Every review we hold for the North Shields office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHorrendous useless imbeciles.. unfortunately
Abysmal estate agent I actually removed them due to the incompetence of the long Benton branch I took them to the ombudsman who are actually paid by estate agents so is a waste of time , anyway I paid twice , as soon as I moved estate agents my home sold in 5 days , everyone has there own opinions but the consistent bad reviews show them for who they are lessons learnt
Neil · 8 January 2025
Agent replied · 28 July 2025
Thank you for your feedback- we are sorry you were unhappy with our service.
As explained to you in line with our contract, we do have a tie-in period, which is normal. Whilst in our contract, we did find a buyer for you who unfortunately decided not to proceed.
We tried to help and actioned all your requests, however, you decided against our advice to use another agent whilst in our contract period. In line with our complaints procedure, the matter has been fully and properly investigated by the Property Ombudsman who found that we had acted appropriately and were not at fault.
Clients can rest assured that we are a reputable and helpful estate agent.
★★★★★ 5/5
TrustpilotFor the second time in two years I have…
For the second time in two years I have had the pleasure of working with Jan Forster estates. They have been super efficient, friendly and extremely helpful. I built an excellent relationship with Lorraine Robinson in particular who managed my house sale brilliantly…thank you!
Fiona · 3 July 2026
★★★★★ 5/5
GoogleBought the house through Jan Forster, it was an amazing experience. Lorraine was really heplfu through all the buying process
Aistė · 16 December 2025
★★★★★ 5/5
TrustpilotFirst Rate Agents
Mel, Helen and Lorraine have been absolutely fantastic! Such a friendly, helpful company. They had my house sold at the asking price within 1 week! You can't get better service than that! Would highly recommend Jan Forster. I can't thank them highly enough.
John · 1 July 2026
★★★★★ 5/5
GoogleI found working with Jan Forster Estates extremely helpful. In particular Lorraine Robinson is a very professional and diligent person. She was the reason why I choose to use JF for a second time.
Jean · 11 July 2025
★★★★★ 1/5
TrustpilotShockingly bad record keeping
Shockingly bad record keeping, and very questionable handling of upfront rent. Not a good experience.
Emma · 7 May 2026
Agent replied · 2 June 2026
We’re sorry to hear that your experience did not meet expectations. I can confirm that we maintain accurate financial records and handle all payments appropriately in guidance with Money Shield, The Lettings Partnership and TPO Code Of Practice.
I note from our records you moved out of a property with us in November 2025, however, appreciate any feedback and are happy to discuss any specific concerns directly. Please feel free to contact us on 0191 236 2070.
★★★★★ 5/5
GoogleWonderful service from start to finish with Michelle and the rest of the team at Jan Forster Tynemouth! Helpful with pushing solicitors who are slow, and excellent at keeping both buyer and seller int he loop. Thank you Michelle!
Joseph · 16 April 2025
★★★★★ 5/5
TrustpilotI wanted to thank Carl who has showed…
I wanted to thank Carl who has showed me around a few properties from the Tynemouth branch. Lovely helpful guy!
Nick · 30 October 2025
★★★★★ 5/5
TrustpilotFriendly and professional
Michelle Ormond and her colleagues at Jan Forster in Tynemouth could not have been more helpful during the sale of my late mother’s house. From the initial evaluation visit, through regular updates to completion, all JF staff were friendly and professional. Even when we hit a blip and I was starting to panic, they were calm and reassuring. Excellent service all round!
MR · 9 December 2025
★★★★★ 5/5
TrustpilotSusie in gosforth office has been very…
Susie in gosforth office has been very helpfull .It makes such a difference when in process of buying a property when your worries are sorted quickly and always returns my phone calls
Margaret · 30 July 2026
★★★★★ 5/5
GoogleMy purchase was a very long complicated affair. However the staff at Jan Forster in Tynemouth and in particular Michelle Ormond the Branch Manager did everything they could to facilitate my purchase, keep me informed, & speed things up. I would highly recommend them & indeed have, as my cousin is now selling their property through them.
Maggie · 16 April 2024
★★★★★ 3/5
GoogleHaving read good reviews on here I’m sorry to have to say my experience was not that good! I bought a property through the Tynemouth branch in March this year and found the customer service very cold and un helpful, they had no information for me when I reached out for any and I never heard a thing from them from start to finish. I contacted them on completion day to see if I could collect keys and that was the only time I felt any response of positive energy. I would not use them to sell my property having been on the other side as a buyer.
Deborah · 23 April 2025
★★★★★ 5/5
GoogleI would like to thank Michelle Ormond and Leah Ramsay for all of their help while I purchased my first home. Nothing was too much for them and they kept us informed about each and every step of the process. I would really recommend Jan Forsters Tynemouth to anyone looking to buy or sell their home!
Connor · 16 April 2024
★★★★★ 5/5
GoogleMichelle and her team at Jan Forster (Tynemouth) have been wonderful throughout our recent property purchase. The team were always very responsive and Michelle helpfully provided guidance when navigating some obstacles during our first property purchase. We couldn’t be happier in our wonderful new home, in the beautiful village of Tynemouth. Thank you once again!
John · 16 April 2024
★★★★★ 4/5
GoogleJanforsters, Tynemouth, were helpful in me purchasing an excellent property. Especial thanks to Lorraine, Joyce and Michelle who provided a warm and creative response to enquiries at a very stressful time.
Neil · 16 April 2025
★★★★★ 1/5
GoogleShocking estate agents. Avoid at all cost! They want to tie you in for 12 weeks then do nothing other than post on right move and when you complain and ask to leave charge you £1,800 for not selling the house and threaten you with legal action.
Rebecca · 16 April 2025
Agent replied · 24 August 2024
Thank you for your feedback and once again we are sorry you were unhappy with our service.
As explained to you in line with our contract we do have a tie in period which is normal. Whilst in our contract we did find a buyer for you who unfortunately decided not to proceed.
We tried to help and actioned all your requests, but you decided against our advice to use another agent whilst in our contract period.
In line with our complaints procedure the matter has been fully and properly investigated by the Property Ombudsman who found that we had acted appropriately and were not at fault.
Clients can rest assured that we are a reputable and helpful estate agent.
★★★★★ 2/5
GoogleCurrently renting from Jan Forster. Easy enough process getting the property in the first place, however, communication and service has been quite poor since we have moved in. Repairs not completed for 2 months, we have contacted the office on several occasions and get the same “we’ll call you back” response then radio silence. Managed to book in a repair man once however they picked the one day we told them we wouldn’t be in so had to reschedule.
Antony · 16 April 2025
★★★★★ 5/5
GoogleJan Foster Tynemouth is an excellent estate agent service. Incredibly professional and responsive. From making an inquiry to visiting the property to completion was really supportive. I would highly recommend them.
Margaret · 16 April 2025
★★★★★ 5/5
TrustpilotGreat Company
Jan Forster and Lorraine Robinson in particular were fab during the whole process of selling my flat. Very smooth from start to finish 👍
Tim · 14 August 2026
★★★★★ 5/5
GoogleI bought my flat through Jan Forsters in tynemouth. Lorraine Robinson handled this for me and she was fantastic answered all my questions and chased up the seller which led to me getting the flat a month early which is great. I would recomender in a heartbeat. Thanks Lorraine and jan forsters team.
Mick
Mick · 16 April 2024
★★★★★ 1/5
TrustpilotLiterally the worst company ever
Would honestly give them zero stars if I could.Not sure where to start. Probably the worst letting agency I have dealt with.For a start we were left without hot water for 6 days. Kept getting told the engineers were busy. Even though the law is to not be left longer than 24 hours.Barely respond to maintenance reports unless you constantly go on at them. They never get anything fixed. There was a window that needed fixed that never got sorted. The bath was leaking water from the overflow and it took 3 engineers to fix it… Not really sure why it was such an issue.They just don’t seem to care at all.Now that I’ve moved out. It’s been well over the time for them to get my deposit back and I still haven’t heard from them. Even after asking multiple times.I have been told I would get that information yesterday. But don’t be daft, of course I haven’t.So I’m having to take this further.Honestly don’t know how they are still functioning as a company.AWFUL. Avoid if you want to rent somewhere stress free.
Rach · 1 February 2022
★★★★★ 5/5
GoogleI would definitely recommend Jan Forster to use as an estate agents they were brilliant from start to finish all the ladies in the tynemouth office are brilliant, special thanks to Leah who was there for us in the end once the offer had been secured and made the whole experience less stressful...
Helen · 16 April 2024
★★★★★ 1/5
TrustpilotMismanagement and lack of accountability
The company’s recent insolvency appears to have been driven by poor financial and strategic management rather than a lack of viable business. According to the insolvency documentation, the lettings and property management side of the business remained profitable, yet long-standing employees were dismissed with no notice or adequate support.
David · 9 January 2026
★★★★★ 5/5
GoogleLovely, friendly, helpful staff. Very supportive when things went a bit array with the purchase. Definitely go the extra mile. Thank you Michelle and team.
Deirdre · 16 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
