Trusted Agent profile
★★★★★
207 reviews across 3 platforms
10 Front Street, Tynemouth, North Shields NE30 4RG
Jan Forster Estates's North Shields office at 10 Front Street is rated 3.9 out of 5 across 207 reviews on three platforms, including 123 Google reviews rated 4.5. The 83 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the North Shields office, from every platform, shown as written. First names only.
5/5
GoogleLorraine Robinson from the Tynemouth branch of Jan Forster was a pleasure to communicate with from my first phone call, truly professional approach, thank you for all your support whilst moving into our new abode. Kind Regards, Paul McNaughton.
5/5
GoogleLeah was always very helpful and quick to respond. Very good service. Would recommend!!
5/5
GoogleGreat service from start to finish with the team at Tynemouth, they took the time to help with all enquiries and supported all the way through. Extremely efficient and friendly service - I highly recommend thank you :)
5/5
GoogleLorraine has been a great support through the selling process, would 100% recommend
5/5
TrustpilotLorraine at the Tynemouth branch was…
Lorraine at the Tynemouth branch was great and was very quick to respond to any queries we had. 10/10
1/5
TrustpilotAwful experience was looking to buy…
Awful experience was looking to buy from them. Ended up sending all my personal details about the transaction to my ex then didn’t bother to tell me that the seller had put the property back on the market after my buyer pulled out even after saying they would potentially wait for me to find another buyer. Wouldn’t buy or sell from them.
1/5
TrustpilotSellers beware: sign only on the dotted line
I contacted Jan Forster Estates early in 2022 to obtain a quote to sell my home. They promptly sent out a representative to explain the process to me. He looked around my home and then offered me his opinion on value, which I initially accepted, but then increased, after researching other properties of the same style which had sold at a higher price in less attractive positions. JFE did not question the increased price!My opinion of JFE is not related to their sale of my home, as they marketed the property quickly and secured a buyer at my requested price. However, they did not research any comparable properties which had recently sold which was why my home was under-valued. In addition, the manner in which they convince clients to sign contract documents is not only unprofessional but, as the Property Ombudsman pointed out to me, is a legal issue and I was requested to refer to my solicitor, as the complaint did not come under their remit.I was shown a contract on an ipad which I couldn't clearly read, which was not explained to me nor was I advised how many pages the contract contained. I was asked to sign in a white box on the ipad, but could not see the section to which it related. My signature was then, unbeknownst to me, inserted into all of the sections of the contract.Only when I decided not to move and withdrew my property from the market, did I understand the implications of signing on an ipad. My signature was used to agree to conditions of which I had no knowledge and which have implications for me if I wish to resell my home in the next two years.All I can say, in summary, is: seller beware! Ask for a hard copy before you sign anything and undertake your own research on property values before you meet anyone from JFE.
5/5
GoogleLorraine Robinson is superb,always there for me, I say welldone.
1/5
TrustpilotSO DISHONEST !!!
SO DISHONEST !!!, Totally dishonest company, They have cheated me over the last couple of years. They don't honour the contract that they have with you. They have not done so much since being with them. It would take me a hour to write this review. For example: They let my tenancy go a week in the middle of the coldest time of the year without hot water or heat before they called me, then i had to sort it all out even though that is what i pay them for. I have asked to speak with the managing director half a dozen times without them getting back to me to discuses the issues at hand. During the first lock down, they were showing homes to people to rent, however they didn't go out to inspect the properties for landlords. They did still charge landlords full money for the service. The manager is unwilling to help solve any issues you have with the company. He tries to make out that you are the issue and not them. Advice to other landlords: If you want to have happy tenants, avoid this company.They are the worst !!
1/5
TrustpilotDon't use Jan Forster
Bought a house from Jan Forster all good, or I thought...The house next door was then let by Jan Forster a few months after completing my purchase to the neighbors from hell!Spoken and emailed Jan Forster numerous times and they have not shown one bit of interest into solving the issue. Basically we put them in, you get them out!I've been told to contact the police or the council if there anti social behaviour continues.If I could give no stars I would. I don't recommend Jan Forster and would never use them again.
5/5
TrustpilotFantastic service from beginning to…
Fantastic service from beginning to end. Would highly recommend this company.
5/5
GoogleExcellent service received. Lorraine was very helpful and professional.
1/5
TrustpilotDishonest. Avoid like the plague.
Dishonest. I had a chain break so ended up not advertising with them anymore. They weren't even the Estate agents that found my buyer as they were simply too slow. Contacted a cash buyer company to save the chain. They needed a valuation and Jan Forster provided one.... When compared to another estate agent was 30k below and was also 15k below what they were going to advertise the property for. They did this out of spite. I found out it was them as the company provided me their valuation report. Also they came over and put a sign up again without my knowledge and damaged my property in the process... Avoid like the plague
5/5
GoogleThanks Leah for all your help- much appreciated!
1/5
TrustpilotStay away from this company
Stay away from this company , these agency is clearly money collectors and they are happy to do everything to take money from you, they will lie , fake the facts and do anything where they know the law and they know how to sneak through it and just waste your time .
1/5
TrustpilotThis firm is utterly appalling
This firm is utterly appalling, avoid them like the plague! I rented my property through them, I did not get the service I paid for in the terms & conditions of the contact. They made numerous administrative errors, that came at any addition cost to me through their negligence. They cannot be trusted, they are lazy, unprofessional & incompetent.
5/5
GoogleExcellent service and a very pleasant company to deal with who clearly understand the local market and made selling a family home much easier than it could have been. Thanyou JFE.
5/5
TrustpilotFirst class service were just in touch and got prompt…
We were just in touch and got prompt replies from very courteous people
5/5
GoogleOur recent purchase turned out to be complicated with significant delays taking almost 6 months to complete. Lindsey Scott, Sales Progressor was not only professional but genuinely caring and supportive to both us and the Vendor.
1/5
TrustpilotWould give 0 stars if I could.
Would give 0 stars if I could.The company couldn’t provide us with a working toilet throughout our tenancy. Pinned the blame on us even though the plumber told us it was the unit. Jan forster then wanted us to pay rent even tho we were living in a property with no toilet ! Having to work from home during covid times and use the toilets of local supermarkets! Zero response from the company zero resolution and they still have our deposit 1 month on from leaving with no one being in touch.This company is the most incompetent, unprofessional company I have ever dealt with. We will be taking this further. If you want to have a hassle free tenancy use someone else.
5/5
GoogleA sound knowledge of the local market with a good value package offered for managing the sale. The proposed sale price was realistic and the photos produced put the property in a good light. The enquires from potential buyers were handled efficiently with an effective online booking system for viewings. Following an agreement on the sale, Lindsey took control of the process and was diligent, responsive and persistent in keeping the deal alive, bringing it to fruition under very difficult COVID conditions.PositiveResponsiveness, Professionalism, Value
5/5
GoogleMoving house is stressful at the best of times and with my sale/purchase, as with many, had a few to many difficult obstacles to overcome but I couldn’t of asked for more having Lindsey Scott on the end of the phone. Lindsey treated the purchase as it was her own and worked tirelessly to get all issues resolved and communicated every step of the way. She went above and beyond daily and can’t thank her enough. A real asset to the company! Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI’ve just purchased a house listed with Jan Forster. Lindsey Scott was great - she was prompt in answering any queries and was a huge help in getting us to completion.PositiveResponsiveness, Professionalism
5/5
GoogleI had Lorraine Robinson looking after me for the sale of my flat and was extremely pleased with her work. Always able to get in touch and always kept updated. Even stepped up with some extra assistance when my conveyancer was dropping the ball! Highly recommend her and Jan Forster.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jan Forster Estates's North Shields office has 207 reviews across three platforms: 123 on Google, 1 on Yell, 83 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jan Forster Estates is rated 3.9 out of 5 across all 207 reviews, and 4.5 out of 5 on Google from 123 reviews, checked 9 October 2026.
Jan Forster Estates, 10 Front Street, Tynemouth, North Shields NE30 4RG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
