Trusted Agent profile · Newquay
★★★★★
191 reviews across 2 platforms
Units 3-5 Morfa Hall, 22A Cliff Road, Newquay, TR7 1SG
Miller Countrywide's office in Newquay, at Units 3-5 Morfa Hall, is rated 3.6 out of 5 across 191 reviews on two platforms, including 121 Google reviews rated 4.6.
Every review we hold for the Newquay office, from every platform, shown as written. First names only.
5/5
GoogleWe recently brought a house through Miller Country Wide, the service was excellent and everything went through quickly and efficiently. Luke was very professional and kept us updated at every stage.
Thank you for your fantastic 5* review of our dedicated team. Best wishes, Emma
1/5
TrustpilotI’ve unsubscribed multiple times to…
I’ve unsubscribed multiple times to mailing list but I still get emails each week. I also get multiple unwanted calls.
1/5
GoogleGave false information about a property's internet (i was assured it'd have fiber) and taking £300 from me to take the property off the market so that I could move in, then found out this information was false, the property was not enabled with fiber and this was a deal breaker as i had previously specified. I was told my £300 was non-refundable despite being given false information and called immediately the same day to cancel my move with them. Days later i have received contacts from South West Water and Spark electricity company requesting i set up accounts with them for my move. I had cancelled the move and still Miller Estate Agents send my information off to the providers for water and electricity. This is unacceptable and completely out of order. I've looked on multiple websites too and they are still marketing the property as not available and seemingly ignoring my attempts to withdraw. I'd give -5 stars if it were an option, utterly terrible service.
Thank you Alzeido for taking the time to leave us your feedback. Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss any concerns you may have. Kind regards, Scott
5/5
GoogleVery efficient move in. From first viewing to moving in, took about two weeks. They kept me informed every step of the way and answered any questions on the day of move in. Very responsive to emails and all around great communications.
Thank you Jonathan Ward for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
Trustpilot-1 if I could
-1 if I could Please can a manager contact me before I have to take legal action. The Local branch is useless and have left us over Christmas with disabilities in our household with serious maintenance issues. I need it done no one will listen no will pay for it, its making us iller and no one at millers cares. I'm contacting my local mp, shelter and legal advice if nothings done. Im sick of being ignored because I rent
5/5
GoogleMany thanks to Luke at Miller Countrywide, he was always at the end of the phone, very efficient and a delight to deal with. I would highly recommend.
Thank you for your fantastic recommendation and 5* review. I will of course make sure your kind words are forwarded to our local team. King regards Donna.
5/5
GoogleAfter struggling to find a house in Cornwall, I cannot fault Chloe at all. She has consistently checked on me and helped me in my search for a property. I will be most definitely recommending her in the future.
Many thanks Arron Gronert for your fantastic 5* review. and recommendation Best wishes, Lucy, Customer Relations.
1/5
TrustpilotConditional Selling
Would not allow us to view a property without providing proof of funds to purchase - just to view, not when making an offer. Funny how this only came up when they were plugging their mortgage services and were desperate to book an appointment. Company interests above those of the seller and buyer. If you are thinking of selling with this company, just think of all the buyers they won’t allow to view your home. Can’t be in your best interest can it?
5/5
Googleall staff very polite and nice also very kind . Thanks to chole for finding a new house . club code 6920 .
1/5
TrustpilotWould not recommend Miller Countrywide
Would not recommend Miller Countrywide. Unlike most Estate Agents they do not complete the Memorandum of Sale in-house. Consequently you can add 2 weeks to an already ridiculously long exchange/completion
4/5
GoogleVery helpful and friendly service. This was my first time dealing with an estate agent so was nervous but needn't had worried.
1/5
TrustpilotScum
Scum! In a nutshell, they'll say what they need to until they have your money and then you don't exist. Estates agents remind me of politicians, lying, sleezy and generally not nice people. They all take money for doing nothing and the world would be a better place if they all just disappeared, a bit like they do after taking your money.
5/5
GoogleChloe has recently helped us finding our new home in Newquay and we couldn’t recommend her enough! From day 1 she has been so efficient, professional and always available to answer our questions. She managed to find us the right property according to our needs and very short timeframe. We are very grateful. Thank you!
5/5
GoogleI've rented properties on three different continents and by far the best people I've dealt with.. very friendly and informative and excellent service. Highly recommend them
Thank you for your 5* review and recommendation Brian. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
1/5
Google59 days waiting for a flat deposit return and still on going. Promised it was 'all in hand' three times only to find that people couldn't really care... Still waiting for £1200 of my own money. Who else out there is being kept waiting for their deposits for absolutely no reason? I'm sure there are plenty of people who cannot afford to wait. This is absolutely wrong.
Hi Paul, I am sorry to read that you have been waiting or the return of your deposit. If you have not already done so, please contact our Customer care team via review@countrywide.co.uk, detailing your experience and property details so that this matter can be looked into. Kind regards, Scott.
1/5
Trustpilotabsolutely hideous company
i recently left a property unfortunately "managed" by millers. every single aspect of my time renting via them was absolutely hideous, they may as well have not even been there because they ignored everything from me... unless getting extra money was involved! now I've happily left after giving them adequate notice as stated in the tenancy agreement and handing keys back (all evidenced)... they're still causing BIG issues for me.in a sleepy haze i accidentally sent them my rent for my current property. initially they said not to worry and they would send it straight back. then later in the day they left a voice message to say they couldn't give it back as i owed them rent until the 5th of december!i had no previous knowledge of this until this very moment! I am now down 725 and have no way of paying my current rent and putting my small children and myself at risk of homelessness! i have re sent all of the evidence i have, they are point blank refusing to send it back to me and now just blatantly and shamelessly stealing from me.they are vile human beings and when i phoned again yesterday i was told by 'Travis' to ask him nicely and he'll think about looking into it and then laughed down the phone to me!avoid, avoid and avoid again!!! bunch of parasitic scumbags
1/5
GoogleMiller Country Wide has 80% one star reviews on TRUSTPILOT now I know why had an appointment today at 10.00am no one turned up I did not cancel appointment USELESS AND UNPROFESSIONAL do not waste your time did not even bother to phone
We notice that you have already posted a similar review for one of our local offices regarding your experience. Please can contact us directly via review@countrywide.co.uk so that we can look into any concerns. We appreciate your frustration, however, we would ask you kindly to refrain from repeating your review as this office has not been involved directly with you as a customer.
5/5
GoogleMostly use Miler for remortgaging, Dan and the rest of the team have been extremely helpful making the whole process extremely easy. Really quick to respond to any questions I have had and everyone at the office was very friendly and helpful.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic, very supportive
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service and support from Danielle Mankee at the NEWQUAY branch of Countrywide. Danielle has provided a quick and thorough service from getting the property on the market to finding a new Tenant in just about a week. Most importantly Danielle gave very quick and detailed updates during the process. All in all great service. ThanksPositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
1/5
TrustpilotI lam a landlord I paid millers to fully…
I am a landlord I paid millers to fully manage my property in stangray avenue it was last inspected November 2019 I had to get bailiffs to remove tenants in August I could write i huge list of incompetence by millers they have cost me thousands of pounds but terrible just sums them up totally. I’m now spending huge cost on repairs and will never have anything to do with millers again .go for anyone but millers is my advise they are a real disgrace and I’ve been letting property since 1983
5/5
GoogleExcellent service leading to a quick and efficient sale. Good, professional interactions with Thomas Old and other Miller staff and timely communication of progress. Recommended.
Thank you for your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWhat a despicable LYING VILE .company
What a despicable company. As lovely as they can be while telling you that they will send you a viewing, chatty chatty chatty, yes you will have the first refusal, then keep you waiting for days, they actually screen their calls and flick it to the answerphone when they see it is you. Ring on a different number and the answer and sound really sheepish and make up a total load of lies as to why they haven't sent the video. In the meantime, you have let other properties go due to their optimism about getting the one you asked about. The fact that lucy and Simeone sounded so nice makes them that much slimier. I have family members with businesses in Torquay and will make it my first mission when I do move there to have the name of this tinpot company spread as far and wide as I can for being the disgraceful, duplicitous liars they are. ESTATE AGENTS ARE KNOWN AS FILTH FOR A REASON....................... THEY ARE
5/5
GoogleRecently let our property near Wadebridge, FANTASTIC service in particular from Chloe and Jasmine. Super helpful and "on it" with both the client and ourselves. Thanks so much. Seth and Vicki O'Neill
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
