Trusted Agent profile
★★★★★
193 reviews across 2 platforms
Units 3-5 Morfa Hall, 22A Cliff Road, Newquay, TR7 1SG
Miller Countrywide's Newquay office at Units 3-5 Morfa Hall is rated 3.6 out of 5 across 193 reviews on two platforms, including 121 Google reviews rated 4.6.
Every review we hold for the Newquay office, from every platform, shown as written. First names only.
5/5
GoogleI would like to say that the service i received was brilliant from the very start. I was always kept up to date and I was always greeted with enthusiasm and patience. Great company great service and I would recommend them highly. Thank you all.
5/5
GoogleLucy and Tom were really helpful and professional throughout a prolonged and complicated purchase. Would highly recommend. Many thanks !
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRecently rented a property from the…
Recently rented a property from the Truro Office for 18 months, never had a property inspection or visit, huge amount of maintenance issues but the out of hours contact system is dysfunctional and not fit for purpose. Telephones rarely answered and gets diverted to other branches often told they are on the phone when actually the person you may need to speak to is not working on the day.
5/5
GoogleCame into the Newquay branch this week with a friend. Found the team very helpful and let me know there is a few houses coming up soon that I would be interested in. They took their time finding out what I was looking for and didn't rush me out like a lot of agents do in the town. Very happy and I hope I find something to buy through them. Thank you an awful lot. Regards, Jenny.
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotTruro Branch Pheobie and Reese
5/5
GoogleReally impressed with Miller and in particular Chantelle who sold my mother in laws house within 24 hours. Great service and will shortly be looking to sell my own property with her.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
Googlechloe was absolutely amazing helping us find our first home to rent, from first popping into the agents all the way through to receiving the keys she was on call, happy and helpful with answers to all our silly questions as we had no idea what we were doing! we would highly recommended chloe and the rest of her newquay team for their 5* friendliness, efficiency and patience! thank you for all your help x
5/5
GoogleProfessional, efficient and friendly service from Jasmin and her team. First viewing was booked within 30 minutes of instructing the agent and the sale of our property was agreed within 10 days from being listed. Would strongly recommend
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
TrustpilotAggressive cold calling me trying to…
Aggressive cold calling me trying to scalp my house that I got on the market from my current estate agent!
2/5
TrustpilotForget who they’re working for
The Truro office managed the sale of my parents’ house. I would describe them as energetic but dealing with them was very frustrating.
1/5
TrustpilotSt Austell branch is a complete joke
St Austell branch is a complete joke. Currently I am looking to sue for unnecessary harassment and trying to heavy handedly change the terms of tenancy agreement without either tenant (mine) or landlords written (or even verbal for that matter) agreement.
5/5
GoogleDanielle has been very supportive and helpful getting a rental property quickly. We cannot tell you how professional this lady is. She is a credit to the office. Gerry and Mandy
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
5/5
GoogleI have recently purchased a house with Miller Countrywide, which went through very smoothly. Many thanks to Luke and the rest of the team for a very professional service. Would recommend to other prospective buyers.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation.Best wishes, Lucy.
1/5
TrustpilotUNPROFESSIONAL AND MISLEADING
My dad is 81 and has cancer and sold his house through Miller. The information regarding how the invoice was calculated was misleading as he believed it was a % of the price sold and not a fixed price as it is usually the case. Nothing was mentioned at the meeting to suggest a fixed price. Also found out that one of the employees had an interest in the solicitor suggested.
1/5
Trustpilotpoor
Currently advertising with them. Poor. Lack of Comms. Always unable to attend viewings. Complaints process doesn't work. Social media advertising doesn't work. Given opportunity to rectify, nil response. Director response doesn't work.
5/5
GoogleMatt and Luke were a great help in selling our house and keeping us up to date on the sale. Definitely recommend these guys. The girls in the office were great as well.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleWith my limited experience of renting property I was impressed with the professionalism and service givento myself and my wife. Nothing was too much trouble, Chole having local knowlage was an absolute gem …
1/5
TrustpilotI’ve unsubscribed multiple times to…
I’ve unsubscribed multiple times to mailing list but I still get emails each week. I also get multiple unwanted calls.
5/5
GoogleWe recently brought a house through Miller Country Wide, the service was excellent and everything went through quickly and efficiently. Luke was very professional and kept us updated at every stage.
Thank you for your fantastic 5* review of our dedicated team. Best wishes, Emma
5/5
TrustpilotVery welcoming service.
1/5
GoogleGave false information about a property's internet (i was assured it'd have fiber) and taking £300 from me to take the property off the market so that I could move in, then found out this information was false, the property was not enabled with fiber and this was a deal breaker as i had previously specified. I was told my £300 was non-refundable despite being given false information and called immediately the same day to cancel my move with them. Days later i have received contacts from South West Water and Spark electricity company requesting i set up accounts with them for my move. I had cancelled the move and still Miller Estate Agents send my information off to the providers for water and electricity. This is unacceptable and completely out of order. I've looked on multiple websites too and they are still marketing the property as not available and seemingly ignoring my attempts to withdraw. I'd give -5 stars if it were an option, utterly terrible service.
Thank you Alzeido for taking the time to leave us your feedback. Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss any concerns you may have. Kind regards, Scott
5/5
GoogleVery efficient move in. From first viewing to moving in, took about two weeks. They kept me informed every step of the way and answered any questions on the day of move in. Very responsive to emails and all around great communications.
Thank you Jonathan Ward for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotVery poor experience with Miller…
Very poor experience with Miller Countrywide Falmouth.
5/5
GoogleMany thanks to Luke at Miller Countrywide, he was always at the end of the phone, very efficient and a delight to deal with. I would highly recommend.
Thank you for your fantastic recommendation and 5* review. I will of course make sure your kind words are forwarded to our local team. King regards Donna.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miller Countrywide's Newquay office has 193 reviews across two platforms: 121 on Google, 72 on Trustpilot (across the whole business).
Miller Countrywide Newquay is rated 3.6 out of 5 across all 193 reviews, and 4.6 out of 5 on Google from 121 reviews.
Miller Countrywide Newquay, Units 3-5 Morfa Hall, 22A Cliff Road, Newquay, TR7 1SG.
