Peter Alan Newport reviews

★★★★★ 5/5

Google

I would like to thank Bethan and Helen at the Newport branch who kept me informed at every stage our rental property. I have other queries since moving in, Bethan has handled them promptly.

Nicola · 29 March 2024

★★★★★ 5/5

Google

Molly & Tiernan were very efficient & helpful. Thumbs up to you guys. Tiernan Davies does a fantastic job.

Tholakele · 4 December 2024

★★★★★ 5/5

Google

Tiernan Davies has been very good to us and very helpful, we are very happy with your service and you are the best

Rhodah · 1 October 2024

★★★★★ 5/5

Google

I highly recommend Peter Alan Estate Agent & Letting Agent Newport branch. Every person I had communication with from the viewings to calls and emails were very professional, very helpful and friendly. Especially Lisa who goes above and beyond to help anyway she can and make the whole process much less stressful. Thank you Lisa and the rest of the team!PositiveProfessionalism

Michael · 27 August 2021

★★★★★ 5/5

Google

The agent showed perseverance and a lot of help with the house sale. The escorted viewings, communication and advice have been great throughout - and very much appreciated from 150 miles away! …

Roger · 14 December 2025

★★★★★ 5/5

Google

I have again rented my property through the Newport branch of Peter Alan. I found the whole team very professional and both Phoebe and Bethan kept in touch throughout the process. I appreciate their work Diolch yn fawr iawn

Alun · 13 November 2023

★★★★★ 1/5

Google

Shocking communication from the Lettings department. They’re quick to let you know about rent increases, but won’t help you sort out any issues that make the property unfit for habitation. This is against the RentSmartWales guidelines and we will be taking this further as they clearly can’t follow specified guidance.

Adil · 28 February 2024

★★★★★ 1/5

Google

Tenants Beware!! I’ve rented through Peter Alan (formerly Roberts & Co) for nearly six years, and the service has been absolutely appalling throughout. In 30 years of living in rented accommodation, I have never dealt with such an unprofessional, incompetent, and disorganised organisation. In my time renting through Peter Alan, I was a dream tenant - a professional, full time employed by the same company for over twenty years, I never missed a single rent payment, and very rarely contacted them for maintenance issues, preferring to tackle minor issues myself. I passed all regular inspections with flying colours, because I treated the property like it was my own. To be nearer my partner, I made the decision to move from the property earlier this year, and this is where Peter Alan showed themselves to be a woefully inept organisation. Having served the required one month’s notice, they advised me that I had to actually give closer to two months’ notice to align with my tenancy agreement. I told them that this was nonsense, but they persisted with this line, even sending me letters dictating when my end date would be. I asked them to show me in my tenancy agreement where this clause was as I could not see it. It was then that I received a very sheepish reply from them to say that they couldn’t find the clause either, and therefore my original notice period of one month was valid. They then arranged an inspection of the property. I had given myself a two week overlap to ensure that I had enough time to thoroughly clean the property, and spent many hours doing this. The property was absolutely spotless. They sent in an independent contractor to complete the inspection, and I accompanied the gentleman as he went about his work. He commented throughout on how clean the place was, and I asked him specifically whether he could see anything that would likely lead to deductions from my bond. He replied that the place looked “Spotless” and that he felt I would receive my deposit back in full. It was with some surprise then that I received a check out report from Peter Alan detailing a number of defects that they felt would warrant deductions from my deposit. These included a hair on the toilet (seriously!) and some streaks on the shower door glass - things that would take ten seconds to correct with a wet wipe. They then advised me that a deduction of £95 would be made for these defects!! I asked for the balance of my deposit back, and there then followed a protracted email conversation in which they tried to bully me into accepting the £95 deduction, citing my request for the balance of my deposit as agreement to the deduction. The tone of these email conversations were absolutely deplorable, they have nothing but contempt for the tenants on their books, and are only interested in grabbing as much money off them as possible. I fought this deduction all the way, eventually having to refer the matter to the TDS Adjudicator. I’d also say “Beware” if you’re a landlord looking to place your property in the hands of these incompetent fools. Throughout my tenancy I was seeking to obtain a spare key. As the key I held was a secure key and could not be duplicated it needed approval from the landlord. Peter Alan couldn’t organise this. When I had served notice and they wanted access to the property to facilitate viewings, it then transpired that they “Misplaced” a number of spare keys provided by the landlord. If I were a tenant, I would avoid the Peter Alan Newport Branch like the plague. Save yourself the frustration of dealing with staff who frankly would struggle to run a lemonade stand (they would probably misplace the lemons) and find another agent. The staff I dealt with (you know who you are) should be eternally amazed that they are able to earn a wage while performing at such an appallingly low level, and I suggest that senior management put these staff through some extensive training asap, they are seriously damaging your business.

Colzp · 6 July 2020

★★★★★ 2/5

Google

When I first transferred my account to Peter Alan, they were very helpful on sorting out the tennant arrears, there was a very helpful lady Pamela, who was both compassionate with the tennant and efficient, and she communicated personally with me, in a proactive manner, calling me regularly to give me updates. However, when I needed to ask my tennant to leave because I needed to sell the property, Peter Alan were nowhere to be seen, I had to do it all myself, they didn't lift a finger to help, their communication was awful, they were lazy and unhelpful, and the people responsible for helping in the back office all seemed about twenty years old, who seemed uninterested and unknowlegable. If it wasn't for THE NRLA, I'd have been in deep deep trouble, and Peter Alan wouldn't have lifted a finger to help. They were impersonal and unhelpful when I was at my most vulnerable, with cold, unhelpful, disinterested people at all levels of the organisation.

David · 28 February 2024

★★★★★ 5/5

Google

I would not hesitate to recommend Peter Alan to anyone looking for a reliable and trustworthy agency to work with. They were always available to answer my questions and address any concerns I had. Thanks to Bethan, Phoebe and Cerys for being so helpful.

Austin · 7 April 2023

★★★★★ 5/5

Google

I've had a great experience with Peter Alan over the course of finding the property I liked and eventually setting the tenancy up and moving in. Lisa was great and kept me in the loop during the initial process and Ebony has been a gem with any management/maintenance issues! I look forward to a long tenancy and relationship with the team 😊

Babi · 6 July 2020

★★★★★ 5/5

Google

Great service when buying a house from them. Connor was fantastic showing us around, negotiation and getting everything sorted out. Karen was also amazing as the process went on and on and on and always answered my many phone calls! We had afew issues with the vendor but Peter Alan were great getting us through! Highly recommended and much thanks to them!

Hana · 6 July 2020

★★★★★ 1/5

Google

Choose another agent in Newport or at the very least a different branch of PA. If you are interested in hearing about the staff’s drinking and nights out but have no interest in property then this is the branch for you. As a serious investor, I found the staff to be ill-equipt to deal with my needs. The Manager has a serious lack of knowledge of the property sector and seemed to fabricate all manner of information. I found them rather unpleasant to deal with and took my work elsewhere.

Kristina · 29 August 2019

★★★★★ 5/5

Google

I have dealt with Tiernan and it was a smooth process he was very professional and helpful thanks for Peter Alan

Abdelrhman · 19 August 2024

★★★★★ 1/5

Google

Choose another agent in Newport or at the very least a different branch of PA. If you are interested in hearing about the staff’s drinking and nights out but have no interest in property then this is the branch for you. As a serious investor, I found the staff to be ill-equipt to deal with my needs. The Manager has a serious lack of knowledge of the property sector and seemed to fabricate all manner of information. I found them rather unpleasant to deal with and took my work elsewhere.

Nina · 7 July 2019

★★★★★ 5/5

Google

Have been using Peter Alan to manage my property for several years. Have found them to be organised, efficient, and very professional. Have mainly dealt with Daffydd Williams, and if it wasn't for him and his quick responses to every e-mail., I don't know what I would have done. He deserves an employee of the year award!!!! THANK YOU DAFF!!!!!

Beverly · 6 July 2020

★★★★★ 1/5

Google

They have put their sign in our garden and put a picture of our flat on their website because the property they are selling is around the back and is not so nice and has no garden. Update on my review - Peter Allan did not relocate the sign as promised. I placed it upsidedown out side the correct flat weeks ago and no one has noticed or bothered to correct this. As is usual practice with all estate/letting agents I suspect it will not be removed even after the property has been sold.

Vera · 7 July 2018

★★★★★ 1/5

Google

Absolutely apauling service I have received from Peter Alan. I had no heating in my bedroom of the apartment since 22nd Jan. Due to the bad weather I moves out of the apartment due to it being uninhabitable on 16th Feb. 3 weeks after reporting the heating issue. I was told that I couldn't be released from my contract early even though I had these issues. Then 2 weeks before I was due to hand my keys in I was offered to move out early which I can only assume is to move someone else in as I wouldnt allow viewings to happen due to not sorting the heating while I'm still paying rent. I handed the keys to my apartment back in on 28th March. It's now 14 days since I've handed them in and even though I have sent multiple emails I am still unaware when my bond will be paid back to me. I have had to chase up issues with your company on several occasions but I have still not received any resolutions to any of the issues that I have detailed. I will never use Peter alan again due to what you have put me through. Expecting someone to pay rent on a property that had no heating in the bedroom when we have had bad snow storms is unacceptable. Now you have someone else living in the property and haven't paid my bond back. Incredibly disappoint in a company who I expected more from. Stay away if your renting!

Luke · 7 July 2018

★★★★★ 5/5

Google

James .S , has been absolutely fantastic with organising the mortgage. Worth every penny. Always made me feel he had time to explain every step of the process , thorough and extremely knowledgeable. Frequently would call to update me (preference) as well as emails to summarise conversations, for something to reference back to. 10/10 and glad to be a lifetime member. Thank you again James.

Kheelan · 22 September 2024

★★★★★ 5/5

Google

Kaeden and the team at Newport have been helping me with a particularly difficult move situation and have been absolutely amazing about it. I can sing the team praise loud enough.

Nick · 30 December 2023

★★★★★ 1/5

Google

I used Peter Alan for management of my rental property. I unfortunately had to take the tenants to court to remove them and there was court costs & 14 days rent owed but after constantly ringing Peter Alan about the situation they completely washed their hands of my problems because I was no longer paying them Management fees! So un -professional!NegativeResponsiveness, Quality, Professionalism

Nick · 27 August 2022

★★★★★ 5/5

Google

Big thank you to Molly who made the process of renting extremely easy and swift.

Matt · 8 October 2024

★★★★★ 5/5

Google

Molly was very helpful throughout the whole process and answered anything I needed :)

Libby · 1 October 2024

★★★★★ 5/5

Google

Absolute fantastic team at the Newport Branch. Kaeden. Phoebe, Bethan, James, all absolutely amazing. All went all out to help me secure a rental. Would highly recommend. Very professional and courteous.

Tracy · 6 November 2023