Life Residential North Acton reviews

★★★★★ 5/5

Google

We had many repair issues after our last tenant moved out. Mahrokh Azarbin dealt with each one of them with utmost care and patience. An excellent representative of Life Residential property management department. Thank you Mahrokh.

Shahrzad · 17 June 2023

★★★★★ 1/5

Google

I want to share a cautionary tale about my experience with life Residential. Dealing with them has been an absolute nightmare, and I hope my story serves as a warning to others. They displayed a shocking level of unprofessionalism. Once they received my rent payment, they became unresponsive to my calls and requests. Our agreed-upon meeting dates were consistently missed, causing frustrating delays. They reneged on their commitment to personally hand over the apartment, leaving me to collect keys from an uninformed receptionist. To make matters worse, the apartment was handed over in a deplorable state, dirty and far from ready. This company's negligence and disregard for basic standards are inexcusable. My experience with life Residential was marked by stress and unprofessional behavior. I strongly advise against working with them. Look elsewhere for your real estate needs to avoid the same ordeal.

Taline · 20 September 2023

★★★★★ 5/5

Google

We have been dealing with Life Residential for over a year now, and in that time they have dealt with any issues quickly and diligently. Mandii Aujeley is as professional as they come and is always quick to respond to any queries and ensures that matters are resolved with minimal fuss.

Harpreet · 17 June 2021

★★★★★ 5/5

Google

Dealt with Bruce Bell, for renting a 2 bedroom in Beaufort Park. Communication was clear and smooth with Bruce being on time and on point about all matters, trivial to critical. Overall, happy with the choice in terms of flat as well as letting agent. Would highly recommend Life Residential and their ace agent, Bruce.

Lalit · 17 June 2020

★★★★★ 5/5

Google

This was my first time renting so I was anxious and found it daunting. Life Residential and Goodlord made the whole process so easy to understand and guided me through step by step. A personal thank you to Bruce and Kristina who have assisted me throughout the entire moving process - professional and reliable.

Charlene · 17 June 2020

★★★★★ 5/5

Google

I had zero renting experience in UK but thanks to Bruce and Kristina for making the process so smooth. They always provided all the information needed well in advance. Life residential website is also very helpful throughout the renting process. Thanks again to Bruce for the quick turn around time for any help needed!!

Arpit · 17 June 2020

★★★★★ 5/5

Google

Amrita Rathod was a great help for me to find a beautiful place for me. She is very professional and prompt in addressing problems. She understands the need of a new tenant. They are really great in dealing with people and addressing problem . I am looking forward to staying at my property.

Arnob · 17 June 2020

★★★★★ 1/5

Google

AWFUL COMPANY. Lazy and greedy staff who do not care at all about tenants. My partner moved into his apartment last year. Since his move in date the oven has not worked, which was mentioned at the very start. His lease ends in 2 weeks and they STILL have not repaired the oven. It hasn't worked for his entire tenancy... I mean really shocking stuff. Furthermore, both bathrooms have leaks that have not been repaired, the sink broke and numerous lightbulbs do not work. These issues were alerted to Darcey Nicholls (most useless and awful property manager) months ago and several are still yet to be resolved. We went to Darcey Nicholls first, who spent months wasting our time and efforts (completely and utterly useless and at this point I think she knows she's taking advantage of people). She then after months told us to tell everything to her manager Melody, who has yet to respond to any complaints. Now we have some random woman named Becca also asking us to repeat all of our issues AGAIN. So disrespectful considering we both spent so much time preparing all evidence clearly and sending it all MONTHS AGO (if not at the very start of the tenancy!!!!) I mean these people are truly lazy, cruel and greedy and this is the worst agency I have ever experienced. We have asked for compensation, now to 3 different team members. We can tell they are trying to waste our time until we give up, but it's not happening. What a horrid company. Darcey Nicholls you are a nasty piece of work.

Solenne · 17 June 2023

★★★★★ 1/5

Google

8 years renting in the UK, this is my first time leaving a review. They are nice and professional when they respond to you, but very slow at responding emails if you get any responses. I often have to chase multiple times. It has been more than 4 weeks since I moved out of my property, the deposit which is almost £2000 still haven’t been returned. My chase-up emails have been completely ignored since the 8th of Sep. My check in report said the place was “cleaned with omissions but many areas are not clean”, and the check out report said “professional standard”. Yet I still haven’t got my deposit returned. During my tendency, some issues reported were just ignored and never acknowledged. I just simply gave up in the end. Think carefully when you rent a property from them.

P · 17 June 2023

★★★★★ 4/5

Google

We have been renting with Life Residential for 10 months now. In that time, we dealt with 3 property managers which was slightly annoying. however, Gina Ballesteros, the latest property manager, has always been responsive, polite and really helpful (the two before haven’t been responsive really; hence why I cannot give 5 stars). Our oven broke and it was sorted promptly with Gina’s help. We didn’t need much help during our tenancy, but we don’t have any complaints for those times we did.

Andrea · 17 June 2023

★★★★★ 5/5

Google

We’ve been renting the same apartment through Life Residential for 1.5 years now - they’ve been a pleasure to deal with. From the start, we had good communication and transparency regarding the process of viewing, applying for, and securing our rental. Since settling in, our property manager, Cristina, is always an email away, quick to respond to our queries. She has on a few occasions, swiftly helped us to get maintenance issues sorted (We moved into a brand new building, so there have been a few teething issues that I’m glad to have had her assistance with). We also had a case of consistently rowdy neighbours. I was able to report to this Cristina: she then managed to contact and issue a warning to these neighbours accordingly. Overall, we’ve able to focus less on the admin of renting, and more on fun of living in London.

Michael · 17 June 2023

★★★★★ 1/5

Google

SCAMMERS! Had my flat all ready 5 weeks prior to move in date, only to be told within the last week of moving that I can’t move in and left without a place to live. They do not want to hold any responsibility, leaving me having to spend extra funds to find temporary accommodation. Do not use this agency or trust them all they want is your money!

Theo · 18 March 2024

★★★★★ 5/5

Google

Property Manager Gina has been extremely helpful and attentive. A fair few issues with the property when I moved in, however she took on every task diligently and provided appropriate support.

Ethan · 17 June 2023

★★★★★ 5/5

Google

Very grateful to Valentis Mucenieks at Life Residential for the special attention he gave to our apartment purchase in Casson Square. He ensured completion on an unusually complex transaction, by staying on top of the matter and providing his expertise and persistence to facilitating coordination between many parties. His help was absolutely essential to closing the purchase in the allotted time. Really top level facilitation, thank you so much Valentins and Life Residential!

Liza · 17 June 2022

★★★★★ 1/5

Google

Rented via LR twice, they don’t like returning the deposit and would charge extortionate amounts for general wear and tear. for example, £150 for “redecoration”, £90 for mattress sweat stains (lived for a year at one of the properties in 2021), £140 for marks on the kitchen hob which you’d normally get for using it. extremely painful experience. Beware.

Taimoor · 12 August 2024

★★★★★ 5/5

Google

Great service! 10/10 will use again.

David · 26 March 2026

★★★★★ 5/5

Google

I had a remarkable experience working with Daniel. He was incredibly helpful throughout the entire process and any questions I had, Daniel always replied to my questions. I am extremely satisfied with the services and support provided by Daniel and Sally Richardson from booking, to viewing, to references were straight forward and easy. Highly recommend to anyone who is struggling to find home.

Mukhtar · 17 May 2024

★★★★★ 5/5

Google

Recently moved into my apartment at Atria House in Slough and the property manager Mandii has been absolutely amazing. For someone who has never rented she has been great help with providing me with all the info I need.

Navera · 17 June 2022

★★★★★ 5/5

Google

Life Residential were recommended to me and I myself would also not hesitate to recommend Life Residential moving forwards. I recently became a Landlord for the first time and from day one I found the team to be professional but also informative and responsive to my endless questions. I dealt with Eduard, Harry and Kristina and found them each to incredibly helpful. Great communicators and very approachable, thank you.PositiveResponsiveness, Quality, Professionalism

Luke · 17 June 2022

★★★★★ 5/5

Google

I recently moved in to a new property in Slough with life residential and it went smooth from the beginning to the day I moved in big thank you to ANDREY for helping me step by step and whenever I asked for any help . Excellent job 🙏

Mazen · 19 December 2024

★★★★★ 5/5

Google

Rebecca Cannon has been our property manager for the majority of our tenancy and we have been continually grateful for her efficiency, empathy and professionalism. She is always quick to respond to any issues, and keeps us in the loop throughout and has gone the extra mile on numerous occasions to make sure issues are resolved speedily. Very grateful to Becca for all her help during our tenancy, thank you!

Imogen · 17 June 2022

★★★★★ 1/5

Google

Hello there, I am a close friend of Catherine, she started to rent with this agency a month ago, and it is a nightmare for her. I can't understand why she is treated in such a bad way. She paid upfront the rent, and it was agreed that everything would be sufficiently changed due to bad condition. There are so many problems because of the unprofessionalism of the people who do work in this agency that it is such a shame! My friend had to live for a month without the washing machine, note to say that there are still many problems in the flat, which the company does not want to deal with, even though that they agreed in the beginning and now they deny to change anything. Do not deal with this agency, especially Bernard, who has been lying and after he just stepped back from taking responsibility for this flat.

Kausar · 17 June 2020

★★★★★ 5/5

Google

Review based on Property Manager - Miss Brooke Nickless I’m happy to share my experience with Brooke, I’ve had a few maintenance issues with my rented flat, and she has been very helpful so far in assisting me with getting them addressed. Communication has been smooth and professional, and I really appreciate her responsiveness and support throughout.

Angel · 2 September 2025

★★★★★ 5/5

Google

Riccardo has been a great help to me. He was very helpful from finding the flat to getting settled in. It was a very good move.

本川功平 · 17 June 2023