Life Residential North Acton reviews

★★★★★ 5/5

Google

I viewed a property with Darika and she was very professional and informative. Very good service and would recommend her

Thush · 16 March 2026

★★★★★ 1/5

Google

I rented a studio flat with LifeResidential at Westgate House for 12 months. I will explain below the reason why I gave 1 star. - The initial process from the contact with the agent to contract negotiation/ viewing / references checks and start was great. It was super smooth and clear all the way through and everything was very professional. - The flat was new and fairly priced. Although the building management could have improved certain things, LifeResidential delivered. All is well as long as you’re coming in… based on this only I would have given 4/5 stars BUT for future tenants please be aware : 1) As my 12 months tenancy were close to an end, I have been contacted by LifeResidential agent regarding extension. After I confirmed, she then asked me to pay over 30% more in rent. Considering that the energy bills are paid by the tenant and increased massively, I thought this was a bit excessive and asked to negotiate and that I was happy to pay more but not 30% more. I was immediately notified with a section 21 eviction letter and felt that there’s never been room for discussing or consideration for good tenants by this person. I accepted. 2) I am a very tidy person and professionally cleaned the flat to a very high standard before exiting it however I did not keep the very light 20£ ikea duvet that was initially provided. As a result, they have decided unilaterally to release the secured deposit and take 130£ (They only gave me the rest of the deposit - undisputed - after many follow ups and many weeks). They have also added “pillow covers” as missing items although they were washed and ironed the same morning by myself before I left the flat. I have asked the agent, Olyvia S., numerous times for updates and requested to see the breakdown and receipts that justify this amount. I wanted to dispute this amount and felt it’s unfair to charge 130£ for a 20£ Ikea duvet that shouldn’t have been given to the next tenant anyways for hygiene reasons. Olyvia ignored half my emails and replied to the second half that “the landlord hasn’t replied yet”. This lasted 3 months until I gave up and have never received a response nor my money. Again, with LifeResidential the tenant doesn’t matter. Out of all the places I rented with, this was the last place I would have thought I’d get robbed of my deposit as everything seemed very professional when I signed. I’m very disappointed and will not use / recommend them to anyone.

Ayoub · 23 November 2022

★★★★★ 5/5

Google

I am the owner of a property which Life Residential have been managing for me. Cristina has been my major point of contact for several years. I have found her friendly, professional, pro active, courteous and human. She has a real knack and ability to manage multiple things at once and keep everybody informed. Thank you Cristina.PositiveResponsiveness, Professionalism

Michael · 17 June 2021

★★★★★ 5/5

Google

Get a chance to book some viewing with Stephen Saidu, totally honest and friendly guy, never look down on you even you have a small budget. I must say Stephen go beyond and gain all the information I need, not just, keep following up on every viewings, I can truly feel he valued on every customers. Highly recommend talk to Stephen, I believe he will try his best effort to find the best property to you!

Josephine · 17 April 2024

★★★★★ 5/5

Google

Our property manager Szilvia Nemeth has been extremely helpful in getting the problem fixed at our apartment. She ensured that the concerned engineer was assigned to fix our broken door and made sure he came in time and got it repaired. I appreciate her quick response to my emails and the appropriate action she has taken to get the issue resolved.

Rebecca · 17 June 2020

★★★★★ 5/5

Google

George Lamb is extremely friendly and helpful throughout the whole viewing and renting process and helped me secure my new flat. There were minor issues after I moved in but the property manager and the aftercare team are very patient with me and resolved the issues very quickly. 5/5PositiveResponsiveness, Professionalism

Andy · 17 June 2022

★★★★★ 5/5

Google

Life Residential provided excellent service in dealing with the damage arising due to a water leak from a toilet tank in my flat. Property Mangager Reena Hirani was very professional, efficient and helpful in liaising with the tenants, arranging tradesmen to carry out replacement of the toilet tiles and living room wood flooring, and dealing with the insurer to cover the costs of the repair works. Reena's good work has made it much easier for me to go through this unfortunate incident and has taken most of the stress off me.PositiveResponsiveness, Quality, Professionalism, Value

David · 27 August 2022

★★★★★ 5/5

Google

Bruce has been extremely professional and prompt throughout my viewing to getting my references. He communicated all aspects and made my whole experience very smooth. Benjamin helped with all aspects of my documentation and finalising my contract. I felt at ease every time I spoke with both Bruce and Benjamin. Thank you very much for all your help thus far.

Andrea · 17 June 2020

★★★★★ 5/5

Google

Amazing experience. Got my flat in a week. Everything was super smooth, everyone was very professional and easy to reach. I would like to mention my agent Riccardo who worked really hard to get me my flat very quickly.

Muhammad · 17 June 2023

★★★★★ 5/5

Google

Working with Daniel has been really helpful in my apartment search as Daniel sends a lot of matching properties when they arise.

Michael · 2 September 2025

★★★★★ 5/5

Google

Great job by Amrita Rathod of Life Residential. Very professional, efficient and responsive. Excellent client service.

Ned · 19 March 2026

★★★★★ 5/5

Google

Bruce found me a good tennant very quickly so pleased with his prompt professional service

Julie · 26 March 2026

★★★★★ 5/5

Google

Customer service of Miss NILOOFAR is well lovely, excellent and friendly approach which is quite helpful for us. Thank you Niloo

DDCCO · 3 September 2025

★★★★★ 1/5

Google

I never really leave a review but I am extremely disappointed with that estate agency.When I had a viewing for the flat they didn’t show me the flat properly and they kept the blinds closed so I couldn’t see that the house is facing the reception internal with no windows,no fresh air at all and noise from the people coming in and out it’s like living in a shopping mall.I pay all these money and sometimes I don’t even want to come back in my flat because I know the nuisance is going to annoy me again. I trusted George which was my biggest mistake ever.As soon as he got the money he didn’t care about anything else. I have emailed them multiple times to break the contract in the beginning they agreed with me if I find someone else they will let me go so I had to advertise the flat by myself even though it was their job to do it and they charge you over £500 for that.People were coming to view my house with the Covid situation. As soon as I found someone they said the landlord doesn’t agree with that. Unfortunately I have a year contract and these six months here are the worst months of my life. I am regretting it everyday for signing up that contract.They never reply to my emails they are just sending me rent reminders. I would never use this agency again.NegativeResponsiveness, Quality, Professionalism, Value

Elena · 17 June 2022

★★★★★ 1/5

Google

By way of background, my partner and myself scheduled a viewing which was confirmed to us on Tuesday 8 February 2022 my Mr. Bell for Wednesday 8 February 2022 at 6 pm. This was rescheduled a day prior by Mr. Bell who then confirmed that a viewing was available for 1 pm on Tuesday 15 February which we both later confirmed. This morning, an ‘hour prior’ to the viewing we were sent an email by Mr. Bell intimating that the viewing cannot take place without any given reason and rescheduled it for 4.30 pm on the same day. He was then unreachable by both email and telephone. I then reached out to his manager, Mr. Shaddy Elkiey who apologised and intimated that the tenant was not allowing access to the property. He then assured me that a response on whether the viewing would take place would be communicated to me at 3 pm. That didn’t happen and I had to call Mr. Elkiey again as Mr. Bell was again unreachable. Mr. Elkiey then confirmed to me that there was no indication of whether the viewing would go ahead and I would be contacted in due course to reschedule. Myself and partner have taken time off from work on 2 separate occasions now. This nonsensical approach from the lettings team has wasted our valuable time. We are both working professionals and it’s a great deal of inconvenience when something as stupid as this happens. There was a complete 5 day period for your team to confirm whether the tenant would allow access to the property or not. And if they didn’t confirm then why on earth did they schedule the viewing anyway? Poor service. A complaint was even forwarded and never responded to.

Bilal · 17 June 2022

★★★★★ 5/5

Google

I have been helped by George Lamb, I need to thank him for the great job he did :) He found a flat for my first arrival in the UK last year, at a very good price. This month he found for me a new flat with the same characteristics of my previous one. He was really helpful, being very busy with work I didn’t have much time to look at alternatives but with him I received good assistance. Always quick in answers and always been easy to reach. See you next time!PositiveQuality

Chiara · 17 June 2022

★★★★★ 5/5

Google

Our move was overseen by George Lamb and I could not commend him enough for his professionalism throughout the whole process. From the viewing to the day we received the keys George remained professional, approachable and informative. Any questions we had he was more than happy to help and would direct us to the right person if he did not know the answer himself and was honest throughout. As this was our first time moving there were many things we were unsure of or worried about, but George’s great personality and attitude made the process seamless, thank you George!

Emmanuel · 17 June 2022

★★★★★ 5/5

Google

I've been helped by Ashleigh Bates and without her support I'd never been able to sort out the issue I had with my bed. The bed was in good condition however the slats did not support the mattress enough, causing me a general back pain that I could not stand anymore. Ashleigh has promptly taken into account my issue and talked to the landlord that has substituted bed and mattress, though not broken. She has been really helpful, being super busy with work I could not sort it alone but with her I've received the assistance I needed. I'm in the same building since 2 years now and I've never received a similar assistance from any of the previous Property Managers. Thank you very much Ashleigh :)

G · 17 June 2022

★★★★★ 5/5

Google

I've been renting a property managed by Shruti Shrungarpure from LiFE, and she has been absolutely fantastic as a property manager: she has been extremely proactive inquiring and arranging fixes for the small issues with the property as soon as I moved in, and has been extremely quick to reply to my inquiries, by email, phone calls or text messages. I can't speak for the other property managers and agents from LiFE, but Shruti is fantastic. Best property manager I've ever had by far!

Mateus · 17 June 2022

★★★★★ 5/5

Google

Ms. Beki Smith is the Portfolio Compliance Manager at Liferesidential UK who has helped with my rental properties over the years. She is friendly, prompt, and professional. Whenever I am about to renew the tenancy agreement with my tenant, she understands my position as landlord and always provides me a clear view of current rental market. This time, she again has successfully helped renew the tenancy agreement with my tenant. Beki is nothing short of outstanding and I highly recommend her.

Kenny · 17 June 2022

★★★★★ 5/5

Google

Life Residential is currently managing my tenancy. Christopher Lazarides has been my property manager and he has been excellent in dealing with property requests (eg fixes) - requests were addressed in a prompt manner and solved issues. Christopher also followed up after fixes to check if everything was OK which we appreciate very much.

Kar · 17 June 2021

★★★★★ 5/5

Google

Mohammad is great, everything went smoothly. Nice guy and helpful

David · 6 December 2024

★★★★★ 5/5

Google

I am impressed with the exellent services by staff from Life Residential. They worked as a team to market my property and respond expeditiously and patiently to my queries. The staff from UK and Singapore coordinated very well. Thanks to Amrita and Kristina in UK who found the right tenants for my property.

George · 17 June 2021

★★★★★ 5/5

Google

Did a viewing with Andrey from Life and he was extremely helpful and accommodating. Due to time constraints he assisted me with an evening viewing and gave me fantastic information about the property. Although I did not proceed with the property, he still assisted to help with other properties that may have been a better fit for me.

Ashavan · 26 November 2024