5/5
GoogleFabulous customer service , thank you for all your help Rachel selling mums house.
Trusted Agent profile · Northampton
Chelton Brown Northampton reviews
★★★★★
285 reviews across 2 platforms
4/5 George Row, Northampton, NN1 1DF
Chelton Brown's office in Northampton, at 4/5 George Row, is rated 4.1 out of 5 across 285 reviews on two platforms, including 282 Google reviews rated 4.2.
Reviews
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
Google5/5
GoogleAll went very smooth and things were clearly explained as we went along. Would happily recommend to a friend and us them again if we were to move again. All staff were very helpful and friendly.PositiveResponsiveness, Professionalism
5/5
GoogleThe whole process was very straightforward and Jo explained the process perfectly. This was the first time I’d sold a house and I heard the process can be stressful. I did not feel the stress, thanks to Jo and Georgia’s great communication. I would recommend Chelton Brown to anyone about to put their house on the market.
5/5
GoogleHad a great experience with viewing the property. They were completely transparent and it helped us take the decision fast. Also, all the post decision formalities were well explained with patience.
4/5
GoogleIt was an awesome experience from the first email replying my interest to last point of me moving in. I will recommend Chelton Brown over and over. I enjoyed every bit of convo with Grace, Laura and Millie.
5/5
GoogleMe & my partner used chelton Brown to help us with renting a house, they were always available on the phone to answer any questions we needed advice on. My self being a first time tenant found the whole experience very easy & quick. Thankyou to all the staff at Northampton Chelton Brown!!
1/5
GoogleTerrible letting agents. We was left with no gas or electric day we moved in and there agent came out to say there's nothing she could do as it was almost five and time for her to go home. Also good luck trying to get your deposit back as they are so finiky and insist on using only people they chose to do anything then charge you so beware this was just 2 of many issues with themNegativeResponsiveness, Professionalism
2/5
GoogleI will firstly give this company their dues. Whenever there was a problem, they were prompt in fixing it. However, that is as far as my praise goes. I will not identify myself, but feel the people have a right to know how we were treated. Firstly, we had an issue with mold in the house. It was affecting us massively. Seemed in the end the only way to fix it was for us to move out for 2 weeks while they did this. At first we could not do this. so they issued us a section 21! Finally we could, and went ahead and booked a caravan we could ill afford. We asked to at least be excused the rent for those two weeks, which they agreed to. JUST before we were due to leave they found a contactor who could do the work while we were there. They then tried to weedle out of our arrangement. Wrecked my holiday too dealing with their constant winging while we were away. Wind the clock back, when we moved in there was a fridge freezer and washing machine, on its last legs. We asked if it could be removed and trashed. They agreed. We replaced with our own resources. nothing more was said after that until we moved out. Wind forward the clock, we were offered another place (not CB). We had to accept on the spot. So i tried to stagger a month between moving out to moving in to allow time to properly clean the house. When they cottoned on, they put pressure on us to just hand in the keys early, despite us not being happy with the state of the property. when it came to our deposit, nothing but complaints. Yes, we mentioned the house needed attention, thats why we tried to give a months notice. give us more time to move our stuff and get the house properly cleaned. But no, they moaned about rudeimentary mess tbh. And of course, where is our fridge freezer and washing machine? Oh you mean those on their last legs? Suddenly they raised this. Throwing everything possible at us to avoid paying back our deposit. Theives at best. Sorry, needed to be said. As for the frauline who inspects the property every THREE months! To say i found her rude is an understatement. Glad to be out.
1/5
GoogleI was looking to move to Northampton for a new job and found my ideal apartment through Chelton Brown. Booked a viewing and then sent in my application with all my personal details. Firstly, they cancelled my viewing with about an hours notice (when I had to travel a distance for it) due to not having keys (what letting agent doesn't have keys?!) - rescheduled for later in the week. Then, they rescheduled again for the same reason. So, I then had to make a special journey for it the following week. If the apartment wasn't worth it I wouldn't have bothered, but it was so lovely I wanted to give them a chance. Viewed the property and said I was interested immediately. Went to their office straight after to say I would like the apartment, the admin person talked me through the process and then the other person I had been dealing with handed her my application, saying 'it's a pretty perfect application'. Told me they'd be in touch the following day to sort out the paperwork. She called me the following day, first confirming my employment and various other details. Then, at the end of the conversation, she said 'unfortunately the landlord will not accept a pet' (I had explicitly stated in my application right from the start that I had a well behaved house cat). Why wait for the end of the call to tell me that? My mum, who had been assisting me through the whole process and had been giving second opinions on things for me called them back as I had to work to ask what the problem was. Apparently the landlord wouldn't accept a pet due to bad experiences previously, my mum then counter offered this with that we could offer a higher deposit, pay for an deep end of tenancy clean, provide a pet reference from my previous landlord, given the rest of my application was fine... so they then called the landlord again. Got back to me again and said that the reason now was that the building would not accept pets (which was a lie, as there are AirBnBs in the building which explicitly accept pets!). They then offered for us to speak to the lettings manager who also tried to offer up excuses of poor service for them being off work. They were just making up excuses at this point: the whole experience was a shambles, extremely messy/unprofessional with no real process or protocols in place, and quite frankly, upsetting, as I was so keen to move into the apartment. Others may have had a different experience, but I received 5* service from one of their rival agencies a few weeks later.NegativeProfessionalism
5/5
GoogleA lovely team always happy to help. This was my first property to rent and all my issues and problems they was straight there to help me.
5/5
GoogleRachel goes above and beyond at every single stage. Whether that's making herself available for viewings, chasing for updates on solicitiors or providing emotional support when things aren't going well, she's incredible at every point. Rachel has made this move so much easier for me and I know exactly who I'll be recommending to all of my friends.
5/5
GoogleChelton Brown, sold our house in the UK. David and Shah gave an exemplary service. We live in Australia and had to have complete trust in them to get the best price and find the right buyers. Not only did they get this right, they got the asking price, which was fantastic. We would highly recommend these guys.
1/5
GoogleHad the misfortune of having to contact the agency where i was greeted by two ladies having a tantrum. I would have expected a bit of professionalism and respect, may have expected too much. Will search for a more professional and customer centred agency.
1/5
GoogleThis is the worst of the worst, they lie’s and manipulate evidence and everything, is the worst experience that my families had with them. Hopping that god make that pay for the things that they do to the poorest families that have to ideal with them. An professional and incompetent.
5/5
GoogleChelton Brown were recommended by a friend who is currently one of their long term clients with a number of properties. This was my first time letting a property and the process was patiently and comprehensively explained to me. Chelton Brown moved very swiftly to get our tenant in.
5/5
GoogleI have known Rachel Johnson there for a few years and she has always offered great friendly and helpful advice with a smile. Rachel has great local knowledge and has helped us look for the perfect property for us buy to let out and can help with both the purchase and the letting side of things.
4/5
GoogleChelton Brown Ltd Northampton has been very helpful for us to secure a nice accommodation. Keep it up.
1/5
GoogleChelton brown honestly needs to look inward before its too late. Its either the culture that exists is just off or the workers are giving this company a bad name. Whichever way, i would have to agree with the overwhelming evidence on here that shows they have a really bad reputation. The fees are high and they would do everything humanly possible to ensure you do not get your deposit back. Whats more- i was pushed out in the middle of covid 19 pandemic -no rules or regulations for the tenant was maintained by them and they seem to be the only agent i know who did this- everyone was shocked about the treatment. I kept getting calls from one monica badging me to move out. The service at chelton brown is honestly appalling! Stayed physically in the room for a month and 2wks and the report shows i left it in tip top position and between the workers there- i have been getting emails that my balance of almost £700 will be used to clean the room- A Joke!!! Approach chelton brown at your own peril! Run away from them!NegativeQuality, Professionalism, Value
5/5
GoogleAs first time buyers we didnt know a lot of things of how and what to do. We had James Homer and Lynne (Northampton) with us all the way from the very beggining and i am very happy and pleased it was them with us, as they always been at the highest level with advices, updates, information and support. We are very happy to have gone through this with the best possible team. Thank you!
5/5
GoogleThe communication was first class from all the team. Smooth and stress free process throughout.
5/5
GoogleOne of the best letting agency in Northampton. Very nice staff . Have dealt with one of the office employee Dan Clarke , he is really good,composed person. He gave us proper time to take our decision while viewing property :-) A big thanks to team, specially to Dan :-)
Agent replied · 9 November 2024
Thank you for your review. We really appreciate your comments. Sali Brown Managing Director
1/5
GoogleSo today the 28/11/18 i should be getting the keys to a 2 bedroom house in spratton, iv paid my deposit all the relevemt checks have been completed and the wifes been rushing around getting everything packed in boxes,removal companys all booked for today and best of all i have my own tennant moving into my flat to rent it of me as my 16 month old boy needs his own room hense the reason we are moving. To then get a phone call from kate at chelton and brown to say shes really sorry to tell me that the land lord has pulled out because he has found someone who can pay £50 extra a month is absolute joke!!! Iv had to pay the removal company we hired off for there troubles we have spent over 800 pound on new funiture not to mention the man that who was moving into my place who could now pottentialy be homeless because hes old landlord has found someone else. My partner has been in tears and we are both very futrstrated, id AVOID this company at all cost,even when i was viewing this property i was told to hurry up becase he had another viewing in 20minutes! I always had to phone them they never phoned me even tell me my credit check had passed and we have a moving in date. There are much more proffesional and better companys in northampton do not waste your time with these clowns.....
1/5
GoogleWorst agency ever. I've rented with so many agencies but like chelton brown is none. Staff is absolutely under any word you can describe. I've moved out and after a week they sent the report which is perfect and still waiting on the deposit... but they don't care about you if u need the money or not. U can contact them, write to them and always an excuse.. It's bagging for your own money to be paid back. Unbelievable. I had a feeling about this agency prior renting and I didn't listen to my intuition and now I do realise is the worst agency out there. Even if u have a problem they don't bother checking. So this was my experience with them. It's up to you if you want to give it a go. -5 * avoid try something else.
5/5
GoogleA++++ would recommend Chelton Brown, Great Staff and Great Communication, felt very welcome as well when entering Chelton Brown. A Big Thanks especially to Tori,Grace and Shah and thanks to the Northampto Team, Christian as well for all the years he has helped me.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chelton Brown Northampton
How many reviews does Chelton Brown Northampton have?
Chelton Brown's Northampton office has 285 reviews across two platforms: 282 on Google, 3 on Yell.
What is Chelton Brown Northampton's rating?
Chelton Brown Northampton is rated 4.1 out of 5 across all 285 reviews, and 4.2 out of 5 on Google from 282 reviews.
Where is Chelton Brown's Northampton office?
Chelton Brown Northampton, 4/5 George Row, Northampton, NN1 1DF.
