5/5
TrustpilotGreat Conveyancers
Whenever I needed to ask for advice or was unsure about something, Ocean Property were always a phone call away! Staff were very patient and did their best
Trusted Agent profile · North Somerset
Ocean Portishead reviews in North Somerset
★★★★★
1,544 reviews across 2 platforms
43 High Street, Portishead, BS20 6AA, North Somerset, BS20 6AA
Ocean's office in North Somerset, at 43 High Street, is rated 4.8 out of 5 across 1,544 reviews on two platforms, including 193 Google reviews rated 4.8.
Reviews
Every review we hold for the North Somerset office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHelpful, friendly and on the ball service
Very prompt emails and turn around times, considering my short time frame on moving and absolutely lovely customer service! Sophie was very personable, helpful and knowledgeable about the properties she showed me and very on it with getting me moved in!
5/5
TrustpilotDreams come true.
This is the second time we work with Ocean State Agent.From the beginning Cleo and Melissa were very kind and professional.At the end of the process we had some difficulties to proceed and they had good communication skill to handle with our sellers, buyer, solicitors and us .They were very supportive in all fields.When I thought this property is not going to be for us , both of them were there supporting me as a good friend.Thank you so much for your time, your words and your patience .
5/5
TrustpilotExtremely helpful
The team were all helpful, but Debbie, who was my point of contact once the offer had been accepted, was fantastic!Unfortunately the solicitors were unhelpful and communicated poorly making things stressful. Debbie went above and beyond on numerous occasions to help me resolve problems, and get to the bottom of issues in order that we could progress the sale. I valued her time and help hugely, and dread to think what the process would have been like without her. Thank you so much Debbie!!One point to note, the Conveyancers reflect poorly on you as estate agents when you recommend them. They are terrible.
5/5
TrustpilotBrilliant
Brilliant, so helpful and friendly but also professional, made to feel more like part of a family who really care, not just a business transaction. Always keeping me informed and upto date with the progress of the sale by telephone, I feel the more personal touch (much appreciated) Nothing was too much trouble, I really can't thank them all enough especially Mel who was with me every step of the way, thank goodness. They really are a lovely team and who highly recommend them.Jane Martin
5/5
TrustpilotPlain sailing with Ocean!
Dealing with one office for estate agents and solicitors all in one place where they also communicated easily with each other made everything easy. The software used by both parties were also very good. We knew about viewings, times, dates, clients & 2nd viewings. But the staff also kept us informed. We felt they listened to us. They were knowledgeable and patient. The legal side alsoHas a good software that we could log intoTo keep up with the status of the proceedings. ClareWas also very patient knowledgeable and understanding.Selling your property is never 'plain sailing' but the 'Ocean' team made it as painless as possible. Thanks to Paul ,Demi & Clare . Huge appreciation for all your hard work.
5/5
TrustpilotCharlie has been super helpful…
Charlie has been super helpful throughout the whole process, from arranging the viewing to the application acceptance. Highly recommend both Charlie and Ocean Letting Agents!
5/5
TrustpilotI would recommend
I would work again with Matt and Debbie in a heart beat. Matt really helped us secure the property we wanted even though there were multiple bids. He wasn't a smoozy real estate agent at all, which my husband and I really appreciated, but felt very authentic so was a delight to deal with. And Debbie was our contact for all the buying details and was very communicative. She was always available for queries and answered any question we had quickly, so we felt in very safe hands.
4/5
TrustpilotThe staff were always friendly
The staff were always friendly, polite but I think that the online communication especially when 2 clients needed to receive separate communications were not both informed . Being an older generation its hard to adjust to this online technical way of doing things and not always understood and I think the younger generation should take this into account. It lacks the personal touch of traditional methods . . There also seemed to be a lack of communication between in house agent and lawyers
5/5
GoogleMy brother and I had a fantastic sale experience with Ocean. Demi was so helpful in chasing up to finally get to completion. Also Paul and Matt helped as well. I would definitely use and recommend Ocean Portishead. This is the second time we have used them both with excellent results. I would also like to mention Keith in letting, he has been very helpful in helping us choose the right tenants over many years and I would like to thank him and all staff in sales for their excellent service. I would definitely say choose Ocean.
5/5
TrustpilotThe Ocean Experience is a Breeze
I began the process of selling my flat with getting three different quotes. Of those, Ocean came out on top for both quote and professionalism. I initially met Matt, who talked me through the process and put me at ease about how it would move forward. Within days Matt found me buyer. From then on, I had the experience of liaising with different Ocean staff, from Ollie to Mike and Nicola on front of house, all of which are superb. I would especially like to say, how I found most useful, being able to call and speak with Nicola, who keeps the whole process glued together. At a time when situations can become challenging and stressful, Nicola is there on the end of the phone and always reassuring. Other estate agents do not offer this level of service and is most helpful. To sum up, I found the Ocean experience a breeze and all staff extremely professional. As a result my flat was sold within five months. Thank you Ocean very much indeed.
5/5
TrustpilotMark and his team
Mark and his team were very helpful and nothing was too much trouble. They all worked extremely hard to make our sale happen.
5/5
GoogleWould not hesitate to recommend Ocean Estate Agents, Portishead Branch. The personal assistance and support we received from Paul Delaney, the Branch Manager was excellent. His knowledge of the housing market was spot on and his professionalism, advice and support was much appreciated throughout the process. Thank you.
5/5
TrustpilotMelissa is a breath of fresh air
Melissa is a breath of fresh air. She provided me with professional, factual and community information in a way that endeared her properties locations to me. I now feel drawn to rent and then purchase in this area trusting Melissa would help me find a home at the right time. Although, I'm not in a position to buy yet, this didn't dampen Melissa's enthusiasm and eagerness to answer all the questions I had. I will seek Melissa out when I'm ready to buy and recommend her for your purchasing experience too. Your home after all, is the most expensive and stressful purchase you'll ever make. Clearly, Melissa understands the value of building rapport and trust with potential customers so good business will inevitably follow. Melissa is a credit to the industry.
5/5
TrustpilotFriendly, professional and honest
Claire was friendly, professional and honest, and we really appreciated her showing us around the property twice. She allowed us to take our time to make our own minds up but also was very knowledgeable about the property and had the answers we needed about a potentially complex renovation project.
4/5
TrustpilotQuick sale, but long wait to complete!
Andy was friendly, helpful and didn't rush me to put the house on the market after the photos were taken. There was very little feedback from Ocean from those dozen people who visitedt our property so no idea whether first time visit, or a repeat. House sold quickly, at advertised price, but buyers after surveyors report wanted to knock £25,000 off the price. I felt the agreed price by Ocean was fair, but felt a lack of support and enthusiasm to push the buyers into paying the amount I'd agreed on. After months of waiting for buyers various reports, they still wanted £25,000 off for no good reason. When Julie was there, I felt she was fully on my side, and after weeks of stress it was finally agreed at £10,000 less than original asking price, which included an estimate for a chimney problem I had offered to pay for at the beginning. Laura had a tough job with the conveyancing both with the buyers and our sellers, and did an excellent job in the light of so many difficulties.
5/5
TrustpilotVery helpful move manager
Our property sold very quickly, so I can't comment too much on that side (except that Sam and the team were very friendly and helpful in all communications!). But the real star for us was our move manager Sadie. We had a long chain (5 houses), where we were in the middle, and Sadie was great at chasing all the solicitors and keeping us informed of the progress. Unfortunately we had a last minute change of dates, and Sadie was key to getting the new date agreed quickly, and as completion approached she was keeping an eye on things for us even on a day off, so truly went above and beyond! We would definitely recommend Sadie and the whole Ocean team.
5/5
TrustpilotGreat service throughout
First of all, I was happy with the original valuation of the property, which sold at asking price. The sales process was long, and complicated by one or two factors outside anybody's control, but Jamie and Sadie were extremely helpful throughout, keeping me informed, always available to help with any queries and really going above and beyond to make the whole process run as smoothly as it could in the circumstances. Thank you very much indeed.
1/5
TrustpilotDon’t expect your deposit back
Don’t expect your deposit back. Still waiting to hear back on our deposit being returned over 5 weeks after leaving the property. Agent is totally not interested and just says “we are awaiting the landlord”. Tenant Deposit Scheme states deposit should be returned within 10 days of vacating
Agent replied · 22 October 2024
We are sorry to learn of your frustrations. Unfortunately we are unable to ascertain what property you are referring to and therefore cannot comment further.If you confirm your property address via customercare@oceanhome.co.uk a Lettings Director will review your situation ASAP. In the meantime please be assured that if it is a property we manage on behalf of a Landlord your deposit return is being processed with urgency. Regards, Ocean
5/5
TrustpilotExcellent service and support
Melissa was fabulous. There were some very slow inquiries sat with Oceans clients solicitor. Melissa continuously did everything in her power to chase up often calling as soon as she’d put the phone down to me and ringing me straight back with updates.There were a few hitches towards their end with agreeing completion date and indemnity policies etc but Melissa helped us through it all. Thank you for all your efforts and time - very much appreciated!
5/5
TrustpilotJemima & James @ Ocean - Amazing!
Jemima & James @ Ocean have been absolutely fantastic in the whole process of both offering and moving me into my new rental property. From the very beginning I met James who showed me around the property which I literally fell in love with immediately and expressed my interest in securing it. James was extremely friendly and attentive throughout the process and came back to me so quickly with the offer. I wanted to move in quickly and both James & Jemima did their best to meet my date requirements which was fantastic. They both went above and beyond with my additional requests. The process was pretty smooth considering I am new to the rental market. Upon handover I met Jemima for the first time. What a lovely young lady! She was so friendly, understanding and knowledgeable and explained everything on the move date. There were lots of follow up calls to check in on me and any issues have been picked up immediately for resolution. I cannot thank these guys enough for such a lovely experience. I love where I live and am really happy. I would love to deal with them again, if only everyone was this helpful. Thanks guys you are both amazing!
4/5
TrustpilotOcean have earned their money from us
Ocean have earned their money from us - we have been selling my Mum's house for over a year and it completed last Friday on the 3rd sale. A bumpy ride at times, but house selling is a stressful process. Some personalities at Ocean easier to deal with than others, but the contacts we eventually worked with were really friendly and helpful and gave the impression they genuinely cared. A special mention to Nicola the 'Move Manager'. I was sceptical to start with, but what an asset she was. She kept everything moving along with the sale, quickly chasing up any tardiness. It was encouraging to have someone to regularly check in with, especially when not much seemed to be happening. But we got their in the end - thank you.
5/5
TrustpilotFinancial Advisors: Mortgage and Protection
Simon and the team were very friendly, and helped with all aspects of choosing a new mortgage for our house purchase (we were selling and buying). Simon also helped us through all the options of mortgage protection (life cover and income protection) - these were clearly explained, and it made the process of choosing the various covers much more straight forward. We would highly recommend, and will definitely use Simon for remortgaging etc in future!
5/5
TrustpilotHaving bought several properties
Having bought several properties, this was the first time (by recommendation) that I’ve used Ocean. London leases are not easy but to be honest, I cannot believe the service I got from Linda and her team. She went beyond any expectation to get my sale through. It was her expertise and confidence at all times that guided me through a difficult sale. Such calmness from her but attentive response every time when needed. Thank you so much Linda. We are indebted to you.
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Questions about Ocean Portishead
How many reviews does Ocean Portishead have?
Ocean's North Somerset office has 1,544 reviews across two platforms: 193 on Google, 1,351 on Trustpilot (across the whole business).
What is Ocean Portishead's rating?
Ocean Portishead is rated 4.8 out of 5 across all 1,544 reviews, and 4.8 out of 5 on Google from 193 reviews.
Where is Ocean's North Somerset office?
Ocean Portishead, 43 High Street, Portishead, BS20 6AA, North Somerset, BS20 6AA.
