Jan Forster Estates North Shields reviews

★★★★★ 1/5

Trustpilot

Dishonest, do not follow published procedure.

Totally dishonest company who does not implement their published policy. As a potential renter, this company got me to jump through all of the hoops, providing all personal data in advance, agreeing the tenancy detail etc....but still would not allow the paying of a holding deposit. The aim: to keep all prospective tenants dangling by a hook for days on end without them having to make any commitments.At the end, they told me i had not got the property because other applicants could move in earlier: completely wrong.Advice to landlords: If you want to have happy prospective tenants, with a letting agent who is fair and honest, avoid this company.

Paul · 24 March 2021

★★★★★ 5/5

Google

Very positive experience, staff were very helpful, the sale was easy and quick, and they offered the best price for their services. Highly recommended.

Ryan · 16 April 2025

★★★★★ 5/5

Google

We bought a property through Jan Foster who were marketing on the owners behalf. Our main contact was Lorraine who was excellent throughout the process. She was always very polite and patient with our queries and we felt extremely reassured by her handling of the sale.

Vivienne · 16 April 2024

★★★★★ 4/5

Google

Fantastic service from Michelle and Joyce - they were brilliant with our flat sale - friendly, efficient and professional. Highly recommend.

Marianne · 16 April 2025

★★★★★ 1/5

Google

Representative came out agreed on fee and how much property was going on sale for then asked to sign. Weeks later I ring up to find out if there's been recent interest in which they tried to get me to drop asking price by £10,000 after originally being told the asking price would sell easy. I requested to cancel their services in which they told me I was tied in to a sole agreement with themselves for 20 weeks and couldn't go with another estate agent. This was never mentioned to me before signing with them, I had been mis-sold their services. I have made a complaint and will be seeking Futher action. if you do go through this company please make sure to ask the full terms before signing any agreement and be aware they also fail to retrieve feedback from recent viewers.

Alistair · 18 June 2019

★★★★★ 4/5

Trustpilot

Good agents who work hard to help you

Speaking as a buyer, this is a good estate agent. The Tynemouth office worked hard for us, providing lots of leads and following up actively. The people we dealt with were friendly and efficient. The property descriptions seem fairly accurate although you have to realise they are working for the vendor. For example it might say “private rear yard” although it omits the bit about “but it’s shared with the upstairs flat”. The photos are good and reasonably realistic. So when you get to the property you don’t feel too disappointed with the reality.One of the better agents for the Coast area.

R · 2 June 2019

★★★★★ 5/5

Google

Sold house in less than a week... house had been advertised with another vendor for a year. Highly recommended

Paul · 18 April 2025

★★★★★ 1/5

Trustpilot

AVOID LIKE PLAGUE

Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to their condition. Children's toys damaged by the mold. Issued an eviction notice for 2 weeks before Christmas after Tennant submitted a complaint. AVOID this company like the plague.

LandlordsAreLeeches · 16 November 2023

★★★★★ 1/5

Trustpilot

I wish I had read the reviews before…

I wish I had read the reviews before engaging with Jan Forster Estates as we'd not had gone near them. My daughter had a move in date a month in advance from them, she booked her removal company etc. 1 working day before move in, the agent pulled out saying the existing tenant was no longer moving out. Something not right about the whole thing, it stinks!

Carol · 25 March 2022

★★★★★ 5/5

Google

Lorraine Robinson from Jan Forster estate agents was extremely helpful during the purchase of our property. We would like to thank her and the team for being there and being so supportive during the whole process of our move. Rita and Floor

Rita · 16 April 2024

★★★★★ 5/5

Google

Excellent, professional service on sale and purchase of our new property. The staff were always friendly and helpful.

Sharon · 16 April 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost!

If I could give less than 1star I would! Shocking customer service and just a very very bad agent!!! Avoid at all cost if you want your house marketed and sold correctly and professionally!!

Rebecca · 16 August 2024

★★★★★ 5/5

Google

Special mention to Lindsey Scott at the Tynemouth branch - she was very proactive throughout in getting a difficult transaction pushed through.PositiveProfessionalism

Alvin · 17 June 2021

★★★★★ 5/5

Google

Lyndsay has been a god send during the sale progression. she made a stressful process very re-assuring and updated me throughout

Adam · 17 June 2021

★★★★★ 1/5

Yell

AVOID AVOID AVOID

Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to their condition. Children's toys damaged by the mold. Issued an eviction notice for 2 weeks before Christmas after Tennant submitted a complaint.AVOID THIS COMPANY

LeechP · 16 November 2023

★★★★★ 1/5

Trustpilot

Imagine....

Imagine how morally bankrupt you would have to be to evict a family of six, including an eight month old baby, from their house 2 weeks before Christmas? Excellent service if you want a pesky baby out of the house just before Christmas, otherwise avoid!!!!!!!!!!

Karen · 16 November 2023

★★★★★ 5/5

Google

Absolutely fantastic estate agents. Nothing was a problem for them, very patient and understanding.

Julie · 16 April 2025

★★★★★ 1/5

Trustpilot

Forgot to pay rent to my account…

Conveniently forgot to pay rent to tlandlord account.I only noticed 2 weeks later when the account was overdrawn. Called them and they had no idea. Not the first issue I've had with this company and I'm sure it won't be the last. Will be taking my business elsewhere when tenancy comes up fior renewal.

Kevin · 2 March 2023

★★★★★ 4/5

Google

Great experience throughout the letting and preparing stage and having Lorraine Robinson at Jan Forster Estates manage the let on our behalf has been an excellent decision taking away any worry and confusion about the process.

Bri · 16 April 2024

★★★★★ 5/5

Google

Great service and communication throughout. Speedy process and always helpful staff in the team.

Steven · 13 March 2025

★★★★★ 4/5

Trustpilot

keeping seller updated on progress

I sold my property took longer than expected but that was due to first buyer dropping out.

N · 22 January 2025

★★★★★ 5/5

Google

An excellent all round service from this popular estate agent

Nicolette · 16 April 2025

★★★★★ 5/5

Google

Jan Forster have been a great support from our tenancy application being accepted through to moving in and sorting out any teething problems. I would thoroughly recommend their services to any future customers.

Becky · 16 April 2024

★★★★★ 5/5

Google

Great service, staff polite and professional at all times.

Barry · 16 April 2025