Trusted Agent profile · North Norfolk
★★★★★
219 reviews across 2 platforms
2 Broads Centre, Hoveton, Wroxham, NR12 8AJ, North Norfolk, NR12 8AJ
Abbotts's office in North Norfolk, at 2 Broads Centre, is rated 3.4 out of 5 across 219 reviews on two platforms, including 86 Google reviews rated 4.9.
Every review we hold for the North Norfolk office, from every platform, shown as written. First names only.
5/5
GoogleFirst class estate agents have use them to sell my mum's and mother-in-law's houses, the service l couldn't fault they are happy to help and go that extra mile for you. A big thank you to the staff in the Wroxham Branch keep up the work.
Thank you Petrina for such a fantastic review. It is great to read that you benefited from the proven 5 star service. Kind Regards, Sarah
1/5
TrustpilotWouldn't use them if there was only one Estate Agent...in the world.
I have previously put my property on the market with Abbotts. Firstly, they were not very good listeners at all. They wouldn't listen to comments about how I knew my house after living there for around a decade (at the time) & when it comes to photographs (on Rightmove) apparently less is more according to them. I eventually removed the property from the market unsold but they had the cheek to ring me one day & TELL ME that I needed to put it back on again with them. They are very corporate, money focused & employ high-pressure generic employees (like them) I get a letter almost EVERY WEEK now it is back on the market again telling me that it's time to list with them. If it feels wrong then don't do it.
1/5
TrustpilotSo very Bad.
So very bad. When a company insists that a potential buyer prove their monetary situation even before viewing a property, let alone getting to the point of making an offer, it is not only pointless, rude and disrespectful to those who go to them to view a property, but more importantly, does a huge disservice to the people who go to them to sell their property. I assume they are so flooded with sales that they can afford to act in that way on behalf of their clients. Monetary verification comes at a later date once an offer has been made. It's like walking into an auto showroom and proving your bank balance prior to looking! A crazy bad business policy that in this case may have lost a sale for their client.
1/5
TrustpilotUnacceptable service
If you are looking to rent a property or planning to let your property like I did then you must avoid this company.Abbotts was managing my property and the entire experience was very very bad. This company has been failing me on every level and I have been very disappointed. My property was left uninhabitable following the tenancy causing great financial burden for me. The tenancy ended 7 months ago and I am still waiting for return of deposit and closure of my books. I have not seen anything as unprofessional and self centred. Please avoid at all cost.
5/5
GoogleRealistic pricing guidance. Good follow through and solicitor chasing until completion. Friendly and helpful staff
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
5/5
GoogleExcellent service. Sharon and Emma are great staff of Abbotts.They both have been so helpful throughout our purchase. and cannot be faulted in any way. We thoroughly recommend them for any future purchasers looking around for the best agent in the area!
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
1/5
TrustpilotIncredibly disappointing service
Incredibly slow and disappointing service
1/5
TrustpilotWheres my Deposit!! It's been 8 months of chasing
If you choose to rent through abbotts, I have a warning for you... DON'T DO IT unless your happy to be scammed out of your deposit. If I could give no stars I would!
2/5
TrustpilotPoor service
I have to say that I have been very disappointed with your service for the following reason:
5/5
GoogleI’ve used Abbott’s several times now as they have a very professional approach, nothing is too much trouble, friendly team and sold my house very quickly. I would highly recommend them to anyone wanting to sell there home.
Hi Ms Knight, Thank you for this great review and congratulations on your sale. I am pleased to read that the branch team were able to help. Kind Regards, Sarah
1/5
TrustpilotWorst experience ever
I really dint want to spend even a minute of my time for a review with such an incompetent property agent but I am doing it to save others from wasting their time and money.
1/5
TrustpilotUnsolicited mail received from Abbott's…
Unsolicited mail received from Abbott's Kings Lynn.They cannot even sell a property similar to mine up the road, but they are quite happy to tout for my business.They search for property addresses from online estate agents because they know their days are numbered. They then promise the earth when in fact they are just parasites who are no better than any other high street estate agent. Avoid at all costs......
5/5
GoogleExcellent and respectful service. Everyone at the branch was professional and wasted no time in following up on tasks. It was the one aspect in selling our house that just was never a problem!
Isebel, thanks for taking the time to leave your wonderful review. Kindest regards, Mark
5/5
GoogleAn excellent service provided by the Abbotts team at Wroxham. Really helpful in all aspects of moving home.
Thanks for the lovely 5* review Robert! We really appreciate your kind words and best wishes in your new home! Graham, Customer Relations
5/5
GoogleVery professional team, kept me informed every step of the sale. Realistic and honest pricing.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotDelays in getting repairs done in the…
Delays in getting repairs done in the property . For example 6 weeks without a washing machine . Calls never returned . Very poor customer service especially when ending my tenancy . Friendly until you sign and move in , then they aren't interested in you anymore . Will never use them again
5/5
GoogleThanks to all the girls in the office, who were so helpful and friendly during the selling process, which was a long drawn out process due to some timewaster buyers.
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
4/5
GoogleThe knowledge that there's someone experienced, calm and thoughtful on the other end to hold your hand through one of life's most stressful event just makes everything so much better.
It is fantastic to read Wong that the team eased the very stressful process, were calm and thoughtful and helped to make everything easier for you. Kind regards Emma
5/5
GoogleWe cannot recommend Abbotts highly enough. Emma worked tirelessly in getting our move completed, always responding to our calls and emails.PositiveResponsiveness, Professionalism
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from start to finish, staff all very helpful, keeping us updated on each stage of selling and progress report.PositiveProfessionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleThank you so much for all your work in making sure the purchase went through so smoothly - very much appreciatedPositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleVery friendly, quick and courteous thoughout the selling process - providing regular updates
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Trustpilotwe asked for a valuation and were well pleased.
we asked for a valuation, and Samantha came out to see us. she gave us some very good advice and valuation better than we had expected, along withher help we were able to compleat our tasks that we are working on
5/5
GoogleAbbotts were the Estate Agent for our purchase and Emma done everything she could to help us where possible. Highly recommended.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abbotts's North Norfolk office has 219 reviews across two platforms: 86 on Google, 133 on Trustpilot (across the whole business).
Abbotts Wroxham is rated 3.4 out of 5 across all 219 reviews, and 4.9 out of 5 on Google from 86 reviews.
Abbotts Wroxham, 2 Broads Centre, Hoveton, Wroxham, NR12 8AJ, North Norfolk, NR12 8AJ.
