Trusted Agent profile

Taylors Hitchin reviews

★★★★★ Good

294 reviews across 2 platforms

108 Bancroft, Hitchin, SG5 1NB, North Hertfordshire SG5 1NB

Taylors's North Hertfordshire office at 108 Bancroft is rated 3.7 out of 5 across 294 reviews on two platforms, including 151 Google reviews rated 4.9. The 143 Trustpilot count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Taylors won in 2026. Checked 9 October 2026.

Google logo

4.9 / 5

151

Reviews on Google

This office

Trustpilot logo

143

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Taylors. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the North Hertfordshire office, from every platform, shown as written. First names only.

5/5

Google

Ben Starr sold the Hitchin Taylor’s brand to me as if it was his own personal business when I first met him. I have been able to be honest with him throughout the process and when I had an issue he resolved it promptly. Ben is personable, professional and is very talented at his job. He is able to articulate the best approach to you but will listen to your views if you disagree with him. Thanks for your help throughout the process I appreciate your time and help!

Megan · 17 February 2026

Agent replied · 18 April 2026

Thank you so much for your kind words! It was a pleasure helping you with the acquisition of Hitchin Taylor's brand. I take pride in treating every business as if it were my own, and I'm so glad I was able to resolve any issues promptly. Your trust and honesty throughout the process was greatly appreciated. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I honestly couldn’t have asked for a better estate agent to handle my sale. From start to finish, Taylor’s were friendly, supportive, and always kept me in the loop. It wasn’t the easiest sale, but they made the whole process feel so much less stressful. They were flexible with all the viewings, nothing was ever too much trouble, and they were even lovely with my dog every time they visited. I’m so grateful for all their help! Thank you Ben, Connor, Bailey and Chris!

Suz · 22 September 2025

Agent replied · 22 October 2025

Thank you so much for such a kind review! We are thrilled to hear that you had a positive experience with our team at Taylor's. We strive to make the selling process as stress-free as possible and are always happy to go above and beyond for our clients. It was a pleasure working with you and your adorable dog, and we are grateful for the opportunity to assist with your sale. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Absolutely brilliant service from start to finish! Ben Starr was professional, friendly, and always kept me updated throughout the entire process. He made what could have been a stressful experience feel smooth and straightforward. Communication was spot on quick responses to any queries I had and always happy to explain things clearly. You can tell He genuinely care about his clients and go the extra mile to make sure everything is handled properly. I wouldn’t hesitate to recommend him to anyone looking to buy, sell, or rent. A truly top-notch estate agent

Karma · 18 August 2025

Agent replied · 18 April 2026

Thank you for the glowing review! It's always a pleasure to hear that our clients have had a positive experience with our team. We strive to provide exceptional service and make the buying, selling, or renting process as stress-free as possible. We're overjoyed that we were able to exceed your expectations. Thanks for choosing us and we look forward to assisting you in the future! #HappyClients #TopNotchService #FiveStarAgent Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a great experience working with Connor from real estate and Connor from finance. Both have been incredibly helpful, professional, and great communication throughout the entire process. The estate agent Connor was patient and knowledgeable while showing me around different properties, and made the whole experience feel smooth and stress-free. The finance Connor was just as supportive, helping me understand all the financial aspects and guiding me through everything clearly. I really appreciated how responsive and approachable they both have been. Highly recommend!

Molly · 18 August 2025

Agent replied · 18 April 2026

Thank you so much for your kind words! We are thrilled to hear that both Connor from real estate and Connor from finance provided you with exceptional service. We pride ourselves on our knowledgeable and attentive agents who strive to make the buying process stress-free. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Connor has been exceptionally helpful with my purchase so far. He is knowledgable about the market, the properties and the local area. I am very happy with my dealings with Taylor’s as a whole, especially compared to some other local agencies.They are a very friendly and professional team which has made this rather daunting process much easier for me. Thank you !

Lucy · 23 December 2025

Agent replied · 22 January 2026

Thank you for your kind words! We are glad that Connor has been able to assist you with your purchase and that you have had a positive experience with Taylor's. Our team strives to provide knowledgeable and friendly service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Reece Plumley was fantastic from the first enquiry , regularly finding relevant properties and keeping me updated with what was coming on the market. As a prospective buyer i felt listened to and that he and Taylor's were really on my side.

Max · 17 February 2026

Agent replied · 18 April 2026

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with Reece and our team at Taylor's. We pride ourselves on putting our clients first and finding the perfect properties for their needs. Kind regards, Lucy, Customer Feedback and Support Team

4/5

Google

Had a really good experience with Taylors estate agents in Hitchin, especially with Connor. Although we didn’t end up choosing the houses Connor showed us he was very knowledgeable and helpful and friendly and he made our ‘house shopping’ experience easy. Out of the 5 estate agents we dealt with he was one of our 2 favourites. So thank you Connor!

Carine · 23 August 2025

Agent replied · 22 October 2025

Thank you for taking the time to share your positive experience with us! We're so glad that Connor was able to make your house shopping experience easy and that his knowledge and friendly nature stood out. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Reece was incredibly helpful in my property search - super friendly and only too happy to answer any questions. Thank you for your support on my first time buyer journey, Reece!

Ellie · 13 April 2026

Agent replied · 18 April 2026

Thank you for the kind words! We are thrilled to hear you had a positive experience with Reece. Our team is dedicated to making your first time buyer journey as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

As you can see, I have given it five stars. I placed my cottage on the market a year ago and had no joy even though I went through two estate agent but had no views whatsoever.in 5 months.. My neighbour used Taylors to sell her cottage and they sold it for her within a couple of weeks. I had done some research on Taylors and was not surprised that they had very good reviews so I took the bull by the horns and instructed Taylors. It was the best thing I did. Within the first week I had viewings And the viewings continued until my cottage sold within six weeks. From start to finish the team of this company was absolutely brilliant in every way they really exceeded my expectations. They were always there at the end of the phone and had a weekly updates from them. They have been both very professional and so so friendly. Also went above and beyond to be sure of a smooth transaction. Even after my completion, they are continuing in helping me as I am now looking to rent in Devon. A big shout out to the dream team..Ben,Connor and we cannot forget the main man that is Chris the manager… I’m going to miss waving at them when I walk past their office.. 🙏🥰

Mia · 23 September 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us your 5* review Mia! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Absolutely amazing. Honestly they all go above and beyond to find a buyer. They don’t wait for someone to pop in or someone just to call. They actively find people to view. They make sure you are happy with progress and always keep you updated through all the steps. No chasing on my side at all. I’d like to thank the whole team as I know they all have a part to play. Thank you again for a smooth and successful exchange.

Duane · 17 February 2026

Agent replied · 18 April 2026

Thank you for your kind words! We take great pride in providing exceptional service to our clients and are thrilled to hear that you had a positive experience with our team. We always strive to go above and beyond in finding the perfect buyer for our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Connor Perry is an excellent mortgage advisor who made our dream of owning a home again possible! Home buying isn’t easy, but having Connor by our side made the process so much smoother. I highly recommend reaching out to him if you’re looking for an honest, knowledgeable, and highly skilled broker.

Jenny · 18 August 2025

Agent replied · 18 April 2026

Thank you for your kind words! It was an absolute pleasure to help make your dream of home ownership a reality. I'm thrilled to have been able to provide you with a smooth and knowledgeable experience. Thank you for recommending me! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Exploring our options in a new area was made easy by Taylors. They helped set up an array of viewings all conveniently spaced to show us what you can get at certain price points and areas of Hitchin. Bayley was super helpful in setting these up and Connor was a great sport showing us around each home and discussing earnestly how the property could suit our needs or what may be lacking. They have also both been very responsive over the phone and email making the house hunting process much less hassle. Would recommend!

Jake · 25 July 2024

Agent replied · 23 October 2024

Many thanks for the great recommendation, 5* review and your kind words Jake. Best wishes, Lucy, Customer Relations.

5/5

Google

I went in to Taylor’s as a first time buyer worried about the process and how best to start my search after speaking with Ben Starr I felt re assured and a lot more confidence, I would highly recommend any first time buyers to speak to him Thank You Ben

Moonlight · 18 August 2025

Agent replied · 18 April 2026

Thank you for taking the time to leave such a kind review! We are delighted that Ben was able to provide you with reassurance and confidence during your first-time home buying journey. We appreciate your recommendation and look forward to helping you find your dream home. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Connor was really helpful in our property search. He was punctual, very approachable and had a thorough knowledge of the market. We wish him well for the future !!!

Jon · 17 February 2026

Agent replied · 18 April 2026

We are thrilled to hear that Connor provided exceptional service during your property search. Our team takes pride in being punctual, friendly, and knowledgeable. Thank you for your kind words. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I would highly recommend Connor Perry. As first time buyers we were guided through the house buying process by Connor who helped us from the initial enquiry to day of completion. Without his help we would not be in our lovely new home. Thanks for everything Connor! :-)

Stephanie · 23 August 2025

Agent replied · 22 October 2025

Thank you so much for your kind words! We are thrilled to hear that Connor was able to guide you through the home buying process and that you are happy with your new home. It was a pleasure working with you and we wish you all the best in your new home! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

The team at Taylors in Hitchin have been amazing throughout quite a stressful move for my father. We had a number of issues with various solicitors. However, the team held it together and kept things moving. Chris was fantastic, chasing every day and really keeping the pressure on. I could write another review just about Connor, who went above and beyond and stayed late one evening to help move some of my dad's furniture. He was very professional, always on time and just a pleasure to deal with. I would hands down recommend Taylors of Hitchin to anyone. Thanks team.

Scott · 26 May 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation Scott Wilkinson. Kind regards, Lucy, Customer Relations.

5/5

Google

Ben Starr and his team were absolutely amazing in helping us sell our property in Hitchin. It's not often you get smooth sailing with selling, but he's been so friendly and supportive throughout the process, it's made it feel very seamless. Would absolutely recommend to anyone looking for a good estate agent.

Sarah · 17 April 2026

5/5

Google

Taylor’s Hitchin recently sold my near 90 yo Mother’s house and we were happy with their handling from start to finish. Conor was expert at showing potential buyers around and a good and pleasant source of help afterwards. Although the sale wasn’t too complicated, Chris was always helpful when it looked like we might have hit a snag. The Hitchin office staff in general were always approachable and accessible when we needed them. We wouldn’t hesitate to use them again.

Les · 27 March 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review Les. Kind regards Lucy, Customer Relations.

5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

5/5

Google

My husband and I have been with Taylors looking for a house for nearly a year now and I must say that Conner Saunders has gone out of his way to help us. He’s kept us in touch with all the properties on Taylors Books. Well done Conner you must be one of the best agent in Hitchin if only all agents were like Conner!

Susan · 27 March 2026

Agent replied · 18 April 2026

We are so thrilled to hear that you had a great experience with Conner and our team at Taylors! Our goal is to provide exceptional service to all of our customers and we are happy to know that we have succeeded. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Chris, Connor & the team at Taylors have been fantastic through the process of buying our first house. We were the first to view a house that had been on the market for only 1 or 2 days, and Chris was very quick to put our offer to the …

Sam · 18 April 2025

Agent replied · 23 April 2025

Hello Sam, Thank you so much for your wonderful 5* review! We're thrilled to hear that … More

5/5

Google

I went to Taylor's to speak to Mandy Arora (Mortgage & Protection Advisor at Countywide Mortgages) about my mortgage options as I was a first-time buyer and had no clue what I was doing. From the get-go, Mandy was fantastic. She explained everything clearly and was so proactive and positive which was exactly what I needed. Even when I had a bit of a setback with my lender, Mandy worked so hard to get me a good rate and I am so lucky now considering the recent hikes in mortgage rates. I moved into my flat a couple of weeks ago and it wouldn't have happened without Mandy's help. Thank you so much! Would recommend Mandy to everyone!

Imogen · 24 October 2023

Agent replied · 23 October 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

When buying our first home, my partner and I had an extremely positive experience with Taylors. Connor was efficient and friendly in his customer service, always willing to answer any queries and liaise with the vendors. If he was not immediately available for a question then he was very prompt to get back in touch, and also very timely and cordial over email correspondence. I will also add that the office as a whole was very friendly and helpful when we needed anything from them, and the extra mile of the moving-in welcome box was very much apprecaited.

Eliza · 24 October 2023

Agent replied · 23 October 2024

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

James was absolutely amazing finding us a suitable property for our family! He kept us up to date, regularly making contact before and since moving in to make sure we're all settled. Thoroughly recommend Taylors for rentals.

Leigh · 15 July 2025

Agent replied · 25 July 2025

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Taylors's Google reviews

Questions about Taylors Hitchin

How many reviews does Taylors Hitchin have?

Taylors's North Hertfordshire office has 294 reviews across two platforms: 151 on Google, 143 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Taylors Hitchin's rating?

Taylors Hitchin is rated 3.7 out of 5 across all 294 reviews, and 4.9 out of 5 on Google from 151 reviews, checked 9 October 2026.

Has Taylors won any awards?

Yes. In The Trusted Agent 2026 awards: Taylors, North Hertfordshire won Trusted Agent; Taylors, South Gloucestershire won Gold; Taylors, Cherwell won Trusted Agent.

Where is Taylors's North Hertfordshire office?

Taylors Hitchin, 108 Bancroft, Hitchin, SG5 1NB, North Hertfordshire SG5 1NB.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.