Every review we hold for the Newport office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI like Hose Rhodes Dickson , one thing I noticed is that they do not forget people . I was called when I thought no one took noticed of me ,but to my surprised i got an email that there was a suitable house suitable for me BIGUP Jamie you are a great asset in that company you value people so much . Your service is excellent .You are a STAR. I recommend Hose Rhodes to everybody in the world.
Sindisiwe · 16 June 2023
Agent replied · 15 June 2024
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotAn exceptional team led by Peter with…
An exceptional team led by Peter with huge dedication and professionalism. Whether you are a buyer or a seller, I cannot imagine you will find better than Peter. In a difficult transaction he consistently went above and beyond. Moving house is difficult enough - my advice would be to use Hose Rhodes Dickson Freshwater.
Astrid · 19 November 2024
Agent replied · 26 December 2024
Dear Astrid
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Peter a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleCharlie Dickson has always gone over and above the expectations of any estate agent; maintaining constant contact and providing updates ever couple of days, which when selling from a distance, is so welcomed! Charlie always seemed to have a …
Linda · 16 May 2025
Agent replied · 16 April 2026
Dear Linda Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleHRD were my buying agent. Maddy was very proactive and supportive throughout.
Donna · 2 August 2024
Agent replied · 23 August 2024
Hi Donna,
Thank you for your positive feedback! We're so glad Maddy could support you alongside your purchase.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotExceptional
We have no hesitation in recommending HRD Freshwater. Peter and Beth have been exceptional. Professional, friendly and great communication. Always happy to help. We had complete confidence in both of them and we are now sold . Great team . Thank you both very much .
Dawn · 21 February 2025
Agent replied · 31 May 2026
Dear Dawn
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Beth and Peter a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleFrom the valuation to the completion of sale of my late father's property, all of the staff have been extremely helpful, and at times gone a little further to help as we are not based on the island. For this we cannot thank them or praise them highly enough. Thank you again for finding the right buyer and keeping the stress that comes with property sales to a minimum.
Daniel · 17 January 2024
Agent replied · 15 June 2024
Dear Daniel Cotton
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotOur house has been on and off the…
Our house has been on and off the market with different estate agents since January. We did not have one viewing! Promised lots but delivered nothing.
Claire · 11 September 2025
Agent replied · 23 September 2025
Dear Claire Black We greatly appreciate your 5-star review and the time you took to share your experience with Ross and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 3/5
GoogleProcess of renting was great and they were extremely responsive.
However, when it comes to paying back your deposit, there is a lack of communication and they are slow to pay you back even when the landlord has released the deposit.
Overall shows a lack of professionalism when it comes to closing a job.
Zhin · 24 September 2024
Agent replied · 24 October 2024
Good Morning Zhin
Thank you for leaving us feedback. We are disappointed to hear that your experience with us was not a completely positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Newport and they will be happy to discuss this with you further, Kind Regards, Customer Care .
★★★★★ 5/5
TrustpilotExcellent service all round
From the moment we contacted HRD in Freshwater we had excellent service. Bethany & Peter arranged several viewings of the flat we have now bought.
Joy · 28 August 2025
Agent replied · 23 September 2025
Dear Joy Whale We greatly appreciate your 5-star review and the time you took to share your experience with Peter and Bethany. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotVERY POOR CUSTOMER SERVICE
Having enquired about travelling to the IOW to look at two properties in one day, I was not responded to.
Anthony · 2 October 2025
Agent replied · 24 December 2025
Dear Anthony
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 1/5
TrustpilotWould not recommend this company
Would not recommend this company. We have rented with them for the last 11 months however for 10 of those months we have had a leaky roof, worsening damp when we have a 2 year old with us. We have reported these numerous times and it felt like they did not care at all.
Aidan · 30 May 2024
Agent replied · 17 June 2024
Dear Aidan
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers.
We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks
Customer Care Team
★★★★★ 5/5
TrustpilotI walked into the Ryde office jaded
I walked into the Ryde office almost as the last throw of the dice after a long hot fruitless frustrating couple of days looking for property
Roger · 20 June 2025
Agent replied · 24 December 2025
Dear Roger Chapman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleI’ve just used HRD for the first time. I’ve had dealings with staff from more than one branch who have been great at all times. I’d particularly like to thank Emily from the lettings department of the Newport branch who has been a real pleasure to deal with. She has always responded to my emails quickly and has guided me through the process in a helpful, friendly and professional way. Thank you.
Lynnlister · 17 June 2019
★★★★★ 1/5
TrustpilotI would strongly advise anyone…
I would strongly advise anyone considering Hose Rhodes Dickson to think carefully before doing so.
RB · 4 June 2026
★★★★★ 5/5
GoogleGreat team and very helpful.
Thank you Rebecca for answering all my questions very swiftly.
Emily · 16 June 2023
Agent replied · 15 June 2024
Dear Emily
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
Trustpilottotal lack of interest
Because there were problems with a property that they came to value (management agents and a short lease) they had no interest in marketing the property, after making two calls to them and being told that the person dealing with the valuation was not in the office and would phone back they never did.
Colette · 15 January 2024
Agent replied · 24 August 2024
Dear Colette,
We are sorry to hear of your experience with our team in Ryde. We always want to bring new properties to the market, and we're disappointed to hear that you didn't feel that we were as excited by the property as you'd have liked us to be. We will take this feedback on board and thank you for taking the time to leave us a review.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotPolite, professional and efficient
The valuer arrived in a timely manner, was professional and efficient whilst listening appropriately to any points I wished to raise. Homework had been done so she was fully informed about the house's selling history and that of others in the road.
Anthony1 · 24 May 2024
Agent replied · 17 June 2024
Dear Anthony
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 4/5
TrustpilotThe branch staff were excellent
The branch staff were excellent, helpful, polite, great to deal with. As soon as it moved to online and Portals it became hard work and a tedious tick box exercise. Also lacking in the personal touch.If the service had remained in branch it would be 5 stars all the way.
Mark · 22 November 2023
Agent replied · 24 August 2024
Dear Mark,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 4 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful staff, especially as we are not resident on the Island. They made the whole process very easy.
Chris · 24 February 2025
Agent replied · 31 May 2026
Dear Chris
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleVery helpful so caring and help through the sale od our house last August . maddison help us when it came to buying our new flat which was not clear cut sale. So thank you.!!!!!!!!
Candy · 8 June 2024
Agent replied · 15 June 2024
Dear Candy Cant
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLloyd and the lettings team have been absolutely great. Very responsive, very helpful and very accommodating. Lloyd has made it a really painless and stress-free experience. The on-boarding portal is all very easy to navigate and use too. Very happy with my experience with HRD
Thomas · 19 September 2023
Agent replied · 15 June 2024
Dear Thomas Cullen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAmazing staff
Have helped me out massively and couldn't thank them enough :)
Adam · 28 March 2025
Agent replied · 16 April 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotFriendly, supportive, helpful.
Everyone I've spoken to has been wonderful, it's been very quick and I've had a lot of support from Amy and Madison. They've both been really quick to get back to me, so friendly. It really has taken a lot of the stress out of this!
Emma · 15 August 2023
Agent replied · 24 August 2024
Dear Emma,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have been dealing with Rebecca from the lettings team at the Newport office. This lady is very kind, helpful and knowledgeable. She has gone above and beyond to assist with our rental. I would highly recommend her services at Hose Rhodes Dickson. Thank you very much Rebecca.
Samantha · 16 June 2023
Agent replied · 15 June 2024
Dear Samantha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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