Trusted Agent profile · Northampton
★★★★★
301 reviews across 2 platforms
4/5 George Row, Northampton, NN1 1DF
Chelton Brown's office in Northampton, at 4/5 George Row, is rated 4.1 out of 5 across 301 reviews on two platforms, including 298 Google reviews rated 4.2.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
GoogleChelton Brown, sold our house in the UK. David and Shah gave an exemplary service. We live in Australia and had to have complete trust in them to get the best price and find the right buyers. Not only did they get this right, they got the asking price, which was fantastic. We would highly recommend these guys.
1/5
GoogleHad the misfortune of having to contact the agency where i was greeted by two ladies having a tantrum. I would have expected a bit of professionalism and respect, may have expected too much. Will search for a more professional and customer centred agency.
1/5
GoogleThis is the worst of the worst, they lie’s and manipulate evidence and everything, is the worst experience that my families had with them. Hopping that god make that pay for the things that they do to the poorest families that have to ideal with them. An professional and incompetent.
5/5
GoogleChelton Brown were recommended by a friend who is currently one of their long term clients with a number of properties. This was my first time letting a property and the process was patiently and comprehensively explained to me. Chelton Brown moved very swiftly to get our tenant in.
5/5
GoogleI have known Rachel Johnson there for a few years and she has always offered great friendly and helpful advice with a smile. Rachel has great local knowledge and has helped us look for the perfect property for us buy to let out and can help with both the purchase and the letting side of things.
4/5
GoogleChelton Brown Ltd Northampton has been very helpful for us to secure a nice accommodation. Keep it up.
1/5
GoogleChelton brown honestly needs to look inward before its too late. Its either the culture that exists is just off or the workers are giving this company a bad name. Whichever way, i would have to agree with the overwhelming evidence on here that shows they have a really bad reputation. The fees are high and they would do everything humanly possible to ensure you do not get your deposit back. Whats more- i was pushed out in the middle of covid 19 pandemic -no rules or regulations for the tenant was maintained by them and they seem to be the only agent i know who did this- everyone was shocked about the treatment. I kept getting calls from one monica badging me to move out. The service at chelton brown is honestly appalling! Stayed physically in the room for a month and 2wks and the report shows i left it in tip top position and between the workers there- i have been getting emails that my balance of almost £700 will be used to clean the room- A Joke!!! Approach chelton brown at your own peril! Run away from them!NegativeQuality, Professionalism, Value
5/5
GoogleAs first time buyers we didnt know a lot of things of how and what to do. We had James Homer and Lynne (Northampton) with us all the way from the very beggining and i am very happy and pleased it was them with us, as they always been at the highest level with advices, updates, information and support. We are very happy to have gone through this with the best possible team. Thank you!
5/5
GoogleThe communication was first class from all the team. Smooth and stress free process throughout.
5/5
GoogleOne of the best letting agency in Northampton. Very nice staff . Have dealt with one of the office employee Dan Clarke , he is really good,composed person. He gave us proper time to take our decision while viewing property :-) A big thanks to team, specially to Dan :-)
Thank you for your review. We really appreciate your comments. Sali Brown Managing Director
1/5
GoogleSo today the 28/11/18 i should be getting the keys to a 2 bedroom house in spratton, iv paid my deposit all the relevemt checks have been completed and the wifes been rushing around getting everything packed in boxes,removal companys all booked for today and best of all i have my own tennant moving into my flat to rent it of me as my 16 month old boy needs his own room hense the reason we are moving. To then get a phone call from kate at chelton and brown to say shes really sorry to tell me that the land lord has pulled out because he has found someone who can pay £50 extra a month is absolute joke!!! Iv had to pay the removal company we hired off for there troubles we have spent over 800 pound on new funiture not to mention the man that who was moving into my place who could now pottentialy be homeless because hes old landlord has found someone else. My partner has been in tears and we are both very futrstrated, id AVOID this company at all cost,even when i was viewing this property i was told to hurry up becase he had another viewing in 20minutes! I always had to phone them they never phoned me even tell me my credit check had passed and we have a moving in date. There are much more proffesional and better companys in northampton do not waste your time with these clowns.....
1/5
GoogleWorst agency ever. I've rented with so many agencies but like chelton brown is none. Staff is absolutely under any word you can describe. I've moved out and after a week they sent the report which is perfect and still waiting on the deposit... but they don't care about you if u need the money or not. U can contact them, write to them and always an excuse.. It's bagging for your own money to be paid back. Unbelievable. I had a feeling about this agency prior renting and I didn't listen to my intuition and now I do realise is the worst agency out there. Even if u have a problem they don't bother checking. So this was my experience with them. It's up to you if you want to give it a go. -5 * avoid try something else.
5/5
GoogleA++++ would recommend Chelton Brown, Great Staff and Great Communication, felt very welcome as well when entering Chelton Brown. A Big Thanks especially to Tori,Grace and Shah and thanks to the Northampto Team, Christian as well for all the years he has helped me.
5/5
GoogleTori , Laura and the rest of the team of Chelton Brown lettings is one of the most wonderful agents I’ve met. Their customer service and communication is just excellent. I would recommend Chelton Brown lettings to everyone. They have been just great.
5/5
GoogleI recently moved to one of the properties listed by Chelton brown, the team is very helpful and the process was very smooth. They explained all the steps very clearly in advance. Due to Covid reasons, I was not able to come for viewings, they were kind enough to arrange online viewings. Very professional and thank you for the awesome service provided.
5/5
GoogleHighly highly recommend this estate agent. Our agent Jo was amazing, she completely made our journey alot more smoother. She worked her socks off in selling our house when the housing market was bleak. Called us the next day always updating …
1/5
GoogleOne star is being generous avoid at all cost unhelpful leave it untill last minute to cancel viewings
5/5
GoogleI'm so grateful to Katie Buswell for recently helping me secure a rental property, due to my personal circumstances she was very sympathetic but professional at the same time. Katie and other members of the team were in constant contact with me via phone, out of all the estate agents in town they were the only one who helped me and didn't fob me off. A lot of effort from the team and myself went into securing a rental property, but I understand Chelton Brown have rules and regulations which have to be abided by.
1/5
GoogleTerrible service. They really don't care about any problems you might have. I spent most of my time chasing them with issues. All the staff i spoke with just seemed like they didn't care about their jobs or the tenants they are providing a service too. Me and my girlfriend went through so much stress with Chelton Brown we were very happy to see the back of them. They took a stupid amount of money from our deposit for a cleaning company i couldn't find any evidence of existing. Funny how a member of staff has given it 5 stars to bump up the google rating. Worst shower of idiots on the planet!
5/5
GoogleVery professional and give detailed information in every step of getting accommodation.
1/5
YellHorrendous
Absolutely the worst estate agents we have ever used!! Will never ever use again! I have rented for 5+ years and never have I experienced such a shambles in all my life! The fees are absolutely ridiculous. Endless problems with the property that we reported on the day we moved in .. 8 months later .. the repairs are still outstanding. Breach of confidentiality was also made by Chelton Brown. Incorrect paperwork issued and we were then told to ignore a Section 21 order that was placed on us - which was un needed as we were vacating the property on the 1st June 2016, this paperwork then stated that we needed to be out of the property by 13th July 2016, had a call from the office to apologise and to ignore the letter. The whole experience has been absolutely horrendous!!!! I have spoken to many tenants of Chelton Brown who have all said the same thing - awful!!!!
1/5
GoogleThe only way Chelton Brown could achieve a 5 star review is if they held someone at gun point, clearly this has taken place as they have had a couple of them (unless it was employees/the owners). There are several staff that are competent, polite & friendly but the one or two that are rude and have somewhere between little, and no manners, make this company almost unbearable to deal with. The incompetency of one member of staff almost left us without a home, this has continued throughout our tenancy with workmen being booked and then not showing up, or being sent to the wrong address or workmen being sent to do a job and making the situation even worse than before. I would definitely not recommend this lettings company.
1/5
GoogleI had a viewing appointment for a flat which I intended to rent. Agency guy who showed the flat told that the office was closed at that time already and that I was suppose to call them next day before lunch in order to confirm my interest. He said that details of all people interested in renting this flat are going to be forwarded to landlord and he would make a choice. I called at 10am next morning to say that I would like to rent the flat. However, to my surprise I was told that it was already taken. I told that their colleague told me to call before lunch... Office lady said that they will contact the landlord and call me back. After few hours of waiting I called the office again. This time another agency employee answered and I was told that the flat was already taken earlier as the payment was made earlier this morning. She rudely highlighted that they would not have waited till lunch anyway. So I wasn’t called back, no one apologised. I was told lies by two different agency employees, the one who said true was rude. Not to mention that the flat advert pictures weren’t of the actual flat and I was handed a paper with higher renting price then advertised online. Now I definitely know that this agency should be avoided.
5/5
GoogleI always have the best experience with Chelton Brown! They ensure to guide you through every process, be it moving in, ending a tenancy agreement, maintenance etc, thus you know you are in great hands! Thank you for your service!
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