Trusted Agent profile

Abbotts Wroxham reviews

3.4

★★★★★

219 reviews across 2 platforms

2 Broads Centre, Hoveton, Wroxham, NR12 8AJ, North Norfolk, NR12 8AJ

Abbotts's North Norfolk office at 2 Broads Centre is rated 3.4 out of 5 across 219 reviews on two platforms, including 86 Google reviews rated 4.9.

Google logo

4.9 / 5

86

Reviews on Google

This office

Trustpilot logo

133

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the North Norfolk office, from every platform, shown as written. First names only.

4/5

Google

Abbotts recently sold our cottage in Walcott for us. It was quite a roller coaster - lots of interest and offers, which was great, but it took a while for us to find our buyer. Thorough out that time, Emma and Sharon were a great 'tag team' I could always talk to one of them and they knew what the situation was. They were very flexible - our property was a holiday let and there were times where they went above and beyond to make sure the cottage was ready to view. Once we'd found our buyer, their post sales efforts were great. The only negative for me was the Solicitor that our buyers used - DCLaw. They were recommended to them by Abbotts and I have to say, they were terrible. Our buyers found them extremely difficult and slow to deal.

Sally · 27 October 2025

Agent replied · 10 November 2025

Thank you for sharing your experience with Abbotts! It's always our goal to provide exceptional service and support to our clients and we're so glad to hear that Emma and Sharon were able to help make your sale a success. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We recently sold our property through Abbotts in Wroxham and wow what exceptional service from everyone involved from Jack who came to value our property to then marketing it and then Sharon, Emma and kelvin all keeping us updated throughout and also a special shoutout to Emma who carried out the viewings on our property and knew all the information about the viewers and also updated us weekly with the after sales process which is exactly what you want from your agent, she was amazing! It’s clear to see that everyone in the office is so passionate about selling homes and offering excellent service from start to finish.

Amy · 20 October 2025

Agent replied · 10 November 2025

Hi there! Thank you for your kind words about your experience with Abbotts in Wroxham. We are thrilled to hear that our team went above and beyond to provide exceptional service throughout the selling process. It was a pleasure working with you and we are grateful for your trust in us. Thank you for recognizing Emma's hard work and dedication. We are passionate about helping our clients sell their homes and it's always heartwarming to receive positive feedback. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I recently viewed a property through Abbotts in Wroxham and I must say my experience with all the staff I spoke with was first class! Very professional with good advice about the whole house buying process - especially Sharon and Jack. Thank you!

Jason · 17 February 2026

Agent replied · 17 April 2026

Thank you for your kind words! At Abbotts, we strive to provide nothing but top-notch service to all our customers. We are glad Sharon and Jack were able to assist you in your house buying journey. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

The experience I had from start to finish with the team at Wroxham was fantastic, the professional approach in marketing my property, leading to it being sold was great. Unfortunately the sale fell through but this was not the fault of the agency, just unscrupulous buyers messing both me and Abbots about. They marketed my property immediately again and the support I got from Emma, kelvin and the rest of the team was unbelievable and professional, with regular updates and great advice. Putting the unfortunate upset we had to one side, the overall journey was made simply and manageable by Abbots.

Paul · 17 September 2025

5/5

Google

Used Abbotts at Wroxham to sell a property recently. I have used them before always good service. Emma was always on the case for us, thank you Emma. The whole team are pleasant and helpful I would use Abbott's at Wroxham again

Lynn · 3 November 2025

Agent replied · 10 November 2025

Thank you for taking the time to leave such a positive review. We are thrilled to hear that you had a great experience with Abbott's at Wroxham and that Emma provided exceptional service. Kind regards, Lucy, Customer Feedback and Support Team

4/5

Google

Unfortunately, our property remained on the market for considerably longer than we would have wished, being a difficult period of political uncertainty and for houses of our price range. It was eventually necessary to do a price reduction in order to secure a sale. During the period Abbotts were very supportive and their wide reach of agencies led to a substantial number of potential buyer viewings. During our dealings with Abbotts, staff were always courteous and helpful and were always prepared to escort potential buyers around the property in our absence. They would also do an intial of assessment of interested customers to ensure there were no “time wasters”.

Alan · 17 January 2026

Agent replied · 17 April 2026

Thank you for your honest review. We apologize that your property took longer to sell due to external factors. We are glad that our team at Abbotts was able to support you during this time and generate interest from potential buyers. Our goal is to provide courteous and helpful service, and we are happy to hear that reflected in your experience. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I completed on a house in Ludham in June. In the early stages the team at Abbotts in Wroxham were lovely, not only facilitating the initial visit but helping out at short notice when we wanted see the property again (and again!) Once the offer was accepted they were very diligent in chasing solicitors and the vendors to ensure that I always knew what was going on and the whole transaction went through with out a hitch. I also used their mortgage service and they helped me find a suitable short term mortgage that was needed until my house sold. I have no hesitation in recommending them to you if you are trying to buy or sell a local property.

John · 23 May 2024

Agent replied · 23 October 2024

Thank you for the fantastic 5* review and recommendation. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Great support from all the team who were polite and helpful at all times. Special thanks to Emma. Kept us in the loop throughout the sales process.

Rachel · 17 February 2026

Agent replied · 17 April 2026

Thank you for your kind words! Our team takes pride in providing exceptional support and we're thrilled to hear that your experience was positive. We will make sure to pass along your special thanks to Emma. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Excellent service provided by Abbotts in Wroxham. Initially Simon managed the contacts by visiting my elderly relative personally, making it an easy process for less able bodied clients. Then the entire process was handled perfectly by Emma, from numerous viewings, arranging EPC, holding keys, even helped me with meter readings. Abbotts recommended a great solicitor who they worked closely with. An excellent recommendation too, well worth going with their suggestion. Thoroughly pleased with the service Abbotts provided A*****

Bex · 17 January 2026

Agent replied · 17 April 2026

Thank you so much for your glowing review! It was a pleasure to assist you and your relative throughout the process. We take great pride in making things as easy as possible for our clients and are thrilled that you were pleased with our services. Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Thank you Sharon from Abbotts of wroxham An absolute pleasure to speak to Could not have been more helpful Thank you so much for your help finding our new home Karl & Mandy

Karl · 17 December 2025

Agent replied · 17 April 2026

We are so glad to have had the opportunity to assist in your home search, Karl and Mandy! Sharon and the team at Abbotts of Wroxham take great pride in providing exceptional customer service. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Great experience dealing with the team here, really friendly but very professional. Jack went above and beyond to help with the process.

Jake · 17 February 2026

Agent replied · 17 April 2026

"Thank you for taking the time to leave such a positive review! We are thrilled to hear that our team provided you with great service and that Jack went above and beyond to assist you. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I have been dealing with a few agents over the last 12 months and I certainly found Abbotts of Wroxham the easiest. Emma was very helpful and nothing was too much trouble...House now purchased Thanks

Alison · 20 October 2025

Agent replied · 10 November 2025

Thank you so much for sharing your positive experience with us! We are thrilled to hear that our team, especially Emma, was able to make your home-buying process a seamless and enjoyable one. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Great customer service all around. All extremely helpful, especially Jack! Would definitely recommended this estate agents! Thank you Abbotts Wroxham :)

Bethany · 17 February 2026

Agent replied · 17 April 2026

Thank you for the kind words! We are thrilled to hear that you had a positive experience with our team, specifically Jack. We take great pride in providing excellent customer service and are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Tim @ Kings Lynn - 5 Star!!

We brought a bungalow from a seller using Abbott’s at the beginning of the year. Tim @ Kings Lynn branch truly went above & beyond for us. He attended extra viewings, even on his Saturday day offs. He kept us updated as to progress. But above all else he was in constant contact with the seller & their solicitor, pushing them along to get the sale through in the timeframe we needed. He made endless phone calls, got involved in paperwork where he had no obligation to & was always on the end of the phone when we needed him. Would recommend Tim to anyone. I think he was as excited as we were the day we got the keys!!! Thank you

Abbey · 9 April 2025

5/5

Google

We used Abbotts in Wroxham to sell our house recently, having moved a few times in the past I have to say I wouldn’t hesitate to use them again , from start to finish the customer service was excellent. From Jack valuing the property to the admin team Emma and Sharon.they went extra mile to keep us updated throughout the process. Thanks Abbotts .

Amy · 17 February 2026

Agent replied · 17 April 2026

Thank you so much for your kind words! We are dedicated to providing exceptional customer service and we are thrilled to have met your expectations. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thoroughly recommend Abbots @ Wroxham if your either buying or selling a home. All the staff were an absolute pleasure to deal with but a special thanks must go to Emma who went above and beyond and was an absolute star. It was a difficult …

Mike · 17 April 2025

Agent replied · 23 May 2025

Thank you Mike for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Very knowledgeable and helpful

Very knowledgeable and helpful. They prioritised sending the right person round rather than the number of people they sent round. Then, after we sold they were very helpful in the conveyancing process. They have a specific department for that who was able to explain things when I was unsure and to liaise with solicitors and the other agents. When problems arose they were key in resolving it and finding the right solution. While we worked mainly with Joanna from Thorpe Bay we also had a lot of help from Amy on the after sale. They have also continued to support us after the sale.

Kathryn · 2 June 2026

5/5

Google

Sharon and the team were always helpful when we needed them, and took away the stress in a difficult situation.

Julia · 17 December 2025

Agent replied · 17 April 2026

Thank you for your kind review! We're glad to hear that our team was able to assist you and make your experience less stressful. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Emma and Sharon were excellent at supporting through a house sale that had to go to probate day before completion was due . They were fantastic at keeping in touch and updating me and did an amazing job at chasing up solicitors who were not as forthcoming as we would have liked . 10/10 for abbots and would highly recommend.

Katie · 23 May 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

1/5

Trustpilot

Knock, knock. Who's There? ...No-one!

I can't truly rate the service because I've had none! I've tried for over a week to get some information on a property listed in their Stowemarket branch. I've left messages, I've emailed, I've used the chatbox, the contact form and made 4 phone calls, which no one answered or responds to the recorded messages I've left. I phoned a bigger branch who told me they would contact the branch and get them to call me....nothing. Not a peep. I started this a week ago, because I'm in Suffolk at the weekend and wanted to arrange a viewing. I've had to give up and make other plans. There is clearly something wrong with their communications dept. If they have one!?!

Steven · 20 November 2024

5/5

Google

We have been incredibly lucky to have Abbotts as our estate agents. They have been fantastic from the beginning including the sale of our property and especially during the post sale process. Due to issues in our long chain, because of others below us not getting mortgages approved twice, it led to the process taking 7 months. This led to a few moments where people were close to pulling out and collapsing the chain completely. Thankfully Emma at Abbotts was at hand to communicate effectively with all parties in the chain and keep things going smoothly until we finally exchanged contracts. For anyone trying to decide which agent to use in this area, I would recommend Abbotts without hesitation. Thanks to the entire Abbotts team (especially Emma!) who have been like our family during lockdown!PositiveResponsiveness, Quality, Professionalism, Value

Imran · 24 October 2021

Agent replied · 23 October 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

1/5

Trustpilot

Abbotts Mildenhall Lettings absolutely…

Abbotts Mildenhall Lettings absolutely dire, they stretch the truth, communication not even 1 star, we have been landlords over 20 years thought we would give the youbg new staff anotther chance, awful expereince. This write up does not refer to Zac on the sales side, he is very switched on.

Derfek · 4 September 2026

5/5

Google

Sharron at Abbots Wrexham was amazing! Unlike solicitors she was always there. Would recommend this branch.

Russell · 17 July 2025

Agent replied · 26 July 2025

It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.

5/5

Google

Abbotts provided an excellent, prompt and friendly service - Sharon was especially helpful and patient with us!

Matthew · 5 July 2025

Agent replied · 23 August 2025

Thank you for taking the time to leave us this great 5* review Matthew. Kind regards, Lucy, Customer Feedback and Support Team.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Abbotts's Google reviews

Questions about Abbotts Wroxham

How many reviews does Abbotts Wroxham have?

Abbotts's North Norfolk office has 219 reviews across two platforms: 86 on Google, 133 on Trustpilot (across the whole business).

What is Abbotts Wroxham's rating?

Abbotts Wroxham is rated 3.4 out of 5 across all 219 reviews, and 4.9 out of 5 on Google from 86 reviews.

Where is Abbotts's North Norfolk office?

Abbotts Wroxham, 2 Broads Centre, Hoveton, Wroxham, NR12 8AJ, North Norfolk, NR12 8AJ.

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