
5/5
GoogleTatjana and her team have been excellent in all the assistance given to us when looking for a property to rent due to a cash buyer of our property. They found us a beautiful property to rent when required, with a step by step process in organising the tenancy agreement. I would recommend this company to anyone - great value, quality, professional and with you every step of the way.PositiveResponsiveness, Quality, Professionalism, Value
We always help where we can and it’s great that Tatjana and the team were able to find you a new home
4/5
GoogleWe had a great experience with the agents who handled our second property. The process of finding a tenant was straightforward and well managed. Faith, in particular, was excellent, she handled most of the process and was professional, …
Dear Cerys Browne, Thank you for your 4-star review! We're delighted to hear that you had a … More
5/5
GoogleWe had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. …
Dear Chory Chory, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Gracie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More
4/5
View AgentsAgent Simon is awesome, responsive, personnal and makes difference to Lenwell
Been with Lenwell some 7 years as an overseas landlord. We have been disappointed with how some of the managing of routine matters have been dealt with over the years and by particular individuals who either do not seem to care too much about their role/job or do not understand property management functions as you work on behalf of the landlord. Then came Adam a few years ago who was a go getter and resolved all issues immediately and gave good sound advise, very helpful. Now we have Simon who is a very responsive and practical "just do it" kind of person. Had to opportunity to meet in person and he is an asset to Lenwell, please make sure you hold on to this staff. Lenwell should adopt multi tasking personal advisors instead of having these multiple positions of which some staff appear not to be familiar with their, landlords, their positions and duties what it takes to work with a landlord, in the simplest ways.. That said I am okay with the service received, As a property manager and business owner myself who worked at a top level in the social housing industry, I very much identify gaps and easily see where there is room for improvement with customer interface, very, small details that will make a difference. Thanks to you all, in a big way to you Simon.
Thank you for the kind words, I've taken on board your comments concerning how we centralise some of the admin functions of the management process. We aim to be a truly local agent and our clients can always deal with their local branch as a single point of contact. I'm delighted that you are pleased with the service Simon has provided, we also think he's great! Best wishes, Rob Wellstead
4/5
GoogleLillian was outstandingly helpful throughout the entire process of starting a new tenancy. She patiently answered all my questions about how the system works. I'll upgrade this review in future, in the hope that they will continue to do a good job.
Hi Iheanyichukwu Offiah, thank you for taking the time to leave a review for us at Leaders Estate Agents Northampton. We're happy we could meet your expectations!
5/5
GoogleLillian has been absolutely amazing and such a help thought my rental process. It hadn’t been easy but Lillian had been such a great help throughout can’t thank her enough:)
Dear Paige Healy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThese guys are amazing, Lillian was and still is really helpful, the welcome pack is a nice touch, I couldn't fault these guys, renting of them was as smooth as you can get 👍👌 Joel …
Dear Chap1988 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThese guys are amazing, Lillian was and still is really helpful, the welcome pack is a nice touch, I couldn't fault these guys, renting of them was as smooth as you can get 👍👌 Joel …
Dear Chap1988 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI cannot express how fantastic the service has been! Lillian have been exceptional during our 3 month process! No question to silly or no request to large, both Lillian and Jolanta are a real credit to the company and I hope they are recognised for their brilliant customer service. They have honestly made the entire process effortless even down to handing over the keys! I cannot thank them both enough and I know I'm in save hands moving forward
Dear Irfan Litt Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy experience of renting through leaders was very nice, no issue at all during process. I want to specially thanks Jolanta, John and Lillian for not bothering me much and make my process of renting very easy. I am very happy to move in the beautiful house managed by leaders.
Preet Shergill, we are so happy to read such a great review about Leaders Estate Agents Northampton! We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleVery good team especially Faith, she made sure we had a smooth move in and everything was 10/10 once we got the keys. Thank you Faith & Northampton team. Definetly recommend!
Dear Quincy M Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleInitially very happy with the service and the colleagues but support from head office has been awful. Dealt with Tamara who I found to be rude and uncaring. I would suggest that Lenwell’s need a full review of their customer service policies and I would invite Rob Wellstead to review the email exchanges and phone conversations to see if he would be happy paying for that level of support and service?
Thank you for taking the time to write a review. It appears you were happy with the Northampton office but experienced an issue with a member of property management. We will investigate your concerns.
5/5
GoogleGreat help, Faith was the name of the lady who guided us through it all and was super nice, even gave us a lovely welcome package which we did not expect
Dear Luke Howard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleStrange agency, does not respond to the emails . We wanted to rent a house, they are constantly looking for some additional unsubstantiated documents. The first time they said that they would accept the application if we only pay a year in advance. We refused because this is unacceptable. We collected the necessary evidence that we have a work contract, an annual income. Now they refused because we are not relatives, although when they agreed to accept payment for the year ahead they didn’t care at all. Avoid this agency if you don’t want to waste your time
Dear Eugen Pangaev, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThe experience with Lillian was awesome and she was really helpful in renting the property. I will always recommend leaders letting agency as the first choice if you need to rent or buy a property.
5/5
GoogleI want to highlight the excellent communication and support I’ve received from Bethany, my Senior Property Manager, and Jolanta, the Branch Manager. …
Dear Nimyer Meftah, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Bethany and Jolanta. Your feedback motivates our team to continue delivering exceptional service. We look forward to … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lenwell Property Services's Northampton office has 454 reviews across three platforms: 441 on Google, 8 on Facebook (across the whole business), 5 on View Agents.
Lenwell Property Services Northampton is rated 4.7 out of 5 across all 454 reviews, and 4.8 out of 5 on Google from 441 reviews.
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum.
Lenwell Property Services Northampton, 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU.
