Trusted Agent profile · Newport
★★★★★
723 reviews across 3 platforms
Unit 56 Enterprise Way, Newport, NP20 2AQ
Luscombe & Co's office in Newport, at Unit 56 Enterprise Way, is rated 4.7 out of 5 across 723 reviews on three platforms, including 605 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Luscombe & Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
The Trusted Agent 2026 results for Luscombe & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
TrustpilotA 5 Star Landlord experience
I gave Luscombe and Co 5 Stars for their friendly customer service. They are always easy to communicate with and are really knowledgeable about all aspects of property management. They really support me as a landlord and Im 100% confident in the advice and guidance they give me.
4/5
GoogleBeen with them for a couple years. Their online portal for requesting repairs or reporting issues is user friendly and they respond in timely manner. One of their customer reps Lauren, who I mostly deal with, is professional and always provides me with as much information as possible
Thank you Wole for being with us and for sharing your positive experience with us! We're glad to hear that our online portal for requesting repairs and reporting issues is user-friendly and that you've found our responses to be timely. It's wonderful to know that Lauren, has been professional and informative in your interactions. We appreciate your feedback and thank you for choosing us as your letting agent. We'll continue to provide you with excellent service.
5/5
GoogleFriendly and helpful staff, especially Anna. Flexible with last minute changes. We have used Luscombe's for many years and would recommend their services.
Great to hear and we are very glad Anna has been of such help
5/5
GoogleThe lettings team have been absolutely fantastic from start to finish! Massive thanks especially to Lauren, Felicia and Demi. They have really gone above and beyond and been so helpful with all my queries and issues. Cannot thank you all enough!
Thank you for your kind words, Bethan! Lauren, Felicia, and Demi are glad to have been of assistance. We're committed to providing excellent service, and it's fantastic to hear that your experience was positive. If you have any more questions or need support, feel free to reach out. Welcome to your new home!
5/5
GoogleIn the process of adding my name to my partners tenancy and Luscombe have been great during the process. Easy sign up and contract agreements with everything being taken care of through a 3rd party portal, and really helpful staff on hand in the office to answer questions. Would recommend and look forward to the move!
Thank you so much for taking the time to share your experience with us! We're so glad to hear that everything has been smooth sailing for you during the process of adding your name to your partner's tenancy. Our team is dedicated to making sure that our tenants have a positive and stress-free experience, and it's great to hear that we've achieved that for you. We're also glad to hear that you found our 3rd party portal easy to use and that our staff was on hand to answer any questions you may have had. We truly appreciate your recommendation and we're so excited to have you as a tenant. We look forward to welcoming you to your new home and making sure that your move is as smooth as possible!
5/5
GoogleLauren was great, excellent communication, very helpful and very quick process!
Thank you so much Andrew for the kind review! Lauren is happy to provide you our wow service.
5/5
GoogleI was in a rush to rent out the property that I own, and after contacting Luscombe and Co, I was delighted by the professionalism and the speed in which they were able to find a new tenant. Everything has been handled for me and taken away any worries that I may have had. I thoroughly recommend using Luscombe and Co.
5/5
GoogleWith this being my first time in the rental market as a tenant, I found Luscombe & Co in Bridge Street, Newport to be highly professional, thorough and sympathetic throughout, making the whole process simple and straightforward, and ensuring that it was a seemless transition for my family which was key. Thank you to Anna and the team, highly recommended.
5/5
TrustpilotEvery thing is professionally carried…
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5/5
GoogleI cannot rate Luscombe & Co enough. As far as Property Managers go they have been by far been the best I’ve dealt with, their willingness to solve issues in a timely manner and fantastic communication skills has made my leasing period very easy.PositiveProfessionalism
Thank you for your 5-star review, Andrew! Cheers
5/5
GoogleThe team at Luscombe are incredibly efficient and quick to help, best property management in my experience! Lauren in particular was extremely friendly and helpful, she’s very easy to talk to whatever you need!
Thank you, Kerry, for sharing your positive experience with Luscombe & Co and highlighting Lauren's exceptional service! We're grateful to hear that our team has been efficient and responsive in managing your property. Providing friendly and helpful service is always a priority for us. If you have any further needs or questions, please feel free to reach out. We're here to assist you and ensure that your experience remains excellent. Thank you for choosing Luscombe & Co for your property management needs!
5/5
GoogleI am currently in the process of agreeing a tenancy on a flat through Luscombe and Co and so far my experience has been very positive. It is always easy to reach someone at their office and they are friendly and efficient. Special mentions to Felicia and Lauren for handling my case with professionalism.
Thank you so much for your positive review! We're so glad to hear that your experience with us has been positive so far. Our team is dedicated to providing exceptional service to all of our tenants, and we're pleased that Felicia and Lauren were able to help make that happen for you. We appreciate your feedback and look forward to continuing to support you throughout your tenancy. Thank you again!
5/5
TrustpilotReally helpful and speedy responses…
Really helpful and speedy responses every time. Lovely property and lovely agents. Smooth process moving in :)
5/5
GoogleLuscombe are always on hand to help with any of our needs and very quick to respond. Lauren especially is great at answering all of our questions. HIghly recommend!
Thank you so much, Bethan! We're glad to hear that you had a positive experience with us and that Lauren was able to assist you with all your needs. Your recommendation means a lot to us. We're here whenever you need us!
5/5
GoogleI have rented a property (as land loads) through Luscombes for ten years and have always found them to be professional and helpful. I have recently sold the property and they have been helpful in providing copies of all documentation needed and liaising with the tenants to manage this process smoothly.
Thank you for taking the time to leave us a review! We're thrilled to hear that you've had a positive experience renting your property through Luscombe and Co. Providing excellent customer service and ensuring a smooth and stress-free experience for our clients is always our top priority, and we're pleased to hear that we were able to meet your expectations. Thank you for choosing us as your letting agent company, and we wish you all the best in your future endeavors.
5/5
GoogleI am currently going through a purchase with Luscombe Sales and Lauren has been a star throughout so far! Keeps me up to date and when I have emailed an enquiry she is quick to come back with an update.PositiveResponsiveness, Professionalism
5/5
GoogleWhat an absolutely wonderful service from start to finish. Lloyd and his team were always on hand whether by email or phone and they were always happy to help - even with my nagging! Viewings were organised for when it suited myself and my family. Cannot recommend enough. Thanks all for looking after us!! The Lewis-Pearce Household
5/5
GoogleGreat experience with Luscombe, the process has been smooth and Lauren has kept us updated every step of the way and has gone above and beyond!
Thank you so much, Abigail! We're glad to hear that you've had a great experience with us. It's fantastic to know that Lauren has kept you informed and provided exceptional service. If you need anything else, don't hesitate to reach out!
5/5
GoogleVery friendly and helpful always. Special thank to Felicia.
Thank you so much Shalika for the kind review!
5/5
GoogleWe have been renting our home through Luscombe for the past 4 years. They are professional and friendly. They have always answered all our queries. All the maintenance issues we've had in our propertys have been addressed and actioned professionally in timely manner. The whole team are lovely.
Thank you for your wonderful review, Paula! We're thrilled to have been your letting agent for the past 4 years and to hear that you have had a positive experience with Luscombe. Our team takes pride in providing professional and friendly service, and we're glad that we have been able to address all your queries and maintenance issues promptly and professionally. We appreciate your kind words about our whole team. Thank you for choosing Luscombe, and we look forward to continuing to serve you.
5/5
GoogleAlways a pleasure dealing with Lauren and the team, thank you! 5*
5/5
GoogleThis is an agency where they put the customer first. They respond to emails quickly and answer all questions. For me personally, this is an important aspect because it reduces the stress associated with the rental process. They are very friendly to LGBT+ people.
Thank you Christie for your heartfelt review! At Luscombe & CO, we prioritize our customers and strive to create a welcoming and inclusive environment for all. Your positive experience and comfort are important to us. We're here to make your rental journey stress-free and provide the support you need. If you have any more questions or require assistance, please reach out anytime. We're proud to serve and support the diverse needs of all our clients.
5/5
GoogleReally happy, made moving into our new home much less stressful. Would highly recommend. Special thanks to Rikaya for everything!
Great to hear, thank you for your lovely comments
5/5
GoogleThe staff are always available to help when I need it, and made things very easy for me. I would gladly recommend them as agents if you are looking for someone to manage your rental.
Thank you so much for your positive feedback, Linda! We're happy to hear that our team has been there to assist you and make your experience as smooth as possible. Your recommendation means a lot to us, and we truly appreciate your trust in our services.
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Yes. In The Trusted Agent 2026 awards: Luscombe & Co, Newport won Platinum.
Tell us what you need and we'll put you in touch. Luscombe & Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
