Trusted Agent profile · Newport
★★★★★
691 reviews across 3 platforms
Unit 56 Enterprise Way, Newport, NP20 2AQ
Luscombe & Co's office in Newport, at Unit 56 Enterprise Way, is rated 4.7 out of 5 across 691 reviews on three platforms, including 574 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Luscombe & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
GoogleLuscombe and Co, is a great rental home agency. They helped us get a rental flat in Newport. Their service is great, professional and they are very quick to respond. We were helped by Lauren throughout, she is amazing and was very kind and patient with us. Thank you Lauren and Luscombe & Co.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for the kind review! We are happy to have helped find your new home.
5/5
GoogleLuscombe and Co, is a great rental home agency. They helped us get a rental flat in Newport. Their service is great, professional and they are very quick to respond. We were helped by Lauren throughout, she is amazing and was very kind and patient with us. Thank you Lauren and Luscombe & Co.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for the kind review! We are happy to have helped find your new home.
5/5
GoogleHi there! I just wanted to say what a fantastic stress free experience we had moving in to the property with Luscombe and Co. We have rented through various agents across South Wales and found the process and staff with Luscombe and Co the best. Special mention to Penny and Ceejay who were always super helpful whenever we called. Keep up the good work Best wishes
Thank you for your review, we are happy to hear that our team have been of help
5/5
GoogleGreat service. I received prompt responses. Definitely five stars. Easy to talk with about your questions and definitely offers suggestions...
Thank you, Jose! We’re so glad to hear you had a great experience and appreciated the prompt responses. Your five-star feedback means a lot to us!
5/5
GoogleLauren has been helping me to get an amazing flat and even sorted out an issue I had on the same day. Highly recommend.
Thank you, Dora, for your kind feedback! We're glad to hear that Lauren was able to assist you in finding an amazing flat and resolving your issue promptly. Your recommendation means a lot to us.
5/5
GoogleHighly recommended and a special thanks to Lauren who handles the process quickly and efficiently!
Thank you so much for your kind words! We're thrilled to hear you had a great experience, and Lauren will be delighted to know her efforts made a difference. We truly appreciate your recommendation!
5/5
GoogleBeen renting with Luscombe for approximately a year, the team have been responsive to queries, flexible and very professional Lauren has been really helpful recently with sorting our renewal with really good communication. Has made the renting process a lot easier.
Thank you for your review, Jack! Providing responsive, flexible, and professional service is what we aim for. We're glad to hear that Lauren has been helpful with your recent renewal and that her communication made the renting process easier for you. Thank you for choosing Luscombe & Co, and we look forward to continuing to serve you in the future.
5/5
GoogleLauren deals with any issues promptly and is always of service. Thank you Lauren !
Thank you so much, Kaye, for your lovely feedback! We're glad to hear that Lauren has been prompt and helpful in addressing any issues. Your satisfaction means the world to us!
5/5
TrustpilotAbsolutely amazing experience!
Lauren has made our experience amazing! She has gone above and beyond for us and has made the whole process much easier than we expected. Super speedy with replies and answering our questions too! Thank you so much 😊
5/5
GoogleAmazing experience with Luscombe & Co. Felicia has been so patient and helpful, answered all of my questions in amazing detail and made me feel so at ease. Thank you!!
We're glad to hear about your amazing experience with Luscombe & Co, Mollie! Felicia is indeed exceptional, and we're happy she could assist you every step of the way. Thank you for choosing us to help you find your new home!
5/5
TrustpilotRecommend
I've had a property with Luscombe's for a number of years, and Lauren always handles our contract renewals with professionalism and is supportive.
5/5
GoogleLauren was very helpful, she was understanding even when we felt we weren’t getting the best value for money and was willing to have conversation with landlord on our behalf , thanks Lauren⭐️
Thank you for your kind words, Doherty! We're thrilled to hear about your positive experience with Lauren. At Luscombe & Co, we strive to ensure our tenants' satisfaction, and we're pleased that Lauren could assist you effectively. We appreciate your feedback and look forward to continuing to serve you.
5/5
GoogleI’ve had a great experience working with Lauren. They are professional, reliable, and always on top of things. They keep me informed about any updates and promptly address any maintenance needs, ensuring the property is well cared for. I do love the fact that they prioritize both their clients and their properties, making the entire renting experience smooth and stress free. Highly recommend!”
Hi Oluwaseun, Thank you for the wonderful feedback! We’re glad to hear that your experience with Lauren and our team has been smooth and stress-free. Keeping our clients well-informed and properties well-maintained is very important to us, so it’s great to know we’re hitting the mark. We’re always here to make your renting experience as easy as possible. Thank you again for the recommendation!
1/5
GoogleDO NOT USE!!! Incredibly unprofessional when dealing with complaints. The responses I have received in regards to a nuisance tenant have been incredulous. The attitude from Anna and Demi has been disgusting, quite frankly they require re-training in customer service.
Lauren, We are disappointed to see this review. We have tried to help and given advice to all parties on how best to deal with the reported issues within the limits of our authority and law. There is nothing more than this than we can do. We are sorry that we cannot be of anymore assistance but it is out of our control.
5/5
TrustpilotVery efficient, friendly and great experience
Lauren has been brilliant throughout, answers all our questions quickly and has been great to work with. Very happy to have Luscombe as our agents. Lauren has made this move stress free!
1/5
TrustpilotHouse of horros
There are apparent water stains on the ceiling in the hallway; also, in the little cupboard, there is a hole in the ceiling covered by duct tape. Living room, there again is a large volume of mould and mildew in the window area and a large volume of cobwebs. Then going upstairs, there were even more issues. Landing area, we noticed multiple cracks on the wall and ceiling. One of the three bedrooms does not have a handle outside the room; it has been broken off. The airing cupboard on the landing door handle had also come off and is stiff to open. The bathroom has a high volume of mould and mildew upstairs. The shower curtain rail is broken on the floor. The outside of the bath was damaged, and some pieces were moving away from the bath. There is a hole in the wall in the bathroom and a cracked adhesive mirror on the wall. The bathroom sink has a black substance inside and fluffs inside. The toilet is thick with a very dark brown substance (I sought advised on this and was recommended this toilet along with downstairs would likely need entirely replacing).First of the bedrooms is the room with the boiler. We cannot get the boiler on or even the gas on via the meter downstairs. This room also has a high volume of mould and mildew on the wall and window area (this is one of the windows that are due to be replaced, but the mould around it is unsafe). The windows are the same in all three rooms, covered in mould and mildew, which is unsuitable for your health - can cause asthma attacks, rashes and many other issues. The previous tenant or estate agency should have ensured these were cleaned before new tenants collected the keys. Couple more issues to address; when we were discussing the oven, be estate agency informed us that we could hook up an electric cooker, and we needed to get this fitted by a professional (which we feel this should be something that is provided as this can be costly and estate agency should provide someone to do this to ensure all the correct paperwork is in place from a health and safety aspect). When we seek advice from an electrician (who also rents out properties), we advise of the above and also to hook it up a different to what would be needed, so it would cost a lot more to get it to the standard required. After buying an electric oven, we have now had to contact the company to cancel this as it will not be usable on this property, despite being told it would be okay as no wire was provided to fit the electric hook up. We struggled to get the electricity on as it was not as simple as putting the switches on; there was a meter underneath it when we needed to click on it, but this was not straightforward, and I feel like this is something someone should have gone through with us. The boiler does not seem to have any gas getting to it; despite checking everything, still nothing. The boiler and gas need to be looked at, and the gas meter asks for a code. No idea what to do about this, but we currently have no hot water.Finally, outside the property, the front garden area is full of rubbish from previous tenants. Half the front of the house fence is fallen, making the front insecure, with a lot of overgrown greenery. Moving around the back from the front, a massive concrete slab is lifted, and it's a trip hazard or not, a massive injury waiting to happen. The fence around the back garden is wonky and wobbling (one bad storm away from falling, which could result in an injury). As previously discussed, the bolt on the gate didn't close properly, but this is the least of my worries; it is hanging off the hinges. When entering the garden, there is rubbish everywhere, including sheets of metal and other items (photo provided). A drain in the garden full of black/brown water doesn't seem to be draining full; this could also be a health and safety risk. There is no lock provided at all for the outhouse, which means we will be unable to store anything safely outside in this.Overall feeling about this property is that it is unsafe and not suitable to live in. This whole situation has caused both myself and my partner a high volume of stress and anxiety. I am shocked that these things were not checked and cleaned before moving in, especially as estate agency has an excellent reputation.
5/5
TrustpilotI would highly recommend Luscombe to any current.....
I have been with Luscombe for several years now and they always great service and staff are knowledgeable and professional. Many thanks to Lauren who always goes above and beyond to deliver a great service. I would highly recommend Luscombe to any current or potential landlords.
1/5
GoogleNot great at their job, my daughter used these and had to jump through hopes and loads of red tap and faffing about, and when she finally got into her rented accommodation it was stinking, it wasn't cleaned by the previous tenants before leaving, I dont think it was cleaned ever, and obviously it wasn't checked by the estate agent. Also the kitchen needs ripping out and replacing because of previous waterleaks. And the toilet has a cheap flimsy plastic cystern that is cracked and comes away from the wall when flushing. If it was my house I would rip it all out and replace it, very disappointed with these agents!!!
Hi Simon, yes we are thorough with our referencing process. We are unable to respond to your other comments as you are not a client of ours. Please if not done so already ask your daughter to get in touch with us. Kind Regards Anna
5/5
GoogleAfter managing my own rental properties for many years, I recently switched to using Luscombe to manage them. They have been brilliant and their fees are excellent value for money. Update: I have now used Luscombe for nearly years, and their service is still amazing and excellent value for money.
Your properties are in good hands. Thank you for being with us for three years and more to come! Thank you Darren for your 5-star review!
5/5
GoogleIt was a very good experience to deal with Luscombe especially Lauren she was very helpful Thank you so much
Hi Shimaa, thank you for your kind words! We're glad to hear that you had a very good experience with Luscombe & Co., and that Lauren was especially helpful. We appreciate your feedback and are always here to assist you.
5/5
GoogleLauren provided positive and useful landlord information. Lauren was affable and her response was swift. Luscombe & Co as always there to help.
Hi, Jason. It's great to hear that you had such a positive experience with Lauren and Luscombe & Co. Lauren was quick to provide helpful information and was very friendly throughout the process. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help!
5/5
GoogleLauren was excellent in assisting us when having to discuss issues with the landlord. On top of the problem and followed up with calls and emails to make sure we were happy.
Thank you for your kind words, Dylan, regarding Lauren's assistance. We're glad to hear that she was excellent in helping you navigate discussions with the landlord. We're committed to ensuring your satisfaction and resolving any concerns promptly. If you ever require further assistance or have additional questions, please don't hesitate to reach out.
5/5
GoogleI have been renting through Liscombe for the past 2yrs and I have just renewed for another year..all staff are polite and helpful and provide a fast service should you have a problem with your property.. would highly recommend renting through luscombe.. thanks Lauren 😊 …
Thank you so much Fran for the kind review and for staying with us!
5/5
GoogleI have recently been communicating with Lauren from Luscombe & Co regarding our tenancy renewal. Lauren has acted with swift professionalism and has ensured that we have had the full facts before agreeing to a renewal. I have always had positive dealings with Luscombe & Co and have always felt that I am in safe hands with them. I would recommend this agency to anyone.
Thank you, Alice, for your kind feedback! We're glad to hear that Lauren provided swift and professional service during your tenancy renewal process. Ensuring our clients have all the information they need is very important to us. We're glad to know you've had consistently positive experiences with Luscombe & Co. Your recommendation means a lot to us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Luscombe & Co's Newport office has 691 reviews across three platforms: 574 on Google, 6 on Facebook, 111 on Trustpilot.
Luscombe & Co Newport is rated 4.7 out of 5 across all 691 reviews, and 4.7 out of 5 on Google from 574 reviews.
Yes. In The Trusted Agent 2026 awards: Luscombe & Co, Newport won Platinum.
Luscombe & Co Newport, Unit 56 Enterprise Way, Newport, NP20 2AQ.
