Abbotts Wroxham reviews in North Norfolk

★★★★★ 1/5

Trustpilot

6 weeks without receiving my deposit back

Their agents have no idea what they are doing, I’m asking for my money/deposit back more than a month and no one is able to solve the problem.There is no a process in please to get help, they internal communication is completely broken generating burocratic delays for tenants.Stay away and save yourself time and stress not dealing with them.By today, I still not receiving my deposit back, and I left the property the 25th of May 2021.

Francisco · 8 July 2021

★★★★★ 1/5

Trustpilot

OMG!

OMG!LOOK AT THE STATS.BAD 78%Moving house they say is one of the most stressfull things you will do.Well abbotts norwich just made it 1000% worse.Fantastic professional words to suck you in to sign contracts promised the world.Reality,incompentent staff,left hand not knowing what the right hand is doing.Misinformation to fob you off.In 3 weeks only arranged one viewing and they messed that up.Told me person did not attend but I proved they did by my cctv,agent not proactive or paying attention and let the person walk off obviously viewer bit confused was at correct address that's where agent should of stepped in.First lost possible sales and last!.Spoke to manager hoping to provide some constructive criticism and get this back on track with some explanation, OMG straight on the defensive and at my juggler basically calling me a liar!.I provided all the evidence requested to prove my reasons for my complaints and was just fobbed off and dismissed, all staff closed ranks.Have a email from abbotts the reason I was complaining was to be released from my contract early how insulting nothing further from the truth just wanted a professional honest service.Contract was terminated and hopefully I can find another agent professional and honest that's all i ever wanted.Complained to area manager ,was very helpful and understanding and said would investigate.I dont think i will hear anymore of the outcome but i am just glad to be away from there.YOU HAVE BEEN WARNED!

Alan · 23 October 2020

★★★★★ 1/5

Trustpilot

I will never use abbots again

I have been with abbots for 2 years , I will not be using them again ,from the get go there has been problems from taking a month to give me £50 of the first months rent to a letting agent trying to bully me into having a tenant I personally knew .lying that my ceiling had collapsed and water was everywhere to me and the plumber when water was just coming down the over flow pipe , accusing me of not paying the electrician which I did 2 months previous to withholding money from my rent for work done to the property when I had told agent and property management I would pay the workman direct so will have to wait longer to get the rest of my rent . I was also told over a year and a half ago that the tin foil over my windows had been taken down to learn last week it was still there when questioned about this " misleading " information I was told tenants have a right to peace and quiet to sleep in the day again very confused as there is such a thing as black out blinds or curtains and I don't want my property looking like a drug house on a prison estate and they told me over a year ago it had all been sorted ? . They were also approached by the letting agent I was wanting to go with in November they had a told the new letting agent they could take over the property after November's rent was paid when I asked was this going ahead and had they sent over the details I was told that conversation never happened and I had to give them 6 months notice or wait until the end of the tenancy so again very confused when I then told them I wouldn't be staying with them at the end of the tenancy i gave them a few reasons why i also said new letting agents set up fee is cheaper i then recieved an email saying they would match new agents set up fee to keep me there so again very confused as to why they were charging so much if they can change the prices of everything .

Jessica · 10 December 2024

★★★★★ 5/5

Google

Thank you to Emma and the Team at Abbott’s for all their help in securing our first home! They were all friendly, helpful at keeping the house buying process moving and always at the end of a phone call whenever we needed them. Thank you!

Yoga · 24 October 2020

★★★★★ 1/5

Trustpilot

Rude, unhelpful and useless.

Rude, unhelpful and useless. Having been spoken to reluctantly by a guy who claimed to be working from home but "just about to go out", he was unfriendly, unhelpful and said he'd ring me back next day and make sure I "was put on the mailing list". That was a week ago. I should have read the reviews before even calling them. If this is the level of their service I shall definitely avoid them.

Lorraine · 12 March 2021

★★★★★ 1/5

Trustpilot

My son and his young family have been…

My son and his young family have been renting from Abbott’s for about five years now. Their landlord went up in the loft and put his foot through the ceiling in their bathroom. Huge hole and mess everywhere which my daughter in law cleaned up. There is water coming through the roof and there is wires everywhere. Landlord is taking his time getting it fixed. My son went to Abbott’s and asked if they could help and they turned around and said “No we can’t, you can hand your notice in if you want too”. IBeyond belief Abbots, they have two young children one with Asthma and you suggested they make themselves homeless by handing in there notice if they are not happy. You are a big joke and all as you care about is the money. NO CUSTOMER SERVICE AT ALL I am disgusted at you.

Julie · 21 June 2019

★★★★★ 1/5

Trustpilot

Mildenhall - No communication & false hope

Abbott's Mildenhall In 16 weeks we had a total of 0 viewings. I would not recommend Abbott's estate agents in Mildenhall. The service was poor. Very bad communication and customer service. We experienced mistake after mistake with these agents with no apologies or ownership of errors. Since the very beginning we had many issues with the estate agent (Spencer Bartley). Initially we decided to go back to Abbotts for the sale of our house as we bought our house from them 3 years ago and had a good experience. However the Manager we previously dealt with retired, and the communication between them and us had noticeably changed in a bad way. Spencer (the new branch manager) told us that he prices houses to be sold quickly and efficiently. Later on we realised that he massively over priced our house to get us to sign the contract. After having no interest, I had to contact Spencer as I felt that he was not communication or guiding us in regards to reducing the price. After still not having any interest, we decided to get another estates opinion. Spencer said that we cannot go multi agency, however we later realised he did not fill out our contract properly meaning the contract was void, therefore he had to oblige. With the new estate agent we soon got some viewings and was updated regularly with sound advice/guidance. The couple of viewings that did get scheduled with Abbott's got cancelled very last minute. AND our final experience with Spencer... After cleaning our house, myself and my partner left our house for a viewing that one of the Abbotts agents arranged. I received a phone call from Spencer asking why I wasn't at my house, I told him that he should have a key as requested by Spencer at the earlier stages of this horrible service. Spencer refused to believe that I left a key at the estate agent. On arriving home, we was met by Spencer with our door keys. He struggled to apologised still not taking any ownership of being at fault. Further more, even if they thought they didn't have a key he should have confirmed that I should be at my house to let them in, however there was no communication of this at all.

Tom · 11 May 2019

★★★★★ 5/5

Google

Unbelievable service from Emma and Sharon , nothing short of a great experience on a difficult transaction. Cannot recommend these ladies and the office highly enough.

James · 3 August 2025

★★★★★ 5/5

Google

Emma and Kelvin (Abbotts, Wroxham) found me the perfect house I was looking for. The service was brilliant from start to finish and they both couldn’t do enough to help me along the journey. Really great service and I wouldn’t highly recommend that you use them!!

Will · 24 November 2024

★★★★★ 5/5

Google

The staff team at Abbott's in Wroxham were great throughout our purchase, particularly Emma, she really did go the extra mile chasing everyone up and keeping us consistently updated. We would highly recommend them and would definitely consider using them in the future.

T · 24 October 2020

★★★★★ 5/5

Google

The team in Abbott’s of Wroxham are unique, they have the client at the forefront at all times; nothing is too much trouble and their expertise and professionalism goes beyond expectations. Our contact in the office was Sharon Taylor; she was remarkable...a friendly and totally reliable person with whom to put any queries or concerns to, knowing that they would be resolved competently and reassuringly very quickly. Our sincere thanks go to her and the team in Wroxham.

Paula · 24 October 2022

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY Used this…

DO NOT USE THIS COMPANY Used this company (colchester branch) to try and sell my house biggest mistake I've ever made. No feedback on any of my 8 viewing over the 3mths with them. Even the regional manager complete liar. Estate agents turning up on unconfirmed bookings. As a first time seller this has had a big affect on selling my house as to the time it has spent on the market. New local agents total different experience we'll run loads of viewings loads of feedback just wish i had gone with them first

Andrew · 27 July 2024

★★★★★ 5/5

Google

We were so pleased with the service we received from Abbotts in Wroxham when buying our house in Wroxham. Nothing was too much bother, Emma was very helpful and quick to reply to queries. Would recommend.

Jenny · 24 October 2020

★★★★★ 5/5

Google

All of the people working at the Wroxham branch of Abbotts are extremely pleasant and eager to help you through the minefield of buying or selling a property. They always answer the phone in a cheerful manner.

Celia · 24 November 2024

★★★★★ 5/5

Google

Lovely team at Abbotts. Not only cheerful and knowledgeable throughout the whole selling and buying process but also helpful and supportive when approached with any queries. Would definitely use them again.

Julie · 24 December 2024

★★★★★ 5/5

Trustpilot

Thank you to Mr Sharma & Abbott’s

I would like to say thank you to Mr Sharma & Abbott’s for helping me find tenants for my old family home. He was very responsive and helpful during the process and would recommend Abbott’s to any other landlord looking for a smooth transition from start to finish. Mr Sharma is a very good man.

Jason · 5 April 2022

★★★★★ 5/5

Google

This is the second time we have used Abbotts in Wroxham, once for buying some years ago and once for selling recently. We found every person who works at this branch to be professional, friendly and willing to go the extra mile. We truly …

Liesl · 17 April 2024

★★★★★ 5/5

Google

I have used Abbotts estate agents in Wroxham twice now and would highly recommend them. A big thankyou to Kelvin,Emma,Sharon and team on making it a smooth move.

Richard · 24 October 2020

★★★★★ 5/5

Google

All of the staff in the Wroxham branch have been extremely helpful and friendly during our recent purchase. They are a very professional team who are always able and willing to help. I would recommend using Abbotts at Wroxham without hesitation.

Scott · 23 May 2024

★★★★★ 5/5

Trustpilot

Joanne from the Thorpe Bay office has…

Joanne from the Thorpe Bay office has been very helpful,

Linda · 6 May 2026

★★★★★ 1/5

Trustpilot

Another week waiting for my overpaid…

Another week waiting for my overpaid rent. It's a complete shambles of a company. Liers and absolute scammers. They can't locate a payment by a landlord. Joke. They deserve to be shut down for good. -10/5

Mateusz · 23 September 2025

★★★★★ 5/5

Google

The team here are professional and efficient. Having recently bought a house through Abbots of Wroxham, I was so impressed with the speed that queries were dealt with, nothing was too much trouble. I spoke with most of the team at various times, all were friendly and helpful. Emma helped us through the whole process and was brilliant in progressing the purchase. I would most certainly use them again.PositiveResponsiveness, Professionalism

A · 24 October 2021

★★★★★ 5/5

Google

The staff at Abbotts went over and above our expectations in selling our late Father’s property. Particular thanks to Sharon and Emma for their friendly and helpful service.

Carol · 25 October 2019

★★★★★ 5/5

Google

We had the pleasure of working with Emma at Abbott’s. She was an absolute star, it was a difficult purchase (not due to Abbott’s, but sellers further up the chain) but Emma ensured that this was chased and updated both our seller and us as the buyer- going above most estate agents and making sure everyone in the chain was progressing as they should. I would have no doubts in when selling a property going back to Emma at Abbott’s, often many estate agents are good at advertising and finding a buyer through rightmove but awful at keeping track and progressing your sale. However Emma at Abbott’s ensured that this was dealt with as best she could and always made sure she was contactable. For anyone looking at finding at good estate agent in Norfolk, buying/ selling a home can be stressful but save yourself that hassle and go with Abbott’s!!

Hannah · 24 October 2023