Peter Alan Newport reviews

★★★★★ 1/5

Google

Don’t even bother with this branch, poor communication. Quick to take money but waiting months for £1000s of pounds they now owe me!! To begin with I left my property early to move for a job promotion in Plymouth. I continued to pay rent as agreed and was promised that I would be told soon as someone moved in. I received 0 communication and was forced to chase on multiple occasions and sometimes never received a response from anyone. After finally getting a response on 23/01 to be informed people had moved in 12/01. Shocking I was not told and I had to chase this, if I didn’t chase it would’ve I ever been told? I don’t think I would’ve had and I would’ve continued to over pay my rent. I was then told I was due over £500 in pro rata on 23/01 and to expect 10-14 days. I was then told yesterday this wasn’t actually processed until a week later and I now need to wait a further 6-12 working days. Secondly was never kept up to date with my deposit. People moved in 33 days ago and not so much as a response from the landlord, this is shocking. I’m collectively owed way over £1000. The lack of professionalism, empathy and basic customer service from this branch is unmatched with any other company I have dealt with. The staff are unhelpful, blunt and have at times failed to respond to my requests. STAY CLEAR!!!

Declan · 28 February 2024

★★★★★ 1/5

Google

I'm afraid that our experience is not at all good. The tenant they installed in my wife's property in Eastfield Mews, Caerleon was very aggressive towards a neighbour and the police had to be called. It then took another 11months before he left and left the property in a very dirty condition. It took a fortnight before a representative of the company inspected the property and deemed it to be be in a poor condition and would require deep cleaning. A further fortnight has passed without any action. Contact with the person responsible for the letting is based in Cardiff and was difficult to contact and did not seem to pay any urgency to our request for action. We are very disappointed with the service we have received. D and F Hughes

David · 30 December 2023

★★★★★ 5/5

Google

Had a great experience with Peter Alan, extremely proffessional and helpful. I would like to personally thank Lilly for all her help during my viewings as she gave very in depth information about each and every property that I saw. Would highly recommend to anyone looking for property in the area of Newport.

Jackson · 14 December 2025

★★★★★ 5/5

Google

December 2025. Yet again James and his team have been amazing. They managed to secure a tenant within days and in a week or so the new tenant had moved in. James and Carys made the whole process totally pain free and have been the absolute …

Jenny · 14 January 2026

★★★★★ 5/5

Google

Harry was absolutely outstanding. His communication was clear and consistent, he was incredibly knowledgeable, and he was always willing to go the extra mile to make sure everything went perfectly. Nothing was too much trouble, and he made what could have been a complicated process feel easy and well-managed.

Oliver · 14 December 2025

★★★★★ 5/5

Google

I recently worked with Peter Alan Estate Agents in Newport, and I couldn’t be more impressed! From the first enquiry to the final handover, the team was professional, knowledgeable, and genuinely supportive. They took the time to understand my needs, kept me informed at every stage, and made what can often be a stressful process surprisingly smooth. The level of personal attention and care really sets them apart. I would wholeheartedly recommend Peter Alan Newport to anyone looking to buy or sell a property they truly go above and beyond!

Tina · 7 April 2026

★★★★★ 5/5

Google

Recently purchased a property through this team and they were great tbf. Igor was great at the viewing, very helpful and friendly but left us free to wander with no hard sell rubbish, and the team at the shop were always friendly and looked …

Dan · 14 December 2025

★★★★★ 5/5

Google

I had the pleasure of working with Tiernan as my real estate agent, and I can't recommend him highly enough. From the moment we started the process of finding a house, Tiernan was exceptional. His expertise and dedication were evident in every step of the journey. He was always available to answer questions, provide guidance, and offer insightful advice, making the entire experience smooth and stress-free. Thanks to his hard work and commitment, I was able to secure the perfect home. I’m giving Tiernan a well-deserved 5-star rating for his outstanding service and support throughout the entire process.

Michelle · 22 September 2024

★★★★★ 5/5

Google

The team at Peter Alan Newport have been outstanding. My house was on the market for some time, due to no fault of anyone, we just couldn’t find the right buyer. But despite the challenges we had along the way, the team were determined to get my house sold for me. We had great communication during the whole process and if I ever had any questions, they wouldn’t hesitate to support in answering them. Belinda was there through the hard times & saw it through until completion, a great support and a wonderful person. Claire Barry was incredible at getting us to completion and never hesitated to answer the million questions I had. And not forgetting Abbie, who got my house sold for me when she was determined do to so before MAT leave. I cannot thank you all enough. You have been a pleasure and I will definiely be using you in the future (not for a long time.. I need to recover!!) thank you again, hannah xx

Hannah · 19 August 2024

★★★★★ 4/5

Google

4 Stars but only because "there's always room for improvement"! Hollie Freeman was our Agent for selling and where do you start; always punctual, always a beautiful smile, treated the property with respect and the viewers (potential buyers) …

Michael · 14 December 2025

★★★★★ 5/5

Google

Hollie was fabulous! She was approachable, professional and creative! She was willing to think outside the box and use alternative strategies to market our property. She really understood what we wanted from a property and worked tirelessly …

Tori · 14 December 2025

★★★★★ 5/5

Google

The staff are extremely helpful and will contact you back quickly with any regards you may have ! Particularly Harry he was super helpful and friendly.

Ellys · 14 March 2026

★★★★★ 1/5

Google

Terrible communication, phones constantly ignored, even when staff were clearly in the office. Our house was overpriced with false promises it would sell within four weeks. After two weeks we hadn’t had a single viewing, then were told by someone else that the market was actually very slow. Either incompetence or misleading advice. A formal complaint to the manager was delayed and then ignored. After taking the house off the market, they left their sign outside for weeks and didn’t return our key, we had to bring the sign back ourselves and chase them. Save yourself the hassle and go with m2 they have a dedicated receptionist Linda who is amazing and as of yet she has picked up every single time we have called.

Alice · 14 January 2026

★★★★★ 5/5

Google

James is absolutely wonderful! So knowledgeable and helpful. No question is too difficult to answer and if he doesn’t it straight away he will do his upmost to get an answer to you. …

Chloë · 14 December 2025

★★★★★ 5/5

Google

Recently purchased property through Peter Alan. Holly has been extremely helpful and was able to answer our many questions as well as recommending specialist solictors and arranging last minute viewings when needed.

Tina · 14 December 2025

★★★★★ 5/5

Google

A big thanks to the team at Newport. Had a house for sale that fell through several times, and as you know it's a very stressful time, but thanks to Claire/ Belinda and team at Newport they never gave up and kept a positive outlook on the sale that made me feel more positive myself. Also kept me updated on the progress from start to finish. Can't thank them enough.

Jeff · 27 July 2024

★★★★★ 5/5

Google

The Newport team are fantastic, friendly, professional and efficient. Following a dreadful experience with another company in Newport the entire team listened and offered their expertise (which has proved to be right) in the process; they are an asset to the business. A special Thank you to Molly who answered ALL of the questions patiently and with humor. I would recommend to everyone without hesitation.

Polly · 8 October 2024

★★★★★ 5/5

Google

Perfect Agents. Exceptional service quality. Best among others. Thanks Lilly. She's my favourite among others.

Kamsi · 14 February 2026

★★★★★ 5/5

Google

We initially contacted Peter Alan back in January and Phoebe contacted me straight away. We had to postpone our move out date so Phoebe said she’d keep an eye for us. As soon as we were ready, there was a property available and the process was so smooth & fast! Beth & Phoebe were brilliant and very prompt throughout the process. I can’t fault them at all, they both went out of the way to help. We are very happy with the service and the property we’re in! Thank you again :)

Kate · 6 June 2023

★★★★★ 5/5

Google

We have recently found our new rented home through Peter Alan Estate Agents. What a pleasure it was working with them and especially with Lilly Hughes. Nothing was too much trouble and she kept us informed and supported every step of the process. Her professional and polite approach are a credit to Peter Alan. I would highly recommend Peter Alan.

Robert · 14 February 2026

★★★★★ 5/5

Google

To Sale Team - A very smooth transaction.Staff in the Newport branch of Peter Alan were helpful and professional throughout. Mollie was informative and impressive at the first meeting.The sales progressor, Claire, kept us fully informed about the various stages and was able to push things along where there were slight delays. Belinda was an available and helpful manager. These agents are to be highly recommended. Nathan and Abbie handled everything which needed to be done at the house(viewings, meter readings etc)

Angel · 7 April 2023

★★★★★ 5/5

Google

Cerys was an amazing help to myself and my friend in need of a house by the end of the month, with her efforts he was able to move him in seamlessly. She was so thoughtful, polite and overall a helpful person through this tough time and was always there if he had any questions. We cannot fault Cerys’s customer service/care throughout the process and know she tried her best for us. Thank you so much Cerys we don’t know what we would have sone with out you!

Rhys · 7 April 2023

★★★★★ 1/5

Google

Good afternoon, I hereby come to show my dissatisfaction with Peteralan of Newport. They make misleading sales and the information on the website is also misleading. I am attaching proof of the same.We were told from the first day that the property that we are buying was with no chain, in fact on the website we could read "no onwards chain". Today we have the credit approved, , the complete search and we have to wait for 3 sales to have Our house. We didn't even get any kind of apologises from the company or even a explanation from the miss information only a call saying that we have to wait, and that they would no longer speak to me because I told them the truth, that they were liars and deceivers ( and we were the ones who were lying because we were never told any of this! and they with the information on the website ) Is this the service we can expect from Peter Alan? Why buy a house, with everything clear and easy or without lies if we can always count on Peter Alan Newport...surprises and lies from the first to the last minute.

Sabina · 29 March 2024

★★★★★ 5/5

Google

Abi was very helpful during the whole rental process, providing information proactively, promptly and efficiently

Gary · 14 December 2025