Every review we hold for the Newport office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLuscombe and Co have done nothing but help me to find a property, answer all my questions without any hesitation. They have communicated right the way through the whole process especially Lauren and Felicia. I just want to say a massive thank you for your help we can’t wait to move in to our new home in 2 weeks time!
Shannon · 8 October 2023
Agent replied · 29 October 2023
Thank you for your heartwarming words, Shannon! We're happy that we could assist you in finding your new home. Lauren and Felicia are dedicated to providing exceptional service and guiding you through the process. Your excitement is our motivation. If you ever have more questions or need further assistance, please feel free to reach out.
★★★★★ 5/5
TrustpilotReally pleased with the service
Really pleased with the service! Everything was handled quickly and professionally, and communication was spot on. Thanks to Felicia & Lauren.
Ushabird · 13 April 2026
★★★★★ 5/5
GoogleReally pleased with the service! Everything was handled quickly and professionally, and communication was spot on. Thanks to Felicia and Lauren.
Usha · 13 April 2026
★★★★★ 5/5
GoogleLauren has been helping me on a renewal agreement - she has done this efficiently, answering my emails quickly. She advised me on the questions I had, and supported communication with the tenant.
Katie · 18 January 2025
Agent replied · 23 January 2025
Katie and Rich, Thank you so much for your kind words! We're glad to hear that Lauren was able to assist you efficiently with your renewal agreement and provide quick responses to your emails. It's wonderful to know that she could advise you on your questions and support communication with your tenant. Your satisfaction is our top priority, and we appreciate your positive feedback. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
GoogleLauren has been very active and helpful with our application! Couldn’t have asked for better assistance with this important part of our lives. Chloe was also very knowledgeable and helpful with the viewing, would highly recommend.
Tommy · 24 November 2024
Agent replied · 8 December 2024
Thank you, Tommy! We're so glad Lauren and Chloe could assist you during this important time. Your recommendation means a lot to us, and we’re thrilled to have been part of your journey. Best wishes in your new home!
★★★★★ 5/5
TrustpilotFelicia was incredibly helpful with the…
Felicia was incredibly helpful with the application process! Everything was incredibly simple and fast!
Natasha · 26 May 2026
★★★★★ 5/5
GoogleI've been with luscombe for about 8 years now and remain very pleased with the service they provide. They seem to retain staff, which is always a good sign. Lauren always contacts me to renew the tenancy agreements in a timely way. …
Michele · 14 February 2026
Agent replied · 28 April 2024
Thank you for your loyalty and positive feedback, Michele! We're grateful to have been your letting agent for the past five years. Regular updates and keeping track of important details are all part of our commitment to excellent service. If you ever have any questions or need assistance, we're here for you.
★★★★★ 5/5
TrustpilotLovely agency!
The staff here is amazing, very helpful and friendly, and Felicia is so lovely!
Josef · 26 May 2026
★★★★★ 5/5
TrustpilotCompany was excellent with…
Company was excellent with communications and really helpful all along.
Dalius · 19 June 2026
★★★★★ 5/5
TrustpilotWe have been using Luscombe & Co…
We have been using Luscombe & Co (Lauren) in Newport for over 8 years to rent out our property and we can honestly say that we receive a highly professional service, any issues or queries are quickly answered and resolved. We would recommend them to any potential landlords who are looking to rent out there house or tenants looking for their next property. Thanks Luscombe! 😊
Stu · 20 April 2026
★★★★★ 5/5
TrustpilotLauren has been really helpful…
Lauren has been really helpful throughout our tenancy and great with arranging the renewal contract
Kayleigh · 5 May 2026
★★★★★ 5/5
GoogleLuscombe & Co have been incredibly helpful throughout my property search & process of getting the keys.
In particular Lauren has been extremely helpful, keep me informed with any progress straight away & is very quick to respond to any queries.
Would very much recommend
Joseph · 28 May 2024
Agent replied · 24 December 2024
It's great to hear that you had such a positive experience with Luscombe & Com Joff, especially with Lauren's excellent support and responsiveness. Thank you for sharing your recommendation! If you have any more questions or need further assistance, feel free to reach out. We're here to help!
★★★★★ 5/5
GoogleLuscombe & Co have been incredibly helpful throughout my property search & process of getting the keys.
In particular Lauren has been extremely helpful, keep me informed with any progress straight away & is very quick to respond to any queries.
Would very much recommend
Joff · 26 May 2024
Agent replied · 24 August 2024
It's great to hear that you had such a positive experience with Luscombe & Com Joff, especially with Lauren's excellent support and responsiveness. Thank you for sharing your recommendation! If you have any more questions or need further assistance, feel free to reach out. We're here to help!
★★★★★ 2/5
TrustpilotCustomer service ? what customer service?
Customer service is a joke, All is fine when you pay on time, but when you've got some problems on the property which Luscombe looking after, you will be ignored or will take them 4,68 moths? or never .... From Luscombe, to landlords, back and forth blaming each other. Terrible. There are many other agencies on the market where the agent looking after tenants much better then them. Very not happy customer
Matayas · 13 August 2024
★★★★★ 1/5
GooglePoor letting agency.
Did not class a leak coming through a light fixture as an emergency where their own website to report issues stated it was.
ALL of the water pipes required work. The repairs caused a lot more damage when temporarily "fixed" by their plumber.
Inspections were not given the contractual one week notice.
Overpaid on rent when we moved out so they have had an extra 12 days of rent from us that we should have had refunded but this has not happened. If they were competent in their accounting this should already have been returned to us.
The pictures they are using to advertise the property are so out of date we never saw the property in that shape when we moved in over 3 years ago.
Jen · 6 July 2020
Agent replied · 6 July 2023
All maintenance issues are dealt with depending on the information given. We do have an emergency line which can be reached at any time day and night. In regards to inspections, legally only 24 hours notice is required, however, we do provide more notice than this.
Unfortunately, without being provided with account details, we are unable to return any overpaid funds, if you contact the office with these details, we will arrange for the funds to be returned accordingly. When advertising properties we use pictures from the previous tenancy, which is standard practice for every agency. Depending how the property is left does mean that we sometimes have to complete works in order to bring a property back up to standard where new pictures can be taken, which takes time when properties are not left as they were given
★★★★★ 5/5
TrustpilotLuscombe & Co have been handling our…
Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant questions. Maintenance issues are dealt with quickly,rents reviewed fairly, Inspections are carried out regularly and rental payments are made quickly. Our main points of contact are Anna, Dawn and Lauren
Nora · 27 April 2026
★★★★★ 5/5
GoogleLovely team, great reply time, smooth move in process. Me and my partner are extremely happy in our new property. And kinks have been smoothed out and a resolution has been easy to reach! Thanks all. We are so appreciative
Ella · 14 February 2026
Agent replied · 14 April 2026
Thank you, Ella! We’re so happy to hear you and your partner had a smooth move-in and are loving your new home. It’s great to know everything was resolved quickly. We truly appreciate your kind words!
★★★★★ 5/5
GoogleI got helped by Lauren and Chloe, both fantastic ladies, I would have gladly given them seven stars for their help but google limits me to five max!!!
Cliff · 17 January 2025
Agent replied · 23 January 2025
Hi Cliff, Thank you so much for your review! We're glad to hear that Lauren and Chloe provided you with such excellent service. Your kind words and seven-star enthusiasm mean the world to us! If there's anything else we can do for you, please don't hesitate to reach out. Have a great day!
★★★★★ 5/5
GoogleBeen working with luscombe to rent a property. Lauren has been particularly brilliant. She has been very helpful, answering all our questions very quickly and she's been extremely efficient. The renting process so far has been extremely smooth and I'm very happy to be working with them as my agents!
Laur · 22 May 2025
★★★★★ 5/5
TrustpilotHelpful
Lauren was helpful throughout the process
Lucien · 19 June 2026
★★★★★ 5/5
GoogleI had a fantastic experience working with Lauren to find a rental. She was professional, attentive, and really understood my needs. Lauren made the whole process smooth and stress-free. Highly recommend her and the team!
Hesh · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for the kind words, Hesh! We're glad to hear that Lauren provided you with such a smooth and stress-free experience while helping you find a rental. Your recommendation means a lot to us, and we're always here if you need any further assistance.
★★★★★ 1/5
GoogleWorst agency ever. Never respond to emails. Takes weeks to reply simple questions. Totally unprofessional. When I moved in, House was full of dirt and mess. They Get me to sign the contract without seeing the current situation at property. Later I called them to tell about a few things instead of sorting them, I was asked to write everything in email which I did and they never bother to respond. Never seen in my life such a bad customer service......
Qamar · 7 July 2019
Agent replied · 6 July 2023
We have been discussing your issues directly with you, however the property was in exactly the same condition when you moved into the property as it was when you viewed it. The one request you made in regards to the property was arranged and completed as requested, when deciding to proceed with a property, if you have any requests they must be put forward to us in advance so that we can arrange any works prior to moving in, otherwise we have to go back to the landlord once you have already moved in to negotiate any additional terms. We are looking to resolve the issues reported to us and will do so as soon as our contractors are allowed access to attend the property.
★★★★★ 5/5
TrustpilotLauren is very helpful with all our…
Lauren is very helpful with all our tenancy needs
Frankie · 20 May 2026
★★★★★ 5/5
GoogleI dealt with Lauren on renting a local property. She has been both professional and cordial in her dealings, guiding me through the process from the walk through video of the property then the application and vetting process. I am pleased to say that I appear to have passed the test and am looking forward to moving in. Thank you Lauren for making the process easy!
Oliver · 6 July 2022
Agent replied · 6 July 2023
Thank you so much Oliver for the kind review. We are happy that Lauren has provided you wow service. Welcome to your new home!
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