Miller Countrywide Newquay reviews

★★★★★ 1/5

Trustpilot

Yet another 1 star review, unsurprisingly.

Much like the other 82% of reviews, I too have had bad experiences them from both a buyer and a seller's point of view. TLDR: They are incompetent, uncommunicative (even within their own offices) and just generally awful to deal with. The trouble is that there are too many chumps to rip off, which explains why a company can get 82% of reviews giving 1 star and still be in business. Seems wrong.If you're a buyer and want to book a viewing, you'll have to give them far more data than they need, and far more than any of their competitors ask for. They'll want to know everything about you, and to be honest I'm almost suprised they didn't ask for a DNA test, a stool sample and for me to slice off a sliver of my kidney to give to them. To even book a viewing with them you'll need to provide proof of mortgage offer, I'm assuming so they can try and rinse more money from you by offering vastly overpriced mortgage deals with their 'partners'. For a viewing only, there is no reason why you need proof of a mortgage offer, other than to force people into giving the company their details, which MillerCountrywide can then give/sell to their partners.As someone who currently rents, I found out the very day I moved into the flat that they put the property on the market, then started hounding me by email, text, phone calls and voice mails practically demanding entrance for prospective buyers less than a week after I'd moved in! The trouble is that they have Sales and Rental departments, and neither of them talk to each other, at all, so one hand literally has no idea what the other is doing and they all just pass the blame and responsibility over to the other side. It's bad enough business is greedy and incompetent staffed by people with shoulders so slippery I believe their clothing is made of teflon, and so incompetent I suspect if brains were dynamite most of them would have trouble blowing their own noses.Oh and additionally, when I moaned about them to my landlord, he said he has also had nothing but trouble from them and was considering taking a property he has listed with them off the market entirely his experience has been that bad. Personally, I feel like their company name would be more accurate and suitable if you removed the 'o' from it, added and 's' to the end and then removed all the other letters before 'c' and after 's'.Avoid.

Ryan · 29 January 2022

★★★★★ 5/5

Google

Rapid communication and rental process. Friendly staff and very competent. Made the process of getting an apartment to rent so easy! Thanks guys, Jasmine and Chloe specifically :)

Jordan · 17 November 2023

★★★★★ 1/5

Trustpilot

Awful, waste of money bad service

Still deducted their fees despite not collecting the last months rent! I have paid around £1700 in management fees over the years and have been disappointed with the service provided. Initially I took the tenant on in good faith as the office at Miller countrywide told me he was reliable and always paid his rent on time. Unfortunately he hasn’t and has left the flat in a poor condition with ruined carpets and wallpapers. He has also taken my boiler installation certificate. I will now have to pay an Indemnity policy for the sale. I find Miller Countrywide’s response to the situation so far as lacklustre and slow I once had a call from the Torpoint office asking me to arrange a repair for a leaking pipe as they had “too many other properties to deal with” they were still happy to take their fee. I have no idea what I have paid for over the past 3 years.

Rich · 22 November 2021

★★★★★ 5/5

Google

Fast service, found suitable tenets quickly and dealt with the paperwork efficiently.

Vicki · 10 August 2024

★★★★★ 5/5

Google

Really helpful and adaptive to letting us see the property multiple times before moving in and supportive of arranging a move in date that worked for us and our previous tenancy

Ger · 15 June 2023

★★★★★ 1/5

Trustpilot

Torpoint Branch are terrible letting agents

Well where do I start, they fail to return calls and emails. They pass the buck, they have "managed" a rental property for several years for me. The agreement requires two inspections a year. Well I have had a gap of 19months between gaps and 7 weeks between inspections. They keep telling me this year it is government guidelines that mean the inspections have not happened this year. I have shared with them the legislation that says they can. I have now had a "virtual" inspection well the pictures are of a poor quality and it is 12 months since the last inspection. The current manager keeps saying it is not my fault I didn't work here then. It is tiring to deal with such a company. They used to be a little private letting agent when I started before being taken over by this shoddy outfit. I changed bank account for the rent to be paid into so they withheld the payments!!!! Well if you wish to have stress and aggravation use this. I certainly would not trust them to sort out a party in a brewery.

David · 17 December 2020

★★★★★ 1/5

Trustpilot

BUYER BEWARE...

BUYER BEWARE...Ensure anything promised or intimated, especially by the manager, is confirmed in writing.During your viewing make sure you document an inventory, sold as seen properties means nothing to this estate agency as vendors will be allowed access to remove whatever property has been displayed to entice your offer.Should you wish to discuss any issues, the manager will no longer be available and your emails will be ignored.The Property Ombudsman can only act on documentation, none of which will be forthcoming from the St Agnes branch.

Greg · 29 November 2020

★★★★★ 1/5

Trustpilot

Beware!

My experience of this company is nothing short of abysmal. The person we are buying from us is using Miller Countrywide and also Millers' solicitors. We are both after a quick transaction, but five weeks after starting the procedure, their solicitors in Wales have not even managed to draw up a contract! After five weeks!!!!!When I contact the local branch, I am told "it is out of their hands" and yet it is Miller's own solicitors who have messed up. Unbelievable. I find this company completely incompetent!NB A day after writing this review, I discover that it is Millers themselves (Head Office) who took FIVE WEEKS to send the sale details to the solicitors. Disgraceful. You couldn't pay me any amount of money to use them

Alison · 13 November 2019

★★★★★ 1/5

Trustpilot

The Torquay office is just awful

The Torquay office is just awful! Full of young girls who don’t know the basics of sales. decided to leave our nanny cam on one day to see why we weren't getting anywhere and one of the girls there barley said a work other than ‘hmmm’ ‘yeah’ ‘oh my god’ and spent most of the time giggling. Considering their quite pricey for the area I was expecting real quality but if you into their Torquay branch you’d think you were behind the counter at top shop. Really unprofessional, they need to find a good training program for all these girls or get some staff with knowledge and experience.

Amy · 24 September 2019

★★★★★ 1/5

Trustpilot

A special kind of incompetent

We used millers in St Austell when my late mothers house had to be let out due to her ill health and to cover some of the costs of her care .

Paul · 5 November 2024

★★★★★ 5/5

Trustpilot

New rental.

We decided to entrust our property to Millercointrywide, Falmouth office. The level of service given by Cameron Wallis the branch manager has so far been excellent. The office team I understand is a relatively new and this is in there favour, which shows in their enthusiasm. They keep you informed what is happening at each stage and Cameron certainly represents the company extremely well and is very knowledgeable. We have every confidence that our property will be rented at the anticipated price. I would not hesitate in recommending them.

Philip · 14 December 2018

★★★★★ 5/5

Google

Jaz and Luke provided a great service from start to finish. Our house was put on the market quickly and efficiently, and we had agreed a sale with a week. Nothing was too much trouble, and they kept us well informed along the way.

Britt · 15 June 2020

★★★★★ 1/5

Trustpilot

Cant get the address right on a tenancy agreement

Just had a tenant give me notice, Saying the agreement has the wrong address on it so she is not bound buy it.Hundreds in fees and they cant even get the address right on the agreement. No doubt they will say I should have checked it. but if you cant get something that basic correct its probably best to do what I am going to do and go to a different agent when this tenant has left.

Adrian · 20 October 2016

★★★★★ 4/5

Google

Unfortunately we had a few issues on move in but the team quickly got everything sorted for us and are always very friendly and helpful to deal with

Bianca · 15 June 2022

★★★★★ 5/5

Google

Amazing service !! Emma helped helped us get in and settled in no time .

Andrew · 15 June 2023

★★★★★ 5/5

Google

Thoroughly impressed with the newquay sales team, very friendly and professional throughout. Highly recommend!

Ocean-Kiani · 15 June 2023

★★★★★ 5/5

Google

The sales team were superb in respect of communication and enthusiasm with a personal friendly approach. I trusted their professional advice and guidance and would definitely recommend to friends.PositiveProfessionalism

Tina · 15 June 2021

★★★★★ 5/5

Google

We have just purchased a property through these agents. They were all extremely helpful and professional. We had a potential problem on the day of exchange which Jas immediately sorted out for us.

Caroline · 16 June 2019

★★★★★ 5/5

Google

Thanks to danielle we had a smooth and trouble free letting. She was very efficient and professional, and any problems were quickly dealt with. Highly recommended.

John · 15 June 2021

★★★★★ 5/5

Google

The sale of my property seemed never ending but I cannot fault the work and commitment of Olivia and Jaz during the whole process. Couldn’t recommend them any higher

Jay · 15 June 2020

★★★★★ 5/5

Google

From the first meeting we felt confident that they would act in our best interest. Totally organised, Friendly, Positive Attitude. Just all round "Great"PositiveProfessionalism

Rickie · 15 June 2021

★★★★★ 1/5

Google

It's been 3 months since we vacated property and still haven't received our deposit. Very poor communication, keep promising they will call back, and nothing... Will be taking my case further. Not recommended!

Marcin · 16 June 2017

★★★★★ 5/5

Google

Jazz, Luke and all the team were great. They made the sales process effortless and were always on hand to answer any questions we had. Thanks all.

Josh · 15 June 2020

★★★★★ 5/5

Google

Very helpful and efficient service

Sue · 15 June 2023