Trusted Agent profile · North East Derbyshire

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New Oak Estates North East Derbyshire reviews

4.7

★★★★★ Excellent

158 reviews across 2 platforms

The Old Bank, Eyre Street Clay Cross, Chesterfield, North East Derbyshire, S45 9NS

New Oak Estates's office in North East Derbyshire, at The Old Bank, is rated 4.7 out of 5 across 158 reviews on two platforms, including 131 Google reviews rated 4.7.

Google logo

4.7 / 5

131

Reviews on Google

This office

Facebook logo

4.9 / 5

27

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the North East Derbyshire office, from every platform, shown as written. First names only.

5/5

Google

Highly recommend New Oak Estates. We didn't use them for our sale but had signed with a big name high street agent originally, only to be messed around. I contacted New Oak for some advice, over the phone they were lovely - the advice given was brilliant and they did come around for another valuation. Unfortunately we are tied in with the estate agent we've chosen - our house has now sold but I do believe without some of the advice we had from New Oak we wouldn't have sold at all. They didn't have to do what they did but they really did help us out! Should we sell again, I would use these guys. Thanks!

Sophie · 13 May 2023

Agent replied · 25 October 2023

Hi Sophie, We noticed that you had sold, congratulations and we hope all goes well. You know where we are if not! Thanks for the lovely review. Take Care!

5/5

Facebook

Reading the comment below I find it very hard to believe that Sharon was rude. It’s an estate agents job to get as much detail as possible about your financial situation so that they can help find the most suitable property for you. New oaks estates haven’t even sold my house they have sold the house that I have recently bought and I can honestly say Sharon is a fantastic, lovely, helpful lady and has helped reassure me with everything even though she had no need too. Keep up the good work Sharon you’re a star!!

Lauren · 17 March 2021

1/5

Facebook

An awful experience with New Oak Estate’s only negotiator Sharon Lane that the two manned company employ? A very rude and inexperienced employee that makes it very hard work for you to negotiate on the few houses that they sell? I eventually negotiated an accepted offer with the vendors of my dream home ‘no thanks to Sharon’ by contacting them directly via letter through their door? Paul ‘the business owner’ of New Oaks had to step in, in place of Sharon to take the house off the market as she had initially told me my offer(s) were unacceptable and I’m not to contact them again, thank goodness I did! Sharon will make you feel unconfident and unworthy of placing an offer on a property sold by them and has zero negotiation skills! There are hardly any boards erected in and around Chesterfield for the business and I can only put this down to Sharon’s lack of business know how!? So, if you are a potential vendor thinking of using New Oaks then I would ask to deal with Paul and not Sharon.

Katie · 27 February 2021

5/5

Google

What can I say, from the moment Paul came to do the valuation on our property to handing the keys to the new owners has beed fantastic, Paul & Sharon have been amazing with the sale of our property, updating you all the time, and making sure the sale is going through smoothly, I would extremely recommend New Oak Estates. Many thanks from Julian Hayes, Joanna Jarvis

SkywatcherISS · 30 December 2023

Agent replied · 26 August 2024

Hi Julian and Joanna. It's a pleasure to help and a lovely review always means a lot! We hope you are happy and settled in your new home! Take Care

5/5

Google

Great estate agents got sold and exchanged contracts in 7 weeks especially Emily is great excellent customer service would definitely recommend

Melissa · 13 April 2025

5/5

Facebook

I just want to thank Paul and Sharon for selling my property for me. They have been fantastic! A great service delivered by caring, understanding people. A total and professional approach to selling houses. Thank you!

Percival · 30 March 2022

Agent replied · 25 October 2023

Helen, You are every welcome, good luck with everything. Thank you so much for the review - Take care!

5/5

Facebook

I cannot recommend Paul at New Oak Estates enough! He helped us through what was a traumatic time selling my parents home through illness. He provided an amazing personal service and was always available to help and update. We had viewings booked within a couple of hours of the House going on the market and sold it within 4 days. Some of the larger more well known local companies really should receive training on customer service and professionalism from Paul. He is streets ahead! Highly recommended �

Cheryl · 19 March 2018

5/5

Facebook

A huge thanks to Paul at New Oak Estates. A very personable service, easy to get in touch with and keeping us in the loop. Everything went very smoothly, from a knowledgeable valuation, photography and listing. We progressed very quickly thanks to Paul’s marketing skills, receiving a viewing enquiry within a couple of hours, and an offer within a week. Now we need to find ourselves a new home! Thanks Paul for all your help. Would 100% recommend if you are looking for a local agent, with excellent knowledge of the surrounding area, who you want to work closely with to sell your property. EDA: I just wanted to add that Paul also helped us find a property, which met our specific needs. We have now lived in our new home for a week and we love it. It was quite a journey to get here, but Paul was an excellent go between, communicating between everyone, including solicitors. Fantastic personalised and professional service right to the end.

Sam · 13 March 2018

5/5

Google

Thanks Paul and Sharon, really friendly, professional service, with great advice throughout the sale process. Wouldn’t hesitate to use your services again and would recommend you to anyone looking for a proactive agent.

Sue · 13 May 2022

Agent replied · 25 October 2023

A lovely review, thank you Sue. It was lovely to work on your behalf, thanks again.

1/5

Google

Overall, I would not recommend New oak estate in Clay Cross to anyone looking to buy or sell property. Their lack of professionalism, poor communication, and dishonesty made the entire experience far more stressful than it needed to be. Save yourself the trouble and choose a more reliable and professional estate agent.

Bosko · 27 June 2024

Agent replied · 26 August 2024

Hi Bosko. We sincerely welcome genuine feedback from clients that have used our services. Feedback that will enable us to learn and help provide a better service going forward. However, your review has neither substance nor integrity. You have not used our services in any capacity. We do understand that you are a confidant and an advisor to many and therefore maybe writing on their behalf, but you do so only having heard half of a story. We understand that we have declined a property viewing to a person that you may know, but we did this with good reason and honesty. We understand that a tenancy has ended for someone that you may know but this too was with good reason and honesty. It would be unprofessional to go into further detail on such an open forum but we welcome you into our office to discuss your concerns.

5/5

Facebook

We cannot recommend New Oaks Estates enough. Paul knows his stuff and priced our house competitively, we sold in 5 days!! Paul has been amazing throughout the whole process, keeping us sane when completion of the upward chain got tough!! Thanks Paul, I will definitely recommend your company. One last thank you goes to Sharon who works for Paul. Always helpful and just a lovely lady to deal with. Thanks again Louise and Nick

Louise · 1 November 2018

5/5

Google

Fantastic experience both buying and selling through this estate agents, would definitely recommend.

Josh · 26 June 2026

5/5

Google

Put simply, Paul and Sharon are amazing. They looked after my property whilst we rented it out to a tenant and when we decided to sell it. They got me a buyer within 3 days of going on the market and the offer was at full asking price. They have supported me the entire time. Always quick to answer the phone and emails and friendly whilst doing it. Both Paul and Sharon are always professional but friendly at the same time. We got over the finish line as a team and I will actually miss them! xx

Suzanne · 19 September 2021

Agent replied · 25 October 2023

We'll miss you too Suzanne - until next time of course! Thanks

5/5

Facebook

Put simply, Paul and Sharon are amazing. They looked after my property whilst we rented it out to a tenant and when we decided to sell it. They got me a buyer within 3 days of going on the market and the offer was at full asking price. They have supported me the entire time. Always quick to answer the phone and emails and friendly whilst doing it. Both Paul and Sharon are always professional but friendly at the same time. We got over the finish line as a team and I will actually miss them! xx

Suzanne · 13 August 2021

Agent replied · 25 October 2023

We felt this sentiment too 💯

5/5

Facebook

We recently employed New Oak Estates to sell my late parents property in North Wingfield and have been highly impressed by all aspects of their service and professionalism. The house was on the market within one day of Paul coming to see it and every request or query I made was dealt with immediately without any fuss or issue. Sharon from New Oak Estates, contacted me regularly with information on our sale and kept me informed of issues which were being experienced by buyers / sellers further down the chain. I can honestly say that without Sharon and Paul’s diligence and interventions, resulting in them them acting on unforeseen opportunity, we could have still been waiting for our sale to go through. Thank you, Sharon and Paul, I am both impressed and grateful for all your help in bringing our transaction to a successful conclusion. I have full confidence in this business and have no hesitation whatsoever in recommending them.

Shirley · 30 July 2021

Agent replied · 25 October 2023

Thank you Shirley. It's been a pleasure to work on your behalf. Take care! ❤

5/5

Google

These were our seller’s agents, Great experience and pleasant staff. Thanks

Anonymous · 13 April 2025

5/5

Facebook

I would just like to say how efficient new oak Estate agencies are Sharon Lane Was out standing with the sale of my mums house she kept us up to date with ever matter which concerned the sale Sharon has got a very Pleasant mannerism about her that puts you at ease Paul the proprietor of new oaks estate has got a pleasant mannerism aswell who is very helpful aswell my mum and my self would recommend this company OUTSTANDING work by both of them carnt thank them both enough wish Paul and Sharon every success in the future ❤️

Angela · 5 March 2021

Agent replied · 25 October 2023

Hi Angela Plowman, thanks for a fabulous review. Good luck with your new home and take care! Paul Flitter

5/5

Facebook

I am not usually one to leave a review, but in this case I really felt like I needed to. Our experience with New Oak Estates has been absolutely amazing. Sharon has quite simply been a godsend to me and my partner. At first we were quite anxious to sell our flat during these challenging times, but Sharon's warm and friendly guidance instantly put our minds at ease. Throughout this whole process Sharon has made everything easy and has always gone that extra mile to take away any stress. Her many years of experience and invaluable advice even sold our flat in one week! If you are looking for a professional and supportive team that genuinely care, we would definitely recommend this company. Clairey and Sab

Clairey · 4 March 2021

Agent replied · 25 October 2023

Hi Clairey Scott, thank you for taking the time to share your experience with us. I'm really happy that things worked out well and quickly for you. Good luck with everything. Paul Flitter

5/5

Google

You don't move house often so when you do you need to choose a good estate agent, New Oak Estates value your house at a realistic price and they offer a brilliant service. Sharon in the office looks after everything for you, we would certainly recommend them.

Andrew · 11 May 2024

Agent replied · 26 August 2024

It's been a pleasure Andy. Thanks for the review - you know where we are if you need us again!

5/5

Google

New Oak Estates were very thorough and conscientious when selling my home. Paul did the valuation and explained why he thought that was the ideal price and also showed me similar properties that had recently sold in the area. He was friendly, knowledgeable and not pushy. The house sold within a week. Sharon in the office was so efficient, helpful, friendly and knowledgeable. I would highly recommend New Oak Estates to anyone and would definitely use them again.

Sharon · 22 May 2024

5/5

Google

I can't recommend New Oak Estates enough. Sharon and Paul have helped us sell our house and find our new home, guiding us throughout, always responsive, professional and friendly. When the chain almost fell through, Sharon and Paul stepped up, kept everyone informed and made a challenging process a lot easier and dare I say pleasant. I would definitely go with New Oak Estates again. Exceptional service!

David · 19 September 2022

Agent replied · 25 October 2023

Hi David and Lesley, You were soooo patient with the chain involved. So happy to finally have you moved. Take care and thank you for the lovely review.

5/5

Google

Many thanks to Paul & Sharon at New Oak for a highly professional service in the sale of our property; with great support and follow through with the rest of the chain to unpick issues and ensure completion dates were met. We fully recommend.

Ken · 13 May 2023

1/5

Google

Felt incredibly judged getting a valuation. I was asked over the phone “why us?” then again on arrival which makes you feel your intentions are under question. I am a seller and they sell properties..? Pointers on how to improve my property came across as quite rude actually and not as constructive criticism which I expect to receive. Very disappointed, I would expect for my property to be discussed more respectfully for someone wanting commission from my sale.

Ali · 22 September 2020

Agent replied · 25 October 2023

Dear Ali, Thank you for your review. It obviously disappoints us to hear that we left you feeling disappointed, unsatisfied and that our guidance was not constructive for you. Of course we would welcome the opportunity to remedy our initial impression and wish you all the very best for the future if you decide to move forward with other representation. Kindest and best regards from New Oak Estates

5/5

Google

We sold our property through New Oak Estates and could not have received a better service. Paul and Sharon are professional, friendly and extremely knowledgeable about the property market. We will be forever in their debt for the way they calmly supported and guided us through the sale and kept us informed at every step. Thank you

Roy · 13 May 2023

Agent replied · 25 October 2023

Hi Roy - Lovely review, thanks a bunch. Good luck with your move to the coast!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about New Oak Estates North East Derbyshire

How many reviews does New Oak Estates North East Derbyshire have?

New Oak Estates's North East Derbyshire office has 158 reviews across two platforms: 131 on Google, 27 on Facebook.

What is New Oak Estates North East Derbyshire's rating?

New Oak Estates North East Derbyshire is rated 4.7 out of 5 across all 158 reviews, and 4.7 out of 5 on Google from 131 reviews.

Where is New Oak Estates's North East Derbyshire office?

New Oak Estates North East Derbyshire, The Old Bank, Eyre Street Clay Cross, Chesterfield, North East Derbyshire, S45 9NS.

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