5/5
GoogleDenise was very welcoming and friendly. She answered all questions as best she could, didn’t rush us round, allowed us plenty of time to look and ask around. Friendly professional and a big smile
Trusted Agent profile · Newport
Lets Move Newport reviews
★★★★★
244 reviews across 2 platforms
2 Wellington Road, Newport, TF10 7HD
Lets Move's office in Newport, at 2 Wellington Road, is rated 4.7 out of 5 across 244 reviews on two platforms, including 231 Google reviews rated 4.6.
Reviews
Every review we hold for the Newport office, from every platform, shown as written. First names only.
Google5/5
GoogleLiz was very helpful throughout the whole process and answered any questions I had :)
5/5
GoogleAbsolutely amazing people here! We've been in a really tricky situation but Tait and Liz have supported us every step of the way. Liz has furthermore helped us in an additional way superceeding any expectations!
5/5
GoogleI can not thank Denise at lets move enough she has gone above and beyond for myself and boys to secure a home for us.
5/5
GoogleLet’s Move have been a pleasure to deal with when renting our new property. Very swift responses and incredibly patient with lots of niche questions from us! Liz has really looked after us, and we are glad to have had such a positive experience!
5/5
GoogleDenise has been brilliant. Communication is fast, she is friendly and has been so helpful.
1/5
GoogleIllegally charged us for professional cleaning services (with a company that they conveniently recommended). Only refunded this when further legal action was threatened. Tried to illegally charge for rent late fees. Only removed these when the actual regulations they were breaking were sent to them. Claim they had no idea they were illegal, surely it is their job to stay updated with rental laws and regulations? We only lived in the house for 3 out of the 10 months we were contracted for (due to covid) and they tried to charge us for redecorating for marks that were present when we moved in, cleaning for dust in drawers, broken blind weights that no one had touched. Make sure you save a copy of your Check-In report photos as the ones they had on their file magically disappeared from the Check-Out report in a "computer glitch". Ignored emails for weeks until further action was threatened. Condescendingly questioned where I was getting my advice from. Stand your ground with them, don't back down to claims that you know are false and unfair, and double check your rights as a renter as they obviously either don't have a clue what they're doing or are actively committing fraud. Check out the Tenants Fees Act 2019 to make sure what they're charging is legal. Also emailed during one of the lockdowns to ask if anyone has covid because she was coming round in 10 mins? No 24hour written notice even attempted. The two contractors they used to fit a single fire door took 2 days to fit it, one made sexist and creepy comments to the only girl living there at the time which made her uneasy and scared about living there alone, and the fire door doesn't even fit into the frame, making it useless as a fire door as it doesn't shut. Letsmove didn't seem concerned that the contractor was a useless creep, saying "oh that's just the way he is". If you're a student, I recommend renting with a private landlord if you can, if not take photos of everything and be prepared for arguments at the end of your tenancy.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleI used Let’s Move to find my first rental property, great communication and customer service was outstanding. I dealt with Laura, who went above and beyond to help me, highly recommended.PositiveResponsiveness, Professionalism
4/5
GoogleWent to visit a flat in the Newport area, great location and the sales rep Denise was absolutely lovely answered any questions i had and was very knowledgeable and efficient with the viewing
5/5
GoogleReally professional and swift with response. Helpful and accomodating
5/5
GoogleDenise had no problems inviting us into the office to help us with regards to a let. Everything was sorted out within 20 minutes. Very helpful and polite. Thankyou.
1/5
GoogleWe purchased a property that was being sold through this agents, all the way through the process we didn't have any contact from them, it was me chasing and advising them what was happening and was an absolute joke. Moving day they called me 2 hours after we had already got the keys from the previous owner. They never helped or advised one little bit. I would not recommend and I would not use. We have been moved for 4 months now and our property is STILL being advertised on various house selling sites as STC this is actually illegal as they should remove all property details 10 days after completion.
5/5
FacebookVery friendly team phoned me a tenant very quick nice easy transaction what more can I say? Excellent service
5/5
GoogleIt was a great service from Lets Move and especially from Denise and the team at the Newport office.
5/5
GoogleWe can’t thank the staff at let’s move enough for their highly professional and speedy service. Excellent communication even over the weekends, particular thanks to Laura for her support. Highly recommended.
5/5
GoogleAttended a viewing last Friday where I was greeted by Denise, who showed me around the property. Denise was very friendly, helpful and courteous to deal with before, during and after.
5/5
GoogleWhat great service from Lets Move and in particular Denise, who was such a calming support. She sorted everything, emailed and made sure everything went smoothly on the day. Thank you.
5/5
GoogleDenise kept me informed each step of the way. Explained the no deposit policy in detail. Highly recommend her as an Agent.
5/5
Facebookliz at let’s move showed us around the property and we instantly felt welcomed and comfortable! She is ever so friendly and easy to talk to, also a smooth applying process
5/5
GoogleLets Move have been very helpful as i have been preparing my house up for rent - nothing has been too much trouble, thanks to Craig, Denise and Launa
5/5
GoogleDenise has been great. Helped me get a flat and explained everything really well. Great help through the process.
5/5
GoogleGreat experience with Lets Move. Denise was lovely and really helpful showing us around a property.
1/5
GoogleAwful property managers. I’ve lived in 3 student properties and each one has been full of mould with filthy furniture. One of the properties I lived in alone over summer and they arranged for the bathroom to be re-done before the new tenants moved in in September. They gave me a key to the vacant house next door and said that I would have to use the bathroom in that house until the bathroom was done. As a young female living alone it was horrendous having to leave my house in the middle of the night to go next door if I had to use the bathroom. In another student house that I rented from them we had numerous problems including a leaking waste removal pipe (from the toilets) that had previously been tapped up with duct tape, mould, unfinished bathrooms and broken windows. Any problems that were raised were apparently ‘the landlords problem’, we never received and contact information for the landlord and were just told that Lets move had informed the landlord of the issues. AVOIDNegativeQuality, Professionalism, Value
5/5
GoogleGreat work, good team, cooperative staff.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lets Move Newport
How many reviews does Lets Move Newport have?
Lets Move's Newport office has 244 reviews across two platforms: 231 on Google, 13 on Facebook (across the whole business).
What is Lets Move Newport's rating?
Lets Move Newport is rated 4.7 out of 5 across all 244 reviews, and 4.6 out of 5 on Google from 231 reviews.
Where is Lets Move's Newport office?
Lets Move Newport, 2 Wellington Road, Newport, TF10 7HD.
