Trusted Agent profile · North Acton
★★★★★
502 reviews across 1 platform
Unit 203, Victoria Road, North Acton, W3 6AD
Life Residential's office in North Acton, at Unit 203, is rated 4.2 out of 5 across 502 reviews on 1 platform, including 502 Google reviews rated 4.2.
Every review we hold for the North Acton office, from every platform, shown as written. First names only.
5/5
GoogleWe recently rented a flat through Life Residential and our experience has been recently smooth. The team is very prompt in resolving our queries especially Thomas who is our property manager. He helped us get onboard quickly to our new home. I highly recommend exploring properties through Life Residential.
Dear Nakul, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie, Customer Relations Team
5/5
GoogleGenerally, everything with Life Residential works very systematically. Coomunication is prompt and property issues are resolved in sensible timelines. Property management team is reachable by phone or email so that's good. Recently we had a critical issue in our apartment and Ilinca - our proprty manager - was able to resolve extremely promptly.
5/5
GoogleDaniel was the agent from Life Residential that assisted me with acquiring an apartment. He was helpful and was open to answer any questions in a prompt manner. He made himself available to show the apartment and was very professional throughout the process till the keys were handed to me. Thank you for your excellent service Daniel!
Dear Houssam, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our West London office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
5/5
GoogleI had a really good experience dealing with Darika as my lettings agent. She was always friendly, helpful, and easy to communicate with. Anytime I had a question she got back to me quickly and made the whole process feel simple and …
Dear Abarnan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
5/5
GoogleFinding a house in London is very exhausting and overwhelming but thanks to Life Residential and Alessandro, the process was less tiring and smooth. Alessandro was very patient and super helpful throughout the entire process. I have come across quite a few agents and I am very much impressed with the professionalism and dignity shown by Alessandro and team . Thanks to you all.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
GoogleMany thanks to Property Manager Ms Brooke Nickless for her attentiveness, understanding and hard work!!! We've newly moved into a flat managed by LF and she's been wonderful in responding to us quickly and managing multiple issues at once. Really helped us out ❤️
1/5
GoogleVery Poor service. These people have strict rules before entering flat about reference and clearing funds. But they do not care about providing service. we shifted recently on 2nd October. At time we shifted there are so many defects e.g. Wardrobe is not opening once closed, Dishwasher not working, Oven not closing and many small issues. With these defects we cannot proceed normally with daily life e.g everything is in wardrobe which is not opening. we reported these issues to property manager and she says she need approval from owner for getting these things fixed which will take time and we have get stuck.
Hi Yamini, thank you for your feedback. We're sorry you're dissatisfied with the service provided, this is not what we like to hear. The strict rules you have mentioned in your review are actually industry standard practice and each and every tenant looking to rent with LiFE receives these rules. We apologise about the minor defects you have found in your property, however, after reporting these to your property manager we must propose these defects to the landlord to request funds to fix them, which is also industry standard practice. Please contact info@liferesidential.co.uk or your Property Manager for any further assistance. Thank you.
5/5
Googlefollowing a 10 year split with my wife, during a stressful time in my life, last thing i wanted was to go house hunting. I Tried 4 different agencies but all we too busy to accommodate. Then i saw the flat i wanted through Life and that was it.. I moved in with ZERO stress, all thanks to the team at Life, Bruce Bell aka Emma Baldwin, Amrita and Agnes who is helping me transition into the property. Many thanks Team.
Hi Nick, thank you for your review and your story. We are glad we could help at a hard time and that the LiFE team were accommodating. We'll pass on your thanks. All the best.
1/5
GoogleIt was my first experience with life Residential and that too worst. I had to wait a long for their response Everytime after paying holding deposit. These people have taken at least 3 days to share link for uploading reference documents. As per discussion we had to shift on 2nd October. And on that day we were called to clear everything. We had to pay for that day to previous owner. After all this still Everything is not in working condition in flat. Main amenities e.g. Dishwasher, Oven and wardrobe were not in working condition. And property manager asked to wait for owner approval to get everything fixed which should have been approved before tenancy starts.
Hi Munish, thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. The strict rules you mention in your review are actually industry standard practice and is carried out on each and every tenant looking to rent with LiFE. We apologise about the minor defects you have found in your property, however, after reporting these to your property manager it's a must that we propose these defects to the landlord to request funds to fix them, again industry standard practice. If you require any further assistance please contact info@liferesidential.co.uk or your Property Manager. Thank you
5/5
GoogleLife Residential has continued to provide me with excellent service. Beki is my Account Manager looking after the tenancy and she is professional and helpful and sorts things out very quickly. I am often out of the country but I never have to worry about a thing with regards to the tenancy as she is always proactive as well as being pragmatic and takes care of everything without the need for me to be there. I can't thank Beki enough.
Hi Bernadette, thank you for your feedback. We're pleased Beki is constantly on-hand to help with your tenancy, especially easing your worries when out of the country. Well done, Beki!
5/5
GoogleSaw a flat I loved online, called the company, Benjamin arranged the viewing the next day. The morning after the viewing, the flat was reserved. Absolutely seamless process from reserving the flat, to the referencing to paying the deposit and Benjamin was so helpful with any queries!! We have just moved into our flat and are happier than we could have ever imagined to be. Fully furnished with tv, high spec speaker system and kitchen with complete utensils... on top of everything you could expect from a furnished flat. Recommend Life Residential 1000x over, made finding a flat in London easy and stress free!
Hi Ashley, thank you for your feedback. It's brilliant to hear that you have had a positive experience with LiFE. We strive to make the usually stressful process of finding a property as stress-free and smooth as possible.
5/5
GoogleIt was my first experience renting a flat and everybody at Life residential made the whole process so simple and seamless. Special thanks to Benjamin and Amrita who were always there to answer any queries and solve all my issues. The agency makes renting so much easier and I could literally do everything from my phone. I just took pictures of all my documents and uploaded them and it was SO easy. Especially because I have a very busy schedule, it was easy to have everything at my fingertips. The flat I found is great, and even had an extra TV! They got the professional cleaning done as requested. Highly recommend using this agency. Good luck to everybody reading this review :)
Hi Rabeaha, thank you so much for your lovely review, we really appreciate it. Great to hear you had a good experience with LiFE and we hope you are enjoying your new home. :-)
5/5
GoogleI rented a new build studio flat in Slough for a year with LiFE residential I was the first in the flat so expected some teething problems as is standard with new builds. LiFE where great with communication and any issues that arose where resolved in a quick manner if it could be done so, through longer issues like my tile needing replacing in the bathroom LiFE always kept me updated on the progress. In terms of moving in and moving out the process was quite lengthy but thorough and I knew I had peace of mind that I'd be looked after, but again they where able to help and guide along the way making things easy and comfortable which made me feel confident I was in good hands. We had a complimentary concierge for the year as well and he was amazing, always super helpful and would manage the spare key for access to the flat for any inspections/maintenance whilst I was at work, also parcels that came for me he'd often see me drive into the underground and would be there with my parcel if he had time. Over all I recommend LiFE as they are professional yet friendly and approachable! 5 stars! Thank you Agnes, Mo & Elton!
Hi Sophia, thank you leaving such detailed feedback on your experience renting with LiFE. We're pleased to hear that you experienced good service when dealing with any issues that cropped up, and appreciate your patience regarding resolution of such problems. We're also glad you felt in good hands; we like to think that due to our knowledge and experience of the property industry, you can trust us and put your confidence in us to get the job done. We like to think we do this whilst keeping a smile on our faces!
5/5
GoogleTop-Notch Service from Daniel & Darika! If you're looking for a hassle-free experience finding your dream apartment, Daniel and Darika at Life Residential London are the people to call! From start to finish, their professionalism, friendliness, and dedication were outstanding. They went above and beyond to make the process smooth and stress-free. Their attention to detail and quick responses stood out, making me feel confident and cared for every step of the way. Thank you both for making this such an easy and enjoyable journey. Highly recommend them to anyone searching for a home in London!
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
5/5
GoogleExcellent lettings agent, i'm delighted with Life Residential who were able to secure reliable tennants for my flat several times. Niloofar from Life Residential is very helpful and friendly - would highly recommend this agency!
Dear Philipp, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleGreat Property manager Ms. Gina Ballesteros has been very prompt with her responses and a great property manager. From the outset, she was incredibly responsive and professional always quick to answer my queries and keen to ensure I felt supported throughout the process. I am grateful for her assistance
5/5
GoogleI experienced some issues with the hot water; however, Miss Brooke Nickless has been exceptionally helpful, providing regular updates and arranging with the landlord and engineers to resolve the issue promptly.
1/5
GoogleI wish i could give zero stars From day one, my experience with Life Residential was awful. They refused to let my husband move in on the agreed date, and the flat was unfit for living due to a faulty ventilation system. We never received an inventory report, and when we gave notice, they entered our home without permission. After moving out, they withheld our deposit and only returned it after I told them I’d file a formal complaint. This agency takes advantage of people new to the UK who may not know tenant laws. Unethical, unprofessional, and distressing, avoid at all costs.
5/5
GoogleGreat communication and fast response to my queries, the full property management service is very convenient and hassle free, they appointment Adrian Gavrila as property manager for my flat and has been brilliant in solving some issues with the tenant, always available on the phone or by email and with a wealth of knowledge in tenancy agreements that really makes a difference and is so helpful to deal with issues with tenants, he followed up any outstanding issue and keep comunication flowing every step of the way until the issue is sorted, would recommend 100%
5/5
GoogleWorking with Daniel for the Letting of Westgate House was wonderful. He was absolutely on point with his communication and incredibly helpful with the whole process. We are incredibly grateful for his assistance and highly recommend his work with Life Residential. Cheers Daniel
Dear Reid, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie, Customer Relations Team
5/5
GoogleVery good services from Property Lettings and Management teams. Quick response on both sides - landlords and tenants. Property management team is always keeping in touch and bringing you updates. Information is provided on a timely basis, no need to chase the agents with reminders to complete a task or resolve an issue. Property reviews are carried out annually, they just send you a report without you having noticed a year passed by)) Life Residential is strongly recommended!
Hi Jay, thank you for taking the time to provide feedback on our Lettings & Management teams, we really value feedback that helps us to understand what our clients think of our services. We're pleased you're happy with us!
5/5
GoogleAbsolutely love the property agents Gina and Shauna for helping us out with EVERYTHING!! Replacing the washing machine and the sofa of the property urgently. Everything was smooth and wonderful!! They were very kind and understanding. The landlords are brilliant too!! Nothing would have been replaced without their understanding, funding and their trust in us. Highly recommendable!
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleI'd like to inform you that Maquel Thomas is an exceptionally good worker. It's my third property where I live and I've never experienced such a great service. Maquel manages to resolve all the issues in a very short time achieving the best possible results. For example, I had a problem with window locks which I tried to solve for 5 month with a previous agent and never achieved a positive outcome. Maquel managed to resolve is within 2 weeks. To sum up, throughout my experience in 3 different apartments in London all the property managers were never anywhere as good as Maquel is!
Thank you David for the review!
5/5
GoogleMe and my wife moved to the Uk for work and were really worried about renting a place in London. Luckily for us we found Amrita Rathod from LIFE residential. I contacted Amrita before even coming to the UK and she guided me so well! I just gave her a brief overview regarding my budget and what I was looking for and she suggested a few options for me quickly. My wife did the viewing and in no time we chose our apartment. Amrita took care of everything! we just made the payments and she did the rest. It was so easy thanks to her! Definitely recommend LIFE and especially Amrita!
Thank you Rohan for the review, your words are too kind, and thank you for advocating Amrita on her hard work.
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