Taylors Hitchin reviews

★★★★★ 1/5

Trustpilot

Shit company

Spent a year in a house share where they did nothing to remove an awful tenant who stole food and caused aggravation that several had to leave early.

Christopher · 14 October 2025

★★★★★ 2/5

Trustpilot

Couldnt care less ! I have used this company,as a landlord…

I've used this company,as a landlord for around 15 years.A company is as good as its staff and Sad to say this is not a patch on the company I began with.Unresponsive,arrogant,generally unhelpfull.NB THE TERMINATION TIME WHEN USING THIS COMPANY IS 6 MONTHS !most company's are 4 - 8 weeks !DONT MAKE THE MISTAKE I DID !

M · 11 October 2024

★★★★★ 4/5

Google

I am in the process and nearing the completion of my house sale with the team in Hitchin. Dealt mostly with Conner who is very helpful, keeps me informed and he is punctual.

Marcia · 26 May 2024

★★★★★ 5/5

Google

Lorna gave me mortgage advice that was professional, efficient & much appreciated. The service provided was first rate & I would recommend her to all my friends and family. This was my first time buying property & she walked me through the process, giving me confidence in the choices I was making - thanks so much Lorna.

Maria · 25 October 2017

★★★★★ 5/5

Google

Taylors were very helpful throughout our process in finding a house. Connor especially took the time to help whenever we needed it.

Sam · 1 November 2024

★★★★★ 5/5

Google

Lorna has been extremely helpful. Thank you Lorna for always being available and giving us the best advice!

Nandor · 24 October 2020

★★★★★ 5/5

Trustpilot

I recently visited TAYLORS SALES AND…

I recently visited TAYLORS SALES AND LETTING AGENTS for the first time, and I must say that I am extremely pleased with the level of customer service I received. During my visit, I had the pleasure of speaking with Saqad Rafiq, who went above and beyond to assist me. He was incredibly helpful and showed a genuine willingness to help me achieve my desired outcome. I am looking forward to continuing to work with him and the rest of the team at TAYLORS SALES AND LETTING AGENTS.

Armand · 13 April 2023

★★★★★ 5/5

Google

Excellent mortgage services! Flexible in accommodating all our requests, very smooth process, very professional people! Special thanks to Lorna!

Adrian · 25 October 2019

★★★★★ 1/5

Trustpilot

Useless

I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!

Tim · 25 February 2023

★★★★★ 4/5

Google

Connor showed us around a property on several occasions and was always welcoming and informative. We are proceeding with the property.

Emma · 9 October 2024

★★★★★ 5/5

Google

After having a viewing with Connor, super impressed to see his acumen and carefulness in looking after clients. He was caring, and clear, and impressive in his knowledge. Always went above and beyond to help me.

Alex · 28 December 2023

★★★★★ 5/5

Google

We have bought through and sold with Taylors, most recently selling our house in Hitchin. I really cannot fault them. From the outset they were professional, polite and extremely efficient and we felt that the management of our sale was managed very, very well and fully justified their fees. We wouldn’t hesitate to recommend them and they will certainly be our first choice for any future house moves.

Kay · 25 October 2018

★★★★★ 1/5

Google

I’ve been looking to rent a 2-4 bed house in the area, we’re willing to pay up to £1900, I’ve seen plenty of houses that I’m interested however they never answer the phone, I’ve left loads of voice messages and emails regarding the properties I’m interested but I have not received even an acknowledgement in the 3.5 weeks I’ve tried, very disappointing :(NegativeResponsiveness

Yenny · 24 October 2020

★★★★★ 1/5

Trustpilot

Do not rent from these people

Do not rent from these people. They are an absolute nightmare. From day one they will extort any fee from you they can and when you leave the property they will continue to extort from your deposit. I have been renting in Oxfordshire for 30 years and they are the worst I have experienced. The property management is a nightmare. It took them over six months to fix a leak in the bathroom by which time the water damage was extensive. They do not acknowledge any improvements you make to the property. I fixed a wobbling doorstep, repainted the front door, garage door, and window surrounds as well as the fascia, at my own personal expense, but they extorted £280 from my deposit for some scuffed paintwork and minor damage to a carpet which hadn't had any work done to it despite annual intrusive inspections. They said they would try to keep us as sitting tenants by seeking investors to sell the property to, but absolutely no attempt was made to do this. So pleased to be finally rid of them. Absolute nightmare company.

Paul · 17 January 2023

★★★★★ 5/5

Google

Amazing service from Connor & Chris

Merin · 18 April 2025

★★★★★ 5/5

Google

I have recently purchased a property with Taylor’s Hitchin with the help of Bayley I am extremely happy with my decision and his communication has been amazing. I cannot be more thankful!

Alana · 26 February 2024

★★★★★ 1/5

Trustpilot

Shambolic, avoid if possible

You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across

IanD · 18 October 2022

★★★★★ 1/5

Trustpilot

Worse agency in 33yrs of renting

You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across.

Ian · 18 October 2022

★★★★★ 1/5

Trustpilot

Incompetent and disorganised

Slow staff, very impersonal, made moving that much harder. After seeing a property on rightmove we contacted Taylor’s in the middle of August 22. They said they would be in touch and never contacted us. We rang a further 5 times, offered to pay a holding deposit and explained we needed to be moved by mid September at the latest, had sorted out finance and checks all ourselves to speed the process along. Each time we were told no one had taken our details and never contacted. Today (October 4th) I have just received my first phone call from them asking if I’m still wanting to move.

Carissa · 4 October 2022

★★★★★ 1/5

Trustpilot

Awful company left us with huge parking…

Awful company left us with huge parking debt of over £800. They issued us with a incorrect parking permit and then decided to denie it despite emails and letters confirming they issued it.

Andrew · 8 April 2025

★★★★★ 1/5

Trustpilot

HOW ARE YOU STILL IN BUSINESS?????

Absolutely shocking estate agents I phoned up on Friday to arrange a viewing for a property in Kerry close on Tamworth drive ramleaze I did not receive a confirmation.

MK · 12 May 2025

★★★★★ 1/5

Trustpilot

Agency demanding £660 to exit tenancy…

Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start.

Tarek · 7 July 2025

★★★★★ 5/5

Google

The guys from Taylors were super friendly, helpful, knowledgeable, polite, and professional. They went the extra mile for me and helped me through a tough time. Good job guys, thanks.

LoZ · 24 October 2023

★★★★★ 1/5

Trustpilot

Don’t recommend at all

I do not recommend Taylors Lettings.I had nothing but issues and problems with them and the staff. Most definitely a passing of the buck company. Sent me to different people for certain things such as the Landlord and he sent me straight back to them. It was annoying and tedious.Almost felt like they didn’t know what they were doing. I’m not trying to insult anyone here but I had no faith in the service and often felt they were clueless and were rude to me on occasions. They were not pleasant. The stress I went through to try and get monies owed back to me. It was a complete nightmare. I hope no one else has to chase money from this company. It’s a complete farce. I had to seek legal advice and send a final demand letter to them like I was some sort of debt collector. It was unnecessary. I finally got it back but not the whole amount originally promised but at this point I accepted it because I wanted nothing more to do with them.

Adrian · 18 December 2021