Trusted Agent profile · North Acton
★★★★★
502 reviews across 1 platform
Unit 203, Victoria Road, North Acton, W3 6AD
Life Residential's office in North Acton, at Unit 203, is rated 4.2 out of 5 across 502 reviews on 1 platform, including 502 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near North Acton.
Every review we hold for the North Acton office, from every platform, shown as written. First names only.
5/5
GoogleAmrita Rathod was very responsive and full of enthusiasm. We got to see some great proerties at very fine prices. Hope to work with you again. I'd recommend to my friends. good luck and thank you.
Hi Sherwin, thanks for your feedback!
5/5
GoogleFirst time using Life Residential. The team was very efficient and answered any questions I had promptly. On arrival, the flat was clean and everything was perfect. Thanks to Benjamin, Bruce and Marta for making the move in so simple.
Hi Jeffrey, it's great to hear that you had a good first experience with us. We'll pass on your thanks to Benjamin, Bruce and Marta.
5/5
GoogleI have been working with Life Residential for a while and i can say their service has been excellent. In particular Sergi DSantos has been very helpful with regard to making appointments and has provided fantastic customer service. I would highly recommend.
Thank you Robert for the review!
5/5
GoogleAmazing service and highly professional, attentive and friendly staff! Impeccable assistance throughout the entire process of renting and moving in, and continous support! You cannot go wrong with Life Residential. They make things so easy, it's super convenient. I would rent again with them in the future. Highly, highly recommend Life residencial . Thank you Dimple for such amazing support last time. You rock!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHighly recommend Amrita. She is very efficient in handling queries and concerns and help to find best suitable property as per need. She is also very effective in handling post occupational concerns. Very happy with the property and servoser
Hi Mahesh, we're really pleased to hear that Amrita has assisted efficiently in helping you find a great property. We hope you enjoy your new home.
5/5
GoogleHad a great experience in viewing rental properties with Life Residential. Was in touch with Andrey, who was very professional and took time to understand my needs. Throughout the process, they were responsive, and always available to answer my questions.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
5/5
GoogleGio was helpful. Good response time
Dear Dominique, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Gio. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
5/5
GoogleVery professional team especially Musawer which he got in touch quiet frequently to make sure everything was running with my moving and staying in the new flat rented. Highly satisfied with the service which I received. Well done
Hi Giuseppe, thank you for your feedback. We are pleased to hear that you had a great experience and Musawer did a good job.
5/5
GoogleA massive thanks to Afsana Begum for her kind assistance to our issues. Always willing to help and act quickly - couldn't ask for a better property manager. I would recommend Life Residential for agency and property services!
Hi Thomas, we really appreciate the review, especially on Afsana's kindess and support throughout all your issues. Thank you.
1/5
GoogleThis agency is terrible, I popped in twice and gave my details and asked to view a few properties, their answer was we will get in touch, I also emailed them, to this day there is no response from those people. Stay away and dont waste your time, there are much better agencies out there
Dear Vladimir, I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly with further details and we will then look into this for you. Kind regards, Negin, Customer Relations Team
5/5
GoogleI was looking for a flat in London for my family and I had a viewing with Amrita Rathod. She was very kind and helpful throughout the whole process, making sure everything was done quickly and easily. Thank you Amrita!!
Thank you Athanasios for the review!
5/5
GoogleI would like to say a special Thank You to Mahrokh Azarbin! Mahrokh has been very prompt in responding to all my queries. She is professional and accurate in all her dealings. A pleasure to work with:-)
Hi Sandhya, thank you for your feedback. Great to hear Mahrokh was a pleasure to work with!
5/5
GoogleMy flat mate and I were assisted by Bruce. He was kind enough to book a viewing with us very quickly. He explained everything so well, ahead of the viewing and after the booking. He gave sufficient assistance on all the steps we needed to take to take to get our offer approved and tenancy agreement signed. I am extremely pleased with his service.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
1/5
GoogleIf you choose life residential, forget about your initial security deposits. They won't give the money back. They won't response for any maintenance call during the tenancy. At last they will give you an extra bill for the maintenance work that they have done after our tenancy. Worst experience!!!
Dear Vishnu, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Katie, Customer Relations Team
1/5
GoogleIf only there was an option to give 0 stars. I rented my new flat in Harrow via Life Residential who managed the property for mere 16 months, on and off the tenant was late to pay the rent and I had to chase Life Residential for the money, sure, happens. The real problems came towards the end of the tenancy, with the tenant suddenly leaving the country and leaving the property pieces. None of the issues were reported to me, despite numerous inspections done by the agents from Life, I was told about fire alarms which were removed by the previous tenant but no further inspection was made. After the contract ended with Life, I’ve inspected the property myself. The dishwasher was completely broken, and the fire alarm system was destroyed by the previous tenant with number of cables cut going in to the mains. Bear in mind this was a brand new flat. I ended up incurring almost £2500 in contractor fees fixing the problems left by previous tenant. Number of charges that were responsibility of Life Residential, such as council tax for a short period between the handover process didn’t go to the appropriate parties and months later, without my knowledge of the issue Life Residential asked me to cover a loan which at that point got sold off to a collection agency, yet 16 months before I paid the initial charge as per the invoices. The mess in your paperwork is abysmal, it’s actually a joke.
Hi Miss Wang, thank you for leaving feedback for LiFE Residential. We are sorry to hear this, it is not what we want at all. We would like to look into this for you: as such, a team leader has attempted to give you a call and has also sent a follow up email. Kind regards, LiFE Residential
1/5
GoogleRenting through LiFE Residential was clear and fast process with plenty of support from friendly and professional staff (mainly Benjamin and Courtney). The reason for 4* is that I found out after moving in that the landlord has been looking to sell the flat, which would be nice to know beforehand. The property management has made me changing from 4* to 1*. After moving in, it took very long time to set up all utilities as it had to be done by the property manager. After moving out, it took long time for them to let the utility company know about me moving out. I've contacted the utility company myself after receiving bill for a period after I moved out and was told they can't do anything until the agent notifies them. Furthermore, it's been 2 months since moving out and I haven't received any of my deposit back even though I was told twice in the last month, that the account team will be notified on that day to release the funds.
Hi Tomas, thank you for your feedback. We're pleased to hear you are happy with LiFE's support and service. We understand that the landlord for this property is selling the property on, but the new landlord is aware of your tenancy and is happy to continue this in the future. Please contact info@liferesidential.co.uk if you'd like to discuss this matter further. Thank you.
5/5
GoogleI have been using Life Residential since 2019 when I first moved to London. They have supported and seen me through 2 successful annual rental contract renewals. They are professional as an agency and openly communicate through all processes of securing accommodation. If you do your part as a tenant and abide by the contract, they will do their part equally and support you in anyway you need. My specific contact is Beki Smith and she is deeply professional, efficient and transparent in all dealings. 100% would recommend both for your renting needs.PositiveResponsiveness, Professionalism
Hi Kedan, thank you for your feedback. We're so pleased to have accommodated you over the past few years. Here's to many more!
5/5
GoogleI had an absolutely wonderful experience with Miss Brooke Nickless. She was incredibly professional, attentive, and went above and beyond to ensure she could answer all my queries I had. I highly recommend her.
Dear Pedro, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
1/5
Googlethe worst real estate agency in London. on the verge of fraud, once the contract is signed they disappear and today after 4 months I am waiting for the deposit. they don't put us in contact neither with the landlord nor with the depot company and every time they are called they don't answer or they say they will update. a total shame.
Hi Simone, thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. Please contact info@liferesidential.co.uk should you wish to discuss your reported issues further. Thank you.
5/5
GoogleVery good experience with Life. I needed a tenant for my property and they were professional, and got the job done. Would recommend
5/5
GoogleLIFE Residential has made my searching for a place in London extremely easy and everyone involved in the process has been very professional and approachable. Special thanks to Maggie whose quick responses are always helpful.
Hi Mihaela, thank you for your review. We are delighted to hear that LiFE made searching for a home in London go smoothly and that our team were approachable for you.
5/5
GoogleMe and my girlfriend had an excellent experience with life residential. Thanks to Amrita for always being available and ready to help during the whole process . Keep it up the good work 👍🏾 …
Hi Harvin, thank you for your feedback on LiFE's service, and on the good job Amrita is doing. We'll make sure we keep up the good work!
5/5
GoogleI recently moved into a new apartment and I am really pleased with the service I received from Life Residential till date. From the word go, Amrita Rathod (the letting agent) was on top of everything that requires attention and guided me through all the steps very efficiently. Throughout the process I never had a issue with getting any doubt clarified and always the response was on time. On the day of moving everything was in place and on time. All the documents was right in my mailbox as promised and it felt really nice when I saw a small welcome note from Amrita in the key set envelop. She did call me again on the day after move and enquired about if everything is ok at my end and if I need any further support. All seems too perfect and timely till now and I do hope my stay in this new apartment and further communication with Life Residential will remain as smooth as it is now. THANK YOU TEAM LIFE RESIDENTIALPositiveResponsiveness, Professionalism
Hi Saikat, thank you for your feedback on Amrita. We're really pleased to hear you found the rental process with us smooth and efficient, we hope you are enjoying your new home!
5/5
GoogleIt is a second time when I had the experience of renting the property via Life Residential. I highly recommend using that agency due to its effective managing clients' expectations, high speed in responding to any kind of requests, and wish to be helpful. Special thanks to Lettings Manager Vanessa and Property Manager Emily.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Life Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near North Acton.
