Life Residential North Acton reviews

★★★★★ 5/5

Google

Nilofar was greatly responsive, friendly and was professional throughout the whole process. This is the second time I've worked with Nilofar and both experiences have been amazing. I wouldn't want to work with anyone else. It's evident she cares about her clients and getting to know them to the point that she knows what you want before you know.

Luiza · 26 March 2026

★★★★★ 5/5

Google

Great finish from start to finish! Said was highly professional and made everything stress free. We had great service and settled in with ease. It felt like a breeze and would highly recommend Life Residential!

مريم · 10 April 2026

★★★★★ 5/5

Google

A Big Thank You to Life Residential and Mohammad! Moving to London was overwhelming, and I was in a rush to find a place. Life Residential made the process so smooth and stress-free! Their easy-to-use dashboard made uploading documents and signing contracts simple. A special thanks to Mohammad, who went above and beyond to help me. He listened to my needs, guided me patiently, and made sure everything was done on time. His support and care made all the difference. I’m so grateful to Mohammad and the team for helping me settle in quickly. Highly recommend them!

Jasleen · 6 December 2024

★★★★★ 1/5

Google

Never rent from these people. Rented a 1 bed in Westgate House from Life Residential for a year. Expensive - £1700pcm, especially given the experience of living under them. I cannot begin to tell you how unprofessional their whole team was. We had Life Residential estate agents unlocking our front door at 5pm on a weekday to show prospective tenants our flat when we were midway through our tenancy. This happened twice. Issues were almost never fixed, we had 5 property managers in a 1 year tenancy, none of whom responded to emails or were ever available when you phoned the office. Life Residential refuses to ever give us our landlord's details, which is literally illegal. We almost lost our new flat to move into because our property manager never responded to the referencing company. When they did they said my wife never lived with me even though she was literally on the tenancy. We paid for a deep clean when we moved out and Life still tried to charge us £120 cleaning fee. 2 weeks after our tenancy ends and we are still chasing for our deposit, having to go to TDS to get it back. There were hidden charges in the rent - the heating and ventilation added another £100 a month to the rent which was not discussed. Pets were said to be allowed but then when we moved in we had to pay a 'licence' to have them. We had severe issues in the property itself, including terrible plumbing, standing water, poor ventilation. Issues took months to fix or were just ignored, both through their online system and email/phone. The '24/7' concierge was never at the desk, we had parcels stolen and drunk homeless people walking around our hallways and trying to break into our front door because the 'secure fob' doors were broken more often than working. We had to call the police several times for this. The gym in the basement flooded with sewage water (as well as some people's flats) and also was out of order many times. Run a mile.

Alfie · 5 December 2024

★★★★★ 5/5

Google

I had a long-standing issue with receiving my deposit due to some complications with the building’s bills. However, when Thasnima took over the case, the matter was resolved quickly and efficiently in less than two days. Thasnima was incredibly professional, polite, and diligent throughout the process. Her expertise and attention to detail made all the difference, turning a frustrating situation into a positive experience. Thank you, Thasnima, for your outstanding support. I truly appreciate your professionalism and wish you the very best in your career and future endeavors.

Hamad · 3 December 2024

★★★★★ 1/5

Google

Terribly disappointed at the service. They will make you wait for days for a call back, they do not call. Been to two viewings with two different agents, on both occasions they said they will get back to me tomorrow which they never do. On one of the viewings, I was taken to the wrong flat and when I mentioned this is a larger flat, the response was you can rent out the rooms if you like. That is illegal and unprofessional to say the least. They can’t seem to communicate with people who are wanting to move in a couple of weeks. I do not recommend.

Mahmood · 3 December 2024

★★★★★ 1/5

Google

My deposit has not been received and my communal energy account still hasn’t yet closed after I moved out two months.My property manager- Gina, has been disappearing about my deposit release process after the last conversion on 19 September 2024.I also sent the reminder to them but there was no response until today. I called on last Tuesday , and one of the PM called Lucy, and she said she would help me to process it, but I am still waiting for feedback and Gina is left. It means that your case would not process if someone leave the company. It is really disappointed and no one follow up if someone leaves. Please don’t choose this agent

Vanessa · 5 November 2024

★★★★★ 5/5

Google

Dea was excellent to work with, always quick to answer my queries and provide clear, helpful information. Her responsiveness made the whole process smooth and stress-free.

Erol · 9 April 2026

★★★★★ 5/5

Google

Dea was really helpful and insightful and she ensured I had a smooth move in.

Claire · 9 April 2026

★★★★★ 5/5

Google

I came down to the offices a couple of days ago, and have been delighted with how polite and professional the service has been, in particular by Andrey, from a lovely warm welcome when first entering the office, right the way to a very well led and insightful viewing led by Andrey himself. He answered all of our questions, and clearly had a great insight about the area and property, which was fantastic especially as someone who's only just started to go on viewings for the first time. I would highly recommend Life Residential, and especially Andrey's services, to anyone looking for a property in the area, especially if it's your first time, Andrey and the team will have you covered!

Saim · 16 May 2025

★★★★★ 5/5

Google

Mohammad was very kind and professional, showing me around all requested properties creating a comfortable atmosphere while doing so and giving me plenty of time to look around. He gave plenty of tips to look out for when renting a flat. If I was to rent another flat I would definitely consider using Life Residential due to my experiences.

Robbie · 19 November 2024

★★★★★ 1/5

Google

Avoid this agency at all costs. I had a terrible experience renting through them. There was a serious leak in the flat that led to mold, and despite repeated complaints, it took them six months to address it. When I moved out, they withheld my deposit for four months, completely unlawfully. I had to raise a dispute with the deposit scheme to finally get it back. I also requested they arrange an end-of-tenancy cleaning, which they delayed for three weeks and then forgot. The Property manager at the time, Evelyn (who I believe has since left), and Hayley were both showed poor performance, it was outright negligence. I think the fact that they were allowed to continue working there speaks volumes about the letting agency as a whole.

CC · 12 April 2025

★★★★★ 5/5

Google

Darika was extremely helpful with my property search, highly recommend!

Justin · 11 April 2026

★★★★★ 5/5

Google

Both Danial and Mohammed were a massive help, while Mohamed showed us our new apartment in a professional and welcoming manner Danial gave amazing support with the referencing and application process. Both were very professional and good at what they do. If your manager is seeing this, give these boys a pay raise they deserve it 🤩

Mohamed · 26 November 2024

★★★★★ 5/5

Google

Gina Ballesteros is the property manager for our apartment in Dashwood House. We have not had a tenant in place since August because we are selling the apartment. Gina has been excellent at supporting the Estate agent team at Life Residential and me during this transition period. Her calm and caring manner is exceptional and her approach to helping me is what all customers would want. I cannot speak highly enough of her. Graham and Andrea

Andrea · 19 December 2023

★★★★★ 5/5

Google

Everyone that I met or spoke to was so lovely and helpful, especially Daniel. He always replied to my questions quickly and enthusiastically with plenty of helpful information and he was very patient with with myself and my partner as it is our first time renting together. He is a great asset to the team and I would highly recommend Life Residential. We absolutely love our new flat!

Eloise · 17 May 2024

★★★★★ 1/5

Google

They are very unprofessional and slow. Haley Bellfield was our property manager and we sent emails to chase for our deposit return. She did not come back to us for 15 days which is 5 days overdue. 10 days is the guaranteed time by the deposit scheme they use. Furthermore, they tried to deduct from our deposit money for a lot of stuff that was withdrawn in the second round! You need to complain about unreasonable deductions if you use them. The team is rotten in their professionality.

Takahiro · 17 June 2023

★★★★★ 5/5

Google

Right from the start I was pleasantly impressed with Life Residential’s approach to help me find my new apartment. However, it just got even better when I was introduced to Gina as my property manager. She has been everything you’d expect and more! Not only by being responsive and quick with her ability to get things done but also consistently checking in to see if everything went well. Especially with some situations (like getting myself locked inside) her assistance to help fix the lock and look for immediate solution saved me a lot of stress! To add to this, I’ve just moved to the UK, so having a person who is as reassuring and helpful as Gina I couldn’t have asked for anything more! Thanks Gina, I know my decision to go with this house and Life Residential was a good one because of you!

Piyush · 17 June 2023

★★★★★ 5/5

Google

If you're looking for a letting agency in London, I highly recommend Life Residential and their letting agent, Riccardo. He took the time to understand our preferences and showed us a variety of properties that matched our criteria. Throughout the entire process, Riccardo was patient, professional, and dedicated to helping us find an apartment that we would love. Thanks to his hard work and dedication, we were able to find an amazing apartment that exceeded all of our expectations. Overall, I highly recommend Life Residential and Riccardo to anyone looking for a new home in London.

Jose · 17 June 2023

★★★★★ 5/5

Google

I have used Life Residential few times before and as always, this time the process was streamlined. The purchase went very smooth. Molly was extremely helpful and played a critical role in aligning various parties involved the purchase process. She was proactively following up on various aspects with myself, brokers, solicitors and parties on the seller side. She is a real asset to the team.

Amit · 17 May 2024

★★★★★ 5/5

Google

Bruce was very helpful!

Erza · 14 April 2026

★★★★★ 5/5

Google

I’ve been renting with Life Residential for a little over a month now, and so far my experience has been great! There have been a few issues with the property itself, and my property manager Gina has been very communicative and helpful in solving them as fast as they can. So far with LiFE I have absolutely no complaints. They have made the process of renting in London much easier than it otherwise could be.

Erin · 17 June 2023

★★★★★ 5/5

Google

Had an excellent experience here through my conversations with Bruce Bell, who helped me navigate a particularly sketchy contract situation (someone trying to get some stuff in before the rules change in May) and I couldn’t be make pleased with the outcome. They come highly reccomended from me.

Hassan · 9 April 2026

★★★★★ 5/5

Google

Their service quality is very high. They are very responsive and polite. This is my first time in the UK but my job was very easy with their support. Everything was very clear and professional in my all process. Especially I would like to thank my Letting Consultant Jack Lau, Letting Progressor Angel Sado and Property Manager Gina Ballesteros. Life Residential is highly recommended on my side. Thanks again for your support.

Mehmet · 17 June 2023