Jan Forster Estates North Shields reviews

★★★★★ 5/5

Google

I must say that even though I didn’t end up renting through these guys, I still had a really great experience with them. I went go view a flat, the lady who showed me found was lovely and so helpful. I found somewhere a little closer to where I wanted to be and when I let them know I’d be going through someone else, they were so understanding and wished me luck. I also really appreciated how after the viewing, they checked in on me but didn’t bombard me with emails like some other agents do. I still regularly check their website for properties as I’d love to work with them again in the future.

Rebecca · 16 April 2024

★★★★★ 5/5

Google

The service, advice and support from Jan Forsters Tynemouth during my house move has been fantastic. Ashley has been amazing, going above and beyond, nothing was a problem for him. From beginning to end the whole team have been great. I can't praise or thank them enough.

Karen · 16 April 2023

★★★★★ 1/5

Trustpilot

Customer service is terrible

Customer service is terrible! They will email you but then don't reply to your emails. We were ready and prepared to put down £2000 for a rental property but because we couldn’t move in within 2 weeks due to having to giving notice on current tenancy, we have then just been completely ignored by the company! The house is still up for rent almost 2 weeks later so looks like they haven’t managed to find anyone else either.

Sarah · 22 May 2024

★★★★★ 5/5

Google

I recently bought and sold using the Tynemouth branch I found that the team were efficient, friendly and professional throughout, they updated us at every step. I’d like to thank Michelle Ormond who went above and beyond in helping us with a few issues that arose and she was always available to help with any queries we had.PositiveResponsiveness, Quality, Professionalism, Value

Lesley · 17 June 2021

★★★★★ 5/5

Google

We had a fantastic experience renting with Jan Forster Tynemouth. Lorraine made the process easy and painfree, and we moved into our home in a smooth and timely manner. Thank you!

Philippa · 16 April 2024

★★★★★ 5/5

Trustpilot

It was a real pleasure working to sell…

It was a real pleasure working to sell my Aunts house with Jan Forster. They were very efficient and reactive to all my queries. At times they went that extra mile to help sell the property.

Paul · 6 November 2025

★★★★★ 5/5

Google

Leah Ramsay kept us well informed throughout our recent purchase experience, and was active in helping us communicate with the vendor to resolve issues that arose, with a successful outcome.

Jonathan · 16 April 2024

★★★★★ 5/5

Google

I can not thank Jan Forster enough, we had a very stressful day of the move but Lindsey was great. She was very professional kept me calm and made me laugh even at the most stressful time. Thank you again for all your help. I would defiantly recommend this Estate agent.PositiveResponsiveness, Professionalism

Ann · 17 June 2022

★★★★★ 5/5

Google

I recently purchased a maisonette flat in North Shields via Jan Forster Estate Agents in Tynemouth. Branch sales representative Lorraine Robinson provided an excellent service from the very start and her communication and support throughout the process was faultless. Her attention to the purchase was especially appreciated given its complexities. For this I am extremely grateful I was fortunate enough to have Lorraine liaise with all other parties involved in a calm, reassuring and professional manner.

Dave · 16 April 2024

★★★★★ 5/5

Trustpilot

Great experience buying house

Had a great experience buying the house through Jan Forster. We had a few viewings, all were arranged really quick. Lorraine from Tynemouth branch was really helpfull through all the buying process.

Aistė · 16 November 2025

★★★★★ 5/5

Trustpilot

Jan Forster 5⭐️

I appointed Jan Forster Estate Agents to search for a new tenant for a property I own.

Michele · 20 March 2026

★★★★★ 5/5

Trustpilot

I am posting this review to advise…

I am posting this review to advise people to read reviews based on the experiences of clients who have actually used the services of this Market leading company.

Helen · 17 December 2025

★★★★★ 1/5

Trustpilot

Very poor service

I tried to show up at their offices to arrange a viewing, but they closed the office because there were protestors. I learned from the protestors that Jan Forster has kept one of their existing tenants in disrepaired housing with mould, ivy and dangerous electrics, and served a section 21 on them after they filed a complaint with environmental health. I'm glad I bumped into them, or who knows what my renting situation would have ended up being! Do not rent from this organisation!

F · 16 November 2023

★★★★★ 1/5

Trustpilot

Damp, mould, leaks

Have you ever felt like your house doesn’t have enough greenery or water features? If so, I wholeheartedly recommend renting with Jan Forster Estate Agents. JF understand that city life often means you don’t get to spend enough time in nature, so they let nature come to you! JF allow their tenants to live for months on end with mould; ivy growing through cracks in the structure; leaks; and damp. They ignore their tenants requests for these things to be removed, to the extent that four rooms in one family’s house were totally unusable. JF are so dedicated to the idea that we should all be communing with nature and the outdoors that they even served this same family an eviction notice for 10th December, sending them out onto the streets for Christmas.

Hollie · 16 November 2023

★★★★★ 1/5

Trustpilot

appaling treatment of tennants

appaling treatment of tenants, property left in disrepair with multiple health hazards such as electrical hazards and damp/mould, when complaining about these issues, was issued with a no fault eviction. absoloutley abhorrent 'service' and treatment of tenants who have always payed rent on time. the landlord lives and works in dubai earning massive amounts. the letting agents have no care or regard for human wellbeing and care only about maximising profits and allowing tenants to either accept living in squalor or be homeless.

DownWithLandleeches · 15 November 2023

★★★★★ 5/5

Trustpilot

We had a great experience buying a…

We had a great experience buying a house through JFE tynemouth branch. Lorraine in particular was very helpful and forthcoming with communication between ourselves and the seller. Would use them again.

Abbie · 25 October 2025

★★★★★ 5/5

Trustpilot

Very happy to recommend

Jan Forster Estates have found excellent tenants for my rental property for several years, so they were my first choice when I decided to sell and I have not been disappointed.

Dawn · 24 October 2025

★★★★★ 5/5

Google

Dealing with Jan Forster Tynemouth has been a pleasure. They dealt with selling our late father's house with compassion. It went through smoothly from start to finish. The valuer was very friendly and professional. Lorraine Robinson kept …

Beryl · 16 April 2023

★★★★★ 5/5

Google

Lorraine Robinson has been great throughout my buying and selling experience. Friendly, professional and always willing to help. Would definitely recommend her.

Julie · 16 April 2024

★★★★★ 1/5

Trustpilot

STAY CLEAR, EVICTING A FAMILY AT CHRISTMAS

Jan Forster have left a family in a damp, mouldy home for months. Now they are getting ready to evict them for complaining. Could you be more heartless, greedy and cruel than throwing a family, their children and their baby onto the street just before Christmas? Shame on this lot. They have no place in our city and we will not tolerate them leeching off of families to line their own pockets. Avoid them at all costs.

Andrew · 16 November 2023

★★★★★ 5/5

Google

Great experience with everyone in the Tynemouth office. Judith was lovely and helpful, and Michelle has been an absolute superstar, keeping us sane and fighting our corner, and being patient explaining everything, through the whole process!!

Dan · 16 April 2023

★★★★★ 5/5

Google

Great estate agents in Tynemouth front street . Staff are polite and genuinely interested in getting you a sale on your property. The details on my property where correctly put together. Great video uploaded to YouTube and rightmove showed my flat off perfectly.

Jennifer · 16 April 2025

★★★★★ 1/5

Trustpilot

Listed a families home with JF

Listed a families home with JF, forced us to take off the market after we accepted an offer based on their assurance they had been vetted, months went by and buyers finally got refused an mortgage, didn't even have a credit score, by which point the market had tanked, then we had to buy ourselves out the contract. Plus charged us for a walk through video that was supposably sent out to clients, when I asked to see it they couldn't produce it and gave a half arsed reason why it didn't exist.

Peter · 25 May 2023

★★★★★ 5/5

Trustpilot

I bought my new house and sold my old…

I bought my new house and sold my old one with them and couldn't fault their service, friendly, professional, and good communication.

Terry · 24 October 2025