5/5
GoogleThank you Phoebe, service with a smile, thank you once again for your prompt response. Property advertised on Friday following Monday got our tenants, just before Christmas.
Trusted Agent profile
Peter Alan Newport reviews
★★★★★
318 reviews across 1 platform
75 Bridge Street, Newport NP20 4AQ
Peter Alan's Newport office at 75 Bridge Street is rated 4.3 out of 5 across 318 reviews on 1 platform, including 318 Google reviews rated 4.3. Checked 9 October 2026.
Reviews
Every review we hold for the Newport office, from every platform, shown as written. First names only.
Google5/5
GoogleI used Peter Alan to manage the rental of my house, and found the service and advice excellent, then when due to a change in my circumstances I decided to sell I used Peter Alan again. I found their advice extremely helpful and knowledgeable throughout. Thank you all in both departments, rental and sales.
5/5
GoogleThe team at Peter Alan where great, constantly ringing up with questions always helpful and friendly. Connor was a hero, helped us with extra viewings with parents and even helped us out with keys on moving day.
5/5
GoogleMe and my partner were looking at one of their properties to rent they got back to us very quickly and once we decided we did want it they ran all the checks and we were given the keys within 2 weeks they were very helpful and quick to answer any questions we had and since moving in if we've needed any repairs or anything looked at they've sent someone within a couple days. Great staff would definitely use if we moved againPositiveResponsiveness, Quality, Professionalism
1/5
GoogleWe are owed over £600 and we were told we have to wait over 15 working days for it shocking service and lack of communication, then to be told it was being held back incase we went into arrears, what been renting with these never once missed our rent ,disgusting
5/5
GoogleAn excellent friendly estate agent. Thought the process would take a quite a while as I going through an estate agent rather than directly but Lisa (The member of staff dealing with the place I was renting) made the renting process straightforward by clearly explaining throughout the entire process the steps required whilst being a friendly yet professional person to interact with whilst the required forms where being filled out. Bare in mind due to covid most of this is done remotely though I did pick up the keys from within the premises.
5/5
GoogleLisa Tutton made our relet a trouble free experience from beginning to end. Nothing Ng was too much trouble, she kept us informed at all stages. I would happily deal with her again. Thank you Lisa.
5/5
GoogleFast, Efficient and professional, Understanding of circumstances and helpful throughout the process, special thanks to Bethan in particular and the rest of the team!
5/5
GoogleAll staff at the Newport have been very helpful especially Dan, Bethan, Phoebe. Thanks for all your help
5/5
GoogleGreat guys! James, Bethan and Phoebe were very helpful. Thanks to the Peter Alan team!
5/5
GoogleIn Great hands. Moving from Spain to Uk was a challenge , specially with the Covid 19 a lot of real estate agents didnt seem to give us a lot of attention since its a delicate procedure. With PETER ALAN TEAM FROM NEWPORT we felt in great hands as they gave us great care and processional all the way keeping all guidelines safe. Thanks to you guys we now have our first home here in Newport!!PositiveResponsiveness, Professionalism
1/5
GoogleI would never deal with these estate agents!!!!! After having a house fire in a property we owned we had to find a rental property for 6 months while our house was being repaired we moved into a house that seemed great until the day we got the keys. On the inventory we received it was clean presentable and apparently no pets were allowed at the property. We got to the house 20 mins after receiving the keys to hell! The smell when we opened the front door and throughout the property was revolting the dirty was vile the toilet seats at piss all over them and mould round the rim. The carpets were damaged the walls were patchy as hell where previous tenants had patched up with white paint! The oven was dirty the sink was leaking the toilet flush broken, the heating in one thermo broke, we had no hot water on the taps upstairs for 4 days, there was blonde hair in the baths plug hole and the shower was mouldy! the carpet had what looked like scratch marks only to find out from a neighbour they had dogs in the house that sat in it all day damaging the carpets and leaving the carpets with a build up of dog hair which my young children had a mild allergic reaction to. Bare in mind the landlord when we told them had no idea a pet had entered the property naughty so clearly don't check the property's or maintain them. We served our notice to move out And what are they doing now trying to make US pay for all the repairs for the previous tenants I tel you now it's a lot cleaner when we left than what you gave to us! We moved out a month before handing over due to the Christmas period and they were petty over dust on on the kitchen work tops when a house hasn't been live in for a month that's what happens DUST!!!! and oh my bad a ball left in the garden. Clearly before we moved in there wasn't a inspection because a member of your staff told me that peter alan did the pictures for the inventory, we also had big issues with the metre readings as the ones on the inventory which we received weren't the same as the ones we took there day we moved in to give to the energy company. Trying to pull a fast one there Thank god we have all the proof dated in emails and pictures so good luck 👍🏻 After everything we have been through the last 8 months and they think it's acceptable to pin other people's mess onto you! We used to rent before we bought our house and never have we had a bad inspection or a false up to date inventory upon moving in. Sort it out. As I've seen this isn't the first time you have done this reading previous comments. Landlords and renters good luck If u deal with them! Nice as pie with you until you move out and everything is your fault anything for a bit of money!
1/5
GoogleSent in an application form for a flat. still waiting to pay a deposit however, The agency removed the ad and replaced it with a high price. Not very professional. Lack of communication. Recommend to avoid
Agent replied · 6 July 2023
Hi, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
1/5
GoogleAbsolutely shocking me and my girlfriend both booked days off work and they cancelled the viewing an hour before we had to go I'm absolutely fuming and advise anyone who's looking for a home not to go with peter Alan they are very unprofessional.
Agent replied · 6 July 2023
Hi Rhys, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
5/5
GooglePeteralan is the best agency, I have great experience helpfull staff and straightforward. Great work, thank you muchPositiveQuality, Professionalism, Value
5/5
GoogleHad a lovely experience with the Peter Alan team. I was very stressed with trying to find a property and as soon as I found this property, Daniel gave me clear communication so quickly, and he made it such an easy and stress free experience. I felt very comfortable with going to him for help with any questions and it felt very personalised and professional.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI would never deal with these estate agents!!!!! After having a house fire in a property we owned we had to find a rental property for 6 months while our house was being repaired we moved into a house that seemed great until the day we got the keys. On the inventory we received it was clean presentable and apparently no pets were allowed at the property. We got to the house 20 mins after receiving the keys to hell! The smell when we opened the front door and throughout the property was revolting the dirty was vile the toilet seats at piss all over them and mould round the rim. The carpets were damaged the walls were patchy as hell where previous tenants had patched up with white paint! The oven was dirty the sink was leaking the toilet flush broken, the heating in one thermo broke, we had no hot water on the taps upstairs for 4 days, there was blonde hair in the baths plug hole and the shower was mouldy! the carpet had what looked like scratch marks only to find out from a neighbour they had dogs in the house that sat in it all day damaging the carpets and leaving the carpets with a build up of dog hair which my young children had a mild allergic reaction to. Bare in mind the landlord when we told them had no idea a pet had entered the property naughty so clearly don't check the property's or maintain them. We served our notice to move out And what are they doing now trying to make US pay for all the repairs for the previous tenants I tel you now it's a lot cleaner when we left than what you gave to us! We moved out a month before handing over due to the Christmas period and they were petty over dust on on the kitchen work tops when a house hasn't been live in for a month that's what happens DUST!!!! and oh my bad a ball left in the garden. Clearly before we moved in there wasn't a inspection because a member of your staff told me that peter alan did the pictures for the inventory, we also had big issues with the metre readings as the ones on the inventory which we received weren't the same as the ones we took there day we moved in to give to the energy company. Trying to pull a fast one there Thank god we have all the proof dated in emails and pictures so good luck 👍🏻 After everything we have been through the last 8 months and they think it's acceptable to pin other people's mess onto you! We used to rent before we bought our house and never have we had a bad inspection or a false up to date inventory upon moving in. Sort it out. As I've seen this isn't the first time you have done this reading previous comments. Landlords and renters good luck If u deal with them! Nice as pie with you until you move out and everything is your fault anything for a bit of money!
1/5
GoogleI had my very first flat rented in 2017 through Peter Alan, everything was great. Although I had good experience with this agency before, i wanted to rent a house again through them. However, i paid £240 for checks, after some minor complications with employer, landlord was happy to go ahead, but few days before signing contract landlord changed his mind and letting agent started demanding something more to offer to greedy landlord. After refusal and complaint to Nick, Ive been told that I was lying in application, im not reliable tenant, and there is not agency that will give me any house for rent. After paying £240 To someone to tell me how bad tenant I am, also I almost became homeless because new landlord agreed with our credit and reference checks, and I gave notice to our current landlord that Im leaving. When Mr. NICK accused me of being liar and that im not good tenant, he didnt realised that we already had property through them before, in which landlord of first flat through Peter Alan was more than happy with us. So Mr. NICK thank you for your honesty and also for your comment that we are not perspective people and noone wont give us any house, We went to your local competitors and we got already new house and happy landlord. Huge dissapointment, as I had previously vopd experience with Peter Alan before and I lost £240.
4/5
GoogleWe bought our house in 2007 with what was then Roberts & Co, taken over by Peter Alan (but retaining at least some of the staff so we had some continuity over the years). We first used the house ourselves then from 2012 rented it out with Roberts & Co/Peter Alan, and recently sold it through Peter Alan. Good service overall, though some difficulties on the renting side (a few bumps along the way), and in nearly all cases great communication with really helpful staff in the various departments, and the sale through the Cwmbran office was smooth, efficient and swift! Would recommend Peter Alan.
5/5
GoogleI have been dealing with Molly at Peter Alan, who has been exceptionally great and efficient! she has kept her promises and updated us regarding the property we are moving into. Keep up the good work!
5/5
GoogleNick and Beth were most professional and very efficient with their service and assistance with letting a property in newport.
5/5
GoogleMy first time renting, and I was walked through the process thoroughly and efficiently. I was happy to be given updates throughout and Nicholas Blight was very kind and helpful!
5/5
GoogleAfter previous tenant left my apartment in such a mess (they’re also representing me in claiming back costs for repairs from the previous tenant). It underwent a complete makeover, over a period of three weeks. During this time Peter Alan assisted with arranging for a handyman for the necessary repairs and in the background they had lined up potential tenants whilst the maintenance work was happening. Once the apartment became available it was rented and the new tenants moved in within a week! Certainly took the weight off my shoulders!
5/5
GooglePhoebe was great with me and made the process fast and simple.
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Questions about Peter Alan Newport
How many reviews does Peter Alan Newport have?
Peter Alan's Newport office has 318 reviews across 1 platform: 318 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Peter Alan Newport's rating?
Peter Alan Newport is rated 4.3 out of 5 across all 318 reviews, and 4.3 out of 5 on Google from 318 reviews, checked 9 October 2026.
Where is Peter Alan's Newport office?
Peter Alan Newport, 75 Bridge Street, Newport NP20 4AQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.