Trusted Agent profile · North Acton
★★★★★
502 reviews across 1 platform
Unit 203, Victoria Road, North Acton, W3 6AD
Life Residential's office in North Acton, at Unit 203, is rated 4.2 out of 5 across 502 reviews on 1 platform, including 502 Google reviews rated 4.2.
Every review we hold for the North Acton office, from every platform, shown as written. First names only.
5/5
GoogleThanks a lot for the help, Agnes! It was wonderful time and your support is much appreciated. Cheers --------------------- It is a great team (Amrita and Mo) who helped me all through the letting process. There were many situations when Amrita extended her help to answer my questions or solve my issues. Mo has been very kind and supportive too until the letting process was complete. Thank you team.
Thank you Raakesh for the review!
5/5
GoogleI would like to give a very high ranking for the Life Residential's service, the Client Service Consultant, Ervis Sherrniku is very professional, he help me to lease out my property quickly and found me a very good tenant, they are the HongKonger retired in London. The whole process of offer, negotiation, signing the agreement, getting deposit, payment to my account are so efficient and headache free. l really appreciate Ervis's professional advise, swift feedback, and hands on attitude.PositiveResponsiveness, Quality
1/5
GoogleMahrokh Azarbin was my property manager. Couldn’t do her job properly, not professional, kept asking me to check when it was her job, denied receiving emails.. and the list goes on. A few things she failed on: got my deposit sum wrong! Ignored emails and never once apologised herself for the damage she has caused. Tried to invoice me damaged items when the inventory check in already stated it on there! Gave me eviction notice when I said no to a £400 PER MONTH raise on rent! Had to succumb to this as I could not find a place in time and only then did she tell me it had to be raised even more. Money thieving people! Only managed to sort things out after I told head office and management. Not sure why she hasn’t been reprimanded yet or even fired! She clearly can’t do her job properly and people need to know. Shameless!
1/5
GoogleI rented a studio flat with LifeResidential at Westgate House for 12 months. I will explain below the reason why I gave 1 star. - The initial process from the contact with the agent to contract negotiation/ viewing / references checks and start was great. It was super smooth and clear all the way through and everything was very professional. - The flat was new and fairly priced. Although the building management could have improved certain things, LifeResidential delivered. All is well as long as you’re coming in… based on this only I would have given 4/5 stars BUT for future tenants please be aware : 1) As my 12 months tenancy were close to an end, I have been contacted by LifeResidential agent regarding extension. After I confirmed, she then asked me to pay over 30% more in rent. Considering that the energy bills are paid by the tenant and increased massively, I thought this was a bit excessive and asked to negotiate and that I was happy to pay more but not 30% more. I was immediately notified with a section 21 eviction letter and felt that there’s never been room for discussing or consideration for good tenants by this person. I accepted. 2) I am a very tidy person and professionally cleaned the flat to a very high standard before exiting it however I did not keep the very light 20£ ikea duvet that was initially provided. As a result, they have decided unilaterally to release the secured deposit and take 130£ (They only gave me the rest of the deposit - undisputed - after many follow ups and many weeks). They have also added “pillow covers” as missing items although they were washed and ironed the same morning by myself before I left the flat. I have asked the agent, Olyvia S., numerous times for updates and requested to see the breakdown and receipts that justify this amount. I wanted to dispute this amount and felt it’s unfair to charge 130£ for a 20£ Ikea duvet that shouldn’t have been given to the next tenant anyways for hygiene reasons. Olyvia ignored half my emails and replied to the second half that “the landlord hasn’t replied yet”. This lasted 3 months until I gave up and have never received a response nor my money. Again, with LifeResidential the tenant doesn’t matter. Out of all the places I rented with, this was the last place I would have thought I’d get robbed of my deposit as everything seemed very professional when I signed. I’m very disappointed and will not use / recommend them to anyone.
1/5
GoogleAvoid if you can. They are super fast on getting your money, but take months to address repairs, broken appliances and get your deposit back.
I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Katie
5/5
GoogleMy move process with Life Residential has been flawless. Everything is done online, with the help of a professional team( Bruce Bell - the agent that helped me throughout the process of renting and later on with Silvia Nemth - property administrator who is taking care that all questions regarding the new apartment are responded) I was able to get the work done in a matter of weeks.
Catangiu, these are generous words. Thank you for an incredible review.
5/5
GoogleBruce has been very formative, he provided me with all the details and information i needed and also did not pressurise me into making a quick decision. For the first time i think that i was treated fairly as a tenant. Alessio also made sure that my needs were considered and applied. All services provided were dealt in swiftly and professionally. I couldn’t thank Bruce enough. Much appreciated.
Hi Israa, great to hear that you have had a good experience with LiFE and you felt you were treated fairly. Alessio and Bruce will be pleased to hear that they did a good job.
5/5
GoogleMany thanks to Noor at Life Residential who went above and beyond to help me with everything relating to moving out of my property and the end of my tenancy. I really appreciate all of her help.
Dear Miles, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
GoogleI've had the pleasure to work with Stephen Saidu from Life Residential. He made sure to take the time to understand what we were looking for and did well to address any questions or concerns. It was clear that he put in a great effort to help us find our next home. In our case the home we ended up getting was not from his portfolio, but he was the agent that stood out to me during the process.
Dear Soren, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
1/5
GoogleUnfair Deposit Deductions and Poor Communication!!! Disappointed ... My experience renting with Life Residential was unfortunately very negative. I rented a property from liferesidential hounslow and paid a deposit of £1250 GBP. However, when my tenancy agreement ended and I moved out, I did not receive my deposit back.Despite sending multiple follow-up emails after my move-out, Life Residential took a long time to respond. This lack of communication was frustrating and caused unnecessary stress.When they finally replied, they sent a chart listing various deductions from my deposit. These deductions felt unreasonable and included charges for "unwanted things." Including some issues that we have noticed from the beginning and we sent multiple emails to fix the issue from the first day onwards but we didnt get any solution atlast they have charged that as well from our deposit.I feel very sad as they have deducted 900 £ for the kitchen tap fix it was not working and we sent the proof of mails that we have sent them to sorted out the issue from the initial moved in days onwards .We moved out from the property on feb 1st week we have paid all the utility bills and rent for feb .But till now ( may 7th ) we didnt get any proper acknowledgment and amount back. Overall, the experience with Life residential is very disappointed.
Dear Jyothy, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Katie, Customer Relations Team
1/5
GoogleUPDATE: I’ve never received a response after their reply to this review. TOTAL SCAMMERS!!! STAY AWAY!!! We “secured” a property with life residential (or at least we thought so) over a month before the actual moving day, referencing went through smoothly and we were just waiting for the contract to be sent to us. We had to ask a few times about the contract as we were kept promised a date but the contract was never sent. The contract was requested several times and every single time we were assured to relax that everything was in order and that the contract was going to be sent at some point. However, a week before the moving day (yes, 7 DAYS before the moving day) the agency called us saying that they council did not give permission for 4 people to live in the flat and that we had to find a different property. As you can imagine this was quite frustrating given that all of us had given notice to our respective properties, booked removal companies and we were going to be homeless in a week time. The agency did not even apologised or took responsibility for their negligence, they just blamed the council for this. We do understand regulations are in place, however this could have been avoided if the agency would have enquired the council a month in advance rather than a week. We are now left to secure an emergency accommodation (which doesn’t come cheap) cancellation charges for our removals and storage charges to store our goods until we can move into a new place. Shame on you life residential and the way you treat your customers!
Dear Luca, I am concerned to read your comments and have passed them to the Director of our West London office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Negin, Customer Relations Team
5/5
GoogleI moved to London last month and contacted Life Residential for a studio, I liked the very first unit they showed and went ahead with it. They have a very seamless process starting from viewing, to documentation, to moving in! Great work by Alessandro and team!
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleI had an excellent experience with Kacey Smail. She handled my contract renewal very professionally and communicated clearly between me and the landlord. She helped us reach a fair and suitable deal that worked for both sides. I really appreciate her prompt responses, understanding of the situation, and dedication to finding the best solution. I highly recommend her service to anyone looking for a reliable and helpful agent!
4/5
GoogleWe've been tenants with Life Residential in our previous flat. Although the process for getting our deposit back was a bit long due to a discussion with the landlord, Shannon has been really helpful in the final process trying to always answer our emails and requests. She chased up the landlord and accounting team so we could get out deposit as fast as possible and we really appreciated it!
Thank you Laurène for the review!
5/5
GoogleAgent Daniel was really helpful every step of the way throughout the whole process, from the property viewing to the day we got the key. Top letting agent, highly recommend.
Dear Russ, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Daniel. Please do not hesitate to contact us again. Kind regards, Negin, Customer Relations Team
5/5
GoogleBenjamin has been really professional and helped me a lot during every stage of this. As English is not my first language and It was my first time to rent an apartment in UK, i don't know much about this, however, Benjamin has always be patient and kind to explain and help through the beginning to the end. Thank you very much for all your help.
Hi Yiwen, thank you for your feedback. It's great to hear Benjamin was helpful in assisting.
5/5
GoogleVery professional and efficient service, thank you Life Residential for finding me a good tenant, much appreciated! Would recommend to everyone!
Dear Lisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleOlyvia was the first member of the Life Residential team that we have dealt with over 2 years, that has been truly responsive and helpful when needed. We have had a number of queries, concerns and issues stemming from the COVID-19 crisis, but more generally to do with our tenancy, and Olyvia has helped find solutions to each of our problems quickly and effectively. Thanks!!
Hi Adam, thanks for your feedback! It's so great to hear how responsive and helpful Olyvia has been when dealing with your issues, especially over the current period! Thank you
5/5
GoogleMy property manager Miss Brooke Nickless was professional and helpful, providing timely answers to my questions and being supportive in handling issues such as requests for repairs.
5/5
GoogleMiss Brooke Nickless has been a great property manager, always professional, friendly, and quick to respond. She made everything really easy and stress-free. I’d definitely recommend her!
5/5
GoogleI had a great experience viewing the property. Darika and Andrey were very helpful throughout the entire process, giving me all the info that I required for the property. Everything was done in a neat and timely manner.
5/5
GoogleI am extremely satisfied with the services and support provided by Mr Bruce Bell while I was in the process of renting a studio flat. Such a great and knowledgable professional. Flawless experience. Being very particular, my expectations were exceeded (before and after I entered the property). Constant follow-ups to ensure everything is in order, support throughout and immediate responses made everything really easy for me, considering that I live alone for the first time. Would definitely recommend!
Dear Zoi, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our West London office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
5/5
GoogleHad a pleasant experience with Life residential in securing my home. Daniel and Leah were helpful throughout the process with constant communication and attention to my requirements.
Dear Don, Thank you for taking the time to leave a 5 star Google review. Kind regards, Negin, Customer Relations Team
4/5
GoogleMr. Shubib was very helpful. He was accommodating to our requirements and was patient with our needs.
Dear Deshan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Katie
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