Every review we hold for the Northampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
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Logan · 5 April 2023
★★★★★ 5/5
GoogleI purchased my property 6 years ago with Omar at Horts and now just sold my property with the same agent Omar at Horts. The professional approach at Horts is very impressive and would highly recommend them with the personal approach they have. Adam the director of the company is always at hand for his much valued advice.PositiveResponsiveness, Quality, Professionalism, Value
Shiv · 26 August 2021
Agent replied · 6 July 2023
We are very grateful for the review Shiv. It’s been a pleasure dealing with you as both a landlord and a vendor. Hopefully we will do some further business in the future.
★★★★★ 4/5
GoogleI sold my property with Omar at Northampton Horts which completed this month. He was friendly, approachable and if i had a query he would endeavor to resolve it. He made time for me which was much appreciated. It wasn't easy trying to sell a house during Covid and was a very lengthy process but came together in the end.
Brig · 6 July 2021
Agent replied · 6 July 2023
Thank you for the review Brig. Glad it all got there in the end and I’m very pleased that Omar was able to help make the move possible.
★★★★★ 5/5
GoogleGreat Service from Steve. Being friendly, honest and confident made us all feel at ease from the outset. Very efficient and informative and made the sale of our house very easy! Thank you!
Claire · 27 February 2024
Agent replied · 25 August 2024
Thanks for the 'thumbs up' Claire. Glad evertything went well.
★★★★★ 5/5
FacebookExcellent service from Omar and the team.
We not only sold our property quickly and efficiently, but due to Omar’s market analysis at the time of the sale, we manage to sell our property for more than expected.
Highly recommended.
Thankyou Omar
Rob · 23 October 2021
★★★★★ 5/5
GoogleI contacted Ray and Emma Jacobs (Horts) when I needed to sell my property in Mawsley. From the start they were both very friendly and professional; always having my best interests at heart and always offering support and encouragement. I would absolutely recommend them to others. Thank you both !
Natalie · 9 October 2022
Agent replied · 6 July 2023
Thank you for your kind comments Natalie. So pleased everything went well. Ray and Emma will be chuffed that you’ve taken the time to do this.
★★★★★ 5/5
GoogleHighly recommend!! We chose them to sell our relatives house. The team were fantastic, professional and easy to communicate with. We live a long way away now. It made the sale process so much easier.
Jean · 18 December 2023
Agent replied · 1 January 2024
Thank you for taking the time to do this Jean. Have a lovely Christmas.
★★★★★ 1/5
TrustpilotDon't flash them a smile, they'll take your teeth and your deposit.
The initial experience when you go to view and then sign the lease is the total opposite to how you will be treated when you are in residence; in hindsight it feels that they would say whatever it takes to get you to sign the lease. Horts will tell you before signing the lease, that they are a new type of agent, who acts in the interests of their tenants as well as the landlord….. When you are in though, it is a totally different soul crushing experience.
We brought up a few small things about the house we were viewing and was told that not only would that work be done, but additional work would also be completed, things that they had picked up on previous inspections that needed to be sorted. We moved in and they were not completed, we asked and asked and asked again and it became blatantly clear to us that we were being ignored.
If something does go wrong, it doesn’t matter what it is … bug infestations, carpet so old and frayed that it no longer attaches at the edges, warped windows not fitting, unsafe decking, substantial shower leak leading to damp and stained ceilings, woodwork paint peeling so badly that it is down to the bare wood, under sink leak from previous tenants, laminate lifting, burglar alarm not being up to date and safe and my personal favourite a extractor fan to nowhere that just vents on the ceiling… you will be told they are “passing the request onto the landlord”. You will need to chase at least twice to get them to remember to do this and longer to hear back, with an answer from the landlord so Rachmanist they will only do the bare minimum, while acting like they are doing you a favour.
Finally, when you cannot take anymore and decide to move in line with contracted terms. they will become very hostile and will fault you for practically everything that they think they can get away with, with regards to your deposit, and you will be so desperate to get out of there, you will agree despite leaving your last 4 house rents with 100% deposit returns and glowing references.
Also, beware of your personal data, as they have a laisse fair attitude towards data protection, they do not seem to care if they address you by the wrong name, or send personal contract discussions to a person with a similar name. They will not apologise for doing this, blaming “system errors”. This was subsequently raised with the ICO (Information Commissioner's Office) as a breach of GDPR and has been upheld in my favour.
If you are reading this to decide if you would use Horts to rent through, AVOID for your sanity and your wallet.
Lilli · 2 November 2022
★★★★★ 5/5
GoogleGood quality response delivered by proffessions. From day 1 to the moving out day we are extremely happy with horts Northampton team. Thank you so much for the all the works you have done from your side. Keep on this trend ...all the best team. Horts.PositiveResponsiveness, Quality, Professionalism, Value
Jerin · 26 August 2022
Agent replied · 6 July 2023
Thank you so much for doing this. Really glad it all went well.
★★★★★ 1/5
TrustpilotDO NOT USE HORTS LETTING!!
They are by far the rudest letting company I have ever had the pain of renting with.
It all starts off so Nicey Nicey, what a friendly bunch of people.. all a mirage!
First off they letted me a house with a Broken dishwasher that nearly started a fire. Which I had to replace at my own cost. And if it hadn’t haven’t been for me complaining, they were going to happily let me pay for it to be removed too.
Throughout my 1.5 year tenancy, I repeatedly complained that there was missing grouting in the hallways which made the tiles extremely sharp. I got the same “don’t worry we will definitely sort that…” rubbish.
I had quarterly property views, which honestly took me back to my university days… I am an adult, not a child that needs checking up on.
And the ladies that come round are just cynical and rude. One of the smoke alarms didn’t have a battery and the lady belittled me and made out like it was my fault.
They don’t care whether you are in or not- and will attend even if you don’t reply to them.
They are very “Pro-Landlord” and when it comes to moving out, they couldn’t give a flying Sh** about you. “Just give us your money and go”.
Tim · 6 September 2022
★★★★★ 5/5
GoogleFantastic experience with Horts. Would absolutely use them again... special thank you to Emma Jacobs. Worked tirelessly and went over and above what was expected. I have brought/ sold 8 properties with different agents and can honestly say Horts have out shone the rest by far! Thank you x
Keely · 7 July 2017
★★★★★ 5/5
GoogleWe would strongly recommend Horts as an estate agent. Emma Jacobs did a fantastic job for us. She has been really helpful throughout the whole house purchase. She always responded promptly to my calls and email. I really appreciate their service. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Juby · 26 August 2022
Agent replied · 6 July 2023
Thank you for taking the time to review our service and the help you received from Emma Jacobs. It is very much appreciated.
★★★★★ 5/5
GoogleHorts are an excellent choice of Agent. Specifically Chris Gibson, who offered service above and beyond expectations at all times during what was a very drawn out process. Excellent communication and worked in my interests to get me the best price. 5 out of 5, would recommend.
Simon · 6 July 2022
Agent replied · 6 July 2023
Thanks Simon. Great to hear Chris went above and beyond and really pleased the move went well.
★★★★★ 5/5
Google10 out 10 for their Service.
Sashi · 4 February 2025
Agent replied · 8 January 2025
Thanks Sashi. Much appreciated.
★★★★★ 5/5
GoogleOmar provided excellent service, with what turned out to be the least stressful and most efficient house sale I've experienced.
From initial consultation and pricing advice, through viewings and offers through to progress chasing and ultimately completion, everything was spot on.
Blanka · 6 February 2023
Agent replied · 6 July 2023
Thank you for your review Blanka. We are so pleased it went so smoothly. Hope you are happy in your new home.
★★★★★ 5/5
FacebookRecently used Horts estate agents to buy our first family home! Our experience was fantastic. Thank you to Spencer for all you help and for arranging viewings for us when needed and also Dorian for chasing things up when needed.
Gemma · 18 October 2017
★★★★★ 5/5
GoogleSteve at Horts has been really helpful throughout the whole house purchase. He went above and beyond to help me resolve the issues raised by the survey. He has always responded promptly to my calls and email, even on a Sunday. I cannot fault their service. Thank you!PositiveResponsiveness, Professionalism
Ellen · 26 August 2020
Agent replied · 6 July 2023
Hello Ellen, only just noticed your review has not been responded to from back in March!! Thank you so much for taking the time to rate us as five stars. It is very much appreciated.
★★★★★ 5/5
FacebookHaving previously tried, unsuccessfully, to sell our house with a competitor we had our home marketed by Omar AlKhashab from Horts and the difference was amazing. Regular updates from Omar, consistent flow of genuine viewers and ultimately a sale.
Omars communication is exceptional, when he says he will do something he not only does so but he regulalry updates you as he goes along. Friendly, Professional, Meticulous and a love for his role makes him a man we would highly recommend to anyone looking to market their property.
Thankyou so much for everything Omar.
Stewart and Tracey Hilton.
Hilton · 17 October 2020
★★★★★ 5/5
FacebookHaving previously tried, unsuccessfully, to sell our house with a competitor we had our home marketed by Omar AlKhashab from Horts and the difference was amazing. Regular updates from Omar, consistent flow of genuine viewers and ultimately a sale.Omars communication is exceptional, when he says he will do something he not only does so but he regulalry updates you as he goes along. Friendly, Professional, Meticulous and a love for his role makes him a man we would highly recommend to anyone looking to market their property.Thankyou so much for everything Omar.Stewart and Tracey Hilton.
Stew · 17 October 2020
★★★★★ 4/5
GoogleAfter our initial meeting with Chris Stone, an excellent brochure about our property was produced in record time. We had a steady flow of people looking round our house and we sold it very quickly. We had feed back from every viewing and the staff were all very polite and helpful.
Gill.Henry · 7 July 2019
Agent replied · 6 July 2023
Hi Gill, thank you for taking the time to let us have your thoughts. I will make sure Chris is aware.
★★★★★ 5/5
GoogleWe bought a house through Horts and from visiting it to completion Omar and Jo were courteous and communicative right the way through. They helped keep our chain alive while our buyer was being an idiot and were there on completion day. Highly recommend!
Andrew · 6 July 2021
Agent replied · 6 July 2023
Thanks for reviewing us Andrew. I will pass your message onto Omar and Jo. Yes, they are not always easy to get through but glad we were able to help.
★★★★★ 5/5
GoogleOmar had my property on the market for a week before finding a buyer! He grafted for result and kept me in the loop at each stage. Achieved near enough exactly what he valued it at. Would 100% use again.PositiveResponsiveness, Quality, Professionalism, Value
Michael · 26 August 2021
Agent replied · 6 July 2023
Thank you for posting this review of the service you received from Omar. He will really appreciate it.
★★★★★ 5/5
GoogleFrom Jo and Omar explaining our options all the way to a successful sale, the Horts team were professional and courteous, always on the end of the phone with help and guidance. I would definitely recommend their services.
A++++PositiveResponsiveness, Quality, Professionalism, Value
Nattrass · 26 August 2021
Agent replied · 6 July 2023
Thank you for sharing your experience. Very much appreciated.
★★★★★ 5/5
GoogleI've had a rocky start to letting property with difficult tenants and large property maintenance issues, but luckily Horts have been amazing and taken away much of the pain. I wouldn't use anyone else, highly reccomend.
Lewis · 6 July 2022
Agent replied · 6 July 2023
Thank you for sticking this on Google reviews Lewis. I have to say you have been an absolute pleasure to deal with and always willing to do what it takes to make your properties as nice and comfortable as possible for tenants.
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