Trusted Agent profile
★★★★★
294 reviews across 2 platforms
108 Bancroft, Hitchin, SG5 1NB, North Hertfordshire SG5 1NB
Taylors's North Hertfordshire office at 108 Bancroft is rated 3.7 out of 5 across 294 reviews on two platforms, including 151 Google reviews rated 4.9. The 143 Trustpilot count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Taylors won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Taylors. Each award is assessed separately from the review sites.
Every review we hold for the North Hertfordshire office, from every platform, shown as written. First names only.
5/5
GoogleFantastic staff very helpful and friendly. Answered all questions and made the moving process super smooth and easy Thanks Taylors team Hitchen!!
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotMr Ryan smith.
Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative.
5/5
TrustpilotRent out my property through Taylors…
Rent out my property through Taylors Country Wide and Nathaniel has been most helpful and efficient when dealing with a property repair.
1/5
TrustpilotAvoid, none professional
If I could, I wouldn't give even one star. The agency/agent worked on behalf of one of owners, helping to delay and stalling the sales process for one owners benefit. And personal gain, as recieving money for this from said owner. Often not replying, selective replies, replying with delays once recieve instructions from other owner.
1/5
TrustpilotWhere do I start? Dreadful people.
Where do I start? I rented an apartment from the Bedminster branch, and it was an unbelievably awful experience from beginning to end. They lied about the opening inventory, there was no hot water or heating for most of the tenancy period (and they literally couldn't even be bothered to reply, let alone sort the problems out), they lied about damage caused when I left (which I did not cause), and now they refuse to communicate with me regarding the return of my deposit. Needless to say they are also withholding my deposit with no legitimate reason whatsoever. It would be really difficult to find a worse company to deal with. They treated me shockingly badly, lied through their teeth, and are trying to steal my deposit. Just awful. Avoid at all costs. UPDATE: 3 months later, I opened a dispute with Taylors via MyDeposits and submitted my honest evidence to counteract their lies and today received the deposit refund in full. Keep evidence of everything Taylors tell you (they WILL lie later on), take photos of everything, take videos of everything..... eventually, you will get your money back from these rogues (as long as you are being honest).
1/5
Trustpilotoxford - Absolutely useless and infuriating
Absolutely useless and infuriating - they feed you empty promises and lies constantly saying they have done what you asked and then you realise they actually never did - over and over again rinse and repeat - they will NEVER respond to your issues with the house you rented unless it is an emergency that will damage the house never mind that it is a risk to your health unless you literally ring them up every day multiple times for 2 whole infuriating months and then eventually maybe they will do something after you say you will put in a formal complaint but not after they tried to gaslight you first saying nothing is wrong
5/5
GoogleMy house was on the market for a while, went with Taylor’s within a few wks the house was sold. They were very helpful and we had tones of viewing, and I got the price I wanted. The staff were friendly and very helpful if I had an unexpected issues they were there to pop by to the house when I wasn’t able to. Want to thank the whole team.PositiveResponsiveness, Quality, Professionalism
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe finally have our dream home. I can not be more happy with the service provided by Lorna Essen ! She was a true star going an extra mile with our queries. Extremely dedicated, and thorough. She guide is from the begining to an end, helping to put our finances in logical order. Myself and my husband are 100% satisfied with the service ! 5* We will definadefi recommend her, and we will be back in some time !
Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma
1/5
TrustpilotAvoid Taylors at all costs
Carter: I like the flat, if you clean it and fix this list of 6 items, I will take itTaylors: We need money from youCarter: No worries, can you confirm the flat will be cleaned and the list of 6 items fixed before I move in?Taylors: Yes ..... money pleaseCarter: Can you put it in writing?Taylors: No .. but you can trust us .... give us money or we will give the flat to someone elseCarter: I can move in two weeks timeTaylors: You need to pay from next weekCarter: But you won't have time to fix the 6 thingsTaylors: We promise we will - money pleaseCarter: I am paying on the condition that the flat is cleaned thoroughly and the list of 6 items fixed before I move inTaylors: Give us more money, plus you have to sign this inventory saying everything is perfectCarter: Paid, on trust that the things I have signed for are fixed (including the broken smoke detector and fire alarm, which is a legal requirement and you have made me sign is working when we both know it isn't)(Moving in day)Carter: The flat is not cleaned and none of the 6 things are fixed, including legal minimum requirementsTaylors: (no reply)Carter: Can you answer my questions please?Taylors: (no reply)Carter goes to the branch: Please can you explain when these things will be fixed, obviously it is now too late to clean the apartment because I have moved in.Taylors: You need to report these things to maintenance, this is nothing to do with us now that you have moved in. We can only discuss matters which were raised before you moved in.Carter: But these are all matters which were raised before I moved in.Taylors: Can you show us in writing?Carter: No ... your refused to put it in writing, assuring me I could "trust" you and pay a lot of money to you.Taylors: This is nothing to do with us, you need to approach the landlord via the maintenance appCarter: But you are the people who agreed to my termsTaylors: Tenants don't dictate terms, the landlord doesCarter: So why did you agree to my terms if you are not able to?Taylors: We can't help you, this needs to be reported to the landlord who will consider the list of 6 itemsCarter: This is not what was agreedTaylors: More moneyCarter: Not until you fulfil your end of the agreementTaylors: You signed everything was in good order, including the fire and smoke alarms, and the cleanliness. Carter: On the understanding that I could only move in if I signed the incorrect inventoryTaylors: Not our problem ... give us more moneyCarter: (reports list of 6 issues to landlord via the maintenance app, three months later .......... silence from landlord, silence from maintenance app, silence from Taylors).UPDATE: Upon leaving the apartment, Taylors decided to keep the whole deposit, even though we left the apartment far cleaner than we found it. They claim we stained the carpets (WE ACTUALLY CLEANED THE PREVIOUS TENANT'S STAINS), they claim we put nails in the walls (we didn't!!!), they claimt he oven wasn't clean (WE CLEANED IT THOROUGHLY WHEN WE ARRIVED AS IT WAS COVERED IN FOOD DEBRIS, LEFT IT MUCH MUCH MUCH CLEANER THAN WE FOUND IT), claimed we didn't clean the fridge and freezer (outright lies), claim we stained a wall (WHEN WE CLEANED THE HEAVILY STAINED WALLS WHEN WE ARRIVED AND THE ONLY STAIN WE COULND'T REMOVE WAS THE STAIN THEY CLAIM WE PUT THERE), the company is a total disgrace; dishonest from start to finish. NEVER USE THIS COMPANY IF YOU ARE AN HONEST PERSON.
5/5
GoogleProactive, engaging and caring. Thank you Chris and team for finalizing my sale.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotVery good experience
Jack from Taylors Lettings was very kind and accommodating with scheduling my viewing. A last minute commitment came up but he kindly offered to do a WhatsApp viewing instead. Communication has been excellent
1/5
GoogleStaff generally friendly. I used their financial adviser and having previously used an independent adviser elsewhere, I would not recommend using Taylors financial adviser. They do not have a holistic approach of providing advice for each applicant. This means they are just geared up to choose a lender from the list that pop up on their screen of their computer after a press of the 'enter' button. You are almost rushed to make a decision instead of being provided a summary of list of lenders that you can take home, read, and think through. They would not go out of their way to help you find information outside of their ' work process'. Instead they subtly get you to do that. After this experience I could have done their job of looking for a mortgage lender online if I had the time. Their eye for detail was not great, and a lot of time was taken up coming back to give them further information. From the outset they should have given you a check list of information they required from you. They did not give me a customer survey for their services which was promised - I wonder why. Next time I would be cautious of using a financial adviser associated with an estate agent.
Dear H Gosantia, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. We take pride in our service and often receive complementary feedback, especially relating to the Hitchin based advisor, due to their diligence and market knowledge. The advisors use a professional mortgage sourcing system that would ensure, generally, a filter of 20,000+ schemes takes place prior to recommending a product suitable to your needs, unfortunately in this case it seems that we did not meet your requirements. I would welcome the opportunity to meet with you personally and listen to your feedback, this is valuable to us in improving our customer journey. Please do not hesitate to contact me at the branch on 01462 759347.
5/5
GoogleReally friendly team who kept me well informed the whole way through the process of buying my new property. From the initial viewing with Connor to picking the keys up from Chris, it was a pleasure.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
2/5
GoogleBe aware, The Hitchin branch of Taylors took £400 from my stepson for conveyencing work on a mortgage that they could not honour. This was two weeks ago and despite many phone calls and being passed from pillar to post and many false promises they will not pay us back this money. This has caused us a great deal of distress and we would not like anyone else to fall into this trap. So, onto the next step for us now, Report Taylors for miss selling, and airing the problem on the consumer programme on three counties radio. Welwyn Garden City customer;
I’m very sorry to hear that you have had a bad experience with Taylors Hitchin. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would like to settle this issue and invite you to contact me to see if your complaint can be resolved. Please contact me or any of the staff at 01462759347 and we will deal with your problem personally. Branch Manager
1/5
TrustpilotThis is the most incompetent and…
This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible
5/5
GoogleI recently used Taylors for a remortgage on a property.Lorna was absolutely brilliant.First class service.I will always return for future products.All the staff at Taylors are Great.
Thank you for taking the time to leave us this excellent review, it's great to see that the Taylors team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
GoogleI sold my house in Hitchin with the Taylors team and they've been supportive, friendly and professional the whole time. I can certainly recommend the team to sell your house!
Thank you Chiara for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy wife and I were downsizing in Hitchin, and on the Taylors website was the bungalow which we have eventually bought. We have always found the staff at Taylors to be accessible, professional, friendly and efficient. We are happy to recommend them to anyone seeking a property.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotDo not let/ sell with this company…
Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.
5/5
GoogleFrom start to finish everyone in the Hitchin office made the process of selling as pain free as possibly. Professional and knowledgeable Happily recommend them if you need an estate agent in Hitchin
Many thanks Phil for your brilliant recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe are towards the end of our purchase. Shaunna and Chris particularly have been amazing throughout. Shaunna particularly is responsive, proactive, competent and highly customer-centric. The handling from Taylors has been absolutely brilliant and it has been a pleasure thus far! Do not feel worried about buying with Taylors, they are very well equipped with the right people to get the job done.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your outstanding comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFantastic service!
The service provided by Taylors Lettings Agents has always been fantastic. All communication is prompt, courteous, friendly and professional. Natalie Meech is a star!
5/5
GoogleAbsolutely fantastic. Did everything they promised and more. Got me 20% more than two other estate agents had even valued it at. First class from start to finish.
Thank you for your excellent 5* review and kind words of our dedicated team Nick. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service provided by Connor Saunders. Highly recommend.
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors's North Hertfordshire office has 294 reviews across two platforms: 151 on Google, 143 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Taylors Hitchin is rated 3.7 out of 5 across all 294 reviews, and 4.9 out of 5 on Google from 151 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Taylors, North Hertfordshire won Trusted Agent; Taylors, South Gloucestershire won Gold; Taylors, Cherwell won Trusted Agent.
Taylors Hitchin, 108 Bancroft, Hitchin, SG5 1NB, North Hertfordshire SG5 1NB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.