Trusted Agent profile
★★★★★
318 reviews across 1 platform
75 Bridge Street, Newport NP20 4AQ
Peter Alan's Newport office at 75 Bridge Street is rated 4.3 out of 5 across 318 reviews on 1 platform, including 318 Google reviews rated 4.3. Checked 9 October 2026.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
1/5
GoogleAsked them to assist me finding a specific type of property that would be suitable for my disabled partner. I was clear about his needs and our requirements in a house. They responded directly to my email request with a property type that was obviously grossly unsuitable and included everything I asked them not to include. Clearly they have absolutely no consideration for disabled people and also are apparently unable to read.
1/5
GoogleThey gave me appointment for viewing, I booked train for 2 ways I cancelled my meetings. They informed me that they let the property for someone else just before I arrive for my appointment. This is not fair!
5/5
GoogleNicholas blight so helpful at Peter Allan went that extra mile to help us even after working hours recommend them if you planning to move many thanks
1/5
GoogleBooked a property viewing with Peter Alan Newport and travelled over an hour and a half from the midlands for the viewing, arrived at the property but no one turned up, called the office, no one could find the booking, but said they would try to arrange for us to view the property that day at a later time and would call back to confirm. no one called back. Absolutely useless. Glad I'm not selling my property with them if thats how they treat perspective buyers.
5/5
GoogleMet Matt on a viewing, he was extremely helpful in supporting and assisting my Husband and I find the right property at the right price. He went out of his way to meet all of our requirements and spent time making sure we were happy with everything! Thank you for all of your help, Matt. We have recommended you to our friends, as they are looking to upgrade and need a reliable estate agent.
5/5
GoogleMy experience of Peter Alan customer service so far has been nothing but positive. I would like to commend Lisa for her excellent customer service - answering every doubt and question with professionalism, courtesy and with useful information and advice. Some estate agents treat you like they've forgotten what it was like to rent but not Lisa. Highly recommended if you're looking to rent in the environs of Newport.
5/5
GoogleSara at the Monmouth branch was excellent. As someone who isn't tech savvy she helped me immensely with the renting of my flat. Highly recommend.
5/5
GoogleVery professional and quick process, Lisa was amazing and managed to fast track us in to our property 5 days early. Very happy so far.
5/5
GoogleGreat experience! Lisa made our whole moving experience professional, quick and easy. I would definitely recommend Lisa, nothing was too much trouble for her!
5/5
GoogleSelling a property has been a stressful time for myself. What has made things easier is Belinda bishop and her team. Thank you all it’s been emotional Jc
5/5
GoogleGreat experience! Lisa made our whole moving experience professional, quick and easy. I would definitely recommend Lisa, nothing was too much trouble for her!
1/5
GoogleWill try to take every quid they can off ya when you move out off the property even if you leave it in better condition than you got it.
We apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
5/5
GoogleKaeden assisted us with a house viewing and consequent follow-up telephonic communication. Excellent service, and very keen to find out information for us. Great team player with Tiernan and the rest of the team
5/5
GoogleIt was nice to meet Kaeden at Peter Allan. He supported me to get this process done smoothly and really appreciate his service and also the company provided speediest service to get this my new place. Thank you all for your great support
5/5
GoogleVery fantastic and swift in response, Phoebe Redman really did a good job and I think she deserves a pay rise(lol). Your staff especially her is professionally sound and detailed. Will love to continue doing business with this company because of her professionalism.
5/5
GoogleFantastic experience, from the start very professional, friendly and incredibly responsive.
5/5
GoogleMany thanks to James for his help re finding a tenant. So professional enthusiastic and friendly. We will certainly use your services again.
5/5
GoogleVery happy with the service at Peter Alan. Bethan M dealt with my property and made the process very easy. Very good comunication. She kept in touch regularly and explained everything to me. I would really recommend them!
5/5
GoogleI recently started using Peter Alan's letting service. They have so far provided a responsive and efficient service. I was promised the property would rent in 48 hours - it did. Phoebe provided the marketing service, with excellent photos and a video tour that gathered a lot of interest. The experienced back room staff did the rest!PositiveQuality, Professionalism
1/5
GoogleRented a property from these and the landlord was completely unprofessional and rude and they were no help at all, when we moved it the house was dirty dated and broken blinds and dirty curtains, I clean the property to a high standard and because Peter Alan messed the landlord with payments to him, I had threatening phone calls from him, would never use them again, if I could give a zero rating I would
5/5
GoogleNick and the team at Peter Alan have let multiple properties for me, I cant fault the service. Great tenants every time and quickly!
1/5
GoogleWorst place to rent from!!!! Avoid like the plague. Still waiting over a year for a damp issue to be sorted. And since my daughter has been diagnosed with asthma. I will be calling the papers today.
Sorry to hear this Hellina, can you please send further information to customerservices@peteralan.co.uk and we can look in to this further for you.
1/5
GoogleMultiple rude members of staff with poor communication skills. I didn't even reach the viewing stage and already I won't deal with this company again.
Hi Jake, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
5/5
GoogleLisa was both efficient and helpful. I have recommended her and Peter Alan to others based on our positive experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Peter Alan's Newport office has 318 reviews across 1 platform: 318 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Peter Alan Newport is rated 4.3 out of 5 across all 318 reviews, and 4.3 out of 5 on Google from 318 reviews, checked 9 October 2026.
Peter Alan Newport, 75 Bridge Street, Newport NP20 4AQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.