Miller Countrywide Newquay reviews

★★★★★ 1/5

Trustpilot

Awful Estate Agents

Awful Estate Agents. Dont recommend them at all. I sent numerous online requests about a property to let, I phoned and left voicemail and couple more emails and nothing!! Dont bother wasting your time!

Melanie · 12 August 2026

★★★★★ 5/5

Google

Had an amazing experience with Kezi and Chloe. Nothing was too much hassle! Thank you for helping me find my ideal property.

Cerys · 17 March 2026

★★★★★ 5/5

Google

The team at the Newquay branch are fantastic. As a first time buyer I have endless questions that the team answer promptly! A special thanks to Luke who has been extremely helpful in the whole process.

Chris · 17 December 2023

★★★★★ 1/5

Google

worst experience of my life dealing with the Newquay branch, especially Alex. They were just after my money and tried to steal my deposit after I moved out of one of their family members properties(due to extreme mould damage that they refused to help with). It quickly became very shady and dodgy working with them. Couldn't pay me to rent a property off these guys!

L · 16 June 2019

★★★★★ 5/5

Google

Thank you so much Chloe for helping us find our new home. You were positive from the start and made us feel confident. Thanks again for your prompt communication.

Geoff · 16 March 2024

★★★★★ 5/5

Trustpilot

An excellent viewing with Daryl of Miller…

I made contact with Daryl JONES of Miller Camborne. Daryl was positive friendly and proactive, traits in my experience have been lacking in other estate agents in the area

C · 17 June 2025

★★★★★ 5/5

Google

Early days to start looking for myself and partner however, the service I received last week when I enquired in branch was very prompting! I thought that the Newquay branch were very welcoming and helpful - especially Lucy who was incredibly patient with us and gave us fantastic service.

Jamie · 15 June 2022

★★★★★ 5/5

Google

My experience has been Amazing and our Letting agent Emma was just Brilliant!! The whole process was smooth and well explained and all done in a professional manner. Thank you once again for the amazing service☺️

Shamiso · 19 August 2023

★★★★★ 5/5

Google

Can not fault this team! They had a really urgent turn around for us and managed it with the utmost efficiency, professionalism and courtesy. Special mentions to Olivia and Chloe! Great service, thank you.

Jo · 13 September 2025

★★★★★ 1/5

Trustpilot

Unreliable, untrustworthy and probably unlawful

We approached Miller Countrywide in Truro to view a property.As expected they asked for our buying position before arranging a viewing, but then shockingly expected us to send all our financial information to them by email before they would allow a viewing to take place. That is just to to view a property, not make an offer, and an expectation that we would send bank statements to them by unsecured email.I refused and noted I considered their information collection to excessive and therefore probably unlawful under GDPR. The person I was talking to stated that this was their Covid policy and that she would get her office manager to call me back on Monday.1 month later we have still not been contacted by them.So as a buyer if you wish to use a company that will demand excessive information from you and expect you to risk your information being used fraud just to view a property, use Miller Countrywide.As a seller, if you are happy to have your property excluded from viewing by a cash buyer due to your agent probably acting unlawfully, use Miller Countrywide.For me, I will never use a company that not only wishes me to place my banking details at risk for no valid reason, but in response to a promise to call me on Monday to justify their actions still has not contacted me a month later.

Jason · 2 March 2022

★★★★★ 5/5

Google

Chloe was prompt, professional and very helpful.

Claire · 17 December 2025

★★★★★ 5/5

Google

Just wanted to express my gratitude for the support provided by Miller Sales and Letting Agents in Newquay during the convenancying of the property we have bought in Newquay. I wish to single out Lily and Tom for their exemplary enthusiasm, their help and their ability to resolve problems during the purchase process. Well done all. Paul

Paul · 2 November 2024

★★★★★ 5/5

Google

Amazing from start to finish! Lilly’s communication skills are outstanding and this conintued throughout a tricky sale and purchase. On a personal level she is extremely easy to deal with however she was also able to negotiate fairly from a business perspective. I would definately recommend millers to friends and family

Joe · 17 December 2025

★★★★★ 5/5

Trustpilot

Ketan at Falmouth

Ketan was amazing for me throughout my experience. Always helpful and a genuine person. Felt like he was always invested in me getting my house. As I’m a first time buyer I had very little knowledge on how this works but Ketan was knowledgeable and supportive.

Tom · 6 June 2024

★★★★★ 5/5

Google

Jodie has been amazing, she has gone above and beyond, she’s been very supportive and responsive. Every time I have spoke to anyone on the phone, they have been all very friendly. I couldn’t recommend them enough. Thank you!

Georgia · 15 June 2022

★★★★★ 5/5

Google

I recently visited the Newquay branch whilst down on holiday and the whole office was extremely helpful and gave excellent insight and advice. I dealt with Tom & Jodie from the sales department who were very friendly and welcoming.

Tara · 15 June 2022

★★★★★ 5/5

Google

Great help and good communication!

Ithica · 20 March 2026

★★★★★ 5/5

Google

We’ve been dealing Jaz at the Newquay branch. Her guidance and knowledge have really helped the sale of our house go as smoothly as possible. Her and the team are Always available to help with any questions no matter the time or day. I can’t praise Jaz and her team enough

Daniele · 16 June 2019

★★★★★ 5/5

Trustpilot

Fantastic staff very helpful…

Fantastic staff very helpful understanding always ready to advise and listen and understand and explain everything

Carol · 12 August 2026

★★★★★ 5/5

Google

Great service. Jaz was great setting my stepmother up with all the paperwork, getting photos done etc, and then Luke came and helped her through til the end. Great team, Matt and Liv too. All very polite, professional and on the ball. Many thanks, Helen

Helen · 15 June 2020

★★★★★ 5/5

Google

A big thank you to Jazz, Tom and Zac for a successful sale achieved during what must have been a very difficult time for them due to the Covid restrictions. A friendly and professional service provided by all concerned.PositiveProfessionalism, Value

Richard · 15 June 2021

★★★★★ 5/5

Google

I have given 5 stars as they work very hard to sell our house the time and energy they put into it is outstanding would go back again

Steven · 17 April 2026

★★★★★ 1/5

Google

Contacted as flat to rent, came out and gave quote and selling talk, said she'd email with all the services broken down with costs so we knew about what the take home would be. However, recieved one voice message saying sorry she's late with email but she's doing it now and we've never heard anything again that was 5 weeks ago. Would definitely not recommend. We understand she might be sick but surely another staff member would pick up her work.NegativeProfessionalism

Adele · 15 June 2022

★★★★★ 1/5

Trustpilot

Unbelievably high fees

Miller Countrywide Lettings have had a reputation for a number of years for obscenely high fees for tenants, and poor service for both landlords and renters. I can't comment on the landlord or sales experience but, as a prospective tenant, I'm appalled. I recently viewed a property through my local Miller office, and the individual agents were pleasant to deal with and not too unprofessional (excepting a certain evasiveness about fees, which they claimed were "on the website"; they are definitely not listed anywhere on Miller's site!). Unfortunately, when I pressed for information on the fee schedule and was finally given details, I found that not only do Miller not have a set schedule of fees, instead telling me that they "varied by property", but that they were asking £872 for a two-person application. And no, that did not include deposit or first month's rent in advance. That's over eight hundred pounds just in fees. To put this in perspective, this figure is more than three times what I've been quoted elsewhere for the same circumstances, similar properties, and same kind of application. There is no apparent reason Miller's fees are so high, but I did see their schedule included such specifics as a £72 fee for inventory - for the incoming tenant - and a £300 "admin fee" for drawing up the tenancy, independent of any form of credit referencing. When I expressed surprise at the cost, they did offer to reduce the fees immediately by £200. Unfortunately, all this suggested to me was that Miller had a ridiculously high profit margin to start with. It's a shame, as they may well be a splendid lettings agent, and I could well have had a great tenancy through them. However, with fees this high, I won't find out if that's true any time soon.

Anon · 26 March 2016